La Quinta Inns & Suites
reviews and complaints

08/23/23 La Quinta 4700 North Freeway Fort Worth Texas - Room 231

This room should have been out of service , serious mold in the shower no possible way to use . Hair on the floor in the bathroom and by the bed.

Advised management about the issue , acted like no big deal we will get to it later.

Also advised at the same time that we were cancelling the 2nd night stay .

Terrible service - truly a case of lipstick on a pig !

I was a guest at LaQuinta, Atlata Airport hotel, on Saturday, July 22 till Sunday July 23, 2023. I got in late Saturday. On Sunday, I had an employee pounding on my door. Startled me out of a sound sleep. I called out, and the employee asked if I had asked for a "Wake up call". "No" I yelled back. When I got home to Oregon, on Monday, July 24 I called the hotel manager, Grace. She explained that it was an error. I was in room 104 and the call should have been for Room 105. She apologize and said she would compensate me for the inconvenience. Well, 3 cents was credited to my credit card from LaQuinta..03? That adds insult to injury. Yes, 3 cents was credited by LaQuinta. I got little sleep, your hotel's policy of pounding on doors is unacceptable as well as your 3 cents.

Daisy Santos

Amount paid 123.73 date 08-02-2023 room 226 bad experance, no bedding for pull out bed, nasty breakfast, told clerk they just well im sorry im sorry you didnt have bedding I said me to, wewe wont be back if they even supply a simple task as bedding, gtd vi4968 con# 89357ee011600 pool wasnt clen. Pillows were hard so was bed, it was just a nightmare it should have been simple, but it wasnt could someone look into this matter, it wasnt worth the stay, nothing good to say...

Good morning,

I was very disappointed in the stay at the Floresville stay July 28-July 30. I feel it's important that it's communicated in hopes there are improvements for our potential future stays and other Guest.

Upon arrival Friday evening, the young lady was very friendly and helpful. We get to our room on the 3rd floor and the key doesn't work (the door had a hole covered with painters tape as it had been drilled out). My husband went back down to the desk and she quickly got us another room on that same floor. She was very apologetic for the inconvenience. I wish we would have gotten her name, she did her very best to take care of us.

We get to our new room and are unable to use the remote to operate the TV. The main unit was drilled to the wall behind the TV stand, we had to stand over it to change stations. It was very inconvenient to have to get up and walk over to that unit to find a TV show. We work long hours when traveling and this hindered our ability to fully relax.

Saturday morning, we realized there was only 1 bath towel in the room. My husband went downstairs to get a towel and the young man working Saturday morning was outside (with ear buds in) on his vape. My husband had to ring the bell several times to get his attention just to receive a towel that should have already been in the room.

That same morning, Saturday, we went down to breakfast before going on our work project. There was no milk for the cereal and the hot water for oatmeal was kept on the lobby coffee bar instead of on the breakfast bar or even in addition to. Food ran out quickly but couldn't get the Kitchen ladies attention due to her wearing ear buds the entire time and not hearing us. There were no coffee cups available so we had to wait until we could get her attention to get a cup.

Saturday evening I stopped by the desk when coming back from work, the area was once again empty with the same young man outside vaping with ear buds in. I simply walked away due to the lack of concern for Guest service.

Upon leaving Sunday morning, I let the lady at the counter know that our stay was less than satisfactory and requested email information. She clearly wasn't interested in my issues and only provided the information to contact someone else. I was never asked if there was something that could be done to help experience or even what the issues were.

The room appeared to be under construction (or needs to be) with several places with scratched paint, burnt out light bulb in bathroom and missing bulb covers, and missing fixtures (picture missing but holder still on the wall).

We travel multiple times a month for business, we use Laquinta when we can and have never experienced such a run down location. The only employee that went above and beyond was the young lady we first encountered Friday night.

My husband and I have 45 plus years of customer service between us and were very disappointed in the lack of concern by majority of the employees and the poor conditions of this location. I hope that someone gets involved with this location and helps improve the overall conditions and staff service.

On Monday, July 31 I emailed the location and Laquinta directly and have not received a response. The confirmation code I received, [protected], stated I would receive follow up within 24-48 hours.

Debbie Holcomb

[protected]

debbie.[protected]@yahoo.com

The manager was rude; the room smelled like smoke and was non-smoking. The outlets halfway worked and the Bathroom was so small it was ridiculous. Bug's coming out the drain of the tub, flies everywhere. Bugs crawl under the rugs, etc... The particular Laquita Inn looks like a run-down motel with a fancy name. They need to take the beautiful pictures down because their all lies.

Please Don't waste your money here, The Doubletree next door is super friendly and worth the money.

The only good thing about the Inn is it's right across the street from a

good shopping center and I'll still be good to doubletree hotel next time I visit Lubbock Texas.

This hotel needs some serious maintenance! It is dirty, it is rundown, it is poorly maintained, and the staff doesn’t care. There’s mold behind the loose trim at the bottom of the bathtub, part of the ceiling are sagging and look like they leak in, look like they’re about to fall down at any moment. Everything is dirty, the carpet is absolutely disgusting. The only thing that seemed clean with the sheets.

Add to that The fact that parking cost nearly as much as the room is absolutely ridiculous.

But nonetheless the room is not worth the price.

Then when we got back home,

we realized we left a bag with some important papers in the room. I tried to call the hotel to ask about it. I let the phone ring for 10 minutes each time for almost 2 hours. No one would answer the phone.

I check in your hotel 7/8/23 for a week.. By 7/10/23 no one can to making trash, give me clean towels I had to put my teach in the hall and ask housekeeping for a teach bag and towels. Then had to go down to the front desk and ask can someone clean my room. Someone came on the 11th but now it's the12th and no one came to my room to do anything. I left my room for 3 hours to give them time it is now 5:30pm and I still have trash, dirty towels and an in made bed. I did not know I have ask a hotel to clean my room.