La Quinta Inns & Suites
Reviews and Complaints

Reservation number: 88968EE009141 This hotel should be shut down. We arrived and found the hallway leading to our room with missing ceiling tiles and insulation hanging from the ceiling. The hall was dirty, the walls were marred and needed painting. Our room was missing the manual locking mechanism on the door, the bathroom had black mold on the tub surround and there was only lukewarm water for the shower. The sink had no stopper and was rusted. The heater fan was broken or bent as it scraped something when turning causing excessive noise. This was by far the worst La Quinta Inn that we have stayed in .

John Larson

14406 Silver Lakes Circle

Port Charlotte, Fl

33953

[protected]

I was a few mins late then they gave me their plate of food and that's not okay to do I could get sick from that and i really was not ok with not being able to get a cup of coffee at least. Also staff treated me like I was lying about having a room and just trying to bombard them without reason for their breakfast. That doesn't meet their standards for quality or for accomodations I was especially slow this morning in particular because my leg is bad and it's been super overwhelming getting anywhere. Also there was flies on their coffee tray in my room also the fruit in the selection for hotel was rotten. Also not up mission statements promise to provide excellent service. It seemed to me that the hotel initially stereotyped me thinking I was not a hotel guest but indeed I was there for a business trip for work out of pocket.

My family stayed in room 139 at La Quinta in Lufkin, Texas for two nights. We were told that the rooms had two queen-sized beds, they turned out to be full sized beds. The room had mouse droppings in the bathroom and roaches through the room. I had to shake my shoes out every time I put them on to get the roaches out of them.

We stayed in the handicapped room to accommodate my wife.

The bathroom door was broken and coming apart. We were afraid to take a shower due to the ring around the drain. Even if we wanted to take a bath, there was NO drain plug to let the tub fill with water.

It was hard to get to sleep at night due to the barking dogs and excessive noise outside. Needless to say, I didn't sleep the whole time I was there. This the worse La Quinta I ever stayed at. My son wanted to go to the pool, but the water was green and had algae throughout it. I didn't want him to catch anything from the pool. If there was a way to give a below zero rating, that's what I would give this one. Also, keeping a horribly stinky rolling trash can right outside our room was an added bonus to our experience. It was like walking through a landfill every time we went to our car.

I want a refund for the money I wasted on this room. (That's the LEAST you should do).

Hello,

My name is Harriet Gossett; my husband and I stayed in the LaQuinta Inn and Suites in Conway Arkansas from Thursday, December 28 to Monday, October 2, 2023 (confirmation number: [protected]).

We are not happy with our visit. First, a couple of little things-

1. We went out on Friday and returned at 8:30 to an unmade bed. I went to the front desk to mention it, but nobody was there - there was a small sign that said”press here for service”. I pressed it and waited, pressed it and waited, pressed it and waited, then I called out for someone with no response. I then walked over near the automatic door so it would open thinking that a desk clerk would hear the door open and come out- nothing so I just returned to my room.

2. The next day we noticed the TV wouldn’t work. I asked the desk clerk to help with it. She came down and said we had the wrong remote and had someone bring another remote. That one didn’t work either so I had to ask the desk clerk for help again. She explained that we needed to use one remote to turn the TV on and the other to change channels, etc.

3. I washed my hair and couldn’t find a hair dryer. I looked everywhere twice- in the bathroom, the closet and all the drawers- so I air dryed my hair.

These things didn’t meet the quality I expected at a LaQuinta or Wyndham, but I wouldn’t have bothered to complain in writing about them until our Sunday experience.

My husband and I went out for a day with family and I placed the “do not disturb” sign on the door. We returned around 7:30 and the sign was not on the door. We went in and wow! There were no sheets or pillowcases nor bedspread on the bed. Our belongings had been moved around- my makeup case was moved out of the bathroom and placed on the shelf near the TV, my husband’s medicines were also placed on that shelf along with his beer that had been in the refrigerator. Our suitcases and some clothes were also moved. It was a little creepy- we felt violated. Nobody had the right to touch our property. No one should have even been in the room because of the “do not disturb” sign.

