La Quinta Inns & Suites
Reviews and Complaints

Staying overnight at your LaQuinta Birmingham-Inverness has led us to distrust selecting our accommodations based on the Wyndham-LaQuinta name. The Birmingham Inverness property is a disgrace to the Wyndham Brand. The check in associate was not welcoming. The room was disgusting. A large garbage bag full of housekeeping or a previous guest's trash was left in the entry of the room. Because the facility has loud old room doors (1+ inch gap under the room door) and is 100% hard flooring, every noise echoed thru our room all night. The floor had dried spills and had not been swept. Under the bathroom cabinet the floor had maybe never been cleaned. Several towels and the bedspread had stains. The beds were like sleeping on a hard floor. A nicety that's is std in every motel room in is a bedside clock; not in this room, only a clock on the microwave across the room. The shower faucet was loose and difficult to turn on. The window was filthy with I'll fitting or possibly damaged privacy curtains. No breakfast or AM refreshments. It's a pets allowed facility with zero grass; rocks and mud. Absolutely rip-off to pay $163 with tax for this DUMP. LaQuinta name obviously does not guarantee quality.

Abilene Texas La Quinta

I stayed at the Abilene Laquinta on September 21 after making a reservation using the Wyndham Laquinta reservation system.

I should have been suspicious when the check in clerk did not want me to sign any check in paperwork, but told me "Your card has already been charged"

The next morning upon checkout, I asked for a receipt.

As soon as I saw the receipt, I pointed out to the on duty clerk that I had been over charged.

She called the hotel owner, who told her, after the second call, to tell me that I would see the difference as a credit on my credit card in a few days.

That did not happen, so when I finished my trip and had received my credit card billing statement, I took a picture of the receipt and the screen shot of my original reservation that I had captured and printed, and sent an inquiry to Wyndham after the hotel owner would not return my telephone call.

Wyndham sent me an email promptly the next day saying they would get back with me in the next 48 hours. It never happened, so I tried to make another inquiry, which was ignored by Wyndham completely.

I am posting this to warn others that Wyndham has allowed rogue owners of Laquinta franchises to cheat people using their reservation system, and will do nothing to help later.

Harold Doty

I had reserved a room in ocean city Maryland in December couple months ago. Today I get a call that my reservation was cancelled because the whole hotel is closing in December. You mean to tell me that this was just decided 15 day prior to that month? So now I had to scrabble to try and find a place to stay after I had took off of work and made plans with friends that weekend? This is poor management. Luckily I found a place to stay at a price I was not happy to pay, but what am I supposed to do when I have a planned birthday weekend with friends. This has left a bad taste in my mouth thanks to this experience. I know I will get the normal "we are sorry for any inconveniences" reply. Also I did not cancel since the email makes it seem that way.

Hotel # 52865 LaQuinta Lenexa, Kansas

The room was in disrepair and unsafe.
Mold present in the bathroom, missing the smoke alarm, a gaping hole in the bathroom wall, damaged door trim, broken alarm clock, etc.

We were on the verge of leaving but decided to stay and make the best of it. I reserved the room on November 4th and had difficulty finding a room. The LaQuinta in Olathe where we normally stay was full as well as other hotels in that area.

The pictures on the website and the 3-star rating are misleading. We will not be staying at LaQuinta in the future.

Invoice number 177469697C
11/6/21 - 11/7/21

The morning we left there was a used condom by our car. I did not take a picture. We were just glad to be finished with this awful experience and be on our way.

Best Regards,

Philip J Garton

The la quinta inn & suties on 11155 west loop 1604 north, San Antonio, tx 78254.
The AC and room telephone were not working so they gave us a Stand up fan. Stated management would be there in the morning for us to talk with. I asked for them in the morning and they were not in till 3 pm I left my contact information for them but no one ever called. The room # 422 Im requesting a full refund. I rented the room for our 25th anniversary but was not a good way to start our weekend. Also the site show a full breakfast but when we got there they said it was not for the price and location it should have been. Very bad way for la quinta not to update the info on any site I my have used. I have always used Hotel.com and never had any issues till now. Please email me information on the finding on my refund. [protected]@yahoo.com

Thank you
Roland Rodriguez
[protected]

On October 22, 2021 Friday booked a hotel at LaQuinta Inn Knoxville TN but when the date put in for October 22, and post paying for the hotel stay, the dates switched on us and booked us for the night of October 24, 2021 Sunday night. We were billed 98.15. Would like to get reimbursed. The confirmation number is 88871ED055557. Please consider reimbursement for that hotel booking. Thank-you

