La Quinta Inns & Suites
Reviews and Complaints

I have several complaints and pictures my gm now is cutting my hpours and i know ive worked more then what i got paid , she is also having relations with one of the now emploees and he gets paid for hourshe is not even there plus she is paying him more , and she isn also having relations with one of the men that are hired to be painting the buildig ,,, but i was judt fired cause i told beth i wanted the owners number and i was refused the information

i made as can be and now broke and i put my everything into that hotel shawn chilson [protected]

There was no one attending the front desk and a man walked through the front doors barefoot stating “she will be back in a minute, she went to the bathroom” when my family and I walked into the front entrance of the hotel. Another woman arrived at the front desk area to return a wine bottle opener to the front desk attendant, and asked us if we had been waiting long. We told her it had been a good while and she took her cell phone out and called the employee on her personal phone who was supposed to be at the front desk and told her she had guests ready for check-in. When the person arrived, she was unprofessional and stated the barefoot individual who was there was her husband and he also worked at the hotel as a maintenance person but was off duty and had brought her child to the hotel to visit her. I verbalized safety concerns with the hotel security and she did not address any of my concerns. The hotel was very uncomfortable, unsanitary, and unsafe. When asked to speak to a manager, the employee denied any access or information regarding a manager and stated she would refuse service to me and my family and would call the police if I did not leave. She stated multiple times that she would not call the manager, and could not provide any customer service information including a complaint hotline. Stated repeatedly that she would call the police if I did not leave because she was refusing service to me.

I have observed the dirty, nasty pool and area multiple times throughout my stay. They once had table umbrellas at the pool, they no longer exist. The pool company/guy only comes out to throw chlorine in the water but it's cloudy and i can't see my hands in front of me as I attempted to swim on various days. Complimentary breakfast only compliments the pockets of the GM & owners of the establishment because it's the same trash everyday & every week! OR they don't have fruit because the GM didn't order any and the cook can only put out what is available. OR the juice machine isn't working for two weeks more because they "are waiting on the repair guy" to come out. They can never keep any long-standing staff for some reason. The employment door is forever revolving. I've observed over three different Groundskeepers and numerous Housekeepers come and go. From what I've listened to in the common area is, that they only want to offer Part-time shifts (which equals low to NO pay) and they want the employee to multi-task. The housekeepers will pretend not to see the trashcans a patron may leave outside the door but somehow notice any towels/linen sitting next to it. Housekeeping will also, half clean rooms and not wipe down headboards, doors, or change out shower curtains. Front desk is also trash! Tyree has a severely disgusting attitude, is not willing to assist anyone that asks, and very short with anyone and everyone, unless you're just checking in. Your GM is careless and should not longer be employed for La Quinta since he/she has the final say of operations. he/she does NOT show care for the property, your company, or the customers who choose to check in there! The property is in a prime location, fairly new building and needs to be taken care of before it becomes too expensive to keep up! Train your housekeeping to clean everything in a room, entrance/exit door, headboards, change shower curtains, shampoo carpets (this is a pet friendly hotel). Wash off the lint/air dust from the A.C. unit filters! I've been living here for a little while so I've seen a lot and it disgusts me at times to see how poorly management disregards the care of this property. The night staff is pleasant and accommodating. The cook is very friendly and talkative.

1. Cked in at 7 PM, drove to get Pizza and return to have a romantic evening in our room.

2. Tried to Use our pass card to enter our room and a man was already in the room.

3. No other room available so clerk removed the man and had the bed linen changed.

4. Room needed cleaning: food in sink, hair in tub, pieces of paper on floor.

5. We had to wait an hour to get to our rm, so ate our pizza sitting in the breakfast area. (Very romantic-NOT)

6. GM arrived next morning 9+ BAD ATTITUDE.

7. Had to wait until after 9 a.m. for GM to discuss issues and attempt to get a reduced rate. (Still had 400 miles to drive that day.)

