La Quinta Inns & Suites
Reviews and Complaints

I stayed at the La Quinta in Edmond, Ok on 5/25. I looked at my checking account the next week and noticed that my charge of 122.36 was taken out of my account twice. I called the Motel in Edmond. The person I talked to said that he would have the manager call me the next day because only the manager could take care of this.
No phone call the next day. I called back. I was told the same thing. It has now been a week and nothing has been done. I have reservations at a LaQuinta in Norman the end of this month, and another at a LaQuinta in Wichita Falls in August. If I don't get my money back immediately, I am canceling all of my future reservations.
My name is Debbie Snider [protected]. Folio# [protected].

Blanket from pullout sofa filthy under pull out sofa dirty Used q tips and tissue huge crack in ceiling floor base coming off by bathroom tub stained and dirty fan in celing bathroom looks like never been cleaned, got pictures of everything not usually what we get when we come here I spending three nights in a double queen suite every time i come to Richmond I stay here and after this time don't know went down stairs told lady working all she said was she would give me 3o dollars off

To whom this may concern,

My name is Sheryl Coleman and my family and I stayed at the La Quinta Inns & Suites May 4th - 6th in Lagrange, Georgia. After 2 days of my 2 sons itching and having tiny bumps everywhere, I felt it was necessary to take them in for medical treatment. We were told that both of my sons had bed bug bites and one of them contracted a staph infection from the bites. I have called La Quinta in Lagrange over 7 times to speak with a manager. Each time I was told the manager was not in or they were with a customer(s). I have been overly patient due to this situation. I finally received a call back yesterday from Jacob. He researched my stay to only say, "I'm sorry that happened to THEM!" I explained to Jacob and 2 guest service workers that both of my kids has had perfect attendance all year and due to this situation, one was out 4 days and the other was out 6 days. I also explained how important education is in my home, but again all I received was, "Someone will get back with you hopefully in a few days." That's not good enough when La Quinta Inns & Suites is our main stay hotel for vacations. The first time I called which was May 9th, I explained to the guest service rep that my kids had contracted bed bugs, we were in room 220 and that situation needs to be taken care of. I also asked for a manager in which "she" was not in and my information was given to the rep. I would like for someone to call me pertaining to this situation.

Sincerely,

Sheryl Coleman

I booked 3 rooms for a conference front desk failed to take proper measures in securing one of the guests credit card info and took it upon themselves to charge my card for 2 rooms without my permission causing me to have several overdraft fees due to their negligence. As a result they would not help me and I was at a loss of over 600.00 in overdraft fees. Please do not stay here. Awful hotel and service.

A release of my funds, its been weeks, i have been callin back & my card holder sayin la quinta aint send release form, now i call back & la quinta say they did, but no manager is there now to send it to me, so i can send it to my card holder, my card holder says i can have access to that, its really sad um goin thru this, this long, if you look on file & see how many times i called and how long its been

Put a room "on hold" through bring fido.com. We received a text message that said we only had 4 hours to keep the hold and gave a number to call. We called, the change was made from a hold to a confirmed reservation. The rate on bring fido was $98/nt. The representative stated we had a lq hold which means it was not a 3rd party booking. When we received our check out paperwork, the rate was $149. ($100 more for 2 nights than we were quoted). The manager refused to do anything about it, the lq return representative would not do anything about it either and customer service is closed on saturday and sunday. As a customer, I feel the rate should have been disclosed to me either through the representative or at the hotel, not a check out. At this point, we will never choose to stay with la quinta again. (couldn't even give a discount for all the trouble 😢) this place is a joke.

I was booked at the Laquinta Tampa Airport location from May 22nd till today. When I initially arrived, I asked for a room downstairs because my 80 yr old Mother was with me. The room I received was in the complete back of the building. Once we tried to walk that distance, I realized it was too much. I returned to the desk to ask for closer accommodations and was told there was nothing they could do. The issue was we had no transportation initially and no reasonable assistance. The desk attendant said she asked the manager and she said there was nothing they could do. The fact that there was no apology nor attempt to even try to help me figure out a remedy was very unprofessional. I ended up having to rent a vehicle to get my mother back and forth just for the continental breakfast. I have never experienced such inconsiderate staff at any hotel and this will be my last visit to Laquinta and I will be spreading the word about the unprofessional staff at this location.

