Choice Hotels
Reviews and Complaints

As someone who values both affordability and quality in accommodation, my recent stay at Everyday Inn left me with mixed feelings. The rates were indeed budget-friendly, but the overall experience fell short of expectations. The cleanliness of the rooms was inconsistent, with some areas showing signs of neglect. While the staff was friendly, there were issues with room maintenance and amenities. It seems that improvements are needed to enhance the overall guest experience. If you prioritize cost-effectiveness over meticulous standards, Everyday Inn might suit your needs.

This guy is an amazing person! My family and I had a bad experience just down the road at a Days Inn, Jasper, Indiana. He was everything they were not. So caring, compassionate and helpful!

The desk staff was friendly and remembered our names the Housekeeping staff was outstanding. The breakfast staff kept everything at the ready. This hotel works to a higher standard and it shows.

I recently signed up as a Choice Hotels Member for free and reserved 2 nights at 2 different Choice Hotels for a family vacation this summer. I just logged in to plan a trip to Panama City in a few days and realiaed I already earned enough points for 1 free night stay. I can't believe I already have a free night. That's incredible. I have never earned points so fast with any other site. They are awesome.

Another pleasant stay for us at this wonderful location! Staff very friendly & helpful upon checking in last eve. 07/08/15. And delicious fresh made cookies awaiting arrivals. Wow!
You'll find a nice, clean room to retire and upon waking in the morning an awesome breakfast! The kitchen cook, Rose does a super job of having things filled and in a presentable way that makes you want to challenge your tastebuds. Aroma of bacon greets you in the morning.
Traveling this way, make this a sure overnite stop. Lancaster County North Comfort Inn At Denver Pa is the one you want. Enjoy.

When buying points you will not get your points right away,you will find that out as soon as you buy the points, examples: let's say you only have only 2 thousand points and you need a hotel today,the hotels is 12,000 points you buy the 10,000points needed,that now gives you the12,000 points, well surprisingly its not going to show up at all, that's not good for the customer because the customer has to wait a day or 2 for the points to show up, that means after buying the points you will not be able to make a reservation that day, so now you have to pay for a hotel since you don't have enough points

So... I do a ton of traveling across the USA, and obviously, I have stayed in several hotels. One of my favorite places to stay is Comfort Suites. This hotel is one of many hotels under "choice hotels" brand. The 1st time that I ever checked in, at the front desk of this hotel, I was made aware, by the front desk clerk about choice hotels rewards program. This program allows you to sign up for a FREE online account, make hotel reservations online, and earn points on your hotel stay. I signed up online, and immediately racked up 76,000 points in less than 1 year. Choice reward points can be redeemed on getting gift cards, transfered to airline flights, hotel/resort stays and more. To make a long story short, I decided to redeem my points for a New Year's vacation that I took in New Orleans. I booked my room online, about 3 months in advance of my vacation. I paid for my 4 day/3night stay WITH POINTS! Anyone can tell you how expensive hotels can be in New Orleans, especially in the French Quarter. I am so pleased with choosing to stay with Choice Hotels...

Well after giving the Rodeway inn Fife, WA a 1 star! I figure I would try them again since I am a OTR Trucker! I pulled into the Hardin, MT Rodeway Inn motel Thursday and spent 4 days here I was greeted very friendly and politely by the manager SAJ I had my pet with me and he put me in a very comfortable room carpeted as the last one was tiled! This bed was very comfortable then the BED ROCK MOTEL in Fife, WA that I stayed at! It had a clock and even a coffee machine in it as the BED ROCK didn't! It was cool if I wanted to have coffee for myself! The towels were as white as the sheets as the BED ROCK MOTEL in Fife, WA had stains on there towels and holes in there blankets ewww! But the staff here in Hardin, MT was eager to change them everyday if need be! One particular thing I liked was that it had a separate room for it's continental breakfast and it was very clean as SAJ was always busy cleaning up after us messy eaters lol! I will gladly stay here again and if I could give them a 10 star I would! This property inside and out sparkled and it is because of hard working non lazy people such as SAJ and the staff that make it a welcoming stay! Thank you SAJ and staff for making my stay very comfortable!

Me and my hubby stayed at Comfort Suites Fernandina Beach At Amelia Island from Friday 1/10/20 through Sunday 1/12/20. My hubby booked the hotel and we didn't know that it wasn't a pet friendly place.

When I checked in, I told the clerk that my hubby had booked the hotel and that he couldn't remember if he had said that I had an emotional support animal. She looked in the computer and said that he hadn't. She then asked me for any paperwork for my dog, which I gave her. I still didn't know that it wasn't a pet friendly place until she asked me to sign the hotel paperwork. I then asked her about the no pet policy that is in the paperwork. I asked her if that applied to my support dog and she said no.

If we had known that we were going to get charged $250 for my dog we would have just found a different hotel. Yes, it was our mistake for not making sure that it was a pet friendly place. However, I specifically asked the clerk at check-in about the pet policy and I was told that we would not be charged. We were in and out of the hotel several times on Saturday and no one said anything to us. On Sunday, my hubby was stopped by a clerk about the dog when he was taking her out to go to the bathroom. The general manager (Juan Robles) came out and said that they were not a pet friendly place. My hubby tried to explain the situation to him, but he wasn't interested in anything that my hubby had to say.

Upon checking out (about 1/2 hour later) my hubby apologized to the clerk and she was supposed to contact the general manager (who was gone at that point) and call us that afternoon, which never happened. I emailed the general manager with no response. After a week, I emailed Choice Hotels and I was told, "I must still defer to the hotel's response as the final resolution to your issue". I emailed them back and asked them how that makes sense considering that the hotel has not responded...? They did not respond to my email, which was a week ago.

The simple fact is; upon checking in, an EMPLOYEE of the hotel said that we would NOT be charged, then we were charged $250. It is as simple as that. Those are the FACTS... I do not know what there is to dispute. I hope that the $250 that was unrightfully charged to us is worth the loss of our business (we stay at Choice Hotels several times a year) and all of the negative reviews that I am going to leave on every possible website that I can. Not to mention the complaint that I have filed with the BBB.

Before management responds to this with some generic response about how sorry they are and how they hope we will stay with Choice Hotels again, know that obviously the general manager was not interested in my concerns or keeping my business before this negative review since no one called us or responded to my emails.

On the 26th of July, 2022, me and my family checked into the Comfort Inn in Valentine NE, specifically room 227. The lady at the front desk was friendly at first, asking what brought us to town for the week. I told her we were there to visit my husband's family who lived in St. Francis. However, her attitude changed when she heard that and said "Oh". I got the impression that she wasn't pleased with Native Americans staying there. This alone was enough for me to decide that I would never stay there again.

But that wasn't the only reason. I was up all night itching and had huge welts on my arms and fingers in the morning. My husband had one small bump on his arm, but our grandsons who were in the other two beds had no problems. I called down to the desk and asked if they could please change our sheets, thinking possibly there was a spider or even a trapped mosquito. The second night the same thing happened, and the third night it happened again, but this time the welts were even bigger, more red, and more swollen. At this point, my husband said that regardless of what was biting me, we could not continue to stay in that room.

While I was changing clothes, my husband checked the bed again and this time he saw two bugs. We went to the front desk and showed a very nice lady all the welts and the video. There was a lady from housekeeping sitting behind her who also saw this. She was very nice and apologetic and moved us to room 118, which was smaller and had one less bed. However, all hotels in the town were full, so we didn't have any other options as we would be in town for three more nights.

The lady explained that she talked with the manager and the manager would be calling me about the charges for the room we had been in that had bugs as well as the new smaller room. We checked out on August 1, 2022, and the receipt still showed all charges which totaled nearly $1000 dollars. I went to the front desk and was told by a different, very nice young lady that she would take my information and the manager would contact me. When we returned to our room, my grandson who was in a different bed was woken up by one biting and crawling on him.

