La Quinta Inns & Suites review: I got about 4 hours of sleep 1 am to 5 am

I will paste email I sent to assistant manager.

Dear Ms Destinie Louis

I spent a night at La Quinta Inns and Suites Atlanta Airport North on June 28. I had a long drive that day before flying to Atlanta and was extremely tired and hoping to get some rest at the hotel because the following day I had to travel for most of the day as well.

I arrived at the hotel in the evening and was assigned room #105. Some people came into their room after 12am and they were talking for a while. They were not super loud but they did wake us up and kept us awake. The talking was noisy enough to keep my dog alert and make him anxious and I had to distract him so he would not bark.

Around 5am I started hearing noises again and could not sleep. Around 5:30am I headed to the front desk to tell them about the noise. On the way to the front desk I realized the noise was coming from the kitchen. The front desk told me that if I had notified them earlier they could have moved me to another room. They told me that they made a note and I need to talk with the assistant manager at 10 am. At 10 am I was told that the assistant manager would not be in until 1pm, but I had to leave at 12pm for my first flight, so I was unable to speak with her. I was told that I could email the assistant manager.

I'm contacting you because I want to see if anything can be done to compensate me for the disturbances and inconveniences that my dog and I experienced at your hotel that night. Do you think sleeping from 1am to 5am is a good value for the money I paid? I don't think it's unreasonable to expect undisturbed sleep between the hours of 10pm and 7am when I pay for a hotel room. I even paid extra for my dog to stay, and it was very anxiety provoking for him. I am sure that this cannot be the first time there were noises from the kitchen at 5am. Why was another room not given to me in the first place? I'm disappointed in the experience I had and the way that it was handled. It felt like I was just being given the runaround until I left and no longer had the ability to speak with someone in person about my experience.

I also had an issue with the amount I was charged for my 11lb dog. I am attaching the last communication from Booking.com where I received a message from LaQuinta that the pet fee is $20. At the front desk I was told the fee is $25. I told them that the fee communicated to me was $20. They claimed that that was third party information and that their rate is $25. Does that mean that Booking.com makes up information for LaQuinta?

Thanks for your help in resolving these issues.

Regards