La Quinta Inns & Suites
reviews and complaints

11/11/22 - 11/13/22.

We simply could not sleep for two nights. People on both sides of our room banging on walls, TV's blaring until 1:30 - 2:00 in the morning. The people above us were jumping up and down on the floor. Small dogs barking incessantly for most of the night. I suppose this is a sign of the times where people do not respect others, but I won't be staying at this hotel again.

I had two rooms at Laquinta San Marcos Outlet Mall Hotel. I was charged for three rooms on my credit card in the amount of $513 overcharged. Have tried

for 3 days to contact the manager by phone & email. No response from them.

Attached are the two confirmations of my rooms I signed into. Never checked into a third room.

The charge was made on 11/14 for three rooms I only had two! Never made 3 reservations! Confirmation code [protected] & [protected]. The front desk called at 11:30 pm to see if I was coming i had checked in that morning said tgey would cancel the rm since I didn't make the reservation! Dates were 11/9 to 11/13 for one room and 11/10 to 11/13 for second room

We stayed in LA Quinta Hotel from 4/24/22 to 4/28/22 for four nights, which we prepaid with Expedia booking app. During our stay the room has never been cleaned and the towels have never been changed and there was no equipment to clean the floor. After four days the room and towels naturally got more dirty the usual.

At check out the clerk told us everything is fine and our deposit of $50 has been refunded.

When we returned back home, I got a warning from my credit card company, that $250 has been charged on my credit card while I was on the airplane.

I have contacted the Hotel and complained about the charge but there was no answer. Only after I disputed the charge with my credit card company, the Hotel has responded. They claim that they charged $250 according the contract, that allows them to charge for smoking in the room and/or for physical damage to the hotel, towels and linen. However, there was no damage at all and the hotel doesn't even claim that there was any damage but only that the room and towels were dirty and they needed more than 2h to clean the room and some towels were bloody and were discarded.

We never discarded any towels and the bloody towels could easily be washed, first by hand to remove the blood and then in the machine.

The charge of $250 has never been accepted by myself and is in contrast to the written agreement, that says: only for proven damage they are allowed to charge the credit card without authorization. But there was not damage, henc the charge is unjustified.

Date:11/11/22

Well I came I. To make a reservation at 1:00am soon as I came in the person at the front desk couldn’t log back in the system I had a long day of work haven’t got any rest yet.. Iam currently still waiting and it’s going on 3:00 am mangers should have something for the next shift to log in the system. The front desk agent had reach out to the managers and got no answer back from him this don’t make any sense. if they forgot there password. I’m highly upset you can check the cameras at the location and see how long I was in the lobby waiting.” Location La quita by Wyndham

Greensboro airport

7905 Triad Center Dr

Greensboro nc 27409

Stayed at la Quinta in Doge City on 10/29/22. I was charged 144 for room and bill came to 167 after all the hidden tax and such. I was not given the military discount. I was also told by by wife that the room was listed for 122 online. When I talked to the front desk I was basically told too bad we don't credit Next time you just need to book on line. I can say that is truly rude and poor customer service. I routinely travel several times for Colorado and Missouri and have been staying at la Quinta in dodge or Wichita. I am sure it matters not to you but I will be looking other accommodation for my travels.

Confirmation Number: 88682EE002018

Account/invoice: [protected]

We stayed at LaQuinta in Kansas City on 10/10/22, because breakfast was included as well as microwaves and refrigerators. Our stay was terrible. No breakfast and no microwave nor refrigerator in one room. No alarm clocks. The TV remote did not work. There were clothes in one room and a sandwich left in the other. We had to hang the curtain to the outside window. The rooms were filthy. The drawers were broken. We complained. They apologized, but they were going through renovations to the building. The 2 employees we talked to had both been there less than 2 weeks. We then tried to book elsewhere in KC, but no rooms were available because the Kansas City Chiefs were playing at home that night

Thank you for an affordable room! That’s great, awesome, fabulous, And so needed in this world of so many luxury hotels which I really don’t need nor can afford.

HOWEVER, upon online booking La Quinta Inn didn’t specify they would hit me at the checkin desk at 11:00 pm with a $50 Debit card deposit (which looks like a charge on your card for a few days until they reimburse you ). Now my account is overdrawn and I will be charged $30 each for the other bills I responsibly paid.

On my vacation I was _so responsible_ that I didn’t make any extra purchases with my debit card. I was really thrifty and just enjoyed moments with family rather than buying a bunch of stuff. To come home and have my account be overdrawn from a charge from La Quinta for $50 I didn’t even want to make or knew I had to make was very disappointing, almost devastating. I try to be so balancing in my budget.

>>>> La Quinta you need to change this practice and tell people ahead of time that they will owe the front desk $50 on top of the room booking. Thank you anyway for the hotel and I do appreciate it.

Check out the pics. No bread for toast, no fruit,no milk for cereal, no boiled eggs. No eggs, no waffle mix, no pepper, no juice, no coffee cups,no coffee this hotel is slipping! I wish thawed get a professional staff. Drop the GM and day shift staff TRAIN them (they need help) I want to scream…I will start screaming! I’ll continue posting and on other sites until things are resolved. Fix it!