We arrived at our hotel very tired, lobby smelt like pot, undesirables lurking around the lobby and on our 4th floor. Rooms were filthy dirty with stains all over bedding, cigarette burns on bath tub and on furniture, debris on carpet. We could not stay one minute there. I reserved 2 rooms through your web site but did not- could not stay there. I have made several calls but no one seems to want to help. Ver disappointed in this whole awful experience and would appreciate any help in getting my money back. Was this a big scam! Does not sit well with your hotel name. Here is the info I have and hope that you can get back to me soon. Thank you Ref # 4686551 Int# H4281831
Michael Quattrocki 2 rooms - 1 night - Oct 23, 2021 check out Oct 24, 2021
La Quinta Inn by Wyndham Indianapolis East Post Drive. 2349 Post Drive .
Mind you we were told that this hotel was only 5 miles from our location at the time. It was 28 miles! Not to mention a very bad area. Please Hepl.

April is rude to staff as I have osberve her talking down to people like she's on a power trip I will never recommend a stay there. you need a in service to your employee or hire someone that's not on a power trip like this young kid is. talking down to house keeping like she's better get a hold of your employees that's on a power trip
I will never stay there

We visited your motel at 1711 Rollins Way in Columbus, Ga on October 23, 2021.
My granddaughter is afraid of any crawly bugs. The room we were in had ants. They were on the nightstand by the bed, on the built in ledge by tv. .. and eventually on the bed. My granddaughter did not sleep at all. We told them that evening around 11:30 when we noticed them. Nothing was done. As I was checking out again I informed them that there were ants. Still nothing and still was charged full price for room.
I have pictures that I will try and put on here. We did not get more pictures as the ants multiplied because we just took those to show desk person.
Thank you,
Laurel McMahan
[protected]@gmail.com
Confirmation 89498ED032480

Good Evening,

I have stayed at a few hotels. On October 3rd my boyfriend and I decided to have a mini getaway night as we are first reponders. We booked a room at
Check-in:
Sun, Oct 3, 2021

Check-out:
Mon, Oct 4, 2021

Property Name:
La Quinta Inn by Wyndham Queens (New York City)

Booking Number:
[protected]

The conditons at this site were unbelieveable. The bathroom light would come on with no one in there. The shower head was broken and the clog for the water was broken. There was mold int he bathroom. q We were kept up all not by the people next door.

James Patterson
Room 306
Stay - Oct 9 to 14
San Antonio Lighthouse for the Blind

Left Clothing in the rooms closet
several women's shirts and blue jeans

Called to report the left behind item on October 15
at first was told they were not there.
Next call actually had a someone go to the room and
they found them. So much for a good Covid Cleaning of the room
when our clothing was still in the room

After being told no clothes and then yes they were there we started to
see about having them sent to us.
No one wants to help and/or knows how to help us now

I'm not sure which cause i keep getting told we'll call you back and they never DO!

So i want my clothing back and am willing to pay to get them back.

It would be nice if someone from Wyndham would take the time to help a customer out!

my phone number is [protected]

On October 16 I had a confirmed reservation at LA QUINTA BY WYNDHAM OKLAHOMA CITY AIRPORT. My confirmation number was [protected]. I arrived late (around 10 pm) after driving all day from Albuquerque, NM. When I arrived I was informed that, while they had my confirmed reservation, the hotel was full and they had never assigned me a room. I was not offered any help at all getting somewhere else to stay. I had an animal with me, which made this all the more difficult. I was not able to speak to the manager, whose name is Jillian Gray (although the front desk person called and texted her, she did not respond). I was informed by the front desk person that the two males who worked before her were supposed to assign me a room and just didn't. I had to call around myself to find another room that would allow my pet. This complete failure to take care of your customers will have me looking elsewhere when I travel in the future.

Sincerely, Anastacia Shelton, Esq.
[protected]@gmail.com
[protected]

My my paycheck is being very short it very very much at LaQuinta Charlotte South my boss Casey it's trying to tell me that only work one week when I work two weeks every day with her she owes me approximately 46 hours worth of pay I am spoiled her to the New York company to the news and going to explode to the radio stations and everywhere else very bad company to work for

Unclean and unsafe. There was feces splattered on the wall behind the toilet. The shower had mold, blood? and slime. There was still what I hope is toothpaste on the bathroom sink. The door doesn't close all the way. The windows are so dirty you can't see through them and if you could the view is an abandoned hotel. The carpet is both damp and sticky. I checked for bed bugs and I did not see any in the sheets but the mattress is stained. It smelled awful. I brushed my teeth in the parking lot because I'm sure I would get poisoning from the water. There were no safety covid measures at all. I will be calling the health department. I slept with scissors by my bed because I didn't trust the door lock and didn't want to go back to my car in the dark to get my knife. I felt cleaner and safer camping alone in the mountains than at this "hotel". I was happy my car was still there and not broken into in the morning.