8. He Offered to lower the price of the room $20 from $118.

9. I asked for the Expedia rate of $71 plus tax. CAN'T DO. Was different plan that did not apply and I must book days in advance for that rate ignoring the fact that we couldn't use the room we paid full price for. NO way he gave RACK Rate.

10. I took his picture for my records he said delete or he would call the POLICE.

11. I have pictures of the condition of the place: in public areas, exposed wires, hole in the wall 10"x 10", stained love seat in the lobby, awful dirty lobby window.

12. Flat tire on shuttle and clear it has been this way.

13. Front door stuck open and inner door would not latch.

14. Breakfast bar juice dispenser OUT OF ORDER sign.

15. Breakfast bar drab and unappealing (bare bones)

16. Pool Closed and all manner of junk stacked by pool and window on exit door to pool could hardly been seen through so water stained.

Had we noticed all these things we moved it...

Our relatives from Calif were in the same hotel so we felt we needed to stay and we were told there were no other rooms.

Desk clerk was apologetic and kind. The GM was sarcastic. Said if I didn't want the $20 discount he could just do nothing for me.

i raul sagaribay called la quinta inn 653 n.e. loop 820 richland hill tx 76053 on thursday august 11th to reserve a room for aug 12th just for the night. i am i the u.s. army stationed in fort hood texas. i was planning to come to fort worth to see my wife and enjoy an evening out. my wife decided to take her day off work and surprise me in fort hood instead. i called la quinta in richland hills to cancel my reservation. the front desk never mentioned anything about a 24 hour notice on either 11th or 12th. on monday the 15th i was charged the $145.77 which i called to cancel. i have spoken with la quinta management and she claimed she has spoken with her general manager. which i have never received a call back. manager claims i have been denied my refund. as i stated, i am military, which i do travel. i have always done my best to stay at la quinta inn every where that i go. i love my stays and the hospitality, i have spent alot of my money and the militarys money at all la quintas locations. never had any problems until now. $145 is still alot of money for me for a room that i did not get to stay at. i would like a reply, and my refund please. or i will have to start staying with a different establishment. my name is raul sagaribay [protected]. [protected]@yahoo.com

My wife and I...we are older in age and have mobility issues ...arrived in room to find one bath towel, hand towel and wash cloth. Called front desk and was told to come to desk for more...then we discovered no coffee packets in room...call and was told to come down to front desk for coffee...went to get ice and 4th floor wasn't working...told front desk and she kept saying each floor has ice machine...I went to 3rd floor to get ice

I am very upset and concerned with how this property handled our situation. Our AC broke in the middle of our stay from 8/6 - 8/7. We called the front desk more than once to ask if they could help us out or switch out room. Lets keep in mind AC is included in the price of the room which was $385 for one night. Additionally, NJ was in the height of a heat wave so it was close to 100 degrees. When we called the front desk, they said the only thing they can do was switch our room but we would have to pay for the price of the new room. I am outraged that the hotel would charge us for an entire new room when the AC was broken.

There was no way I was going to be charged another 385 to change my room so we stayed in our room. In the am, I went downstairs to speak to someone else at the front desk who was so rude wouldn't even look at me when I was explaining our frustrations. I stated that I felt we deserved some sort of compensation or reimbursement because the AC broke. To which the man at the front desk said you don't demand anything from me and walked away. I apologized that he interpreted what I was saying wrong but I was extremely frustrated and tired from not sleeping well because of how hot the room was. He just continued to ignore me. I felt so disrespected and that this hotel staff does not care about the guest at all. After speaking to the other hotel guests from the wedding and reading the reviews online, it is abundantly clear how much this hotel does not value their guests. The staff made myself and many other wedding guests feel very unwanted. I will NEVER stay in this hotel or at another La Quinta ever again because my experience was that bad. I will remain on high alert and cautious when booking any other Wyndam property again.

Hello, my stepdaughter and I stayed for 3 nights with no hot water at all, zero shower while we were there. Unacceptable. We were told by front desk we would be reimbursed $15/per person per night we stayed. That would be $90. They only reimbursed $45. I would like to get the rest reimbursed asap please. I've called two other times. One person told me it was $15 per night. Did not matter how many people and when I just called again they told me 15%. Nobody knows what the compensation is. My initial call to front desk was $15/pp per night and that's what I've been expecting otherwise I would have left the second I got there and got another hotel.

