La Quinta Inns & Suites

I made a reservation on April 9,2023 for my family of 5. Two children 15 and 11 and 3 adults. At LaQuita Inn, 900 Dolorosa, San Antonio, TX.,for 4 nights. June 4-June 8, He booked a room with 2 beds, I again said 5 guest for 2 beds instead of a suite? He assured me there was pleany of room for a roll away. I also always ask if the motel has a pool, breakfast, elevator and laundry. once again he said it did. I did get a email conformation and decided later to get another night so I called again on May 27,2023 my rate went from $516 to $504.

On arrival we were certainly unhappy with the room barley big enough for 2 and no place to put a roll away at all. Went to the desk and argued our case plus she said she could not help us. My daughter in law had to book another room for over $600 we had not budgeted that in our trip. What they had was a upstairs room that stunk like cigarettes. I am disabled and cannot use stairs, we had no fun time in the room, no elevator, no laundry, the pool was nice, and the breakfast adequate. It was too late to get another motel and plan times did not allow it either. I stay at LaQuinta often and have'nt ever had a problem with untruthful reservations.

we checked into room 156 on wed 7/31... price was $112. room had a refrig and microwave... front desk people were very nice and accommodating. room left a bit to be desired as tub and sink didn't drain at all... I ended up with a bath instead of a shower because water didn't drain. My husband and I are both Wyndham reward members with him traveling 200 days a year. we made a second reservation for 8/4 Sunday and was given a rate of $108.00. When we checked in and got the key the front desk told us it was for room 146 when it was actually for room 142. no biggie - went to the right room, opened the door and immediately noticed no refrig which my husband needs for his medicine. I IMMEDIATELY called the front desk and was put on hold for quite some time... Liza Luis finally got on the phone and proceeded to tell me that I should have requested a deluxe suite and the price for that was going to be over $135.00... crazy for a just a refrig... she was speaking to me in a very condescending manner and asked me if I had used the room or the bathroom. I told her NO as I had just unlocked the door. She then informed me she had to send housekeeping down to validate my comment... really?! My husband went to the front desk and was treated very disrespectfully by her and she denied her comment about housekeeping coming to check the room. we are both in our mid 60's and found this inexcusable and then she wasn't going to provide us with a room! and was going to call the police. I have attached photos of what this so called deluxe suite looked like... deplorable to say the least. what will be done to compensate this awful experience.