La Quinta Inns & Suites
Reviews and Complaints

Arrived at 8:20pm for reservation on 10/20/2018 . After confirming reservation, was advised that there were no rooms available. period. There was no empathy, no further assistance as to finding another room in another location, no explaination as to why we had no room.
We wanted to call customer service for assistance, but LaQuinta customer service was closed on Saturday and Sunday. The reservation line was closed at 6:00 pm. There was no manager on duty, nor would he be there until Monday.
We have stayed at other La Quinta properties and have always had excellent service and stays. I know I am only one customer and I am sure my money doesn't mean much to this property, but this was very very poor business

Aug.31 st. Stayed in columbus ms.
For my sisters memorial service.
Everything was great.room, customer service.on sat.morning .there was very little food.hot food was cold.there was a lot people there.
Oct.18th. We stayed in tuscaloosa al.at the new la qunita inn.for wedding anniversary and birthday.
On Fri.9am..only eggs and sausage.eggs were good..there was a bus of soccer players that stayed there on 18th.
The hotels know when there is a bus staying over night.they should have help there to have a lot of food cooked and ready so everyone can eat..schools stay at hotels that have breakfast. Free.
The lady in tuscaloosa was doing all she could to keep everyone happy.
And they need more than 1 toaster so you don't have to wait..thank you Mary gregg.

After checking out I was charged a damage fee with no provided justification. When I called to dispute the charge I was given two different reasons for why the charge was adminstered. First is was a damage fee—nothing was damaged, second it was a smoking fee—I don't smoke. As I argued the charges the general manager (Erin Madden) argued every play out of the policy playbook for reasons why the charge was applicable. I asked for proof of the charge and was only told I signed my name to be charged a damage fee. This is not the first time I heard of this hotel applying random charges to people's credit cards.

Hello my name is Joshua Gordon and I spoke to an employee on April 28, 2018 about an accident that occurred around 630 ish am while I was walking g down stairs for breakfast the metal plating that is on the ends of each end of the steps caused me to literally slip back ward and when I caught my fall I broke my hand at the moment I did t k ow it was broken I showed a staff member they siad I need to get it checked out and to return and let u guys know the details of the swelling Ness In My hand... I went to Redlands ergent care that day and x-rays showed my hand was broke n two places now if needed I can go back to the hotel off hospitality ln in San Bernardino CA, and get the employee I spoke to...
Thank you for your time
Joshua Gordon
Cell [protected]
Email [protected]@gmail.com

Beware! Horribly rude front desk, laughed at my inability to hear her, waited on people that came after me before asking me what I needed. Our king bed had a full size mattress pad that covered the center of our bed only. Disgusting! Just a sheet over a mattress. GROSS! They have NO mattress pads to fit a king bed. UNACCEPTABLE...we got another small mattress pad and had to remake the bed ourselves. The existing mattress pad was questionable as to being clean as more yellow than the one given us. In the morning the Genersl manager brandi was again extremely rude and condescending saying oh they would never have treated a customer like that. THEY DID. UNABLE tO take responsibility for their rude behavior. Think twice before staying at this substandard hotel. SMALL $14 refund. Laughable! Never will I stay at a la quinta again...

I dont have a lot of mone and my girlfriend maxed her credit card after spending 1377.85 on 16 nights for me. I cant check in because I dont hav 25 dollars on her card for deposit! I slept in my uhaul truck this is absolutely insane! Your front desk was rude and refused to help with a solution or try to wave it seeming the amount spent already. I would appreciate being able to check in or every penny refunded and refunded today not 10 days because I cant sleep in a uhaul for 16 nights!" Contact me please help wavethis fee [protected] Mike Parsons

I was in Amherst ny 2 days. Day 2 i left my room at noon and Asked a room cleaned and fresh towels. I got back at 11 am nothing was done. I went done to ask and waited for someone to come to the desk. No one came back in 20 min. I went to get my own towels in the fitness Rm. Had to clean make my bed and find towels. Rotten oranges for breakfast too

On October 10, 2018 my sister and I checked in to La Quinta Inns & Suites 7333 Garners Ferry Rd, Columbia, SC 29209 Fort Jackson. The room appeared clean even though the tub surround wall needed to be replaced. The following morning while Tropical storm Michael was hitting, we decided to go down for breakfast. I approached the area of the hot food and noticed a ROACH crawling on the wall by the food. To me this is nor acceptable. We went to the desk to complain and three dogs began fighting at the lobby door. The CSR appeared unconcerned about my complaint offered no response. We returned to the room, packed up and took our chances with the storm. Very displeased!

First I get to the hotel early like 11 am from my flight.. told there is not one clean room for early checkin even though it advertised on the website. Fine they hold my bags so i can enjoy the city. I get back to the desk and they also tell me there is a $50 charge being held on my card for the room.. the Lady couldn't tell me what for exactly. Also front desk have no clue what there is to do on the city they work in! How do you not know! I had to sit and google it and 20 attractions came up immediately. How do you provided good customer service if you don't even know what going on! Also front desk conituies to tell me that breakfast is for 1 hour! Umm what? How .. the little card In my room had better Info.

