Choice Hotels
Reviews and Complaints

In July Eugene Oregon I had 4 stays booked at Comfort Suites.
Because the hotel could not extend/ rebook me at the same rate, I had to book myself 4 separate times to get the days I needed. In July 2018, I had 4 stays.
1. When combining my 1st stay with my 3rd (nonconsecutive) qualifies me for 1 gift card.
2. Combining my 2nd stay with my 4th (nonconsecutive) qualifies me for a 2nd gift card.
3. Finally I also had a 5th stay 8/3 in Nellis, Nevada.

I was sent 1 gift card, and all supervisors I spoke with COULD NOT defend in writing (promotion rules) why I should not receive the second gift card. They just told me to go to the website or read the rules. I said I did read the rules and that's why I am calling, because it states no where in the rules, how my circumstance should not qualify me for the 2nd gift card.

A particularly rude supervisor Mario #121780, refused to give me anyone else to speak with, saying "there is no one else". He also, I am assuming wrote unfair and untrue notes in my account, so that no one else would help me.

My request to resolve this issue is for the $50 give card I earned.

More backround information:
Summer 2017 I booked 2 rooms at a quality Inn in Eugene Oregon, for a total $2000 2018 Summer I spent approx. $1300. I've qualified for GOLD recently.
Not to mention my other frequent stays in Eugene Oregon over Thanksgiving and other times.

For future promotions, maybe award members for total amount of days or $$$$ spent at your hotels instead of "qualified stays", because your summer promotion as written actually REWARDS customers for checking OUT of your hotels and spending LESS with your company. Had I known that this is how your company was going to "reward" me for my lengthy and frequent stays, and spending large amount of dollars in your hotels, I would have definitely CHECKED out multiple times and spent my dollars elsewhere...OR I would have just taken my total business elsewhere, like I can see on BBB website, many other customers are doing. I have several rentals in Eugene, Oregon and often I need to book more than 1 room for at least a week, to do repairs resulting in thousands of dollars spent at hotels, not a few hundred vacation dollars.
One would think, ego-driven supervisors would keep matters professional and not make it personal when dealing with good paying customers/ Gold Members.

Econo Lodge (176644)
Jackson, MN
2007 Highway 71 North
checked in by gm
After running my card four times, with "approved and accepted" each time on the signature pad, I got flustered and paid cash. Got a receipt for no charges against my card. 09/03/18. Rm # 24. Invoice #'s [protected] for $87.89; [protected] for $87.89; [protected] for $164.79. She ran my card four times for one room. This person took change from cash drawer for the four $20.00 dollar bills I gave her. gave me my change and put the rest of $100.00 cash in a different drawer.
I filed a complaint with my bank. because I signed they said it was legit. that woman charged me a week after I left and the above transactions were reversed.
I was traveling/ moving from MN to AK. I am now 3000 miles away and $90.00 short of funds I was counting on having.
Why was one of the charges double; why did she have to try four times when I saw it was approved? Why didn't I go to the Super 8 next door? Why was my name on the receipts I got "lafavor, james".

Barry LaFavor

I booked two room on July 28th to celebrate my birthday in Sacramento. To begin with they gave us a room that was occupied and we walked into the room with people in it. Then they gave us a room that was not clean and another where we kept getting locked out of. We had to go downstairs to get keys three times for getting locked out. We didn't enjoy our night thinking that they would make the same mistake again and allow someone else in our room. We were late to begin with to dinner because of they're lack of customer service and ensuring that they were up to date with what rooms were occupied. Not once did they bother to apologize they just rudely give us our keys three times. When we came back from dinner we were locked out again. And since they didn't bother to clean the room we had to share a towel to shower with. Yes we could have walked downstairs for the 4th time but by then we were so irritated we just didn't want to deal with anyone that lacked experience and good customer service. I have emailed choicehotels.com 7 times to ask for a refund and they keep giving me the run around. They offered to give me 3, 000 points that would equal $300.00 and when i went to try and book a room instead of the value being $300 dollars it was about $10 dollars. Now I am not sure if this company lacks experience or they just simply don't care about their customers and care more about making money. They have tried to ignore my emails over and over again and I have asked for a customer service telephone number and instead they provide me with the same email address that gives me the same inexperienced individuals that I have been dealing with since the beginning. I do not recommend anyone to go through this company they have horrible customer service and obviously their supervisors and managers do not have a clue how to satisfy a good customer instead they try to ignore the issue.

