Regus reviews and complaints 2
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Replied
Regus - Fraudulent charges by regus
I cancelled my Regus account back in April, paid off all my balances with them, fought for months to get my retainer fee back and now they are saying I have an outstanding balance? These guys have done nothing but make my life difficult. I have no idea how Regus is saying I have an outstanding balance when I haven’t leased an office from them in months and paid everything on time with them. This is ridiculous! Please remove these fraudulent charge from my account.
Desired outcome: Removal of fraudulent regus charges totaling $450.57
This complaint has been resolved automatically due to user's inactivity.
I’m sorry if you felt the need to escalate this.
We had an issue with the information being fed to your online account. This has caused the displayed balance to be inaccurate. We apologise for this isolated incident and can confirm that we have processed all refunds that are due.
A member of my team has been in touch to confirm all the details with you and I have also contacted our IT team to ensure the balance is corrected.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
Replied
Regus - Fraudulent “office restoration” charge/withholding my retainer
Regus is without a doubt the most unethical company I’ve dealt with. They are trying to scam me for a $356.00 “Office Restoration Fee”. I rented office space from them for 2 months and barely used my office space, left it in the exact same condition it was in before I moved in. There is absolutely no reason for them to charge me $356.00 when there was nothing Regus had to restore. (See photos attached for reference.)
It’s been over two months and they still have not returned me my $1,058.00 retainer fee after multiple requests through the Regus App and calls to their customer service department.
(See photos attached for reference.)
Do yourself a favor and do not rent office space Regus. It’s Extremely disappointing that this is how they treat their customers.
Desired outcome: Please refund my retainer fee and waive the Office Restoration fee charge since there was nothing to restore in the office space I rented.
Here is the proof to my statement listed above.
This complaint has been resolved automatically due to user's inactivity.
I’m sorry if you felt the need to escalate this.
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. You should receive your refund within 30 days after your end date. Once it has been requested, it’s an automated process. I can confirm that the request was processed correctly and as your end date was 30 April, the refund will be processed at the end of this month.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement. However, we came to a satisfactory resolution regarding this on 30 April so I am surprised to see your complaint.
A member of my team has already been in touch with more information.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
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