This time there was someone manning the desk and she moved us to another room. She told us to mention our situation to the desk clerk the next day, which I did. The day desk clerk said the manager wasn’t there, but the manager would call me the next day (today). No phone call or apology from the manager.

My husband is disabled and uses a wheelchair. It’s already a little stressful traveling with him and this situation didn’t help at all. I am disappointed, I expected more from LaQuinta and Wyndham.

Again, nobody had the right to touch our personal items! I think you should consider a full refund for our stay. Please email me back and let me know that you received this.

Thank You,

Harriet Gossett

4855 Leitches Wharf Road

Prince Frederick, MD 30678

[protected]

Hi Manager, Our family has been staying at LaQuinta hotels properties for over 30 years. Just recently we stayed at the downtown property in Sarasota on September 24. There were roaches crawling all over the nightstand and the bed. It was reported to the desk clerk who did not have any roach spray. It was room 108 directly across from dining. the shower head was full of mold or crude from hard water residue. We were moved to another room on the second floor. this room didn't appear to have a working smoke alarm. Both mangers were professional but this was a first for us. We have never seen any bugs especially not roaches in a Laquinta room. The manager offered us points to accommodate our inconvenience. thanks. Phyllis

The next day September 25 we stayed at the LaQuinta in Lake Mary/Orlando Area. We have stayed here several times. In the wee hours of the morning when visiting the rest room there were 3 roaches crawling on the walls and floor. No kidding. We have never seen roaches at Laquinta in over 30 years. your maintenance patterns must have changed.

We are planning to stay at LaQuinta in Tallahassee on 11/11/23 for an FSU football game. hopefully there will be no roaches.

I made reservation for my self and my daughters and upon arrival had to change room several times. Smoke fumes horrible could not breath I am on oxygen tank. Final got to the room 2nd floor still smokey but better, elevator need cleaning, only one set of towels, roaches crawling on the floor and in the bsthroom and stains in the tubs, carpets stained filthy in the parking area light not working dark, water flood inmproper draniage, my some one needs to do a professional cleaning and inspection of these hobbile room and playing musical room to find one smoke free.

Hello,

My name is Yolanda DuPree I am sending this email due to the unsatisfactory and unprofessional services received at 4604 Madison Avenue Sacramento CA hotel from Jay Ceccato and LaToshia Phillips from the very next day after our overnight stay at that hotel. Unfortunately, we did not receive satisfactory service from either individual as we complained the very next morning regarding issues with the room provided with which was room 106 then we were moved to room 110 because we requested a refund in order to go to another satisfactory hotel after searching. However, per your manager Jay Ceccato we were not granted a refund even after calling and speaking with Priceline because Priceline said they would do the refund after only one day but because it was a package deal it would be left to the hotel manager to grant the refund. I was then told after requesting a refund that he would not receive a commission which would be taken away from him if the refund was granted and also heard the manager Jay while on the phone with Priceline saying the refund would be declined.

Upon receiving unsatisfactory service the room we stayed in was not cleaned each day I have pictures of leaving the room and returning back to the room with nothing being done cleaned, towels still on the floor, trash not dumped, item not being reported or returned to the customer of room 106 that were moved to room 110 until complaint was made and then asked to see video cameras because it should show items still in possession of the hotel. While left in the lobby by the manager and guest service manager complaining the 1st call received said no the item (Golden State Warrior Fleece) that was left in room 106 was not found and the 3rd time they called back after complaining and asking to see camera video then they called back saying the item was located under housekeeping items folded ok if it was folded and placed in the sheets that was hidden to be stolen which is what we took it as. Again we requested a refund so we could find another more professional hotel to stay but then again denied. I am requesting again a refund and that commission Jay Ceccato and LaToshia Phillips were to receive be taken away because of their rude behavior. Even before our complaint there were others complaining as well even until the last day. We did not and will not stay at another LaQuinta Hotel because of the type of nonservice offered.