Agusta ga, washington road.
Management is really poor. They have no general manager and the head housekeeper is really rude. Gloria is the name of the head housekeeper and the entire hotel has been in chaos my entire stay. I stayed for about one week and my housekeeper came every day as nice as can be. I had no issues with her. But, when my son asked gloria for soap and an extra towel she was very rude, by saying and I quote, "you need to take that up with the housekeeper that has been scedualed to your room. I do not have this floor." ok, so im standing there with amazment, that she would talk to my son like that. I did as I was told to and got what I needed from my housekeeper. When I asked for the manager I was told there is none at this time. When I asked for a higher up like a district manager I ws told they do not no his number it was changed. I called corprate office and again told the same thing that they could not give me his number. So I am resorting to this. That hotel needs to be fixed it is horrable. Never agian will I stay and I will be getting the word ut about this.

Resent an invoice that wasn't paid the new manager called me. While I tried to explain to her it is an invoice from July 3rd 2017 she said she needed the original invoice. My invoicing program auto fills the date of when it's sent so it showed today's date when I tried to explain that to her she just started talking over me I asked her several times if I could finish my sentence but she wouldn't stop so I said it slower and louder and she hung up on me.

I'm Cory Fountain [protected]

Hello, my husband and I stayed at the apartment in room 300 on Saturday, May 5. In Kemah, Texas. We have always enjoyed our stays at various La Quintas and decided to try this location. Our experience that time was very different. I never take time to write reviews. The apartment, upon entering, had a smell as if the carpets had not been cleaned in a while. The kitchen floor was sticky. There were roaches in the kitchen and one of the bathrooms. The shower head in one of the bathrooms is filthy and clogged from calcium deposits and needs to be replaced. The light fixture over the dining room table needs to be dusted alng with all of the other fixtures. The kitchen sink looked stained and needed to be scrubbed. Both bathtubs were dingy looking and did not look sparlky white and did not look clean. The apartment looked as if someone only vacumned the common areas and changed the sheets and that's it. We didn't want to stay there but knew we would be charged anyway and didn't feel like going through a possible conflict while we were traveling all afternoon to get there. Niehter my husband nor I took showers and we were so disappointed that we chose this room. I hope someone deep cleans the entire apartment in room 300 . It was a very unpleasant experience for us. We work hard and to spend our money on hotel accommodations that are dirty and unsanitary is very frustrating and disappointing. We will not be returning to this last Quinta and I hope others don't have to experience what we did. We emailed the hotel manager after we returned home because we were in shock at how a hotel room could be in such a poor condition. The manager asked why we didn't mention it during our stay and I told her we were already exhausted and didn't want any additional stress. Plus we had our 10 year old nephew with us. Since then, my Shih Tzu little dog developed a skin infection from fleas that were in the room. We still talk about how poor!y the condition of the room was three weeks later and were charged $250 for our stay. I asked the hotel manager for a refund but she would not provide one.

My friend had brought her dog, who is not a service animal like mine, along for the trip, so we stayed at this LaQuinta. Room was okay, no major problems there. Your beds with the pillowtop mattresses were fine as well. HOWEVER, in this day of people having allergies, I cannot believe that you would have DOWN pillows on the beds. I am severely allergic to down, and I thought my first night there was due to the fact that I was very tired from the long trip. When I had problems on the second night, I picked up the pillows in an attempt to fluff them up, and realized that they were made of down! STUPID MOVE GUYS!

I went out and bought a hypoallergenic pillow at WalMart the next day, and will NO LONGER stay at ANY LaQuinta in again.

La Quinta Inn Sacramento Downtown Sat, May 19
200 Jibboom St
Sacramento, CA 95814

Confirmation
[protected]

Expedia Itinerary #
[protected]

Dear Customer Service:

We booked a La Quinta hotel room for one night (2 double beds) for my 14-year old daughter and myself on Expedia.com.

On the day of the stay I called in early to make sure that we will have a room as we would be checking in late. I called in 2:30 pm and the receptionist told me that we can have room #222 on the second floor.

When we got to the hotel at 11 pm the check-in line streched to the outside of the lobby. When I asked the approximately 7 families in line, they said there was no more rooms available, After lining up for an hour, and during which time all families miraculously got placed into rooms, we were sent away at midnight. With my 14-year old daughter, out to the streets. It was a horrific experience after a long day,

We were forced to drive back to the Bay Area at midnight (2+ hours) and get up early to get back to Sacramento without any compensation or apologies. Just major attitude from Sonya at the front desk.

Sonya said it is a normal hotel policy to overbook the hotel this much. So we were wondering how it is customer friendly? Absolutely disheartening and outrageous.

We are even La Quinta Members... but that does not matter either.

So please do something about this overbooking, especially for a busy weekend night. It is just NOT RIGHT.