Choice Hotels has a lowest rate guarantee in which they promise to match and give a $50 debit card. I sent in my firm and after over 24 hours Corey C. told me "they couldn't find it" So I sent them print screens of their rate and the other sites rate(agoda) made contemporaneously. The still have not responded after 3 full days to that or ant of my folliw up emails. I have left voice messages no one ever answers the number for that service. The general number is answered but they try to transfer me to the same number that no one answers. I have talked to over 15 people but not even the supervisors can help and they readily admit that they can't match the price I got. They absolutely refuse to honor their promise even when told a complaint is being filed.

We stayed at on the 2 to 4th Sept. We where very dissapointed because

1. We booked because they had a whirlpool and swimming pool to find the whirlpool was under Mtce on this busy weekend.

2. The hotel was filthy in all aspects - see photos. Even where you would expect leanliness like the fittings in the bathroom.

3. Breakfast layout was chaotic.

4. Dead bird outside our entrance despite having told Mgt.

5. Noisy ice cooler outside our door

6. pool area not maintained

7. carpets filthy

I suggest you get contract cleaners in and a maintenance team. Management need to be trained in what to look for.

It was disappointing as a special occasion for me and my partner and the word "Quality " as in Quality inn is a mis interpretation

Elaine Custers Room 116 - email [protected]@gmail.com

We are currently staying at Hotel Principessa Isabella in Rome 2018/08/26 to 2018/08/30.

Nice accommodation but very limited service. No tea or coffee making facilities in the room & a €5 charge to get it yourself from reception area - only during the day hours. Very frustrating as it is well away from local cafes.
We have never been in a hotel that does not provide such a basic facility.

Rob +61 [protected] (available Italy hours).

I have unfortunately tried to give Comfort Suites customer service a chance to try to work at making things right with this. I was tossed around today from person to person. I had a tally of 25 people! I was on the phone from 10 am to 3 pm. When I gave up for the day.
This spring I worked towards the stay two nights, and get three nights free. I actually ended up staying three nights that were all booked using their comfort suites site. That is all I was told about the requirements about this promotion. Well today, I called to use my free night stay. Was told I did not have enough points. Points? I was never told points had anything to do with it? So let me explain this to you, Each hotel gave me about 1, 100 points for each night. Then given 6, 500. That was for my free night stay. The place I was trying to book needed 25, 000 points. OK, so its an equal or lesser value? so I looked up the places I stated at to see how many points it cost for there. The first one was 30, 000. The second one was 25, 000 and the third one was 40, 000. Wow so I was not looking for my free night stay to be more than what I stayed at. I did an experiment and tried to find the lowest point reservation I could. Which was a motel in Portland. It had one start on reviews. It was in a crime and drug rated area and that reservation took 12, 000 points. At this point I called the customer service back and started my way back up. Explaining about how I was never explained about this points being apart of it. How I actually planned my trip of these three stays around Comfort Inns so that I could get in this promotion. Some of them costing more or being out of my way. Nobody cared. Some would say they were transferring me and put me back at the main menu. Some were just rude and hung up on me. Then I talked with one supervisor that just told me that well I can give you 2, 000 points. Ok not to be rude, but now that I know about your points that is now a slap in the face. He finally told me that I really should be calling the hotels... They are the ones that did the false advertising and never told me to the points. I asked him... Are you serious? That is what you want me to do? So, I called one first. I talked with a supervisor at the front desk who was leaving a message with her manager. She was furious and stated don't worry I have started something and there will be a call back to me regarding this matter. I talked with another hotel who actually was the one that told me about the promotion in the first place. He had been with comfort suites for 5 years. He was the one I talked to when trying t place the reservation. He told me to hang up and make the appt online so that I got in on this promotion. He told me that even his brochure said nothing about points just that both appts had to be made on choice hotels website. He took my information then gave me the managers email so that I can also email him this information. The third one I will call back next week when his manager gets in.
So, I tried to call choice hotels supervisor back to let them know what I found out when calling all these hotels. By now I had quite a few notes put in my file for he was rude from the get go. Stated he refused to go into circles and there was nothing to be done and hung up on me.
Is there really no resolution? I have started putting reviews up. Most of the places that I have put reviews already had kind of the same reviews as mine.