If you wish to contact me I can be reached at 803.207.9667 because I tried calling the number listed online for customer service but by no surprise that does not work.

Shown below is what I submitted on Priceline and will continue until some type of satisfaction has been provided by giving a refund or will seek further assistance legally.

The experience with the package deal (hotel) was unsatisfactory. The room and service were horrible. After being in the hotel for 1 night we called Priceline to see if we could get a refund and move to another hotel but because of the package deal it was declined when I was informed if it was approved the manager would have lost his commission not thinking about the service received of the customer. Then the guest with me left her Golden State Warrior fleece in the room after being changed from 106 to 110 the same room type realized she did not have her fleece with her on Saturday morning moved on Wednesday. Went to the front desk and was informed fleece was not there however after the guest stating there should be cameras in the hotel then the fleece was located and brought to the front desk and given back to the guest. Also, the room was not cleaned as they should have been and the reason, we found that out was because we left our make up on the bed came back in the room and the same sheets were on the bed and the bathtub was not cleaned it still had the dirt ring around it in the room, the beds did not have new sheets until we left the sheets on the floor in the room. There is a whole lot more to say however I am requesting a refund due to the unsatisfactory service received. The agent at the desk we were asking questions about the service and what was to be done and was informed she did not know but would tell us one thing and then something different when questioned again.

Given the refund that we requested because of the issues we saw when we 1st spoke about it and came back other days with issues in the room moved to. I am still requesting a refund because of the unprofessional service continued receiving as customers.

I attempted to upload additional pictures however the site will not upload tried several times in order to show pictures of room not being cleaned

My daughter and I traveled to South Carolina to visit my sister for the last time. We spent a day and night in Charleston to see the sights. I thought I'd booked a room at the Riverview La Quinta Inn, and would see the harbor and boats and water and city. No. We were sent to a room in the OLD part of the hotel, and it was HORRIBLE. There was an elevator that never came. There was a banister next to a set of stairs that was completely detached from its foundation. It was DANGEROUS. The room itself was very small, had no refrigerator, no microwave, the television remote and television was basically broken. The room was so small that we had to walk sideways to get to the bathroom. The BEDS were terrible. The bed I slept in was so broken-down that I hit the board under the mattress. The other was slightly better, but not much. There was NO HOUSE PHONE. We asked to be switched to a better room, and were told that even though I'd booked several weeks ago, there were no rooms in the NICE hotel available. Of course, the most "wonderful" thing was the view. While I'd expected water and boats and the city for my $204.60, what we GOT was a lovely view of the DUMPSTERS. There was no view. None. And we had BUGS on the bureau. PLUS, we had to PAY for overnight parking...as a guest of the hotel. I am OUTRAGED!

I am so dreadfully disappointed that this supposedly great time in Charleston was basically destroyed by this horrible experience.

I am writing you to inform you of an incident at Laquinta. I informed your front desk staff the moment t after it occurred and asked for the general manager but the manager is off til Tuesday so I was told to email you. I honestly felt like someone should've been contacting me vs me havi g to chase down mgmt. My sister and I arrived from Chicago and checked into the Laquinta 6260 Peachtree.

I initially had to switch rooms because the air-conditioning was making a loud noise on floor 3. I was switched to 712. Once up there I asked for an extra blanket. The housekeeper Juan didn't understand me so he pulled out his phone. He used a translating app and left to get the blanket. I thanked him he picked up my hand and kissed it I pulled my hand back and he left. I rushed downstairs but forgot my bag and had to return. When I returned he was across the hall I was on the right side heading to the room he had his phone out signaling me that he was trying to show me something he wrote. I looked and it said he wanted to come to my room and show me how he could stroke me. I didn't understand at 1st because he misspelled it but he typed it again. I looked at him and SAID NO! at this point I grabbed my bag sort of in shock not knowing how to respond as he has keys to my room. I left trying to not seem pissed even though I was.. Immediately went downstairs to report this. Never in my life has this sort of sexual harassment happened. Never have I double locked the doors, looked out the peephole before leaving my hotel room trying not to run into him. It is disgusting and I want corporate to call me immediately.