Thank you and please try to change your policies about this.

Aggie M. Vass

From 5/17/18-5/19/18 I chose La Quinta Inn for my visit. I'm a frequent traveler & often this is my top choices. This location @ 7202 South Pan Am Expressway is absolutely terrible. When I first discovered the water wasn't working properly I reported & they promised it would be fixed when I returned, that didn't happen. It was a uncomfortable way to shower with the water not working properly. I'm very disappointed with this particular location & I feel corporate really needs to know how they're representing the company & treating customers.

So angry. Long day, finally get to La Quinta Ft.Worth & our room was not available. Omg, we had called twice today & spoke to the same person (Sam) to inform we would be super late & to please hold our room. We get here, & they had messed up. I try to keep my composure, but this is too much. Why do you think we were calling for?!?!? It's past 2:20 am, we have a crying exhausted baby & we're tired as hell as well. We always book a suite because the baby has a hard time falling & staying asleep. We'll see if any of us gets any sleep tonight. Huge game tomorrow & my husband isn't even gonna get any rest with this bullsh/!. It's not about the stupid money or the room itself necessarily, it's the principle of the thing that people don't pay attention. I'm tired of always being the "bigger person" & not making a big deal when I'm upset. La Quinta has always been good to us, but this time they can suck my [censored]. Despite how my comments & language my seem, we are very calm/rational people usually, but this is NOT acceptable. We assisted with booking more rooms with friends & knew there could be a potential for confusion which is what prompted the phone calls. We were reassured that nothing had been moved & that our suite would be held and ready. The reservations had different confirmation numbers so there shouldn't have been confusion with the rooms anyway. My husband's name is Jesus, the room was given to Michael? or Marcus? These names sound nothing alike. Again, not understanding the confusion. The person at the front desk (different than the one we spoke to on the phone) & the security guard didn't seem to really care how upset we were. I know it's not their direct fault, but I'm holding a fussy wet screaming baby & they couldn't care less at the huge mistake that was made. The front desk man said the other hotels in the area were booked. He did say we could stay in a double bed room & switch rooms tomorrow (Sat). The problem with that is people do not check out until after 1200. My husband needs to be at the field by 1130, so this doesn't do us any good. This whole situation not only has caused us lack of sleep, it has made disagreements among friends. All of this was completely unnecessary. I work in a job that is based on people's surveys and satisfaction. I know how unrealistic some people can be, but this is not the case in our situation. We did the responsible thing & called to provide notification. Thank you for giving us the opportunity to voice our grievance.

I am staying at the LaQuinta in Hayward CA this week and I am very disappointed in this property, so disappointed in fact that I will advise my company to never use this facility for company functions again.

There is construction being conducted on this property which makes getting to the front desk or cafe extremely difficult. There are no signs advising customers how to avoid the construction or get to the lobby. This is extremely inconvenient.

To top that off, I was robbed in my room-probably by housekeeping - of one of my flat cap hats. It was a navy blue "Kangol" brand flat hat ($50) that was on my garment bag on the dresser in the room. When I returned to my room yesterday the hat was gone. Your property management staff told me "there is no way our housekeeping staff would have done anything like that" and completely dismissed my report of the theft. My company paid for the room, so if you offered to replace it, I wouldn't get the reimbursement because you would probably send it to the company; So, i'm out the hat and will have to buy a new one! So, I will never stay at a la quinta again and will recommend to everyone that they don't either. (incident date-5/16/2017) if you want to refund the $50 directly to me that will be fine. Steven Hacker [protected] [protected]@verizon.net

While staying in a La Quinta Inn in mid May (May 11, 2018), I realized a drawer was broken in the room and kept drifting out of its bureau.

I pushed it back in and thought it would stay but in the night it drifted out again and when I got up to go to the bathroom I tripped over it. The drawer broke and I fell. I was injured in two places and also hit my head.

This was something the hotel had to know about and decided not to address.

The manager comped my room, and that was nice, but the injuries persist.
Not sure about recourse. I hope they fixed it.

Not happy! Yesterday I called LQ reservations to find out what was going on about our reservations in Odessa TX. for Monday night 5/14/18? At first, nobody could find our reservations. (I had left the conformation # back in AR. so I didn't have the # at the time) So, they checked under our last name and finally found them.
Here's where the story gets amazing. I asked, "what the fee was and they said $299 plus tax?" I said no way! I would never pay that much for a hotel room. I said the reservationist said it was $129. I asked to cancel this $299 reservation.
So, now with no reservation I had to drive 10 hours - non stop - from Midlothian TX to Las Cruces NM.
And you know what, I have both conversations recorded (my cell has an app that records all phone conversations... The first reservation which was set up at $129, and the total mess trying to charge me $299.