We stayed 2 nights at this hotel and it was THE worst hotel we have ever stayed at. When we checked in and got to our room, it was not the type of room reserved, (king) so we went back to the front desk and was given the right type of room. The window in the room was partially open due the fact the screen was so bent the window would not close or lock. we fixed it ourselves. The coffee pot still had a dirty coffee filter in it and the pot had coffee in it as well. Then next evening we attended a concert, got back to our room at 10pm and it had not been cleaned. We had to call the front desk to ask for clean towels. After 30mins and no clean towels, we had to call and ask again. This hotel is in good shape, but is so poorly managed that it takes away from any good there is. We will never stay at this hotel again

On 8/6/18 my wife and I checked in to the Quality Inn (PA412) to meet up with other family members to attend my father-in-laws funeral. We unpacked and left the room to meet up with other family members staying at the hotel. We attended a family gathering and returned to the hotel around 11:00 PM that night. When we entered the room we noticed there was about 10-15 fruit flies in the room. We took it with a grain of salt and went to sleep. When we woke the next morning there was about 75 to 100 fruit flies in the room, they were everywhere. It was so bad we ended up going to another family members room to get ready to attend the funeral. Needless to say, we stayed at another hotel for the remainder of our stay.
Quality Inn (PA412)
1740 New Butler Rd.
New Castle, PA 16101
Account: [protected]
Room: 142
Check In: 8/6/18
Check Out: 8/7/18

In july 2018 my husband, an I were able to make a visit back home. With the help of my mother, son, an sister. They covered the cost of our 4 night stay, at the comfort suites north on dupount rd., from july 11 th. To checkout, on sunday morning july 15 th... The bill said zero balance due! Later that sunday afternoon, on our way home, I noticed they had charged my sister' s credit card [ 2 ] time's. The hotel manager has been contacted.!. She's the one, who double billed my sister. Now the hotel is giving my sister the run around! Because like any hard working person these day's, a dollar doesn't go very far.! An all she asked is to refund her credit card the $ 101.58 that her credit card was over charged! It's been nothing but a night mare. The hotel locked us out of our room the 2 nd. Day we were there. Said their was a $ 86.10 balance due on the choice rewards. So my husband had to pay it, to get back into our room.222 an to top everything off we got home. When I started to unpack a couple day's later, in horror, to find someone had stole both set's, of my wedding ring's, right out of my travel bag! With a value of almost $ 10, 000 dollar's! An the hotel, really did nothing but blow me off! An the! Same for their corp. Headquater's! Police say, pretty much they can't do anything, do to some travel non sense! So their you go folk's! An that's the god's truth! Sincerely deborah williamson p.S. Nothing but a terrible nightmare! My email is [protected]@gmail.com if anyone might have some helpful advice.

I made online reservation for a reserve now pay later room. Two days before arrival my credit card was charged for two nights. Upon arrival the clerk asked for my card and ID. She charged me for two days again. When I tried to use my card again in it was overdrawn. I called and talked to the clerk she said it was normal for them to charge double, in 3 to 5 days my card would be credited for the overcharge. I asked to talk to the manager, clerk said the manager was out of the country. I asked for his phone number, clerk refused to give me his number. She was very rude, called me a liar, later I called the office, she hung up on me and refused to answer the phone 4 times when I tried to call back.

