La Quinta Inns & Suites
Reviews and Complaints

I have been a Rewards member with La Quinta from 2015. I have traveled a lot for work and we prefer to use this brand. Come to find out I have not traveled for 18 months due to a change in my position and when I log into the website to book a room come to find out they took my points and now they are telling me because I have not stayed within 18 months I lose my points. They would be willing to give me back my points at 25, 000 per stay but I need to pay to get my points back. I've contacted customer service and the rewards Department and all they tell me is to read the terms and conditions in the membership because they have the right to take them if my account goes inactive. So instead of trying to keep me as a guest they'd rather lose me and let me stay at another hotel brand. Which the other hotels we stay at Best Western, Marriott, Hampton Inn all will give me my point that I have lost at LaQuinta just to earn me as a Rewards member for them. And they're points never expire. So beware if you don't travel often you'll lose your points with LaQuinta and you might as well stay at another hotel where they really do care about you as a Rewards member.

My name is Jared Dunn. I am from Birmingham, Al and travel 100% of the time for work. When I am out of town I always try to stay at a Laquinta if possible and this applies when I'm in Little Rock Arkansas as well. For the past 4 months I have stayed at a Laquinta in little rock all except for 2 weeks. I generally stay at the one in downtown Little Rock and just spoke to them last week about giving me a decent monthly rate seeing how I will be working here until 2020. The rate was higher than what I have been paying through booking.com But I checked my bank account this morning and notice that since September 3rd, 2018 until today September 17, 2018 I have been charged over $2000. I spoke to the manager on shift today and she kept giving me the run around saying "the $900 charge was for the 3rd-15" if that's the case why did they charge me $400+ on the 3rd and another $150+ on the 15th? Against n she kept giving me the run around talking to me like I am illiterate and I tried repeatedly to explain to her that "I don't care how you look at it from what date to what date it still comes out to over $2000 for 2 weeks. If I don't hear from corporate and nothing is done about this I will never set foot in another Laquinta and I will let it be known how I was treated after being a loyal customer. This along with all the other bad experiences I've had there is completely unacceptable and unprofessional

My family could like to file a formal notice of praise and thank you directly to Mr. Alan L. Tallis, Mr. Jeff Schagren, Mr. John Novak, Mr. Steven Flowers, Mrs. Sandy Heilman, Mrs. Jackie Burke.

Our journey begins with our stay at La Quinta which is located at 4222 West 150th Cleveland Ohio.

We feel that all La Quinta properties/hotels should be measured and graded by this location. The service and staff at this location is excellent in every way. They should be the model by which all other locations are measured and judged by.

My family and my employees use La Quinta Properties across the entire USA for our business and personal travel needs.

On August 08, 2018 the staff of La Quinta in Cleveland mail me back my loved child's toy bear and irreplaceable sleeping blanket. They send them via USPS using the tracking number [protected]. This took time, effort and caring.

We request that you please formally recognize and praise at the corporate level the cleaning lady, the front desk clerk, the manager down to the office staff that all took the time to send my family back their missing belongings. To us this means that La Quinta cares about its customers even when we are not staying at the hotel. That means that we are party of the La Quinta family.

Thank you a thousand times over,

Sam Benson
2205 West Jackson
McAllen Texas 78501
[protected]

Terrible experience! NOT SAFE!
My wife and I didn't feel safe. Due to the fact "staff" let an inebriated lady into our room, and tucked her in. The situation was wrong on so many levels. Staff was very non chalant about the whole mishap. I had to cue them to change the sheets, and to get another room. At first, they did not have other room, until I pressured them.
Also, the situation was not communicated to the GM or any at that time. The GM or La Quinta guest services did a TERRIBLE job in making me happy after what happened.

On September 12, 2018 I checked into the La Quinta in Lake Buena Vista. After checking in and going to the room after a long 12 hour drive we wanted to freshen up. Turned on the water and to my surprise nothing. I called the front desk and they said they are working on it. Why wasn't that not mentioned before when I was standing there. So needless to say we had to leave out without freshening up due to dinner reservations. On September 13, 2018 at approximately 11 PM we returned to the room after a long day at Disney. We were getting ready for bed and I turn to see a huge cockeroach the size of my hand on the wall. I immediately called the front desk and he said he'll get there in two mins. Ten minutes went by and I had to call again to hear the other person tell me he wasn't there when the call came in. So after another ten minutes he decided to show up with a towel to catch it. He then drops the roach and he scurries behind the AC unit. The guy shrugs his shoulders who I believe was a guy name Manny and says oh I lost him. I asked what are we to do he says we can figure it out in the morning he is fully booked. Yet no apology or nothing for the disgusting creature in the room. I said fine I'll leave he states ok great I'll check you out. So about midnight I had to hurry to pack my things and find a new hotel. I meet him at the desk and yet still gives no apology. As we was exiting another patron was complaining of the excessive marijuana smoke and non working tv. I told him he might as well go because the front desk is not going to care. Im more so upset at the lack of compassion they have for guest. I will never spend my money at this business and will inform all friends and family to refrain from it as well. I am truly and utterly disappointed.

