La Quinta Inns & Suites
Reviews and Complaints

Location at 8504 Universal in Orlando, FL, room 212. Upon Check-in was notified NO shuttle service. Our room was part of SeaWorld package. While still in the lobby the pot smell was overwhelming. Definitely NOT a family friendly environment. When we got to our room both beds were sunken in and extremely uncomfortable. The carpet was disgusting. We checked out two days early due to horrible hotel conditions and spoke to Rebecca a manager. Rebecca apologized for the conditions and hopes to maybe get new beds. Emailed my travel agent asking never to recommend this location again.

I have 70 photos in my phone of different things going on at this location. They have a lot of drugs & prostitution going on at this location., housekeepers work 9.25-10 hours with only a 30 minute lunch not sure but doesn't seem fair.. She gives 20-22 rooms a day and threatens housekeepers to do them all or not show up to work.. I went to clean a room & and began scratching like crazy from fleas have pictures in my phone. And the next day it was on my board to clean and was never bombed.. The first change should be the gm..

My name is Kimberly Williams. I reserved a room in Myrtle Beach back in March 2017 for July 23rd 2017. Upon arrival the price that was told was almost $100 more than when I made the reservations. I then called the call center to "fix" everything. After being on the phone with 3 different supervisors and one call center representative nothing was fixed. I then call ed for the 5th time and talked to a lady about needing the address to another location because the room that I needed was no longer available so they were going to discount the next room at a different location. She said she fixed it all and gave me an address to a place that was abandoned and not even a la quinta inn and that location was 30 mins away from where my original reservation was supposed to be. So i called back then I talked to a gentleman and he told me there was no reservation made in my name at all. I waited for 40 mins on the phone for another supervisor and no one ever came to the phone. I ended up getting to stat at 4709 location and it turns out the other location that got canceled actually didn't get cancelled and I was charged for that room as well. The 4709 location is where I stayed at and will be leaving on Wed, the other location charged me a total of $363 that i want a refund for. And on top of all this the room we got was covered in ants. Ants on the walls, ants coming from the window ants in our bed and now we have ants in our clothes that we brought. Something needs to be done asap about all of this.
My number is [protected]

July 13, 2017 we arrived at the la quinta in fowler (We were warned not to check-in at this hellish hotel) at around 1:00 pm it was 110 degrees. We realized we were early (We were so used to being treated well at different hotels being a frequent flyer/frequent hotel stays as in marriott, holiday inn etc) we were told to come back in about in an hour. So, we went around the area... And came back at about 3:15 pm. Keys were handed by katie-assistant manager, was told the room was ready... To our surprise! The room was not ready! Messy, towels all over the place, bedsheets all over the place... Hell! So we went back to the front desk and this rude katie said it will be another hour to wait! With no apologies! She made us feel like it was our fault! The housekeeping personnel came to her making signs saying that there was no room! She did not offer to please have a seat offered us a cold glass of water etc. Nothing! And the lobby was so dirty! Newspapers all over the sofa! We asked to cancel and give us a refund. Rude katie said, she cannot refund us because she has run the credit card already! We told her that in black and white, cancellations before 6pm will be refunded! She finally refunded us with a note stating no show! She should write down... Keys were handed to guests but room was not done! I asked her about the corporate office and she said la quinta has no corporate office! She is very rude, the hotel is bad enough and plus the employee! Whoa! She should not be working in a public service environment. I tried to call the manager sylvia zuniga, but to no avail. It's been more than a week and no return call. Poor service overall. Will never come back to this place, recommend to anybody.

We recently stayed at LaQuinta @ 1561 21st ave North Myrtle Beach, SC 29577 from Sat July 15-Friday July 21. We are very dissatisfied with the whole stay. The first night, we found 2 big roaches crawling on the floor and a baby roach crawling up the wall. We informed management and changed to room 221 On Sunday. Our room wasn't cleaned on Tuesday. Wednesday, when we got back to hotel, the door was open and the change (5-10 dollars in coins) we had left on the desk was gone. We called front desk and reported that our room was left open and the theft. They took information and stated they would give to management in the am, on Thursday the 20th. We never received a call. We asked the front desk about the situation at checkout Friday July 21 and they said they would talk to the housekeeping about it and gave 25% off last night stay. I thought that was an insult. They never apologized or acted like they cared about what happened to us. We spent $1131.77 for 6 nights. This the worst experience I've had staying at a hotel. I think we are entitled to a full refund.