Calling them for service is a joke... There is no one that ever answers the phone. The recording keeps playing the same message over and over. I am a member with a "diamond" rating... And my calls were all made during the posted times they have scheduled on the web site... I have called them and waited 28 minutes then called them the next day and waited 17 minutes no answer.

Regarding reservation confirmation # [protected], case # 9060305:
Original reservation made in February 2018 for a stay at the Kanab, UT Comfort Suites location in April. My itinerary changed. When attempting to cancel the reservation on 3 consecutive days, April 5, 6 and 9, 2018 via my Choice Hotels Rewards online account, I received an error message that my reservation number could not be found. I then twice called Choice Hotels customer service, and after waiting 45 minutes for someone to answer, I was informed that my reservation number was not in the system nor was it an active reservation at the specific hotel location. I asked to have my cancellation request documented on my Rewards account and was assured it was taken care of.
Needless to say this did not happen. I was charged for a no-show night. Since I was not given a cancellation confirmation number (because my original reservation could not be found in the system), the Manager at the Kanab, UT Comfort Suites will not honor the phone cancellation and will not issue a refund of the no-show charge. A case number was opened but have had no resolution or response from Choice Hotels. Since each location is independently owned and operated, I have come to understand that they are NOT connected to corporate customer service and do not share information. I believe this way of doing business is a scam.
All Choice Hotel brands have lost my business. This charge is in dispute with my credit card company.

We booked a NONE smoking room and were at first given a smoking room. This room had beds made up with dog hair all over the beds and dried urine all over the toilet. Of course being a smoking room smelled as well. My wife called the manager and described the room to be a possible mix up. After some argument from the night manager, she agreed to give us another room. Went to the office and then told the manager of the rooms conditions as concern for the next person. She stated she was going to check into it. We were given room 114, a nonsmoking room. Please note that the shower in that room has its water lines crossed. In other words when you turn it to cold as marked it gets hot, and visa versa. We did eat breakfast which was good. After being gone all day we returned around 9:00pm. Found the room had not been cleaned. When I called the night manager she said huh. Then said she would check into it. Did not offer another cleaned room or bring even towels. Please note that the hotel did not appear to even remotely be fully booked. I asked for towels and she then said sure. The rooms were older which was fine. It was housekeeping and its lack of management which are my complaints. I forgot to mention to the office manager about the shower water lines. They should be corrected before someone is hurt. Our stay was 4/Friday to 4/6 Sunday 2018 at the econo lodge in Rolla, MO.. My name is Andrew Ebert @ [protected]@yahoo.com. Please feel free to contact me. Thank you.

I had made reservation on April, 25th 2018 at the Quality Inn Hotel in Holly Springs, MS I had paid with my debit card and the receptionist told me my card didn't go through.I stepped out and when I returned He had cancelled my entire reservation.I went back the next day, too talk to the Hotel manager, but she could get me my money back, is there anyway I could get it back since it was taken off my debit card will customer service assist me.

My husband and I stayed at this motel for 2 days and on the day we left we got 200 additional dollars taken off our debit card, we had already paid for our 2 nights so I called and a manager told me it was for having a pet in the room. That is ridiculous we do nothave have pets of any kind, this manager argued with me for 20 minutes. I want my money returned I have not had a pet in years and most certainly didn't have one in this motel. The manager thought he could handle me by offering me 50$ of my money back, I still havt seen that money and its been days. He also told me he had pictures well I wanted to see them so I can see what he's talking about, I will take this as far as I can because I have 50 or more friends and family that can swear that we have no pets, so I don't know where these people cameto up with this absurdity but I would like my money back asap, thank you