Finally get a room around 3 pm .. even though I don't see anyone staying here or coming and going.

Go to use the shower and there is crumbs on the bath towel! So nasty!

Then I go to bed and pull back the blanket and there is a large stain on the blanket and hairs in the bed! Then pull it back further and more crumbs ! I don't eat in bed this is not from me.

Found this hotel based upon reviews online for last minute. If you can coming in last minute do your self the favor and take the sherton or western for slightly higher pricing.. never again.

I went to see a room at the LaQuinta on Causeway Blvd in Metairie, LA. There was housekeeper hanging over the desk who didn't acknowledge us until we spoke to her.
We asked to speak to a manager and she went behind the desk and came back to tell us that the manager could not show us a room because she was training an employee.
The housekeeper told us that there was no one to show us a room. We then proceeded to walk around and found an open room to look at. So very unprofessional!

I am extremely dissatisfied with my experience with one of your establishmets. My husband Andre Harrison and I recently stayed at the La Quinta Inn, located at 3501 NW LeJuene Rd., Miami, FL 33142. We checked in on Thursday, September 27 and checked out on Sunday, September 30, 2018.

The only reason we stayed is because we booked months in advance and it was too short of a notice to go somewhere else prior to our cruise vacation after traveling all the way to Miami from Arizona. I have video of the bugs that were in the room that I would like to submit to you along with this formal complaint as evidence. I also believe the health department should immediately be made aware of these horrible conditions that people are being placed in AND are being charged money for! Potential and/or even current customers would be interested to know about the bugs so they can at least make an informed decision about patronizing your organization; I may also pay social media a visit to share my horrible experience and video there as well. The very least that should have been done for us is a FULL REFUND, not just spraying the bugs and changing our room only after we INSISTED. As a matter of fact, our room was changed a total of 3 times! Water started leaking into the 2nd room almost ruining our electronic devices and we had to hurriedly transfer rooms after being moved from the bug-infested room. One of your housekeepers whose name tag read Grice also entered our room WITHOUT KNOCKING OR FIRST ANNOUNCING HERSELF! When I got up to confront her, she denied that it was her and pretended that she could not understand English but she knew EXACTLY what I was saying! Our privacy was totally violated! I eventually received a half-baked, generic apology email from someone named Erika Diaz. THIS IS COMPLETELY UNACCEPTABLE LAQUINTA MIAMI AIRPORT EAST! I am still asking that a full refund be issued immediately for the abhorrent conditions to which we were subjected. I respectfully request a reply within two business days upon receipt of this correspondence. I may be reached by email at [protected]@gmail.com.

SIGNED

A TRULY DISGUSTED CUSTOMER

Destiny Love-Harrison
On behalf of myself and my husand Andre Harrison

Reyna, the manager refused to honor my rate given and had proof of my confirmation. They said since privately owned they have the right to not honor my rate given. She also had her assistant call me 2 min prior to checking in and advise me if I wanted to stay there they would need to increase rate by $80.00. DO NOT STAY HERE! Unprofessional! They carry La Quinta name but don't HONOR or respect the brand name!.

Recent hotel experience during our 6 state/high school reunion vacation trip!

During our trip we stayed in three different La Quinta Inns and Suites in 3 different states, along with some other hotel chains as well. One of the reasons we chose that hotel chain was their accepting pet policy and the fact their rooms include a refrigerator and microwave. I premake and package the dog's food, which is heated slightly prior to serving. We have a plug-in adaptable travel refrigerator for our car too.

We had a 3 day reservation in the Reno, NV location, which was made several months prior to our road trip. We arrived late afternoon and checked in. As soon as we opened the hotel room door, a foul disgusting odor hit us in the face. We quickly turned on the air conditioning. I surveyed the rest of the room including the bathroom/dressing area. Made my way back to the front desk and ask for a room change!

Well that wasn't going to happen, the hotel was booked solid...no room at the Inn (per se). Seems Reno was also hosting 50, 000 motorcyclist participating in the 2018 Street Vibrations Fall Rally! Oh dear! And about 200 riders were staying in our hotel. Just swell being vibrated up by the loud, rumbling motors early morning and all throughout the day and night!

We tried calling everywhere to switch hotels, all pet friendly ones were booked. Nothing was available. If we hadn't already bought Harrah's Automobile Museum and 2 Live Show tickets we would have left the city.

So a trip to the grocery store for bleach, Febreze fabric and air sanitation spray was in order. It was so bad I actually checked the mattress for BED BUGS! I have never in my life done that! There weren't any, thank God. The bathroom grout had mold growing, the floor tile grout was black as well, the lamp fixtures and shades had a thick layer of undisturbed dust buildup, the popcorn ceiling had water stains, and all corners were either dusty or plagued with moldy grout. We wore shoes the entire time we were in the room. Our clothes ultimately absorbed the same disgusting room smell because they hung in the clothes closet.

