La Quinta Inns & Suites review: Service and poor management

March 29, 2025: After our experience at the La Quinta Inn & Suites by Wyndham New Orleans Airport (2610 Williams Blvd, Kenner, LA 70062), we would never recommend a La Quinta Inn to anyone, not even our worst enemy. When we arrived at 2:45 pm for check-in, we were told that the third-party representative where we reserved through, did not send payment, so we had to call the third-party company. While we were on hold with the third party, as we sat near the front counter, they were calling the La Quinta Inn front desk directly. However, the manager (maybe owner), Curtis, would answer and put them on hold, then go to the back office, then go to the front desk to assist a customer. There was another employee available at the front desk to help check in customers as they arrived. This happened several times. Then the third-party representative would come back and ask if we could let him know they have been holding. Even with the other employee, Curtis would still put them on hold to assist customers.
Curtis never introduced himself to us and was not professional at all. He was very passive aggressive. If he would have focused on us and let his employee help the other customers, we could have had the situation resolved within 15 to 20 minutes. As we were on hold, the third party would come back and say they have been on hold and waiting for Curtis to get back them. We were right there watching this the entire time. We ended up waiting 1 hour and 15 minutes before it was resolved. It was obvious that Curtis did not want to help us (maybe he’s racist). As we were at check-in, never once, did we raise our voices, get upset, cause a scene. We were very patient and kind even after knowing what was going on. There was no reason for him to be so rude.
Then, the worst part happens. He puts us on the 5th floor, no big deal. However, beginning around 9:30pm up until 1:45am, there was a large group of roughly 20-30 people talking loudly (even a regular tone would have been too loud at this time in a hotel), laughing, slamming doors, running up and down the hallway, and pretending to have a brawl. We could see them through the peek hole. We opened the door and stepped out to see what was going on. Around 1:00am, we called the front desk, but after letting the phone ring about 2 minutes, no one answered. After several attempts at calling with no answer, we gave up on that. It was clear this was a group who had rooms reserved together on this one side of the 5th floor and our room was right in the middle of it all. No doubt Curtis put us in that room on purpose. We couldn’t get any sleep at all and we had to be up by 4:00am for our flight.