We were under a mandatory evacuation from Jacksonville, NC, and we reserved a hotel in Newport, TN, then our reservation ended so we came to Knoxville and got la Quinta, cause there was more room cause it is me, my wife, my neighbor, and his wife. And when we got the hotel they said our 4 pets were allowed, and so we won't go crazy in the hotel we go out and about for a little bit of the day and someone called the front desk to complain about our dogs barking, and the front desk let us know if they get called again we are gonna get kicked out and we will probably have no where to go cause hotels are booked due to the hurricane. And if we leave again and the dogs bark because some one goes by the door and our dogs sense them and bark, are we just gonna get kicked out and left with no where to go cause we cannot return home until Sunday. And when we checked in they said our 4 dogs were allowed, and dogs normal act is to bark when they sense someone by the door, especially if they are guard dogs

My husband and I had reservations for the LaQuinta Inn at 4730 W. Spruce St. Tampa, Fl 33607, Tampa Bay Airport. For September 10-14. The moment we got there things where not right. The front desk person (Kim) was rude didn't acknowledge us at all. Then when we get to our room (#150) drawers hanging open. Not vacuumed, everything was dirty. So we go back to the office they give us another room (#127) toilet overflowing water everywhere called the front desk she said we don't have any to assist you right now. So I went back to the office they gave us yet another room (#131) housekeeping didn't clean our room until the last day we were there even after I complained about it. She didn't do anything. This location is very unprofessional we were on vacation and had already budgeted this in our vacation months ago so it was hard to try and rebook somewhere else. Would really like a response on this.

Made customer

Katina Dickerson

[protected]@yahoo.com
[protected]

I am staying in LaQuinta in Jacksonville, Texas. I normally stay at Holiday Inn as i am a Spire Elite member. My company booked my room this time. I checked in on Wednesday 9/12/18 checking out Monday 9/17/18, room 112. Check-in was not pleasurable, just matter of fact, no smile, not a welcoming attitude. I found my room to be clean and the room fits my needs for a few days. On Thursday 9/13/18, someone was trying to get on my room. This was around 8:30 in the evening. They did not get in my room as I told them to step away from my door. I got dressed and went to the front desk to inquire. The young lady at the desk explained that the computer showed i had checked out of my room. I explained that i was checking out on Monday. This could have been a tragic mistake if my room had been entered! I am traumatized over this situation and i no longer have confidence in the capabilities of the employees of this establishment. I tried to speak with the manager this morning and was told she won't be back until Tuesday. I think this is something you should know. Maybe your employees need better training. This mistake should not happen for any reason. I even had the do not disturb sign on the door handle. Why didn't they try to call the room instead of trying twice to enter my room? I also didn't have any problems with my key card the next day. If my room had showed checked out, my card should not have worked at some point. I haven't had any issues with my key card. Something is wrong. It's Friday and I hope I don't have anymore issues with my stay here. I will also inform my company of the choice they made for me and suggest a different choice of hotel in the future...

The whole experience was horrible. The hotel is nothing like an other la Quinta The lobby smelled of Carpet freshener had not elevator, the carpets in the room were dirty, the toilet had a turd in it, there was a dirty kleenex on the floor. Bathroom hadn't been swept or mopped. Customer service was horrible. No refund cause they offered another room!

I am very disappointed with La Quinta. I have only one channel I like to watch on TV. Every channel worked on the TV guides but Fox News. (Channel Temporarily Unavailabe (65))I feel with all this BS going around today with politics, it seems to have hit here in Las Cruses. Sad. Sad for me, sad for my stay. The problem with this is... I don't think La Quinta cares.

