La Quinta Inns & Suites

I stayed at the La Quinta in Bakersfield California on Riverside drive on August 17th the rooms was infested with roaches

I checked out on the 18th and I still haven't received my security deposit back I stayed 3 other times there with no problems I've always had my deposit back on my card within 10 minutes after checkout.

It is the 3rd of September and still havent received my deposit back.

On 10/09/2020 at approximately 11:30 pm I arrived for a reservation at The La Quinta Hotel on Buck Owens Street in Bakersfield, CA. I was assisted by a woman at the front desk who proceeded to payment. She asked me if I reserved a "king room", I told her I did. I stated that I chose the "Deluxe King" which is equipped with kitchenette features. She then said (verbatim), "Well, all we have are standard king rooms, so that is what I am giving you". I was tired and not willing to debate, so I just let that go. Next, I asked for a cart to carry my luggage to the room. The woman proceeds to tell me, "well another guest must have used it and kept it for themselves in their room. I dont know where one is, so I can't help that, sorry but you will have toi just carry your things. Even at that point, I still disregarded her lack of concern for my needs and handled it myself.
So we get to our room (119) and notice the smell of mildew... Still too tired to complain, we just undressed and went to sleep. At 2:13 am we heard banging on our door for about 20 seconds... Nonstop eventually my fiance went outside to check out the problem and was approached by a man who accused us of having his girlfriend in our room, hiding her from him. Another knocking at 4am and this time the person kicked the door 3 times.
Finally when we got to sleep again and awoke for the day at 9 am, the smell of mildew made sense because the entire floor was soaked with water that seemed to be coming from the air conditioner

My name is Heather Baer. My stay was a nightmare and hopefully I will be contacted soon. My phone number is (559) 645*7381 thank you for your time and consideration

I reserved a room after checking price of one queen bed with refrigrator, oven all the feautures and next day when we go they said they dont have that type of room available and gave us a room that has no fridge, own and seprate small beds. the girl on reception was so rude and forcing us to pay more if we need a room with Oven and refrrigrator. so why we decided to stay in that same room. and next room housekeeping came and open the door when we was sleeping. we were shocked. they said this room is on our system is showing checked - out. House keepers left and security gurad came and start knocing the door like we are criminals. He talked so rudly and said you are not supposed to be here. this room is alredy checked out. they just spoil our vacation. After inquiry at the reception, we found they didn't checked us in. that'so unprofessional, we were just moving aroud, changed the room and all time so scared if we slept and what if somebody open our room. the main moral of story is even though we pay good price we didnt get the service. receptionist were never their, front desk never attend calls. even they charge you they didnt check you in the room. Thats very very unprofessional. really disgusting.