This the response from the manager.

Mr. Caudill

I do apologize regarding the palmetto bugs found in your first room. I will be honest, we are battling them as it has been so hot outside and with the high humidity and rain they are getting into the building. We actually just had our building power sprayed on the outside to try to combat these pests from trying to get inside our building.
I do also apologize regarding the change missing from your room, I was not aware that this happened. A note was probably left for the housekeeping supervisor. This is something we do take seriously, we have spoken with the housekeepers and reminded them to make sure all doors are shut when they finish cleaning a room.
I have comped a night due to the issues you had, I again apologize. We will be getting in contact with Expedia to ensure a credit it put onto your card. This will usually take a couple of business days. Thank you again for your comments.

Thank you!

Tiffany Manning
General Manager
P: [protected]
F: [protected]
[protected]@laquinta.com
www.LQ.com |

This is my response back.

I know the difference between palmetto bugs and roaches. These were definitely roaches. We told you this but seems some deniability going on.
As for the change that was stolen, that wasn't the main issue. The door was not just unlocked but was open. Who knows who and how many people were in our room and went thru our things. Also, your security locks on your outside doors don't work on all doors. So, anyone could have walked off the street.
This was our first vacation in 4 years. I wonder how management would feel if they had this happen to them?
I will forward this to La Quinta's corporate office and see how they respond.

Staying at a newer la Quinta and the laundry room is out of order. Called the front desk and told us they would not get a pair of pants clean for the next morning. Had to stay unexpectedly and my husband did not have clean pants for work the next day and they were not helpful at all. Would absolutely not stay at this hotel again due to lack of customer service.

I arrived at La Quinta Inn West Palm Beach Turnpike on July 14th. Before I could get in the door the clerk yelled "We're not taking any coupons." I was horrified with the lack of customer care skills shown. The coupon that I had was clearly for this location because that's how I found this hotel. If your location refuses to honor coupons clearly linked to their establishment this shows horrible customer service/public relations!

I stayed at this location June 12th and 13th. The condition of this Motel is deplorable and unacceptable. I talked to the person at the customer service desk in the morning and she said they were getting ready to tear it down and build a new one. I would like to request a refund of my stay. I contacted a 1-800 number and also emailed someone from your main website and have not heard anything regarding my stay. I have photographs on my camera but seem to be unable to attach them. Says the file is too large. The parking lot was full of giant potholes, trees or breaking down the fence causing the fence to go into the parking lot. The motel was very dirty outside, had some rot on the bathroom door trim, door falling off of the AC unit, ice machine was broken, among other things.

My husband booked us a room in Longview Texas on July [protected] . We had loud neighbors both night but I managed to deal with it friday but it got so bad Saturday that we had to tell front desk. The front desk clerk did call the room and ask the individuals to quite down but needless to say she told them what room called. When we checked out Sunday morning the guests had thrown eggs all over my car so I tried to talk to the manager. The manager was gone according to the clerk. The clerk said I had to call back because she was not there. My husband call back three times and the clerk stated the manager just left. I feel management was avoiding our call but I speak to corporate office regarding this matter.

I am surprised I have to complain for third night in the that we were given one towel for 3 paying guests. The first night we were handed hand towels and told that was all available...2nd and third night special trip to front desk to ask for towels. Roo. Is great and I did give 5 star review on Facebook. Towels should not be issue and sad it is.

I also am surprised that security is taken lightly and you have a side door that can be entered at anytime as lock does not work. We are at sturbridge mass location.

I checked in on 7/8/17 in room 210 had to call front desk because room had chips all over the floor soon as you enter the to. So I was moved to room 210 didn't know it was also another room that hasn't been cleaned properly until my Daughter went to shower and the shower was extremely nasty whirlpool dirty. Went into the bedroom and paint chips on the floor opened the door and there's a hole in the wall . Called to front desk to complain again and she gives my daughter cleaning supply to clean the room. That is extremely unprofessional. I was given 30.00 back but for the nightmare we experienced I should be given a complete refund .