I checked several times after returning home and I actually did not have any charges on my credit card, so I decided to leave it alone and not post a bad review or say anything else. However, today is August 14, 2022, and the charges are now on my account. I have again tried to speak with the manager and had no luck, so I am posting my review and will see what I can do to get my credit card to dispute the charges. I have a video but cannot upload it.

Overall, my experience with Choice Hotels was not a good one. The bugs in the room were a major issue, and the staff's attitude towards Native Americans was unacceptable. I would not recommend staying at this hotel.

I gotta tell ya, my experience at Choice Hotels was not great. My daughter and I stayed there for one night on March 16th-17th, 2023. I made the reservation online for a non-smoking room with one queen bed. When we got there around 8:30 pm, there was nobody at the front desk. I had to call a number on a piece of paper that was left there, and a woman named Jennifer came out from somewhere down the hallway. She was nice enough, but the hotel was clearly under renovation. She gave us a room with two full-sized beds, which was a smoking room. I had specifically requested a non-smoking room, but whatever.

We went out to get some food and when we came back, my daughter found broken glass under the bed. And then, to make matters worse, she found a bug on her. We didn't know what kind of bug it was at the time, but we later found out it was a bed bug. We found three more in the room the next morning. And to top it all off, there was a huge puddle of water on the floor in front of the refrigerator.

I went down to the front desk to complain, but nobody was there. I waited for half an hour and still nobody showed up. We packed up and left, and I was charged way more than I was supposed to be. I was supposed to pay $51 for the room and $5 for my cat, but I was charged $111. That's just ridiculous.

I'm really disappointed with the service at Choice Hotels. The hotel was in shambles, there were bed bugs, and nobody was there to help us when we needed it. I'm going to leave negative reviews everywhere I can, and I might even contact the health department. This is not acceptable.

I've been using Priceline for years to book hotel rooms when I'm out of town or in town. I've had some bad experiences in the past, but I've always been able to overlook them. However, my experience last night was the worst I've ever had, and I won't be using Priceline again in the future. Instead, I'll be exploring other options.

I ended up in a Choice hotel that was absolutely terrible. The carpets were dirty and worn down to the cement in some spots. The lobby smelled like bleach and old gym lockers, and there was only one couch that looked like it came from a thrift store. The sign in the lobby said that there was no continental breakfast, but they did offer coffee. I wouldn't have eaten anything there anyway because the place looked like a condemned building that someone was squatting inside of.

The hotel room was just as bad as the lobby. The floor was dirty, and there were burn holes in the blankets. There was even a foot mark on the white sheet. The mattress looked refurbished and worn. It was the perfect scene for a Halloween haunt story about a group of people that had been killed and the hotel was abandoned leaving the spirits behind. I was told that there were no cancellations, so I had to stay there.

I called Priceline to see if I could pay for an upgrade, but I was denied. I explained that the hotel had the feel of a place I'd be raped, robbed, and set on fire, and that my son was with me, and I was concerned about his safety after the sun set. I was offered a coupon for my next hotel visit, but I wasn't going to go anywhere with the way Priceline was treating me. I asked to speak to a supervisor, who told me the same thing. I asked to speak to his supervisor, and he said he was a supervisor. I finally spoke to someone named Patrick, who said he would call the hotel. The hotel agreed not to bill Priceline, and I was told my money would be refunded. I'm still waiting to see if that happens.

I was so concerned and practically in tears, but no one at Priceline apologized or even seemed to care about the fact they were sending people to this terrible hotel. If the hotel had insisted on billing Priceline, I would have been out $104 and left without anyplace to rest after the hurricane we just experienced.

I hope that Priceline takes some accountability for the actions of their hotel choices as well as their staff who failed to hear my concern. I'll be posting this review in as many places as I can think of because it's important that people know about my experience. I've lost trust in Priceline, and my new tactic will be to get to my destination, check it out, and then find out if I can get a discount through the world wide web.

As far as Choice hotels go, we are definitely divorced from one another. I don't know how Choice fell so far off the line and would even allow anyone to have their logo in a hotel as uninhabitable as theirs seem to be growing into.

I gotta say, I'm pretty disappointed with Choice Hotels. As a Diamond member, I expected better treatment and service. But instead, I've been met with a whole lot of problems and no solutions.

Last year, I moved to Panama City, Florida to find work after two family members passed away. But when I got there, I found that housing was in short supply and the hotels that were available were charging outrageous prices. President Trump warned about price gouging and promised worker compensation, but I never saw any of that.

So I turned to Choice Hotels for help, but what I found was a group of hotel owners who were more interested in making a quick buck than helping people in need. And when I tried to complain to Choice's customer service team, I was met with outsourced representatives who barely spoke English and couldn't help me at all.

Here are just a few of the problems I've had with Choice Hotels:

1) One hotel owner told me to "get the F--- out of my Hotel" when I asked for a weekly rate. That's just plain discrimination.

2) Another hotel called me at midnight and accused me of not paying, even though I had paid in cash and received no receipt.

3) I expressed concerns about my safety and my vehicle's safety to the management, but my car was still damaged.

4) The cleanliness of these hotels is just appalling. I have video and photo evidence of roaches in the ice and other health and safety violations.

5) Choice Hotels' upper management has refused to acknowledge my concerns as a Diamond member.

6) I've never been treated like a higher level member or received any of the extras I've earned through the Choice Privileges Program.

7) None of the hotels in the Choice program meet their so-called standards.

8) I've been charged an unjust "Resort Fee" that keeps changing.

I have proof of all of these problems, and I plan to present them at the GBTA Convention 2020. It's time to stop the monopolization of hotels and resorts and demand better service and quality. Choice Hotels needs to step up and take responsibility for their failures.

I recently stayed at the Quality Inn located at 9373 Cortez Blvd in Weeki Wachee, FL and unfortunately, my experience was not a pleasant one. The first issue I encountered was the lack of an elevator to the second floor, which made it difficult to carry my luggage up the stairs. Additionally, the bathroom sink and counter were located outside of the bathroom, which was inconvenient. When I opened the bathroom door, it barely cleared the toilet, forcing me to either stand in the tub or squeeze between the tub and toilet to close the door. There was also no space to get undressed or dressed.

On the first morning of my stay, I went to eat breakfast and found that the front desk lady was talking to the hostess. I was disappointed to find that the sausage was cold and the hostess never checked the breakfast area during the 20 minutes that I was there. As a result, some guests left and the trash bins were overflowing.

To make matters worse, the hotel's computer was not working properly. When I asked the lady at the front desk to print my baseball tickets for that day, she laughed and said good luck, claiming that it was my fault that the computer was not working. I eventually had to print my receipt at home and was able to get the tickets at the ballpark, but I missed the first inning of the game.

When I returned to my room that night, I discovered that the bathroom sink was full of ants - not just a few, but hundreds. They had crawled all over my toothbrushes, toiletries, and even my makeup and traveling case. Although we washed as many ants down the sink as we could, we still had ants the next morning. While my husband was shaving, a cockroach ran behind the sink, and while he was showering, another cockroach ran up the wall of the shower.

We immediately went down to the front desk to report the ant and cockroach problem and requested to speak to the manager. However, we were told that the manager was not available until Monday morning and were not offered another room or an apology. When my husband insisted on speaking to the manager immediately, the front desk lady threatened to call the police.

We called Quality Inn Customer Service to file a complaint and were promised that upper management would be contacted and we would receive a call back. Unfortunately, this did not happen, and we had to call again the next morning to check on our complaint. Once again, we were promised a call back that never came.

The housekeeping at this hotel was also terrible. They never emptied the food items in the refrigerator from the previous guest, and there was at least 1/2" of dust on top of the coffee maker. Additionally, there was something on the sheets that I don't even want to think about, and the water in the ice bucket was not emptied or replaced. The maid only made the beds, emptied the trash, and replaced the towels if we were lucky. We were there for seven nights, and the maid told me that they only change the sheets when the guest checks out and not during their stay.

