IKEA

• On Saturday at 11:15 5/19/21 at the Burbank California ikea store in Burbank, CA 91502
• 600 IKEA Way
• Burbank, CA 91502

I  entered the store without a mask on because of health issue. I have a note fromthe ADA given to me by a doctor saying I'm exempt from wearing a mask. The greeter kept telling I had to wear a mask even though I was vaccinated.  I tried to show her the note and see said she couldn't read. She turned in her chair like she was embarrassed. I asked her what her nationality was to know if I had had the pleasure of knowing others like her. I have traveled around the world in business and have met many different nationalities.  I thought I could break the barrier between us by asking her. One manager came up front and talked to me and I showed her the note and she said ok we can accommodate you. Another manager came down and he wanted to talk to the greeter. He came back and said I was a rascist. I said I didn't say anything racist and he said yes you did get out  pointing to the exit. He never told me what I said that was racist so I'd have a chance to explain. I still don't know what I said wrong.

On July 5, 2019, I have entered into bilateral agreement between Ikea Burbank and myself, where I purchased Ikea kitchen and Ikea custom counter top (ID#195425).
The kitchen design, all the calculations and all the installation services were done via Ikea Kitchen design.
On July 5, 2019, I paid in full for the kitchen and counter top, was given terms and conditions for the installation, and was promised and smooth and flawless transaction.
I followed all the conditions precisely, according to the sign agreement. My kitchen was from scratch, in the color chosen which matched the chosen countertop. Nothing extra was purchased.
On September 13, 2019 my kitchen was installed, using suggested Ikea Traemond service installer and on September 14, 2019, Ikea designated Service provider was scheduled to perform the template fabrication and installation of the countertop. During the appointment, the installer informed me that this color is very popular and he believes that it may be shortage of this specific color. However, knowing that I purchased the piece over 2 month ago, signed the agreement and fully paid for the kitchen, I had no doubt that the piece that I had buy should be available to be installed.
I had been informed at the time of purchase on July 5, 2019 that it takes approximately 2 weeks for the countertop to be ready, and knowing that, I relay to the installer that I will schedule installation 3 weeks from September 14, 2019. Installation was scheduled for October 7.
On October 7, the installers did not show up. I contacted and was informed that the material is not available and I have a choice of either cancel the whole project or pick another color.
My numerous phone conversations with Ikea representative, did not resolve the situation. I spoke with Lucy, Elias, Kendra (ext 1907), left messages for Bryan (ext 1904). All the questions were left unanswered, the only options I was offered by Lucy was to cancel the agreement. My conversation with Kendra was ended at the point where she promised me to escalate my issue and return my phone call which never happened.
On October 8, 2019, after I got in touch with the stone provider, I was told that the earliest the counter possibly can be installed is November 15, 2019 and again the solution to my situation was to cancel the contract or change the color.
Neither one is acceptable. My kitchen color was chosen around the countertop and everything else was matching the overall design.
Ikea violated bilateral agreement. As a consumer, I put my trust into the company with the home project, and in return, Ikea did not deliver, something that should have been done and had plenty of time to replenish, something that was sold to me and paid in full 2 months in advance.
The unit that I was building, is a rental addition, and because of Ikea negligence, caused me to lose over a month of rent.
I hold Ikea full responsible for the violation of the bilateral contract, collection full payment, and failing to deliver, according to the purchase contract.
Please advise.

I did a purchase transaction on Sep/08/2019, at the time of purchase, I did not bring my discounted coupon. I went back on Sep/29/2019 to the same location and I went to customer service desk, I presented my coupon and my purchased receipt and requested a price adjustment. My request was denied. So I asked to speak to a manager. Rob the manager was unprofessional and unhelpful. So I've asked to speak to another manager. Amairani, the other manager was worse than the first one. she just came and supported her other friend manager (Rob) decision. She was not even listening to me. I was not really happy with the treatment of those two managers. Then I've asked an employ that I need to speak to the store supervisor, waited for a few minutes, then Elvira showed up so I explained the situation to her. she took my receipt, a copy of my coupon and went to her office to double check on my paper work. After good 20 minutes she came back and asked for the credit card that I'd used so she could credit my account for the difference. My overall visit was unpleasant.