I have also asked twice for a manager to call me back to discuss and nobody has contacted me.

My family and I stayed at one of your hotels and I must say how disgusted I am with this hotel and its services. An DAY ONE the front desk was rude and dismissive. Sometime around 5AM there was a man knocking on the door telling us we weren't supposed to be there so my mother had to walk BACK up to the front desk and show them not only her prove of purchase but also the cards she used to pay for the room. Upon return we all discovered roaches in the room, and even though pictures were taken we were still refused an even partial refund. To say this hotel was horrible is the biggest understatement. I'm warning any and all who read this DO NOT STAY AT THE LA QUINTA INN IN SHREVEPORT LOUISIANA.

I'm deaf in my left and suffering from a crippling disease ear and was illegally put on a Homeland Security Watch List. My wife and I didn't know that we couldn't smoke by the swimming pool and I couldn't hear what the employee was saying until she started screaming at the top of her lungs embarrassing my wife and I at the swimming pool after helping Homeland Security Felony Stalk on hartass my wife and I even Homeland Security Employee admitted that they and Hotel employees were Targeting my wife and I that I have on video along with other obvious Harrasment by Laquinta Hotel employee and may seek legal council over obvious Felony Stalking and Harrasment!

I traveled from South Carolina to Denver, Colorado to see my dying brother. Due to the Stanley Cup, the La Quinta Inn in Lakewood was the only hotel that could accommodate my three night stay. Prior to my drive, I received a temporary card from my bank, because a new bank purchased my old bank. When I checked in, the card was declined due to it being a temporary card and it does not have my name on it. I asked the clerk if I could pay cash and was informed her General Manager does not allow cash payments. She made me feel like I was a criminal. I am a retired federal agent and a retired officer with the Army. My wife was able to move funds to another account and I was able to check in. The first two days there, I suffered from altitude sickness, which made me extremely sleepy. I told my wife the bed felt worn out and the pillows were lumpy that gave me a head ache. The first two days, due to the AS, I slept. However, the last night I had recovered, in the middle of the night I went downstairs and asked for a pillow that was not worn out, and was informed they did not have extra pillows. I was charged $582 for my three night stay. The clerk at checkout did reduce it by $80. However, I have traveled all over the world and the U.S., that was the worse hotel experience I have encountered. I blame it in very poor management.

6-23-22 one night stay. the 4th floor smelled terrible, massive stains on the carpet right outside the elevator. bathroom towels were no longer white, more yellowish in color, only 2 big towels, one wash cloth for 2 people. no blanket on bed- only a few sheets. Breakfast was limited, food tasted weird, multiple missing condiments and when asked if there was any water, I was told no. No apple juice, the orange juice was rotten. No where safe to walk dogs- stickers everywhere outside. Asked for later check out, kept getting knocks on door- even before noon.

We stayed at La Quinta Tinley Park Il on 6/4/22. I booked 2 rooms (204 & 206) at this location for the pool and location of the event we were attending. At check-in we were told the pool area is closed. We proceed to our room to find light bulbs missing from several lamps (we asked for replacements but never got them), the toilet seat barely held on with one bolt, the tub stained with purple dye and no tub stopper to take a bath, sink was cracked, plaster/drywall falling apart in chunks, and the door had a huge gap that we could see into the hallway. In the morning we went down for breakfast to be told the juice machine was out of product or not working. This was a totally unacceptable experience from check-in to check-out

I booked a room for two days. I chose La Quinta Inn by Wyndham Queens (NYC) because it had included parking. When I went in to the front desk, I was told there was no parking available and I had to find my own. Clerk said I had to be there at a certain time to get the parking. This was not disclosed when booking. After finding my own paid parking, I checked in and went up to the room and found there was hair and bugs on the both queen beds. The whole building was unkept. I called and advised of the situation and the clerk said, "do you want a refund?". My family and I went downstairs, and the clerk had a different story when I asked for the refund. He said no credit or refund, nor did he try to make things right, like changing the room or even the sheets. We left and would like to be compensated.