I had booked a 3 night stay at this motel in Charlotte NC purposely for taking my kids to the beach. Priceline said it was ocean view and matched all my filters. When we got there it was all bad within the first ten minutes. It was filthy. We watched two drug transactions in front of us, we had to leave and buy bleach to come back and clean our room because of pee and hair all over bathroom and blood on door. We decided we would only make it through this nite and leave early, go to beach and back home. We were another five hours from beach. The whole trip was just ruined and we left early the next morning Hotel staff saw us give them our keys and say we were done and watch us bring out all of our luggage. We never returned. They are now lying to Priceline and saying they didn't know we had left. So we can't get our refund for the other two nights. I just feel it's wrong. We were done wrong by Priceline but also the motel and staff were very bad. There's no way any parent would want their children to stay at a place like this in this area and it's unfair that we lost this money after already having to lose all the money leading up to this trip. I want my money back and want to see who I need to go to to make this happen because it's unfair they get to lie their way out
Of this. Thanks.

I stayed at a regular room that cost $121 and was told that there would be a $50 incidental charge on my card, but they took $250 out of my card and was told that the charges would be returned! These excessive incidental charges caused me yo go negative on my bank account and when I called the hotel they did NOT care about my situation. Why would you say $50 were for incidentals and you take out $250!

I have been staying at the LaQuinta Inn And Suites in Dickinson ND for two years with the company I work for and there is a women who works here named Jackie she is very unprofessional. She is always coming into my room when I am not there leaving things there and goin through my stuff. She is not housekeeping and should not be in there ever. She also calls my room phone constantly and texts my personal phone. It is total harassment. I filed a number of complaints and talked to the manager there about this but nothing stops. She will even follow me to the parking lot when I leave or come running out when I pull up. I have no choice but to stay here due to the fact that my company pays for my room. I would like something done about this as soon as possible do want to have to escalate this issue.

Just recently stayed at your hotel this past labor day weekend and had a very bad experience. Not only was it roaches in my room, but my sheets had stains on them and my husband and I got bites from the beds! On our backs, arms, legs, thighs, elbows, breast, and chest! I will attach pictures and staff was rude and very nonchalant! Horrible service! Not happy at all with my stay! I have never been so disappointed and disgusted in my life! I don't live with any kind of bugs and when I'm on vacation, I don't except to live with any in my room or bed! This was very unacceptable and the staff was so rude and did not care, which made it even worse. Only thing I was given was another room with more bedbugs or mites! We checked the room and bed after switching rooms and it still didn't get any better! This is not right! I spent $424.10 for 3 nights to get bit up by bugs in the bed, have nasty sheets, and horrible customer service! This is the worse stay, ever! Something needs to be done about this! I also emailed the manager Veronica Haheu hoping to get some results. So did the lady at the front desk and I still haven't heard anything.

Sirs:

We are members of Wyndham rewards and have been traveling with La Quinta because they are generally good hotels, priced competitively, clean, and allow us to take our 13 year old dog with us. Last Wednesday we were on our way to the funeral of a family member in Central Illinois and had reserved a room in Springfield online. When we got there at about 3 pm, there was a sign on the front door saying that their elevator was broken. I am a 72 year old veteran with trouble walking up stairs and there was no way we were going to take stairs to take our dog out at night.

The woman on duty reported that she had contacted their elevator repair company that morning and no one had come. I asked for a first floor room but none were available. There was absolutely no effort to find me a hotel in town by the woman. We went to three other hotels and only one would take the dog at $300 plus per night with a $50 fee for the dog. Needless to say, I will never stop in Springfield, Illinois again!

I understand the plight of your representative but surely this type of problem should have been foreseen and a repair company contracted to quickly remedy the situation. This is what happens when we depend on a single point of failure, one elevator. Yes. I understand what a second elevator would add to building and maintenance costs, but you wouldn't have lost a lot of business that day, and have returning customers question your reliability.

Sincerely,
Rick and Sally Clark