La Quinta Inns & Suites’s earns a 1.1-star rating from 702 reviews, showing that the majority of guests are dissatisfied with their stay.
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Hotel in poor condition and no proper information about the condition of garden and pool being closed
Hi. Below is an email I sent on June 23 2023 and I never got a reply from management at this hotel. Hotel: La Quinta 2750 Geyser DR Colorado Spring, Colorado, 80906 Invoice# [protected] June [protected] I would like to comment about the condition of the hotel and my room. I booked through Wyndham website for my stay Thursday and Friday June 22-23 My...
Over charged.
Reference: Stay at La Quinta, 131 River Road, Andover - from 7th to 16th July. Please note that we stayed at the hotel from 7th till 16th July, our room number was 270. I was billed $1,360.49 (including $10 for charitable cause). This bill was fine, and it was all settled on the last day when we left. However, on top of settling the bill amount - more...
Read full review of La Quinta Inns & SuitesI'm complaining about everything
I'm complaint about reservation and front desk customer service was very bad was trying to get in my room about 30 min someone else was in there had to go back to the front desk 4time then he changes the room check the room tube very dirty. I will never make reservation there again I need a refund and the web put in the wrong day and I get charge double
Read full review of La Quinta Inns & SuitesCleaning service
I check in your hotel 7/8/23 for a week.. By 7/10/23 no one can to making trash, give me clean towels I had to put my teach in the hall and ask housekeeping for a teach bag and towels. Then had to go down to the front desk and ask can someone clean my room. Someone came on the 11th but now it's the12th and no one came to my room to do anything. I left my room for 3 hours to give them time it is now 5:30pm and I still have trash, dirty towels and an in made bed. I did not know I have ask a hotel to clean my room.
Rude and disrespectful to people
My wife is traveling and she a reservation (see attached) under he name ! And the lady at the desk told he she didn't have reservations and wanted her to pay for a room,, wife called me and I told the lady the confirmation number and she hung up on me , then I called back and ask was everything good now. She hung up on me again. I'm passed and we will never stay at any la quinta inn & suites again after that treatment.
Deceptive reservation
I made a reservation on April 9,2023 for my family of 5. Two children 15 and 11 and 3 adults. At LaQuita Inn, 900 Dolorosa, San Antonio, TX.,for 4 nights. June 4-June 8, He booked a room with 2 beds, I again said 5 guest for 2 beds instead of a suite? He assured me there was pleany of room for a roll away. I also always ask if the motel has a pool...
Read full review of La Quinta Inns & SuitesTook advantage of the situation and put our son in a suite even though we requested a regular room.
Rip off! Rip off! Took advantage of a situation we were dealing with long distance. Spoke directly with the Manger (VJ) of the hotel to book a regular room for our son flying home from college in the Midwest to the PNW. We said he would get there at 10pm at the earliest (he had a 5 hour drive after an all day training) and would be leaving at 5am for the...
Read full review of La Quinta Inns & SuitesNo hot water service/ No word of construction going on prior to booking.
June 3- June 10 Alamo Texas East. My experience with your hotel was definitely one like no other, as it was terrible and way below expectations, but beyond that it was well below normal living standards. The room itself was cosmetically nice but half of the establishment was in shambles and was not disclosed upon booking. Continental breakfast which was a...
Read full review of La Quinta Inns & SuitesMy money returned asap!
After traveling from Portland, Texas to West Palm Beach, I booked this hotel room on 6/24/2023 due to an family emergency. I had my grandson with me. upon arriving I noticed that the motel seemed "runned" down on the outside but still hoped that the room was in better condition. It was horrible! Extremely filthy and unsafe! Before entering the room I...
Read full review of La Quinta Inns & SuitesCustomer service
Laquita in Belgrade Montana is terrible. Do not go here or waste your money. The door to the room looks like it’s been kicked in! Reviews are 1-2 stars at best. If I had a negative star I would give it to them. We were traveling on I-90 and hit a deer. My husband, myself and my two children. This was at 10:30 at night we had to limp to the nearest hotel...
Read full review of La Quinta Inns & SuitesAccommodations inconvenience
Hello. I booked and confirmed a stay at the La Quinta Inn and Suites, in Raleigh, N.C., on Summit Park Lane, from 6/9 - 6/11/2023, for two rooms. We were coming in from Florida, to attend a wedding. We arrived around 6p.m., and observed that the pool was closed. Having access to a pool was the cherry on top of this wedding weekend! As a result, on a Friday...
Read full review of La Quinta Inns & SuitesCleaning services
I stayed at LaQuinta in Dublin, GA, on 101 Travel Center Boulevard from June 7th-June 10th in room 318. The staff was pleasant, and the pictures online were to form. I respect that you are going green; however, I called twice and requested that my room be on the daily cleaning schedule because I was staying over three days. My room was not cleaned on my...