This hotel allowed pets, and on the second day of our stay, someone spilled dry dog food all over the steps to the second floor, and no one ever cleaned it up. The steps and walkways in front of the rooms were filthy, and there was a blue recycle bin under the stairway that was never emptied and smelled really bad.

To make matters worse, the manager, who we later found out was also the owner, never called us back as promised. It was clear that he did not care about his guests. We also discovered that the lady at the front desk who talked to my husband about the ants and talked to me about the computer was the manager/owner's girlfriend.

Overall, my experience at this hotel was a nightmare. I do not understand how this hotel could have the star rating that it does. Although the rate is reasonable, I would advise anyone to stay away and spend a little more money to get a better quality hotel.

I travel a lot for my business and have been a loyal customer of Choice Hotels for a few years now. I always stay at their Comfort Suites properties and have never had any major issues until now. I recently checked into the Comfort Suites in Benbrook, TX for the second time and asked for the same rate that I had been given before. The lady who was checking me in was nice and professional, but a younger lady walked up behind her and interjected herself into our conversation. She was very curt and somewhat belligerent, informing me that she could not authorize a discount even though I was only asking for the same rate that I was given just a few weeks ago. She told me that if I wanted to stay there, the rate was not negotiable and that if I wanted a different rate, I would have to speak to the property manager the next day. She was rude and beginning to be obnoxious, and I had to ask for her name and her manager's name.

I tried to speak to the lady that was trying to check me in, but each time this other employee continued to interject herself into the conversation. I told her that she had a lot to learn about customer service and that I was calling their corporate office and filing a complaint against her because of her attitude. She processed my credit card for the standard rate for two days because I was checking out on Friday. Whenever I got to my room, I checked my credit card account to verify the amount authorized, which was accurate to what I was quoted. About 20 minutes after arriving in my room, I received a phone call on the hotel phone from the front desk asking if everything was okay with my room and to let them know if I needed anything. About one hour later, I received a call from the property manager, even though I was told that she could not be contacted until the next business day.

The property manager asked me to tell her what had transpired during my check-in, and I explained the entire situation. She apologized for the employee's behavior and I told her that she may consider some additional training for this young lady in customer service and how to better handle a dispute involving a customer. She then informed me that I needed to go back down to the front desk and pay for my two-day stay! I informed her that I had already paid for the two days and that I had verified this through my credit card online account. She told me that she was going to check on this to verify that and that she would call me back within the hour. She called me back about two hours later and informed me that my credit card had been declined and that I needed to take care of this because she could not allow me to stay without paying for the two days. This is fraudulent! I have proof that they had been authorized by my bank for this amount for the two days upon check-in. The manager even asked me to use another credit or debit card to take care of these charges!

I packed up all of my belongings even though I was dressed for bed. It was a little after 9:00 CDT. I went down to the desk and questioned this same employee that I had a dispute with about why they were claiming that my card was declined when she had processed my card for the two days upon check-in and the authorization had been given. I even showed her on my phone where this amount had been authorized by my credit card company to Comfort Suites, and it even had the time stamp on it, and that it was not declined. All she would say was "your card was declined." She stated this about three times and I informed her that her company had better reverse the charges back to my credit card that had been authorized to them. She would not engage in an intelligent conversation concerning this matter. She only repeated what she had already said, which was "your card was declined." This is a lie. It was not declined, and they were given an authorization for the two days' room charge, and I have proof of that!

I had to find another motel at 9:30 at night without a reservation. To say that I am livid is an understatement! I plan on calling my credit union as soon as they open in the morning to hopefully stop this transaction from being paid. In addition, Comfort Suites has tied up $189.10 of my credit card line of credit. This may seem like a small amount to some, but it's not to me. The amount is not as important as the principle of this situation! This is ridiculous! I will not be staying at any Choice Hotels properties in the future.

I recently went to Rapid City, South Dakota to attend a fall festival in October. The location was wonderful and it was still comfortably warm in the Black hills area. I had Selected the Rodeway inn because it had the most favorable rates. I planned to stay eight days and made my reservations by debit/credit card accordingly by phone. I was given a reservation number for confirmation. Several months before the event was to take place I gave them a call to be certain everything was in order and it was.

However, upon arrival, no one could find my reservation. I checked my cell phone while standing in line at the front desk for any messages from Rodeway. Sure enough, there was one the VERY day of my arrival indicating that my reservation couldn't be confirmed because my card had been declined and to give them a call. What? Why would it have taken until arrival time to discover this? There wasn't anything wrong with my card, I had just used it several times the week before to buy some items and I didn't have any past due balances or shortage of funds. Why wait until check-in time to alert me to a potential problem?

I was concerned because during my stay there was to be some 30,000 Indians in town for a tribal POW -WOW and the recent problem with my card made me think that I wouldn't be able to secure a room. I told the manager that I had just used the card the week before and then paid cash for my stay. He didn't respond but just gave me the first batch of forms to sign and initial. The manager must have either been a lawyer or was following corporate policy because I had to initial and sign more forms than usual as well as pay an addition $150.00 damage deposit because my card had been declined. And providing me copies of the forms I signed were declined because their copy machine wasn't working at the time. As it turned out this was just the beginning of my problems for the week.

The second floor room was nice and accessibility was good. After the first full day my room trash can was starting to fill as I had a refrigerator and microwave for snacks etc but by the next day it had been emptied. However after two successive days of it not being serviced, I had to place it outside the room with a note in the trash (easily visible on top) in the hallway to see if it would be emptied. During one of those two days the maid had knocked and tried to enter my room but the safety lock prevented her. I opened the door and answered her question that the trash can sitting in the hallway was from my room.

Next I discovered a problem with the room refrigerator leaking water from the freezer section. A number of my snacks were sopping wet so I emptied the unit and rearranged items to diminish the problem, finally settling down to relax by watching a little TV.

Somewhere after an hour or so, as I was watching the screen, it suddenly went completely blank returning for a few more minutes before repeating the cycle. After about 10 minutes of this nonsense I went downstairs to talk to the manager. Someone else was at the front desk. I told him the problem with the TV and he agreed to come and look at it. When I left the room to go downstairs the TV was completely dark although still on but miraculously was playing perfectly by the time we got back to the room. The desk man asked if I had had the window open which I did not, so much for a temperature problem. The desk man checked the TV power and internet connections and I realized then that he didn't have a clue as to the problem.

I asked for a replacement TV or another room so I could finish watching TV and he agreed to assign me room #111right next door to 212. But when I went back upstairs and tried to get into #111 the electronic key didn't work. And now original electronic door key didn't work either so I had to go back down and get the desk man to reconfigure it. This happened to me twice during the week of my stay. These keys are supposed to be valid for the length of a person's stay but obviously weren't.

It was then that I decided to look into the TV problem in #212 myself which I quickly traced to a digital converter box connection to the internet. Resetting the box and even rebooting the device indicated that it had developed some internal flaw. Since I would be very busy the following day and wouldn't have time to watch TV, I turned it off and read a book instead.

With now only a day to go before checkout, I decided to just make the best of it and watch what I could on the TV. Checkout day came and I was told that the hotel couldn't reach me so they had to deduct another day's charge from my security deposit for Oct 18th. Couldn't reach me? What nonsense is this? I am about 35 feet from the front desk on the ONLY upper floor, ever heard of taping a note to the door or stopping by the room? This isn't done simply so enough time passes so one can't dispute the charge.