Email associated with the reservation : b.[protected]@gmail.com

Reservation number: 86699EE001827

Hello, I have been trying to contact the front desk of this hotel for 2 hours and have called 9 different times with no answer. I called originally this morning and spoke with KP and I had asked for Jay (Who I was told was the manager) but KP would not let me speak with him and later told me that Jay wasn't there at that time. I explained my situation to her in which she told me to contact customer service. I had previously contacted customer service and was told to contact property directly in order to speak with Jay. KP gave me a number to call (For customer service) at [protected] - when I called it only automatedly spoke of flights and booking/cancelling flights. So I then called back the number I called the day before and spoke with Katrina would then told me to call a different number at [protected]. There I was told to contact customer service (Who I had just gotten off the phone with) - So then I called back customer service and spoke with Jessica (Or Jennifer) I cant remember specifically but she was helpful in the fact that she told me I do in fact have to contact the actual property.

So here is my problem,

Yes: This is my fault I did not pay attention to the fact that if I cancelled my reservation, I would not be getting a refund. That is my fault for not paying attention. I do not even want a refund, I just cant take that loss on the room and all I want is the reservation to be reinstated. I keep getting the run around. If I could please please please get someone to help me. I do understand I am at fault but I was hopeful that the company could work with me on getting the reservation back so that I could follow through with my plans. I was also told that this has been okay in the past to be reinstated and that it is not unheard of. Please work with me on this.

I am just extremely disappointed in the customer service I have received and would like a call back.

My phone number [protected] and my email is above. I would greatly appreciate a response.

Thank you,

JoAnna Rodaway

I am not sure if her name is Michelle, who is a manager or trying to be, but she is constantly harassing this guest. I was down there two days in a row, and Michelle is very rude and talks down to this guest.

I did stop the guest in the hallway and asked what was wrong and the guest responded that they were happy someone noticed.

I am not saying my name, even though I leave on Sunday, but as a note to the company;. You really need to train some people better. If Michelle talked to me like that, I guarantee you she would be looking for another job. Or maybe someone should throw a paper at her.

She was okay with me, but with the female guest she was rude and disrespectful.

She also threatened the guest about some issue, but I do hope something changes here. I love coming here but if the staff treats certain people with disrespect, then I need to look into other places. I plan to go downstairs again tomorrow and see what happens. If she does not apologize for her actions, I hope I'm here to see what goes around comes around.

My husband and I checked in to the Mt. Pleasant, TX La Quinta Inn and Suites on 9/25/22 and checked out on 9/26/22.

I realized on 9/27/22, I had left my blow dryer/ brush combination tool and flat iron in the bathroom of room 219. I promptly called the hotel to report the items and the location in the bathroom they had been left. The front desk employee, Angela, told me the items had been taken to "the package place" to be mailed to me. I told her I was returning to retrieve the items. She didn't know the name of "the package place" or the location. I asked to speak to a manager, but she said the manager was out for the day so I asked her to have the manager call me upon return. To date I haven't heard from the manager. I was told her name is Kathy.

Angela retracked her conversation with me regarding the return of the items and said she'd confused me with another customer. She said she had questioned housekeeping, but the items were not found where I'd left them.

I have asked for the manager multiple times and continue to be told she's unavailable.

9/29/2022:Dayshift Front Desk crew is horrible, the lady is rude & not approachable. Only plastic cups for coffee (I couldn’t get any) no styrofoam, breakfast is not continental, no fruit, stale bread, no pancake mix, dry sausage patty’s, no other food offerings, no napkins or milk for cereal, 4 wks & NO working washes/Dryers, the back door does not work. This place has a revolving door! The current manager is a loss, he’s never on top of anything or visible!

I have several complaints and pictures my gm now is cutting my hpours and i know ive worked more then what i got paid , she is also having relations with one of the now emploees and he gets paid for hourshe is not even there plus she is paying him more , and she isn also having relations with one of the men that are hired to be painting the buildig ,,, but i was judt fired cause i told beth i wanted the owners number and i was refused the information

i made as can be and now broke and i put my everything into that hotel shawn chilson [protected]

There was no one attending the front desk and a man walked through the front doors barefoot stating “she will be back in a minute, she went to the bathroom” when my family and I walked into the front entrance of the hotel. Another woman arrived at the front desk area to return a wine bottle opener to the front desk attendant, and asked us if we had been waiting long. We told her it had been a good while and she took her cell phone out and called the employee on her personal phone who was supposed to be at the front desk and told her she had guests ready for check-in. When the person arrived, she was unprofessional and stated the barefoot individual who was there was her husband and he also worked at the hotel as a maintenance person but was off duty and had brought her child to the hotel to visit her. I verbalized safety concerns with the hotel security and she did not address any of my concerns. The hotel was very uncomfortable, unsanitary, and unsafe. When asked to speak to a manager, the employee denied any access or information regarding a manager and stated she would refuse service to me and my family and would call the police if I did not leave. She stated multiple times that she would not call the manager, and could not provide any customer service information including a complaint hotline. Stated repeatedly that she would call the police if I did not leave because she was refusing service to me.