08/23/23 La Quinta 4700 North Freeway Fort Worth Texas - Room 231

This room should have been out of service , serious mold in the shower no possible way to use . Hair on the floor in the bathroom and by the bed.

Advised management about the issue , acted like no big deal we will get to it later.

Also advised at the same time that we were cancelling the 2nd night stay .

Terrible service - truly a case of lipstick on a pig !

I will paste email I sent to assistant manager.

Dear Ms Destinie Louis

I spent a night at La Quinta Inns and Suites Atlanta Airport North on June 28. I had a long drive that day before flying to Atlanta and was extremely tired and hoping to get some rest at the hotel because the following day I had to travel for most of the day as well.

I arrived at the hotel in the evening and was assigned room #105. Some people came into their room after 12am and they were talking for a while. They were not super loud but they did wake us up and kept us awake. The talking was noisy enough to keep my dog alert and make him anxious and I had to distract him so he would not bark.

Around 5am I started hearing noises again and could not sleep. Around 5:30am I headed to the front desk to tell them about the noise. On the way to the front desk I realized the noise was coming from the kitchen. The front desk told me that if I had notified them earlier they could have moved me to another room. They told me that they made a note and I need to talk with the assistant manager at 10 am. At 10 am I was told that the assistant manager would not be in until 1pm, but I had to leave at 12pm for my first flight, so I was unable to speak with her. I was told that I could email the assistant manager.

I'm contacting you because I want to see if anything can be done to compensate me for the disturbances and inconveniences that my dog and I experienced at your hotel that night. Do you think sleeping from 1am to 5am is a good value for the money I paid? I don't think it's unreasonable to expect undisturbed sleep between the hours of 10pm and 7am when I pay for a hotel room. I even paid extra for my dog to stay, and it was very anxiety provoking for him. I am sure that this cannot be the first time there were noises from the kitchen at 5am. Why was another room not given to me in the first place? I'm disappointed in the experience I had and the way that it was handled. It felt like I was just being given the runaround until I left and no longer had the ability to speak with someone in person about my experience.

I also had an issue with the amount I was charged for my 11lb dog. I am attaching the last communication from Booking.com where I received a message from LaQuinta that the pet fee is $20. At the front desk I was told the fee is $25. I told them that the fee communicated to me was $20. They claimed that that was third party information and that their rate is $25. Does that mean that Booking.com makes up information for LaQuinta?

Thanks for your help in resolving these issues.

Regards

I was a guest at LaQuinta, Atlata Airport hotel, on Saturday, July 22 till Sunday July 23, 2023. I got in late Saturday. On Sunday, I had an employee pounding on my door. Startled me out of a sound sleep. I called out, and the employee asked if I had asked for a "Wake up call". "No" I yelled back. When I got home to Oregon, on Monday, July 24 I called the hotel manager, Grace. She explained that it was an error. I was in room 104 and the call should have been for Room 105. She apologize and said she would compensate me for the inconvenience. Well, 3 cents was credited to my credit card from LaQuinta..03? That adds insult to injury. Yes, 3 cents was credited by LaQuinta. I got little sleep, your hotel's policy of pounding on doors is unacceptable as well as your 3 cents.

Daisy Santos

Amount paid 123.73 date 08-02-2023 room 226 bad experance, no bedding for pull out bed, nasty breakfast, told clerk they just well im sorry im sorry you didnt have bedding I said me to, wewe wont be back if they even supply a simple task as bedding, gtd vi4968 con# 89357ee011600 pool wasnt clen. Pillows were hard so was bed, it was just a nightmare it should have been simple, but it wasnt could someone look into this matter, it wasnt worth the stay, nothing good to say...