I'm sooo mad at LQ for screwing this whole matter up. Social media here I come. You drive 10 hours when it wasn't necessary. The gal even checked with her supervisor who said... nope it's $299 plus tax.

Do I smell a law suit here? And, I'm a member at LQ... go figure?
On ‎Sunday‎, ‎May‎ ‎13‎, ‎2018‎ ‎05‎:‎32‎:‎19‎ ‎PM, wrote:

Thank you for letting us know that your travel plans have changed. We look forward to your next visit to La Quinta.

Please take a moment to print a copy of this email for your records.

Visit us on-line at http://www.LQ.com to register and book your next business or leisure trip.

ODESSA TX
5001 E. Bus. I-20
ODESSA, TX [protected]
[protected]

Guest Name: David Bowers
Confirmation Number: [protected]
Arrival Date: 05/14/2018
Departure Date: 05/15/2018
Number of Guests: 1
Number of Rooms: 1

Hello
My name is stacey nelson. I stayed at the La Quinta Inn in New Orleans Downtown on Canal street. I checked in around 8pm. I had just arrived from a 10 hour road trip. I was very tired. I went to my room 714. I entered and was getting ready to get in bed when my son said the door will not lock. I went downstairs and told the front desk. Kyle was there. Before that trip downstairs, I had to go back down because my key card would not work. I told Kyle what was going on and he said Ill send Mr. C up to see if he can fix it. I said I am tired and do you have another room. He looked as though I should not have asked that question. He went to the computer and said he did not have any rooms available so I had to wait until the maintenance man tried to fix it. The maintenance man said it would be 15-30 minutes. I was furious but had no choice. He said he would take 60% off my bill after I asked about what could be done for my inconvenience. I waited and then went back upstairs. Mr. C the maintenance man said he could not fix it properly at that time. I then went back downstairs and told Kyle. I guess he did not believe me and he called Mr. C to ask if he could fix it. He said no. I said I am suppose to stay in a room with no lock. The only lock that worked was the latch, not the dead bolt. I said this is not right, I do not feel safe, what are you going to do because 60% does not work. He relunctantly said you got your wish. I said its not my wish but this is not right. I was afraid the entire night. I was able to catch the manager in the morning because I had to get back on the road in the AM. She said she would talk with Kyle. I thought that the corporation should know what happened and I hope this does not happen to anyone else. Thank you for your time
Stacey Nelson

I stayed at la Quinta Inn in Manchester, NH on May 11th when I was picking up my child from college there was a drawer in the bureau in room 229 that kept drifting open. I shut it hard and it seemed to have closed.in the. Ugh this I got up to go to the bathroom and fell over it hard. It has drifted open again. I hit it so hard the drawer cracked and I fell down hitting my leg and thigh and my head on the ground. It was a scary experience, I lay on the ground for awhile until I had assessed the pain level as well as I could.in the morning I got I told the manager and he comped my room and promised me he would have it fixed. He would have to, actually as it was actually cracked and broken by my fall.

I am very upset by this as now I am home and finding my injuries are extensive.

E. Cohen
151 Broad St
Plattsburgh, NY 12901
[protected]
(See photos.)

May 2018 - My husband and I stayed at the Yukon location. We were given keys to our room and upon entering the room it was NOT CLEAN. It was like a tornado had hit the room. Sheets and towels everywhere. Took all our luggage back down stairs and we were assigned a new room. The new room looked to be clean at first glance but then we found sanitary napkins in the bedroom trash. Not clean again! The carpet in the hallways looked like the dogs had pooped and they just scooped it up and vacuumed over it. Dirty, dirty stains. The smell of room/pet deodorizer was overpowering, so much so that our luggage and clothes absorbed the smell and had to be aired and washed at home. No plug for the bathtub to bathe, cobwebs on the shower head and sprinkler system heads. We had to ask for help with he TV due to house keeping didn't put the sensor to the TV back to receive service. We had to sign a waiver of no smoking 15 feet from the building, however the "smoke hole" was right outside the door of the pool room. Asked to be away from the elevator and ice machine, but was placed 2 doors from the ice machine anyway. The incompetence at this location was unreal. We stay in LaQuinta's all the time with our dog but have NEVER encounter a hotel as bad as this hotel. The staff seemed clueless and the GM Sultan always seemed to be unavailable on the premises to take our complaint. Obviously the supervision of how this hotel is ran is unacceptable in my option for cleanliness.