Dirtiest hotel I never ever seen
I can't believe that Louisiana government management doesn't have time to check the hotels!
How dirty they are and customers have no choice to stay!
There is no price control once all hotels fully booked they charge whatever they like!
I staying in dirtiest hotel cause no rooms available in any hotel, this hotel cost I think not more then $45/50, but I paid $100
Look at the front of my room
Today is 24th of March 2018 time 21.55pm

We stayed at the newly acquired (I believe) Econolodge in Athens Alabama on Jan 22. I paid cash for the room, dropped my bag and went for dinner. Upon returning noticed that the room was not very well cleaned, needed major repairs, have kids colouring on the walls, but nothing disgusted me more than turning back the sheets to go to bed to discover they were dirty, stained, recently, and there were burn holes in the pillow, bedspread, and underpad, and the non smoking room had definitely been smoked in recently.
I went to the front desk and the girl there apologized and gave me clean sheets which I put on! No offer of a refund no help to change the bed. Next morning upon check out I told the gentleman at the desk of the issues, he said sorry but that was it. Breakfast was a joke, took one look at the 6 mini donuts spread out, the waffle batter in a squeeze bottle that was separating and we walked out.
I later sent my concerns to choice hotels who forwarded my concerns to the very hotel who did nothing for me when I was there. After a few emails with the. They say they will send me $15 which has not yet arrived. Hardly worth the effort since this place was so dirty it should be shut down by the health department.
I am sadly disappointed in choice Hotels for not trying to repair the customer service disappointment themselves, I always thought of their hotels as a safe choice but apparently not and no one in customer service seems to care. The auto response says some one will get Back to me But apparently not.

Feb. 2, 2018, I tried to book a room at the Comfort Inn in Katy, Tx. on choicehotels.com. The price for 3 nights was confirmed, with taxes & fee, s for $222.87. After I submitted all my information I received this message, "We're sorry, we were unable to make your reservation. Please try again later or call us at [protected]."
I called and spoke with Cinco and then supervisor Joy. Neither employee was able to help me.

I then called a competitor booking group and booked the same room easily on-line.

I have stayed at Comfort Inns in the past and I look forward to my Feb. stay in Katy, Tx at the facility on Mason Road.

I'm very disappointed in the quality of the on-line service. The price of the room that I did book is $3 per night higher than the advertised price I received on the Choice Hotel site. Most importantly for future reservations I would expect to be able to make a reservation with the hotel via the on-line service. Although a total of $9 isn't much, I would hope to have my bill reduced that much if possible.

Thank you for a response.
Katherine (Richard) Knight

Name: David Hudson
Confirmation Number: [protected]
Room 325

Hello,

Stayed at Quality Suites Buckhead Village ( Atlanta ) last night 12JAN18 - 13JAN18. Upon checking in I was advised I was upgraded to a suite. While the upgrade was appreciated it ultimately put me in a room in which the heat did not work. Found this out when returning to room after midnight and with it being around 30 degrees outside the room had an obvious chill. In attempting to turn the heat up / on the thermostat was non responsive. Given the hour and tired I went to bed hoping the heat would eventually kick on. Temperature showed 63 degrees at the time. Waking up this morning it was quite cold. Thermostat showed 58 degrees. Another attempt for some heat to no avail. Not bothering with a shower I packed it up and checked out. Upon surrendering my keys at the front desk I informed the lady behind the counter. She merely said " I'll let them know, sorry about that". No concern whatsoever. No thank you for your staying with us, etc..
Again, the upgrade was appreciated but it was unneeded. I registered as 1 adult. That was a choice of the hotel. That choice unfortunately made my stay uncomfortable.
I am therefore requesting some compensation. While I feel a full refund is justified but in wanting to be fair, a 50% refund would be acceptable.
Other than the heat issue and the cold shoulder upon checking out I was satisfied with my stay. Being I will be in the area again in the future I would still consider staying there again, though that consideration hinges on the decision of my request.

Thank you in advance for your soonest attention and response.

Sincerely,
David Hudson