Checkout time at the Rodeway is obviously before 7:00 am (See the time listed on the weekly itemized list of the stay) because from the evening of Oct 9th until the morning of October 18th is EIGHT days so I should have had until 10:00 or 11:00am on the 18th to check out BEFORE incurring a ninth day charge. Amazingly as I was checking out their copying machine suddenly was working so I received a copy of my damage deposit receipt. I let them know about the faulty TV converter box and expressed my general dissatisfaction with their room service since I had to go down and tell them specifically that the room had no Kleenex or replacement hand soap. I was accustomed to trash being emptied and soap provided automatically during hotel stays. I was told since the Covid epidemic that this had been discontinued.

The hotel does not qualify as a 'choice' hotel in my estimation and is staffed by questionable people who take advantage of travelers at will. They are inhospitable, deceptive, incompetent and sullen. The hotel manager is simply an $#*! and I will be providing a copy of my Sitejabber complaint to their corporate office. I definitely would not recommend the Rodeway to anyone given the 97 complaints shown on their site: https://corporateofficeheadquarters.com/rodeway-inn-corporate-office/

When I first saw the Choice Rewards program promotion, I thought it was a great deal and signed up right away. I received my Barclays credit card in the mail and spent a few thousand dollars to earn my reward points. However, my experience with Choice Hotels quickly turned into a nightmare.

I booked a room in Denver near the airport, but the prices were quite high and my reward points were quickly disappearing on my four-night booking. The Choice Rewards program promised 10 free nights for joining their program, but I only received four nights with the points I earned. Despite this, I was willing to overlook it if the room was a good experience. Unfortunately, that was not the case.

When I arrived at Quality Inn and Suites at 3300 North Ouray Street in Aurora, Colorado, I noticed a group of young men exchanging money and drugs, drinking alcohol, and being loud in the parking lot near the lobby entrance. This was just the beginning of my experience. When I entered the lobby, there was no one at the front desk, so I had to wait for someone to arrive. The woman who eventually helped me was dressed in sweats and a t-shirt. She found my reservation and gave me a key to a room on the fourth floor. The elevator was filthy, with fresh spit all over the walls and a terrible smell. When I got to my room, it was musty, old, and uncomfortable. The bed looked clean, but there were stains on the carpet and several cockroaches.

The next morning, my key was no longer working, so I went to the front desk to get it updated. There was a new crew there, and they looked disheveled and unhappy to be there. The kitchen area was dirty and unkempt, so I decided not to partake in the free breakfast. I noticed the front office attendant talking to a few guys who looked just as disheveled as the clerks. They were negotiating a cash deal for a room with the clerk. When she noticed me eavesdropping, she moved them to a place where I couldn't hear or see them. I realized something fishy was going on.

Over the next few days, I witnessed several drug deals, people coming and going from rooms for things other than resting, and a woman completely drugged out of her mind in the lobby. The hotel was littered with garbage cans and loose trash, and many doors were left open with no lights on in the room. I reported this to the front desk, but they didn't seem to care. This experience was highly unusual, and I've never seen anything like it from a major hotel chain.

I called the Choice Rewards program and requested to be moved to another hotel, but they told me to check out with no guarantee that I would get my points back or that they would cover my new hotel. When I tried to talk to them about the situation, they hung up on me and left me hanging. This is not cool or professional.

I called Barclays Bank to see if they had similar stories to mine and if they wanted to do something about the situation. I hope they have another points program in their credit card program and switch me over to another credit card. I want nothing to do with the Choice Rewards program. It is unacceptable. Please heed my warning: this program will not take any responsibility for anything when you talk to them about what's happening to you or what you're experiencing with their hotel recommendation and bookings. Buyer beware!

I gotta say, I had a pretty bad experience with Choice Hotels. I made a reservation on their website for the Sleep Inn & Suites Monticello in Charlottesville, Virginia, but the website messed up and put the wrong date. I tried to change it, but the website wouldn't let me. When I called Sleep Inn and Choice Hotels customer service, they were no help at all. They just kept telling me that their policy didn't allow for changes or refunds after a certain time. It was so frustrating! I mean, I get that policies are important, but come on, can't they make an exception for a simple mistake?

I even spoke to a supervisor at the customer relations department, but she hung up on me before I could even ask her name. It was so rude! And when I tried to explain that the Sleep Inn was listed on their website and was a franchise of Choice Hotels, they just kept saying that they couldn't do anything because Sleep Inn was separate. But if that's the case, then why is it listed on their website? It just doesn't make sense.

I've worked with customers my whole life, and I know that treating them well is so important. But Choice Hotels just didn't seem to care about me or my problem. It's not even about the money anymore, it's about the principle. I won't be staying at any Choice Hotels in the future, and I hope they can learn to treat their customers better.

When I first read the promotion for Choice Rewards program I thought it looked like a fantastic deal and signed up. I got my Barclays credit card in the mail spent a few thousand dollars and got my *** reward points. Then the nightmare began.

I booked a room in Denver not too far from the airport. The prices for rooms were quite High and my *** points we're going to quickly disappear on my four night booking. Choice Rewards program offered *** points forup to 10 free nights by joining their program. Well as you can see, I have gone through my points for four nights instead of getting 10 nights as promised with the points I got only four nights with the points. That being said, if the room turns out to be a good experience that's still a pretty good deal. But that's not what happened.

I checked in to Quality Inn and Suites at 3300 North Ouray Street, in Aurora Colorado late on a Thursday night. October 14 2021. The first thing I noticed in the parking lot near to the lobby entrance, was a group of young men exchanging money and drugs and drinking alcohol and being rather loud. So I knew I was in for an experience from the moment I arrived. When I went into the lobby, there was nobody at the front desk. I yelled for help no response. I sat on the couch near the front desk and waited until somebody arrived. A woman walked in dressed in sweats and a t-shirt and asked me if I needed any help. She went behind the desk, found my reservation and gave me a key to a room on the fourth floor. As I was working my way to my room, I entered an elevator, it was filthy dirty, fresh spit all over the walls, and very very smelly. When I got to my room, the room was not in bad condition but it was musty old and not comfortable feeling. But, will do in a pinch. The bed looked clean and the linen in the bathrooms are clean so I just sucked it up and decided this is what I'm getting. C'est la ve

The next morning, I went down to the room to get my key updated because it was no longer working. There was a new crew there a couple of women looking very disheveled and not happy to be there. They accommodated my request and re-keyed my key card so it work again. I roamed around the kitchen area and found it too dirty and unkept to partake in the free breakfast. I noticed the front office attendant talking to a few guys, who looked as the disheveled as the front office Clerks, old sweatpants, tank top t-shirts funky rap hats and a huge pile of luggage, they were negotiating a cash deal for a room with the clerk. She noticed I was eavesdropping and move them off to a place where I could not hear or see them to the right of the front desk. I realized something really fishy was going on here. So I decided to start watching carefully what was happening from that point on.

I went back to my room and started to examine the condition a bit more carefully. I found several cockroaches lots of stains in the carpet and cleaning had not been done property. I took some notes.

The next day my keys were not working again. So I went to the front desk to get them re-keyed once again. And once again a new crew was there who looked like they were having a party instead of working a hotel desk. If I had to guess, with my experience in life, I would venture to say they were on crystal meth. I started to tell the attendant my key was not working and she made a motion for me to zip it with her finger to her mouth. She handed me a piece of paper and whispered write your room number down so nobody will know what room you're in. I did as she instructed, and she rekeyed my keys. She winked at me, and said "yeah we do it that way so nobody knows what room you're in get it?" I found this Behavior, very odd, and frankly scary. But went upon my business. I still have one more night to stay here. It should be interesting.