I am a travel agent that checked into your La Quinta Inn property in Indianapolis, IN 5120 Victory Dr. on Friday, Aug. 31, 2018. I had booked 5 rooms for this property. We arrived late in the evening at approximately 10:30 pm.
Upon entering the building, I smelled a distinct odor of natural gas. This property is still under renovation and I was not sure what may at that time be causing the odor. I had elderly people with me, some as old as 91 years of age. I was somewhat alarmed, but due to the late hour, I went ahead and checked everyone in, knowing I would investigate further the situation. I felt it was too late to try to find another hotel and assumed the hotel had this under control at this point.
To begin with, the hotel had our reservations wrong and only had us for 1 room, as I had in fact reserved 5 rooms. They told me they were sold out but the evening manager came when I requested that she help in the situation. They did book us into 5 rooms scattered throughout the hotel. I took a room on first floor near the lobby area. I still smelled the gas odor and called the front desk where the manager assured me they had the situation under control and had called the gas company. I felt very uneasy as I could smell the gas in my room and was too concerned to go to sleep as I am well aware of situations (including in hotels) where there was in fact a gas leak and people had either died from carbon monoxide poisoning or there is a risk of explosion.
I went to the front desk and once again addressed the issue. I was told that protocol was being followed and the gas company was contacted. She also told me that they thought it was from small gas lanterns that had been used for a party earlier in the evening and they were airing the building out by opening doors. I knew this could not be the cause of the odor and told the manager, that was quite young, that this could not be the case and that it was most likely a gas leak. She again, stated, she was following protocol and had called the gas company. I know in situations like this, 911 should be called and the fire dept. needs to check to see if there is a situation that could cause an explosion as they are equipped to check the building for the leaks and alert anyone to danger.
I at this point, felt very concerned that people's lives were in danger and I noted that there were also individuals smoking and there were lighted cigarettes near the area where the gas was very strong. I made the decision to call 911 myself and the fire department told me this was in fact a dangerous situation and we should exit the building until they were there and could access the situation. I called everyone in my party and told them they needed to immediately exit the building.
Upon arrival, the fireman asked me where I smelled the gas and I told him immediately upon entering the lobby. He asked the manager did she not smell that and she just looked shocked.
They did in fact discover a gas leak and the fire dept. shut it off. The gas company never arrived and the fire dept. took care of the situation. Protocol should have been that 911 should have been called by hotel staff and management to insure the safety of all guests. They did not and I as a guest, was the one that placed the call to 911. The management told your customer service dept. they had called 911 but that was not true.
I am amazed at the lack of safety protocol that was done in this situation and also that there was not a maintenance person or supervisor on property trained to handle this type of situations. As a travel agent, I know there are suppose to be trained maintenance personal to handle these problems.
This hotel put many lives in danger this night and La Quinta would have been liable for millions of dollars in a potential loss of life situation if people had carbon monoxide poisoning or an explosion had occurred.
I also was overcharged for rooms I never utilized and had to go through the customer service dept. to at least get the overcharges corrected.
In all my years as a professional travel agent, this is the worst situation I have ever encountered, the lack of professionalism, safety protocol, confusion, etc. We also had no hot water as a result of the necessity of turning off the gas leak.
In dealing with your supervisor in the Customer Service dept., all we were offered was a correction of overcharges and a $109.98 refund for one room.
I will never book another La Quinta property again as a travel agent and due to the poor and insulting response from La Quinta including hotel management, ownership and customer service, plan on writing some very scathing reviews against your brand and in particular the area of guest safety and concerns. I also plan on writing a review and complaint with the BBB Bureau. I am also considering contacting some news media outlets to call attention to the dangerous situation lives were placed in this hotel.
I hope someone in a higher position of authority will address this situation other than the supervisor in customer care.
Sincerely,

Carolyn Lawrence
[protected]
Owner, New Phase Travel

I'm so furious with la quinta inns, , I'm a frequent customer with your benefits even and I'm thru with you! You teach your clerks to give patrons a more expensive room even when the inn is only a quarter full, I suspect they receive commissions on rooms they sell but on line you advertise rooms much cheaper. I stayed at the la quinta inn 6404 E Broadway Tucson Az on 9/1 room 104. Get this, , I checked in at 5am, , was charged FULL price $65.00 to sleep 4 hrs and go. I stated I needed the room till about 4pm to get some sleep as we travel AZ at night. The man said no, , so I only consented to the 4 hrs at the time. I get to room to find 2 FULL size beds, , the other la quinta in Pheonix Az gives you queen or king for that price. So at about 10mins till 11am I go up to talk to day shift manager to get a better deal and that girl tried to get me for even MORE money, , saying a room would cost me $76.00 AGAIN to sleep another 4 hours in the SAME $65.00 ROOM! So I griped her out a little and she dropped price back to $65.00 but STILL, , , I paid $153.68 to use a room 8 hrs! That's a RIP OFF! And you know it! And I WILL make a stink about this and bother your company until I'm acknowledged about this and some sort of compensation is made to me. Period!

Concerned,

As a recent customer who has patronized your suites several times in the past, I am very upset with my recent stay at your Hayward California location.