Their 'full breakfast' was a prepackaged, cellophane wrapped egg, sausage and potato burrito to heat in the microwave. Think convenience store type food. Fruit offering was a packaged lunch box style fruit cup medley in heavy sugar syrup. Something quite different from the other two locations fabulous breakfast experiences.

I believe the hotel chain's franchise management and local health inspectors need to converge on this disgusting establish. It needs to be closed until these issues can be remedied.

We arrived Sept 24th 2018 and there was mold in the shower and on the air conditioner! I contacted the front desk and they told me to email the gm. I emailed him and NEVER EVEN GOT A RESPONSE! Ridiculous. Will NEVER stay at a La Quinta in again. We have always stayed at La Quinta over the years but now having a baby I won't take a chance if they can't even clean the showers. Gross.

I will never stay at another one of your hotels was treated like [censored] wouldn't recommend staying at these hotels we wanted to make a complaint also but was told we couldn't because we didn't call right when it happened was told since my dogs were barking in the middle of the day in a pet friendly hotel that I was going to have to pay for everyone's else's stay that complained

Hi,
It's the most unpleasant experience I have at La Quinta in Albuquerque on llill road. I wanted to take hot shower and there is no hot water. I called front desk and they said they can't nothing about it. Room is not also very well maintained. This is not acceptable at The price your are charging me for the rooms.i would not recommend to stay at this place. Even the breakfast they served here was horrible.

Too many pets in the facility Many guests had at least two or more pets. Checked in Tuesday October 2nd checked out October 6th. Throughout my stay had to ask for fresh towels and toilet paper. Yesterday, Friday October 5th was the worse. Left the room around 8:30 am returned about 4 pm. Bed was not made, trash was overflowing, no fresh towels, and needed toilet paper again. I called the Desk Clerk and inspect my room. Problems were corrected but the Collinsville location is lacking housekeeping supervision.

On September 29, 2018 Were arrived at 1:30pm to check in to room and was told due to the sell out of rooms the night before they were behind in cleaning and it would be after 3pm. I told the clerk that we were in town for the LSU and was going to eat and then go the game were not going to drive back for check. He then told me that would be ok they would have a room when we got back. I then call at 5:30 to see if i could check in reservation over phone and was told they do not do that. That he would make a note we were at the game. Arrrived to hotel around 11:45pm to check in. Got our room and walked into destroyed messy room. Went down to get another room the clerk left to check for other rooms and make sure they were cleaned. Finally found one and told us that someone left the heater on and he turned the AC on. Got into the room and it was unbearable. Went down to check out because i did not think $188 a night to sleep at this hotel was appropiate. I was very upset about the room situtation and I never got an apoligze for the inconveniece. So my family and I left the hotel around 1230-1am to find another hotel to sleep at. The rooms needed to be updated. The staff was not prepared for the influx of people coming for this game weekend.

So I needed a place to stay this seemed great at first then I leave for five mins to get my dog some food and I get called saying my dog is disrupting residents. Totally fine it's whatever I decide to go back to grab him and just get refunded because I literally just got there they said they had to charge me cuz he jumped on the bed and I wiped up urine off the floor with a rag. None of my rags were even touched but I blew it off. They eventually talked me into staying so I would get my money's worh so there would be no refund telling me to just not leave my dog unattended. I would just like to point out when I got back to my room the housekeeping made a comment to me about how loud he was being. Anyways it was all good and dandy. I call to ask what time early check out is to make sure someone will be down there for me to even be able to check out. The lady gets on the phone with me and is like what is early check out I'm like I mean if I check out before I'm supposed to... she goes it doesn't matter when you check out ur getting charged. I'm like I know that I was just trying to see if there was a certain time and she's like no it doesn't matter I still have to pay thanks and hung up. Extremely rude and annoyed because I've had a [censored]ty day as it is I already can't go anywhere because now I can't leave my dog unattended in a pet friendly hotel and then every time I ask a question they act like I'm trying to get something for free. This is ridiculous I don't appreciate being treated this way and I see the way they talk to others and maybe it's just cuz I'm young or don't have the nicest clothes Idk but they do not speak or treat me with the same respect and ever since I have gotten here I have felt like a burden. I'm currently still here but I'm pretty sure I'm about to say [censored] the 80 dollars and just go. When my husband took leave last year and got to come see me for Christmas we stayed at another location and it was great, but I will forever have a bad taste in my mouth for the la Quinta inn now. There was a Hispanic lady at the front counter earlier she was great but as for everyone else I'm done. Im Scared to speak to a manger because I don't feel like getting talked down to by these ladies and they also have my card on file lol. So sorry to send this minuscule problem on here but I am just upset.