Since I've been here for 3 nights now, I have seen several drug deals transpire I've seen people coming and going from rooms and using them for things other than resting or normal Hotel activity. I have seen a woman sprawled out on the lounge couch in lobby completely drugged out of her mind ranting incoherently, This woman was clearly friends, with the staff at the front desk. I'd seen them interacting over the last couple of days with each other laughing carrying on etc. This hotel is quite large, has long hallways, several floors, I have witnessed, many doors left open propped with the lock mechanism or chairs in the middle of the night with no lights on in the room. I found that very disturbing. Reported to the front desk they didn't seem to care. Also, the hallways are littered with lots of garbage cans and loose trash. Some really nasty stuff as well. I must say, the experience has been highly unusual and I've never seen anything quite like this from a major Hotel chain. So in some ways, it's been an unforgettable experience that I will chalk up to a life story. I never have seen anything like this. Nevertheless, a nightmare for someone trying to get some rest, who is visiting a loved one in a hospital in Denver. I will gladly talk to any representative from choice hotel rewards program or Barclays Bank about the situation anytime. Unfortunately when I try to talk to them they hung up on me and left me hanging. Not cool and not professional.

And yes oh, now the good part. I did call hotels choice Rewards program and requested they move me to another hotel the first day I was here. The person on the phone told me to check out but there was no guarantee I would ever get my points back or they were going to cover my new hotel that I was going to move to. Another words too bad so sad for you mister. I am going to call Barclays bank and see if they have gotten similar stories to mine and see if they want to do something about this situation. I hope they have another points program in their credit card program and they just switch me over to a another credit card. I really want nothing to do with this Choice Rewards program. It is unacceptable. Please heed my warning, this program will not take any responsibility for anything when you talk to them about what's happening to you or what you're experiencing with their hotel recommendation and bookings. Buyer beware! Watch Vid Please... https://youtu.be/E6Hz-bg60Oo

Stephen P. Joyce
President and Chief Executive Officer
Choice Hotels International
1 Choice Hotels Circle
Suite 400
Rockville, Maryland, ***

Dear Mr. Joyce,

I need to bring a matter to your attention which reflects poorly on your business, its policy, and the people that represent both you and your professional appearance to the public.

On Sunday April 3,2016 at approximately 5:15 p.m., I made a reservation on the choicehotels.com website at the Sleep Inn & Suites Monticello in Charlottesville, Virginia, so my daughter and I could attend the April 8 UVA Days on the Lawn Event. On your website it lists Sleep Inn as a member of your company and on the Suites Monticello website it has this logo

This leads me to believe that your company is affiliated and represents Sleep Inn. If this is not the case, then there is a serious problem which you need to be aware of because no one at Sleep Inn or your Customer Service Department or your Customer Relations Department could in any way help me resolve the issue I was faced with yesterday evening.

After I made my reservation for April 8, the website indicated the date as April 3. My credit card had already been charged, and I did not understand how this could have happened since I indicated April 8 as the day I needed to stay overnight in Charlottesville. While website glitches do occur, I was simply under the assumption that I could cancel or change the reservation to the correct date that I originally had entered.

Your website would not allow me to change or correct the error created by your website. Apparently, the reservation had to be cancelled by 4:00 p.m. that very same day. Now, I want to point out to you how illogical that statement is which was communicated to me by your staff at the Sleep Inn and at your Customer Service and Customer Relations Departments.

At exactly 5:29 p.m. according to my cellphone, I contacted Sleep Inn to rectify the situation which again I assumed was a simple matter of changing a date. This is where I was first told information that reflects poorly on your corporation. I could not cancel or change my reservation because the time to cancel had expired. This, of course, makes absolutely no sense. I hope you can understand my confusion as well as my frustration. How in the world could I cancel a reservation by 4 when I made it after 5 p.m.?

Unfortunately, I did not get the name of the person I spoke to at Sleep Inn nor did I get the names of the individuals at your Customer Service and Customer Relations Departments (although I did speak to a supervisor at the Customer Relations Department who hung up on me before I could ask her name).

I was told repeatedly that this is the policy of Sleep Inn and Choice Hotels. Sleep Inn told me they couldnt help me because it was their policy not to refund a reservation after the cancellation expiration period. I tried to explain the situation, but no one at Sleep Inn was willing to work with me. All they wanted to do was charge me over $200.00 for my April 8 stay instead of the $104.92 that was indicated on your website when I initially created my arrival and departure dates.

At exactly 5:30 I called your corporate Customer Service Department. I spent an hour of my time on the phone with your company, and nothing was done to help me. Nothing. I emphasize this point because in this day and age of uncertain economic outlook one would hope that a business as well-known as yours and built upon its customers patronage someone could simply refund the money to my credit card. But not a single person was willing or capable of that simple gesture. For $105 dollars, your company was willing to lose a customer.

As I explained the situation to the first woman I spoke to on the phone representing your company, I was made to understand that this Sleep Inn was a franchise and privately owned. I was told numerous times that that hotel could make its own policies about their cancellation and what they did. Now, at no time did I curse or use any foul language. I did try to make everyone I talked to see the logic in their thought processes, and I did try to make each individual understand that I, as the customer, am not being given any service. Your website states that At Choice Hotels, we know how important your trips are to you. Because theyre important to us, too. That is certainly not true for me.

As I continued to speak to the first woman, I explained that the website incorrectly created a reservation for April 3. I created my reservation for April 8 three times while talking to her, and each time the reservation defaulted to April 3. I repeatedly said that this is your websites fault. I asked for a refund to my credit card. I asked for a new reservation for the correct date. I was put on hold while she called the Sleep Inn. When she returned, I was informed that the Sleep Inn could not do anything. Their policy, their individuality as a franchise, their unwillingness to compromise stymied me. They did want to charge me, as I said, double the price for a single room that was listed as $94.00 on your website.

I reasoned several times with this first woman as to why Sleep Inn is a member or franchise of Choice Hotels if they can simply make any rules they like. Doesnt your company somehow represent all those hotels 9, I believe on your website? Are you not responsible for anything? I was told over and over again that I could not be helped. The only thing that could be done was to send my problem to a department where it would be researched.

So, at this point, after over 40 minutes of being on the phone, I asked to speak to a supervisor. I kept wondering, Cant anyone just think of the customer? Can anyone think beyond policy? The computer was blamed several times. The rules were blamed several times. No one had the authority to refund a customers money or change a reservation whose price was listed on your website.

When I was finally transferred to Customer Relations, I spoke to a woman who could not understand that crediting me the $104.00 was all I wanted. She reiterated the same line as before: Sleep Inn is separate from Choice Hotels, I can reserve a room for double the price, this is the policy. I again said: the Sleep Inn is listed on your website and is a franchise of Choice Hotels. That they can make up their own policies regarding reservation cancellations and not adhere to anything which Choice Hotels represents does not make sense. If it is a franchise, then it is under the auspices of Choice Hotels a parent company. Listed on the web under the banner of a major corporate entity. Again, I could not be helped.

I can assure you Mr. Joyce that I will not be inclined to stay at any Choice Hotels in the future. When being told that nothing can be done because of the policy or the system wont let me, it rings not only of disingenuousness but a lack of what customers need: satisfactory resolution of their problem. I did not ask for much. I wasnt rude. But someone at your company hung up on me. Someone at your company couldnt refund my credit card. Someone at your company was unwilling to see my perspective. In fact, the last woman I spoke to kept insisting that she could make a reservation through her system and could find nothing wrong.
I have worked with customers my entire life; at Sears, as a bank teller, and currently as a teacher for the past 25 years. Shuffling the problem off to a department to look into the situation is not very customer service oriented. Admitting that the policy of your business does not allow for corrections is not very customer service oriented. And, not having the ability to override what a computer tells you is certainly poor customer service.

Thank you very much for your time and patience. At this point, I have made a reservation with another hotel for April 8. It is no longer about the money. It is more important that you and your company understand that treating people as customers is not simply what is done for just one individual; that single interaction can affect many potential future customers. If individuals who represent your company cannot act fairly and think for themselves, then a lot of work lies ahead.

We reserved a room at Econo Lodge 5655 Cypress Gardena Blvd, Witer Haven Fla 33884 one room for two nights. WE were driving away from Idalia on Aug. 28th 2023 and realized we were too close to the hurricane. We called them to tell of our concern so they cancelled the room.