I have observed the dirty, nasty pool and area multiple times throughout my stay. They once had table umbrellas at the pool, they no longer exist. The pool company/guy only comes out to throw chlorine in the water but it's cloudy and i can't see my hands in front of me as I attempted to swim on various days. Complimentary breakfast only compliments the pockets of the GM & owners of the establishment because it's the same trash everyday & every week! OR they don't have fruit because the GM didn't order any and the cook can only put out what is available. OR the juice machine isn't working for two weeks more because they "are waiting on the repair guy" to come out. They can never keep any long-standing staff for some reason. The employment door is forever revolving. I've observed over three different Groundskeepers and numerous Housekeepers come and go. From what I've listened to in the common area is, that they only want to offer Part-time shifts (which equals low to NO pay) and they want the employee to multi-task. The housekeepers will pretend not to see the trashcans a patron may leave outside the door but somehow notice any towels/linen sitting next to it. Housekeeping will also, half clean rooms and not wipe down headboards, doors, or change out shower curtains. Front desk is also trash! Tyree has a severely disgusting attitude, is not willing to assist anyone that asks, and very short with anyone and everyone, unless you're just checking in. Your GM is careless and should not longer be employed for La Quinta since he/she has the final say of operations. he/she does NOT show care for the property, your company, or the customers who choose to check in there! The property is in a prime location, fairly new building and needs to be taken care of before it becomes too expensive to keep up! Train your housekeeping to clean everything in a room, entrance/exit door, headboards, change shower curtains, shampoo carpets (this is a pet friendly hotel). Wash off the lint/air dust from the A.C. unit filters! I've been living here for a little while so I've seen a lot and it disgusts me at times to see how poorly management disregards the care of this property. The night staff is pleasant and accommodating. The cook is very friendly and talkative.

1. Cked in at 7 PM, drove to get Pizza and return to have a romantic evening in our room.

2. Tried to Use our pass card to enter our room and a man was already in the room.

3. No other room available so clerk removed the man and had the bed linen changed.

4. Room needed cleaning: food in sink, hair in tub, pieces of paper on floor.

5. We had to wait an hour to get to our rm, so ate our pizza sitting in the breakfast area. (Very romantic-NOT)

6. GM arrived next morning 9+ BAD ATTITUDE.

7. Had to wait until after 9 a.m. for GM to discuss issues and attempt to get a reduced rate. (Still had 400 miles to drive that day.)

8. He Offered to lower the price of the room $20 from $118.

9. I asked for the Expedia rate of $71 plus tax. CAN'T DO. Was different plan that did not apply and I must book days in advance for that rate ignoring the fact that we couldn't use the room we paid full price for. NO way he gave RACK Rate.

10. I took his picture for my records he said delete or he would call the POLICE.

11. I have pictures of the condition of the place: in public areas, exposed wires, hole in the wall 10"x 10", stained love seat in the lobby, awful dirty lobby window.

12. Flat tire on shuttle and clear it has been this way.

13. Front door stuck open and inner door would not latch.

14. Breakfast bar juice dispenser OUT OF ORDER sign.

15. Breakfast bar drab and unappealing (bare bones)

16. Pool Closed and all manner of junk stacked by pool and window on exit door to pool could hardly been seen through so water stained.

Had we noticed all these things we moved it...

Our relatives from Calif were in the same hotel so we felt we needed to stay and we were told there were no other rooms.

Desk clerk was apologetic and kind. The GM was sarcastic. Said if I didn't want the $20 discount he could just do nothing for me.

i raul sagaribay called la quinta inn 653 n.e. loop 820 richland hill tx 76053 on thursday august 11th to reserve a room for aug 12th just for the night. i am i the u.s. army stationed in fort hood texas. i was planning to come to fort worth to see my wife and enjoy an evening out. my wife decided to take her day off work and surprise me in fort hood instead. i called la quinta in richland hills to cancel my reservation. the front desk never mentioned anything about a 24 hour notice on either 11th or 12th. on monday the 15th i was charged the $145.77 which i called to cancel. i have spoken with la quinta management and she claimed she has spoken with her general manager. which i have never received a call back. manager claims i have been denied my refund. as i stated, i am military, which i do travel. i have always done my best to stay at la quinta inn every where that i go. i love my stays and the hospitality, i have spent alot of my money and the militarys money at all la quintas locations. never had any problems until now. $145 is still alot of money for me for a room that i did not get to stay at. i would like a reply, and my refund please. or i will have to start staying with a different establishment. my name is raul sagaribay [protected]. [protected]@yahoo.com

My wife and I...we are older in age and have mobility issues ...arrived in room to find one bath towel, hand towel and wash cloth. Called front desk and was told to come to desk for more...then we discovered no coffee packets in room...call and was told to come down to front desk for coffee...went to get ice and 4th floor wasn't working...told front desk and she kept saying each floor has ice machine...I went to 3rd floor to get ice