Read full review of La Quinta Inns & SuitesCharged for reservation cancelled online
Booked a room for my elderly parents and then cancelled within the allotted policy time frame. I was still charged for 1 night. I called the hotel and spoke with the front desk and explained that we had cancelled online. The front desk told person told us that we did not and that they have a record of each time we accessed the website. We asked for the manager and was told that she was on vacation and to call back at the end of the week after 9. Called back at the end of the week and left a message for manager Christina. On the same day I called Christina, I received a phone all from a Laquinta in Spokane Washington stating they were expecting our arrival that evening. Again we knew we had cancelled the reservation and were able to provide a screen shot of the reservation screen stating there was know reservation under the confirmation number provided. The hotel in Spokane immediately took our names off there books once informed of this screen shot and information. After speaking with the Laquinta in Spokane, I Immediately called the Laquinta in Salem Oregon to speak with Christine to inform her what had occurred with the Laquinta in Salem Oregon and there is definateley something going on with the on-line cancellation. Christina has never returned my phone call and each time I call I am put through to a different person's voice mail that is not Christina. Upon review of my email correspondence, I noted that in both cancellations I never received an cancellation confirmation email; if I had not taken a screen shot of the cancellation for the Laquinta in Spokane I would have likely been charged. Traveler beware; Laquinta respect your patrons and in good faith return phone calls. S. BROWN
Desired outcome: REFUND OF $175
Service
I stayed almost five days I left on the fifth day the air in the room barely worked every time I made a complaint about it I was told to change or adjust the temperature room was so hot at night me and my kids could barely sleep the elevator was out of use the whole five days I was there so I had to take a pet friendly room because I can't climb stairs which messed up my allergies not one time in almost five days did house keeping come to the room to clean and offer towels and when I went to the desk to ask for towels the gentlemen that works in the morning had an attitude and I was told not to come back to the desk and ask for towels because that looked bad and didn't look good but that wasn't my fault someone should have been doing their job which wasn't done the whole time I stayed besides being miserable in a hot room and the gym wasn't available and working for us the most miserable stay I've ever had.
Desired outcome: I would at least like to have half my money back of the 340.00 dollars I spent if not more I feel I deserve at least that.
Hotel Stay White Marsh from May 31- June 4, 2023
The staff was not polite nor courteous to resolve my problems. When I requested Clean towels and washcloths, I was told that I had to come and get them and they would not bring them. Did not have room cleaned for two days. I am requesting a refund for those days. Thank you for your attention to this grievance
Doyle Bursey Email. [protected]@gmail.com
Double charged on the room and charged again for the third time!
I stayed at the La Quinta in Rockport, TX. I made reservations on pricelice with one credit card but choose a pay later room. (pay at the hotel). While checking in I told the person at the wait desk I wanted to pay with a different card, ok no problem she said. I paid for the room, got an email from my bank that the debit charge was over $50.. Ok. No...
Read full review of La Quinta Inns & SuitesReservation
Its a blunder to do a reservation with La quinta. I had a reservation under the confirmation no. 89231EE017454 with full payment done and just a day before the trip , I receive an email that the reservation is cancelled and I need to provide another credit card details. Is the group of hotel a scam . The hotel doesnt pick any call with a mail box full. The...
Read full review of La Quinta Inns & SuitesLost watch
La Quinta Inn by Wyndham Austin Capitol / Downtown, 1 night in Austin. May 7 - May 8 Forgot my watch at the hotel room. Called them many times, the front desk didn't help at all. after 8 hours of my check out and 24 calls, someone answered me and said that the housekeeping did not return anything and hang up on me. I know exactly where I left my watch, and...
Read full review of La Quinta Inns & SuitesPool
My name is Lateka jones I got a room at al Quinta inn suites in eklton md 5/6/23 I check in at 3:00 iam complaining about 1 thing the POOL! I got a room for my neice she is 6 years old she wanted to go swimming she was so excited we check in and then went down to the pool the min she got in she wanted to get out the chlorine was so strong it was burning her...
Read full review of La Quinta Inns & SuitesMy whole experience and rude manager
I am so disappointed in this hotel and staff that I can honestly say that I will NEVER stay at this hotel again. LaQuinta Aliquippa, PA needs serious updates, more parking, and more people friendly management. We checked in Saturday, May 6 with no problem. Sunday morning, May 7 we went down for coffee at 6:00 am. Nothing. I went back down at approximately 8:00 am for breakfast and coffee. DISGUSTING! Coffee grinds in the coffee, about 5 fried egg pattys in the warmer that were hard as a rock, no fruit, not yogurt, no silverware. I asked the front desk shift supervisor (short and just plain mean man) if there forks available. He looked at me like I was stupid. Said, of course we have forks. I replied may I have one please? He threw down his magazine and went to stock the forks. Another customer asked if more eggs and other items would be made available. He was told no. It was first come first serve. If there was a problem, that Bob Evans was next door. Well... this all may sound like petty. BUT when you are paying $250 a night, yes, I would like a decent breakfast.
I also tried to cancel my room the same day. There was a change in plans, and my email stated as long as I canceled before 6:00 pm the same day, that I would not be charged. I was then told no, that I had to give 24 hours. Why then, did my confirmation email state differently?
Very angry, frustrating, and will NOT stay again or recommend this hotel!
La Quinta Inns & Suites Reviews 0
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Overview of La Quinta Inns & Suites complaint handling
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La Quinta Inns & Suites Contacts
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La Quinta Inns & Suites phone numbers+1 (800) 642-4241+1 (800) 642-4241Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 2 2 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone number 4 4 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4241 phone numberCustomer Service+1 (800) 753-3757+1 (800) 753-3757Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 753-3757 phone numberReservations+1 (800) 642-4258+1 (800) 642-4258Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (800) 642-4258 phone numberReturns Service Center+1 (214) 492-6600+1 (214) 492-6600Click up if you have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have successfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number Click down if you have unsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone number 0 0 users reported that they have UNsuccessfully reached La Quinta Inns & Suites by calling +1 (214) 492-6600 phone numberHead Office
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La Quinta Inns & Suites emailsinfo@lq.com100%Confidence score: 100%Support
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La Quinta Inns & Suites address909 Hidden Rdg Ste 600, Irving, Florida, 75038-3822, United States
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La Quinta Inns & Suites social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024
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