I booked a room on 7 8 2017 about 8 or 9 p.m. at the Freeport Clute location they send me the reservation we showed up on time the gentleman by the name of Doug at the counter told us at the rooms were not booked that they didn't have any rooms available as we're getting ready to leave he turned around and he said oh well I just opened up two rooms but as he took the payment for the credit card all of my information for the rooms at showed up and he made up something that always just came through and as he gave us our room keys we got to our two rooms that we had purchased and they were completely filthy the TVs were on the ground the beds weren't made there was pubic hairs inside of the bed we went back to the front desk and explain to him what happened he told me that all he didn't know what happened that they didn't check the rooms at they didn't know if they were clean or not it was completely disgusting we asked for a refund they did not give us a refund all in all it was a horrible experience we had to drive two and a half hours back to Houston because we didn't get what we asked for

LaQuinta, Iowa, Louisiana
204 West Frontage Road,
Iowa, LA

Incident Report:
No emergency light for electric outrage working-no door propped open for light to come to stairway
About 7PM (pulled into Drive about 6:35-got out car to go to desk bout 6:40)
About 7PM (Approx) got checked in
Upstairs to take dogs- 2nd floor- bout 7:05 - 7: 10 PM- elevator out due to storm (1-clerk at desk)- left room to go move car and get stuff from car. Took stairs on East got down first flight by inches down- got to floor below 1st flight. Then stepped wrong way looking for bottom flight-bumped into wall then turned around to go down-pitch dark- Fell after touching first stair and then tumbled down hitting my head and bumping injured knee that's bandaged and the other knee(right knee). Told desk clerk I need to feel out an incident report.
Desk clerk asked if I needed ice. I said no-not now. Moved car on request to let truck pulled up. After signing pet policy papers and rate sheet and moving car-got a flashlight to come up to 2nd. At bout 7:25 (approx) right side Back aching.
[protected]@gmail.com
Charlie C. Haynes Jr.

I have sent a complaint last Friday and no response from your side although your slogan is "We are here to help". My complaint was against a La Quinta employee named Venesse who is working at La Quinta Inn & Suites Lax.
I don't know why you didn't reply to my complaint however if this employee is a relative to someone in La Quinta or is untouchable for whatever she is doing with La Quinta customers I'll escalate my complaint next time to other outside governmental regulatory authorities if you didn't give my complaint the proper care and reaction.
Will wait for just 24 hours more then I'll escalate my complaint. By the way, I have seen, captured by my camera and documented many health and hygiene violations and many other breaches which if I raised it to authorities like OSHA or other agencies it won't be good for your hotel.
I told you in my complaint that I was a loyal customer to La Quinta and bcs of Venesse you lost me as a loyal customer.
If you continue to ignore my complaint you will change me totally to be against your hotels.

I reserved a room earlier in the day on June 30th. Packed our family up (3 small kids in tow) and set out on our way. We then hit so much traffic it took us 2 hours to get what should've taken us 50 min. Probably because of the Holdiay week but who would have known...I called at 7:30 and told Jessica (@ reservations) that there was no way we would make it and to cancel our reservation. She told me because it was after 6pm they were going to charge us the full amount! I explained the situation and no mercy. Talked to the manager (Thomas) and again no mercy. He said its a new policy and I told him I never knew that and what about circumstances outside of our control. He would not budge. I hope that no one ever tries to this to you or your family...disgusting. We now have no choice but to drive into the morning with small kids because of "policy". No service, no doing what's morally right...wow

Kristin Guadarrama
[protected]@aol.com

My family was here in New York for my son baseball camp. Upon our last stay, we were gathering our belongings and I noticed my Adidas Jacket was missing. Before I reported to the front desk my husband and I searched the entire room we still didn't locate my jacket we reported my jacket missing to the front desk and the supposedly called the cleaning person who cleaned our room and of course they said they didn't have it. Well we asked the Manager for corporate number, they gave me the number to reservations. I finally got corporate phone number unfortunately they are closed for the weekend, but on Monday morning i will be calling them.