The staff was nice and courteous, but once i get to my room which was just recently "remodeled" i was very upset to find my stay of what I'll call to be a drug house. I'll attach pictures of the door that you have to force open, rusted broken drain in the sink, holes in the wall, patched holes; rusted iron and open electrical outlets. I'd really like to speak with a corporate official about this recent stay.

Thank you,
Maurice Williams
Ph. [protected]

DIRTY ROOM-On July 31 2018, I returned to my home after a few months being away and found my home damaged by water. My insurance company quickly reached out and offered assistance by contacting an agency that handled the reservations. Upon arrival, the room smelled of urine, dirty table tops and my dog was infested with fleas after one night. Never again.

I'm a employee for Wyndham and I was treated with the worst service ever.. First they didn't want to either honor my employee dicount.. They did give me 12% for inconvenience but.. I asked tk move rooms.. Wasn't enough beds they didn't have enough wanted a roll out bed they didn't give me one.. Wanted a extra set of linen didn't get any.. Thank you for accommodating to my needs as a hotel if not next time don't be so rude. Bathroom had soap residue and ac didn't work.. Can't complain to front desk cause I'm put on hold :)

was staying at la quinta in san angelo tx, my wife was kicked out of our room in a very rude way while i was at work, for non payment when in reality they had charged me 243.00 to much and they credited me back 126.00 but still owe me 117.00 and they thru my wife on the street with all our belonging except the belonging she wasnt able to get out of the room because the maintance man was timing her and was exstreamly rude

We checked out of Greenwood Indiana LaQuinta at 6:15 am on 9-1-18. Upon arriving home & unpacking, we discovered we had left our Kindle & I-pad on the bed in Room 316. Several calls to the hotel front desk clerk and her checking the room & with housekeepers found no results. We believe the items were stolen and have filed a police report. We want to speak with the general manager. We have tried to locate the items with an App, and it appears they have been tampered with already. Need to speak with General Manager as soon as possible.

I stayed at la Quinta in auburn ( 6 th street) August 18 .
2 charges were put through they need a manager to sign the release form which she hasn't done, after many attempts from myself and my credit card company
Megan never returns calls and is never available to speak too, this must end soon!
The front desk staff are unable to help and Danielle has been extremely rude every time I call, this is madness, I just want my money released is that really too much to ask?

My husband stayed at the La Quinta in Dalhart, Texas last night. When we entered the property it did not seem clean or well-maintained. We had made reservations online and paid at that time so we thought "how badcan it be?". It was disgusting! I have attached photos for you to view.
When using the sink, I happened to glance at the sink overflow - it was filled with maggots.
There was no cover of any kind on the tiub drain, no cap on the filthy hold down bracket/screw on the toilet - I could go on and on!
Please contact me to discuss what can be done to settle this matter of concern.
Sincerely,
Donna Cannon
[protected]

we checked into what I thought was a Best Western, as all had on BW attire, signage, bill says BWplus... I find out at check in it is going to be a La Quinta. Renos going on, on 3rd floor. No big deal, but here is my problem. Upon entering the room I find that is looked dirty so if there was a patron there prior to us arriving, then no dusting or vacuuming was done. I noticed a stain on bathroom floor, ( that would have been cleaned by mopping) long black hair all over floor in bathroom, in shower, outside bathroom door, not to mention what was on carpeted floor! TV did no t work, as we had to leave I asked the gentleman there to please check tv. No problem he says, when we got back at 10:30 pm tv still not working, nothing was touched as there was dust on stand and tv was not moved! I tried to call front desk only to find out there was no phone cord to phone from wall. I went to desk told them the problems, they said they were calling maintenance right now and he will be there shortly. I waited until after 11, no one showed up, couldn't call as there wasn't a phone! It was after midnight when the crew working on 3rd floor were dragging stuff across the floor and vacuuming etc! 2 girls were arguing out side my door at 2:30 a.m.! Couldn't call front desk as ther wasn't a phone! At checkout I asked for a rate reduction as $194.50 was too high for what we had experienced! I was told they couldn't adjust price, I need to speak with manager. Guess what ...she wasn't there. They weren't sure when she would be in, we had to leave, so I said you have my number she had better call me. What is her name? Binita they said, whats her last name...they didn't know as that is what she goes by! Really, you work her and you don't know her name? No call yet, that was Aug 19 and today is Aug 30! I called BW head office and Lynn there was very nice and said she was sorry but that was a La Quinta hotel, has been since May! I told her everything says BW, the bill, the hotel, their name badges. I will be calling La Quinta when it is time to resolve this. I am furious as a customer to be treated like this. The longer it takes to resolve this the madder I become!