The confirmation number was H7290380, the cancellation was # [protected].

In checking our bank statement we were charged for the room.

WE called the motel and said they cancelled but you didnt.

The cost was 288.18

So tell us how we get the refund.

Econo Lodge cancelled the room and did not charge us, but they said you hotelbeds got the money so how do we proceed from here.

Again this is Gerald Howlett

1000 Kings Hwy unit 253

Port Charlotte, Fl 33980 C 309/648/3434 [protected]@gmail.com

thank you

On 7/3/23, I stayed at the Clarion in Hotel in Concord, Ca. We had Gatorade and pizza. We used two towels to clean up a spill. When we checked out, I placed the towels in piles and the garbage close to the bins provided. I received a receipt for the 1 night stay charge. Yet 10 mins after checking out, I received a charge of $415 to my account. When I called, I was told that it was a biohazard charge to replace the entire linen sets of both beds and all of the towels in the room. There was no biohazard in the room whatsoever, and these charges are completely erroneous. We were hung up on when we called to discuss these charges and while we have received an itemized list of the fees we have received no pictures as proof of the so called biohazard.

Confirmation [protected] stay June 24/25 at quality inn 19622 elpers Rd Evansville Indiana. When making reservation requested adjoining rooms when we checked in one room was on 3rd floor and one on first floor. They finally found 2on the 3rd floor but reserved 2 queen bed room ended up with king and queen rooms. Upon entering rooms both smelled awful. No screen on the window also in the one room no smoke alarm. Thankfully no fire! The bathroom door wouldn't shut all the way. While sleeping got some bites on leg hopefully it wasn't bed bugs. Breakfast was a joke-juice machine broke. No creamer they said they would have to order some. Wouldn't call it a free hot breakfast as only thing hot was pancakes!

My husband and I recently had a terrible experience with Choice Hotels. We booked a stay at the Quality Inn in Gainsville, Texas for a golf tournament from 3/28 to 3/30. Unfortunately, our stay was marred by an unexpected charge of $265 on our credit card after we left. When we called to inquire about the charge, we were told it was a "smoking charge" - something that was completely untrue.

Neither my husband nor I smoke, and we did not have any visitors who smoked during our stay. We were shocked and appalled that the hotel staff would accuse us of smoking in the room and charge us for it. We immediately requested to speak with the manager to dispute the charge and have it removed, but he never called us back as promised.

When we spoke to TJ at the front desk, she also claimed that someone had smoked in the room. This was simply not true, and we believe that the hotel staff is committing fraud to cheat guests out of additional money. It seems that they overcharge guests in the hopes that they won't notice the charge on their credit card statement, and if they do, they make up a charge that is difficult to dispute.

We are extremely frustrated by this situation, and we have no choice but to dispute the charge on our credit card. We do not smoke and have never smoked, and we feel that the hotel staff is lying to cover up their mistake. When we spoke to the manager, Dennis Patel, he refused to listen to us and did not care that we had never smoked in the room. He even went so far as to lie and claim that he saw our son smoking, which is completely untrue.

We offered to provide proof from our physician that both my husband and son have never smoked, but the manager was not interested in hearing it. We also requested that he send us proof of smoking and the cleaning bill, but he claimed that he did not have the room professionally cleaned. He first said that the room had to be closed for 4 days because of the smell, and then he changed his story to 5 days. This is all very confusing and frustrating, especially since my husband checked out and was charged without notification on the same day, 4 days ago.

We have contacted the customer service at Choice Hotels, but we have not received a satisfactory response. We hope that other guests will be aware of this situation and avoid staying at this hotel. It is very frustrating that hotel staff can lie and overcharge you for something that is so difficult to prove never happened. We hope that Choice Hotels will take our complaint seriously and take action to prevent this from happening to other guests in the future.

Hey, it's me again, Joanna Snowton. I reached out to Choice Hotels' guest relations team on November 2nd to file a complaint about the terrible conditions at the Econo Lodge Airport I35 (tx236) in Farmers Branch, TX. I used to work for Choice Hotels, so I know they should be following up with guests who have been physically injured and had to endure rats running across their child's bed. To make matters worse, the owner of the hotel called the police to have me and my kids kicked out of our "replacement room" with no refund after I complained about these issues and refused to hand over my incomplete medical documents to her insurance agent.

When I called on November 2nd, I was told that upper management would get back to me within 72 hours, but I haven't heard a peep. I want all of the money I paid to this hotel credited back to my debit card, and I want Choice Hotels to investigate the conditions of this hotel and the way the franchisee owner is running it. The way this woman treats paying guests and instructs her staff to treat them is not only a bad reflection on her, but also on Choice Hotels when nobody takes the initiative to take these complaints seriously and investigate the root of the problem.

I'm extremely disappointed in the lack of response I've received from upper management. Word of mouth is the best form of advertising, but it can also be the worst thing for a business. I hope Choice Hotels takes this seriously and does something about it.

I recently had an experience with Choice Hotels that left me feeling very disappointed. I needed to cancel a reservation on behalf of my boss due to an emergency, but when I called the hotel, I was met with a very unprofessional and disrespectful attitude. The website stated that there was a 7-day cancellation policy after booking, but there was no information about the policy prior to booking. I never received an email after booking the reservation, so I called the hotel to cancel.

The young lady I spoke with put me on hold and when the phone was answered again, I was greeted by a man who identified himself as Paul or Peter from the corporate office. He informed me that there was a 30-day cancellation policy and that he could not do anything to cancel or modify the reservation. Throughout the conversation, he was very condescending and did not listen to my request for an exception due to the emergency. At one point, he even mocked me on the phone when I stuttered due to his disrespectful tone. I became very angry and told him off, to which he hung up on me.

I was shocked that someone who identified themselves as a corporate employee would behave in such a way. It left a bad taste in my mouth and I will not be booking with any of their hotels ever again. The fact that the company allows their employees to talk to customers like this, especially at a higher level, is unacceptable. I spoke with a customer relations person who apologized for my experience and filed a complaint with the hotel, but I am not confident that anything will be done.

I hope that the university that recommends this hotel will reconsider their affiliation with them after hearing about my experience. Overall, I would not recommend Choice Hotels to anyone based on my experience.

This review is about my recent experience with Choice Hotels. I have stayed at many of their hotels throughout my travels and most of them have been great. However, I had to write about my experience at the Quality Inn in Amarillo, Tx on 1610 Coulter St. in March of 2021.

I made my reservation through Priceline and received my itinerary and statement showing the charge rate and check-in/check-out dates. When I arrived at the hotel, I mentioned to the front desk person that my reservation was through Priceline and he confirmed that he could see it. That night, Amarillo experienced a major snowstorm that closed the interstate, so I was forced to stay an additional night. I informed the front desk that I would pay for the extra night separately.

The next morning at check-out, I made sure to let the staff know that the first night had already been paid for. They assured me that there was no problem. However, a month later, I noticed that the Quality Inn had charged me for two nights instead of one. I called the hotel and was told that the manager would call me back as soon as possible. Unfortunately, I never received that call and this went on for two additional months.

When I finally spoke to a manager, she saw the extra charge on the system and assured me that the mistake would be corrected and I would receive a refund. However, one week later, I checked my card account and noticed that she had actually charged me again! This was for the second night, which was when I was 1500 miles away from Amarillo! I contacted my charge card company and they tried to resolve the issue, but there was no response from the hotel owners/staff. Eventually, the card company listed the hotel as a 'FRAUD' account.

I have stayed at various hotels/motels for 50 years and have never had this happen before. If there are simple charge mistakes, the hotel would usually resolve them in an expedient way. However, this was not the case with the Quality Inn in Amarillo. I would advise others to stay at their own risk.

Note: Many people may ask, "Okay, but how was the stay?" The answer is that it was awful. There was no hot water and no towels.