On May 22, 2022, we stayed at the Marysville La Quinta. We have stayed at many La Quinta's over the years and have never experienced what we did in the Marysville one. We really like the one in Lacey, WA as their motel is customer friendly and their staff so helpful and friendly. When we arrived in Marysville there were no luggage carts and the person at the desk said they only have 3 for the entire motel. She did not offer to assist us in any way. When we finally arrived in our room, it looked as if someone had laid on the bed and we saw strands of black hair on the cover. (pictures attached). The room smelled like dog urine. The table next to the bed still had remnants of a can or glass of something that was not wiped clean. (picture attached) The bathtub was not clean as one could still see residue from prior use. It was extremely slippery with no bath mat to place inside it to prevent falls. Although we are in our mid 70's, anyone could easily slip. A handle bar was on the side of the tub but should be in the middle of the tub to hold onto. Not very Senior friendly as many seniors need to hold on when taking a shower. The bottles of shampoo and body wash were half empty and were not new bottles but obviously left over ones from the prior customer. There were no places to sit either in the front or the back of the motel unless you walk a distance to an area that had a one bench. For many Seniors it is an effort to walk that far due to their underlying medical conditions. Seats closer to the motel would be not only Senior friendly but customer friendly too. Seats in the back of the motel near the parking area would be very helpful and customer friendly too. It would create positive vibes rather than cold, unfriendly, negative vibes. We will never stay at the Marysville La Quinta ever again! We paid $136.56 for the night and believe we are entitled to a refund. I don't know if these problems are due to poor management or due to the owner of the motel who doesn't support the manager. I believe it is looking into so that this motel can correct its problems so that it is more customer friendly.

I recently had a park-n-stay reservation arriving on Thursday evening May 19th, at the La Quinta Inn, 7815 Nicollet Ave, Bloomington, MN 55420. The hotel person was talking with someone sitting away from the check-in desk as I approached. It was clear that I was considered an interruption to this conversation; as I began to give my name etc., I was interrupted with "I need to see your ID and a credit card". I produced the credit card and slid it over the counter to him and got out my driver's license for identification, while finishing telling him my name and verbalizing my reservation number which was not acknowledged. He did nothing with the credit card, and repeated "I need to see your ID" at which point I removed my hat and held up the license next to my face for easy comparison for facial ID verification. I was then told "No, you need to give me your license", at which point I questioned the rationale, as I thought it was for identification to make sure I was the individual who made the reservation, which is an acceptable reason. He said that that was the hotel policy. He then gruffly stated that if I didn't surrender the license, then I would not be able to stay there. I was tired and fatigued from a 3 hour drive from Wisconsin to get there, and said that I only surrender my license to a police officer or a border agent. "Well, then I guess you can leave".

The individual gave his name as Lamall — whether this is his true name is questionable. What is certain is that he does not possess the innate behaviors and skill set needed to be a successful worker in the hospitality industry.

I ended up having to line up a different park-n-stay hotel at a late hour after a long drive.

I reached out to La Quinta 4604 Madison Ave, Sacramento, CA [protected] to reserve a room for my husband and friend on May 23rd. They arrived early morning hours on the 24th and were driving a truck and trailer. They went inside to check in and returned back to vehicle to get their things and there were 3-4 men in the parking lot circling their vehicle and inquiring about what was inside. My husband was uncomfortable about the situation so decided not to stay at that location. I called to see about receiving a refund/partial refund and spoke with Franco and the front desk. After explaing the situation he accused me of being “judgemental” and “stereotyping” the people in his parking lot and that I “should be ashamed of myself”. Mind you all I said was at 1:00 in the morning there were men very interested in our vehicle and trailer and they didn’t feel confident to leave their property unattended. I was incredibly shocked and offended by his response. What horrible customer relations…I’m still interested in receiving a refund for the night not used at the hotel.