I was a guest at the Columbia MO location from June 18-21 and gave my debit card upon check in, informing the clerk I would pay cash at checkout. I was told the hold on my card would be released once my bill was paid in full. I indeed paid in cash upon checkout and was again assured any hold on my account would be released. When I returned home several hours later I discovered a hold of almost $200 existed on my bank account. I called the hotel location and was told by the desk clerk on staff that it could take up to two weeks for the funds to be released on my account. I find this to be highly unacceptable and inappropriate as my obligation to your hotel was fulfilled to you in full. Absolutely no damage was made to my room, I had no pets, and I am insulted that I was told two different stories by three different staff members. I believe this is a deceptive practice on the part of La Quinta and since I am a frequent traveler, not only read travel websites but also post reviews on those and other websites, I can't help but think others in similar circumstances would be leary and choose other more accommodating businesses. I hope something will be done to correct my situation immediately.

I am currently in a suite located in Hobbs N.M. I attempted to use the sofa bed and was nearly flipped over by the sofa. I informed the front desk and was told "oh yeah all our sofa beds are broken, I think we need to order new ones". I was not amused by the answer and not even an apology was given. When I made the reservation one thing I asked was if the pool was open. I was told " oh yes and we have a gym as well. Needless to say the pool is closed! I am very disappointed and disgusted with poor customer service. As a member of CLEAT this hotel is one perk we are provided, and I will let them know of the horrible experience.

We booked a Suite for a four night stay at the La Quinta Inn and Suites resort ay 1201 Avenue H in Carter Lake Iowa 51510, so that my son could compete in a big baseball tournament in Omaha NE. Upon arriving at the hotel after an 11 hour drive from Colorado Springs, the room the gave us was not a suite (but still wanted to charge us $200.00 a night( because of the college world series was starting up and most hotels were booked) which is why we booked so far in advance. Getting to the room we discovered that is was filthy. The bed was only a twin and the sheets had not been changed or the bed made. after about a half hour of putting up with the bad smell in the room, my daughter stood up from by the bed with a hand full of what looked to be medical pills (thank GOD she did not put them in her mouth). This was the straw that broke the camels back. We went to complain and was told to leave and try and find another place to stay would be almost impossible, and they would have to charge us a $39.00 cancellation fee. We paid the money and left. Than God my husband is medically retired from the Airforce and were able to get a room on base for one night. We spent most of the next day hunting for a room to stay (causing my son to miss the opening ceremonies). Now we love staying at the La Quinta Inn's, but this is ridiculous. The room was booked under Ashley Urquhart and Cassandra Gordon and we would at the LEAST like to have our $39.00 refunded. If something is not corrected we will be forced to go to the press about this situation. Again, we traveled in a small car with four children for 11 hours (excited at first because we knew our previous experiences at La Quinta Inns have been wonderful) Also to add insult, we were informed that pool was closed for repair (not fun to hear when it was so hot outside, My email is [protected]@msn.com. My phone number is [protected]. I would look forward to hearing from you concerning this matter. Thank You!

I complained about the price I was given on the phone when I made my reservation was different than the one I was charged on my card. I stayed one night on Saturday, 6/10/17. I contacted the hotel several times and the manager Ann Brand did not return my calls. I called again this morning and I got lucky because it was Ann that answered. I asked why I had not received a call back and she said that she has been very busy. I understand that she may have been busy but had not heard back in several days. When I asked her about the charges to the card she said there is no way that anybody could have been given one price and then charged another ($80 difference). If I was not told a different amount I would not be pursuing a refund of the difference. When I told Ann that I would have appreciated a call back she said that she had been busy and hung up on me. This is now the second bad experience at this LaQuinta. The last time was that the location had received a new hot water heater but I did not find this out until coming back from the beach to take a shower and we had only cold water. I feel that they should have told us about the hot water heater being replaced and given us the option to stay or find another location to stay at. I have always recommended LaQuinta's to my friends and family and also have my loyalty account. With now having these last two bad experiences I question the LaQuinta customer service. I hope that someone reads this and will assist in getting me a refund for the difference ($80). Thank you, sincerely a not so happy customer. [protected]@aol.com