Choice Hotels Corporate Report: (2nd Time Posting)

I gotta be honest with ya, folks. I am not a happy camper with Choice Hotels and their Visa signature card serviced by Barclay Bank. I made a reservation with Comfort Inn through Choice Hotels and filled out their Visa signature card, but now I'm thinking of cancelling my reservation and going to another motel like Marriott or Holiday Inn.

I'm sorry I even requested a Choice Hotel Visa signature Card. We've been with Choice Hotels since 2014, but we've been getting the same type of treatment on other reservation calls and now with their Visa signature card. We have a high FICO score, but my membership and Visa credit card have been denied! Can you believe that? My debt-to-assets ratio score is 4% debt and 96% assets, but they still denied me.

This is not how you treat your customers, Choice Hotels. You should stop advertising your Visa card because it's nothing but a big joke.

I'm telling you, the best type of advertising is word of mouth. One person says something bad about a firm to another person, and they remember that and pass it on to someone else, and soon your firm starts getting less stars or points until you have no more.

In my opinion, Hotel Choice reservations are nothing but a big joke. They should stop advertising their Visa card, and I feel like they should either merge or sell to someone else or close their business doors.

It's been a nightmare dealing with Choice Hotels, and we're so unhappy that we made a reservation with them and filled out their Visa signature card. We even cancelled our reservations and booked with other motels in three other cities.

If you're looking to book a motel stay, I suggest you go to another reservation center. It's just not worth your time, money, and effort to stay with Choice Hotels.

Thanks for taking the time to read my report. I'm a Vietnam Veteran, and I don't deserve to be treated like this.

I been a Choice Hotel member for a long time now. Me and my family go to Bush Gardens Williamsburg a lot and we always stay at the Comfort Inn on bypass rd. But this time we were taking another couple with us and we needed two rooms. So I decided to call the number on my membership card to book the rooms and get the price with the AARP discount. After talking to the customer representative she quoted me a price of $65.00 a night for Thisday, Friday and Saturday nights. I was like, "Wow, that's a great deal!" But then I started to think, "Wait a minute, that seems too good to be true." So I asked her again and again, "Are you sure that's the right price?" But she kept saying, "Yes, that's the price." So I had my wife call directly to the hotel to ask them about the rate and I was right! We would have been charged about $141.00 for the Friday and Saturday nights. That's more than double the rate quoted on the phone which was also more than the website rate of $109 a night. I was like, "What the heck? That's not fair!" So we called the membership center and talked to a supervisor and they were going to start an investigation and listen to the type of the call. So after they did that they told us they were doing a second investigation and would get back to us but more than likely not until after our trip was over. I was like, "Come on, man! That's not cool!" I was also told that if we stayed at any Choice hotel if the rate was more than the $65.00 we would be given that rate. I was like, "Okay, that's fair." But then they called on Sunday as I was driving home and they said, "Sorry, we can't give you the difference in the rate because you didn't stay at the Comfort Inn. We can only give you 2000 bonus points." I was like, "What? That's not fair! We stayed at another Choice Hotel and we should still get the rate we were promised!" But they wouldn't budge. They said, "Sorry, that's all we can do." I was so mad! I feel like they didn't settle this before our trip because they knew they weren't going to give us the compensation we were promised. It's not fair! The rooms at the hotels are always nice and clean, but this experience has left a bad taste in my mouth.

I recently made a reservation for a two-night stay at Quality Suites Addison-Dallas, 4555 Beltline Rd through the CHOICE HOTELS website. Unfortunately, it turned out to be the WORST HOTEL STAY OF MY ENTIRE LIFE. I was really disappointed with the experience.

When I made the reservation, CHOICE HOTELS listed the room availability at $172.75/night with "free hot breakfast". However, when I arrived late in the evening on April 8th, I was told that the room would cost $177 for the first night and $181 for the second night, with no explanation. To make matters worse, there was a sign on the front desk that read "no food served per city ordinance". When I inquired about the free breakfast, I was told that there was no such thing. I had made the reservation only two weeks prior, but I later learned that other nearby hotels were indeed serving hot breakfast that weekend.

When I got to our room, I was shocked at how filthy it was. The room was unmade and slept-in, and there weren't even the correct number of beds. I immediately complained and was given another room, #324. However, this room also had issues. It smelled of some odor, and the window was so filthy that I couldn't see out of the lower panes. There was also smeared greasy residue on the headboard, a cracked/chipped sink, and the shower was spraying backwards and onto the floor. My wife almost fell exiting the shower.

I tried to find another place to stay, but it was very late, about midnight, and nearby hotels were booked solid. We were stuck at Quality Suites.

The following day, I requested clean bath towels at the front desk. However, I was given unfolded towels from a hamper. I had no idea if they were clean or not. When I took the towels to our room, I discovered that one of them was ripped up, with a huge hole in the middle. It belonged in the trash.

On my way back to the room, I saw several large cockroaches running in and out of the elevator shaft and across the floor. The hallways also had a foul food odor.

We checked out at 6:00am on Sunday, April 10th, 2022. I requested a receipt, but I was refused one after they charged my credit card. I was told that I might receive a receipt later that day via email.

I complained to CHOICE HOTELS, but they didn't seem to care at all. After more than a half dozen calls, I finally spoke to a representative who was willing to send a copy of the room receipt by email. However, on the receipt, it stated that we checked out after 1:00pm, which was a FILTHY OUTRIGHT LIE!

I have filed complaints with the Texas Board of Health and the Texas Attorney General's Office. If you cherish your safety, health, and your family's well-being, I strongly advise you to AVOID QUALITY SUITES ADDISON-TEXAS and AVOID CHOICE HOTELS.

It's important to note that CHOICE HOTELS are individually owned and operated, and CHOICE HOTELS accepts NO RESPONSIBILITY FOR YOUR STAY. So, be careful when booking a hotel through their website.

I recently used Choice Hotels to book a hotel for my wife and me. At first, everything seemed to be going smoothly, but after I finished reserving, I realized that my name was entered as my email address instead of my actual name. I was worried that this mistake would cause problems when we arrived at the hotel, so I tried to fix it in my account settings. However, the site told me that I needed to call a number to change my name.

I called the number and spoke to a woman named Mary who was very kind and helpful. However, I was disappointed that the only way to fix the mistake was to completely wipe my account and create a new one. Mary's computer was also giving her trouble, which made the process even more frustrating. I think the company should make sure their employees have reliable equipment to work with.

After Mary helped me fix everything, I was sent to what I thought would be an audio ad, but instead, I was on the phone with a pushy woman who was trying to convince me to book additional trips. I felt uncomfortable and put upon, but I understand that it was probably just her job. However, the whole experience left a bad taste in my mouth, and I hope to remember to book my hotels through a different service in the future.

In my opinion, changing my name on the site should have been easier, and the aggressive advertisement on the phone was uncomfortable. I deducted one star for the bad website design, one star for not giving employees reliable equipment, and one star for the uncomfortable phone call. Overall, I think Choice Hotels has room for improvement in their customer service and website design.

I used to work at Choice Hotels and had an emergency situation where my daughter needed a ride home at night. She was 17 years old and it was not safe for her to walk alone for over 10 miles. I found my own coverage and asked the third shift girl to come in 2 hours early at 9:00 so I could go get my daughter. It was always said that if you find your own coverage, it's allowed. However, the boss, Brandy Smith Briggs, told the third shift girl that she was not allowed to come in but would not give a reason. She played it off like the girl didn't want to come in, but she was okay with it. Of course, my daughter could not walk alone, so I left. Maybe I shouldn't have done it that way, but she gave me no choice.

