La Quinta Inns & Suites review: Unsatisfactory and unprofessional services received

Hello,

My name is Yolanda DuPree I am sending this email due to the unsatisfactory and unprofessional services received at 4604 Madison Avenue Sacramento CA hotel from Jay Ceccato and LaToshia Phillips from the very next day after our overnight stay at that hotel. Unfortunately, we did not receive satisfactory service from either individual as we complained the very next morning regarding issues with the room provided with which was room 106 then we were moved to room 110 because we requested a refund in order to go to another satisfactory hotel after searching. However, per your manager Jay Ceccato we were not granted a refund even after calling and speaking with Priceline because Priceline said they would do the refund after only one day but because it was a package deal it would be left to the hotel manager to grant the refund. I was then told after requesting a refund that he would not receive a commission which would be taken away from him if the refund was granted and also heard the manager Jay while on the phone with Priceline saying the refund would be declined.

Upon receiving unsatisfactory service the room we stayed in was not cleaned each day I have pictures of leaving the room and returning back to the room with nothing being done cleaned, towels still on the floor, trash not dumped, item not being reported or returned to the customer of room 106 that were moved to room 110 until complaint was made and then asked to see video cameras because it should show items still in possession of the hotel. While left in the lobby by the manager and guest service manager complaining the 1st call received said no the item (Golden State Warrior Fleece) that was left in room 106 was not found and the 3rd time they called back after complaining and asking to see camera video then they called back saying the item was located under housekeeping items folded ok if it was folded and placed in the sheets that was hidden to be stolen which is what we took it as. Again we requested a refund so we could find another more professional hotel to stay but then again denied. I am requesting again a refund and that commission Jay Ceccato and LaToshia Phillips were to receive be taken away because of their rude behavior. Even before our complaint there were others complaining as well even until the last day. We did not and will not stay at another LaQuinta Hotel because of the type of nonservice offered.

If you wish to contact me I can be reached at 803.207.9667 because I tried calling the number listed online for customer service but by no surprise that does not work.

Shown below is what I submitted on Priceline and will continue until some type of satisfaction has been provided by giving a refund or will seek further assistance legally.

The experience with the package deal (hotel) was unsatisfactory. The room and service were horrible. After being in the hotel for 1 night we called Priceline to see if we could get a refund and move to another hotel but because of the package deal it was declined when I was informed if it was approved the manager would have lost his commission not thinking about the service received of the customer. Then the guest with me left her Golden State Warrior fleece in the room after being changed from 106 to 110 the same room type realized she did not have her fleece with her on Saturday morning moved on Wednesday. Went to the front desk and was informed fleece was not there however after the guest stating there should be cameras in the hotel then the fleece was located and brought to the front desk and given back to the guest. Also, the room was not cleaned as they should have been and the reason, we found that out was because we left our make up on the bed came back in the room and the same sheets were on the bed and the bathtub was not cleaned it still had the dirt ring around it in the room, the beds did not have new sheets until we left the sheets on the floor in the room. There is a whole lot more to say however I am requesting a refund due to the unsatisfactory service received. The agent at the desk we were asking questions about the service and what was to be done and was informed she did not know but would tell us one thing and then something different when questioned again.

Given the refund that we requested because of the issues we saw when we 1st spoke about it and came back other days with issues in the room moved to. I am still requesting a refund because of the unprofessional service continued receiving as customers.

I attempted to upload additional pictures however the site will not upload tried several times in order to show pictures of room not being cleaned