After the fact, she let a customer call me and told me that if I didn't give her the password, she was keeping my check. Also, she said it was allowed back on the property, but I have no idea why she wouldn't let me pick up my paycheck. I'm still waiting for my paycheck that she said she mailed out on Wednesday, but I'm thinking she's lying. She has a girl that stays there on the Department of Social Services that cleans and makes beds and vacuums and does work there that she should not be doing. She also let a customer jump over the counter to get the phone. I don't think she's a very good boss or professional. She gave my phone number to a customer to call me and always puts everybody's business throughout the whole hotel.

I cannot get a hold of the owners to talk about this, so maybe this review will get to them and something will be done with her. I don't think she's very boss general manager material. She purposely told that girl no, she had no reason not to. My daughter had called me, and that is important to me. She should not have to walk home alone. So, I quit and walked out. I didn't want to quit because I really, really liked my job, but she always does this to me. The kicker of it is that the third shift and first shift had a lot of switch no problem in other incidents. People had covered for other people, and she never said a word. But when it came to me, it was always a no.

I've been staying at Choice Hotels since 2005 and have visited many of their Quality Inn's, Comfort Inn's & Suites, and more. However, my recent stay at a Quality Inn was a complete disaster. The bathroom in rooms 105, 109, 119, and another room that I can't recall were in such poor condition that I didn't even take a shower. The worst part was when I woke up in room 119 to find a cockroach crawling on my bed covers. I couldn't even imagine what kind of insects were lurking around the complimentary breakfast area.

The beds were supposed to be queen-sized, but they were more like 3/4 or full size at best. When I checked out, I informed the desk clerk of my issues, but her response was unsatisfactory. She blamed the damage on Hurricane Michael and said that they hadn't been able to remodel all of the rooms yet. I told her that they shouldn't be renting any rooms that haven't been redone due to the hurricane, but she said that they hadn't received any complaints about the rooms.

This motel doesn't deserve to be part of the Choice Hotels chain. It's more like a stand-alone motel that charges $19.99 to $24.99 per night. I'm leaving reviews on as many sites as possible and complaining to Choice Hotels corporate. They need to do something about this place!

Some of the issues were due to the low budget maintenance and make-do attitude of the motel's ownership. If you own a motel property and it's damaged by a hurricane, you need to have the funds to restore it if you plan on renting the rooms. The accent wall in room 119 was painted the same color as the sidewalks, and the entire bathroom floor, around the toilet, and the tub were cracked and dirty. If a room can't be cleaned well enough, even after a hurricane, then it shouldn't be rented.

In a crisis, whether it's a fire, tornado, hurricane, or flooding, rooms need to be clean. I understand that some places may be old and out of date, but if a place is downright dirty or unclean due to weather damage, it shouldn't be rented. Choice Hotels needs to take action and remove this motel from their chain.

Yo Priceline and Choice Hotels International is the worse. I booked a room through them and you would not believe what I saw. The [censored]ing motel was roach infested. It was a Rodeway Inn motel by Choice Hotels. Yo I spent all night fighting roaches from getting in my bags. And these roaches were hard as [censored] to kill. They wouldn't die for some reason and it was so many of them. Omg. It was horrible. I eventually ended up sleeping in my car because I had just spent my last on that room because of a emergency. I beg

Lyou please dont go through Priceline or Choice Hotels if you need a hotel room. That room and motel was disgusting. I cant believe Priceline would do business with anyone who would rent out rooms in those conditions. It was the worse stay I have ever experienced. And I will NEVER go through Priceline or Choice Hotels ever and I encourage you guys to think twice if you decide to. You just may end up sleeping with roaches.

March 19,2023 stayed at Quality Inn near Seattle Premium Outlets in Arlington, Washington. $320 cash was stolen out of my room by an employee while I was at breakfast downstairs. They reviewed video which showed an employee entering and leaving the room. General manager, Jaskaran Natt, was contacted by manager Brenda and stated he would be at the hotel in 20 minutes to write me a check. He never came.

I told them I needed to get on the road. Brenda had front desk give me $195 in cash and said $125 would be sent via Apple Pay. They never sent it. After numerous unanswered calls, texts and emails I gave up. Instead, they gave the employee/thief my cell number and where I was from. He wanted to meet and talk to me!

Very unprofessional and poor customer service.

I booked a hotel on the choice.com on 10/19/2022 for around 67 dollars a night. I used choice to get the points. Later, looking on a site I usually book on, with no discounts used I was able to find the same room with the same dates for $61 a night. Choice has a best rate guarantee where if you submit proof of the lower rate and it’s without any discounts for it is from a site that they will support a discounted rate from they will match that rate and give you a $50 gift card. I followed the rules for the price match guarantee exactly from their website. I called two days later to see if my application got approved for at least the price match and a gentleman named Jose said yes it had in the email should be coming in soon. I waited and no email came so I called the customer relations department and spoke with another representative who proceeded to tell me she has no idea that there is a best rate guarantee, and that I would not be receiving a price match nor a $50 gift card. I asked to speak to her manager she refused and told me to call the hotel directly. I called the hotel directly and of course they instructed me that I would need to call customer relations. I was so frustrated I was still very nice on the phone and called customer relations again by this time it is 22 October. The customer relations representative on the phone stated that I did not submit the information on time for approval luckily I save everything and I had proof that I submitted it on time unfortunately he did not care and I got hung up on. I was so upset that I canceled my Choice reservation and booked on the website that I would have saved $40 on. I really like the choice and we stay at the comfort inn in the town we are from once a month. So if this is not corrected and made right I will never stay at any choice owned hotel again. I work in customer service and know that if you wanna be successful you keep your customers happy. This is a disgraceful way to treat a loyal customer and I want this resolved. If this doesn’t get it resolved I will go on social media and let other people know that choice does not honor their own policy that they advertise on their website. This is both misleading and very deceptive behavior.

Listed under Choice Hotels/Clarion Hotel.

I stayed at the Hotel Veranda in DuBois, PA. The room was adequate, but the rest of the hotel was filthy and unsafe.

When I called to book my room, I pointedly asked if there were pets on the premises as I am violently allergic and have considerable breathing issues. I was assured by the front desk agent that there were and would be no pets on the premises.

When I arrived on August 26, I was surprised to see that the entranceway was dirty. The desk agent could barely be bothered to stand to greet me. When I asked about AAA, I was told that while they offer a discount, they could not give one because of the prices listed online. The agent told me that all amenities, including the pool, gym, restaurant, etc. were closed due to construction. I had not been informed of any of it when I called the hotel directly to book. The place was a mess with stacks of construction materials in several places. There were broken tiles in the lobby.

I drove to my entrance and noticed that the side entrance was also dirty. There was pet food on the floor in the side foyer.

My room was adequate and had been remodeled. The bathtub was stained and unacceptable.

When I returned late Saturday evening, I noted that there was more pet food in the side foyer. I also noted pet hair. When I opened the door to the hallway, I was assaulted with the unmistakable smell of cat urine. Instantly, my throat and eyes began to swell. I had to take medication immediately. I walked through the hotel to the front desk. The desk agent was talking to two men who I assumed were maintenance workers. I complained about the cat issue and how I was assured there were no pets on site. All three employees stared at me blankly and said nothing. Again, the desk agent couldn’t be bothered to stand up to talk to me. The desk agent finally asked the men to check out the smell. I watched them as they walked down the hall and left the area. They had checked nothing. I asked that the floors get swept and that something should get sprayed to get rid of the smell. I went to my room as I thought it would be safe. Many floorboards were broken and tiles lifted up as I walked. As a disabled person, it is fortunate that I did not fall. The AC unit in my room was ineffective. I carry a fan when I travel so I was able to spray the entrance way and air out the room so I could sleep.

Later, I checked the areas that had been so filthy. It appeared that someone had attempted to sweep the floors but there was still cat hair everywhere. See attached photos that were taken AFTER they swept.

I have never stayed in a place so dirty and one that cared so little about customers. I would like to know your opinion on this matter and what can be done.

Pamela Mortimer

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