Western Dental Services

Beware like the Plague!

I would give zero stars if at all possible.

I scheduled an appointment this morning to have X-rays, oral cleaning, and an exam for a toothache. Not only does the X-technician manhandle my mouth, causing actual physical pain, but when the doctor comes to see me, she pulls up my chart and x-rays on the computer, and then leaves. She doesn't return. No explanation, nothing. Meanwhile, my information on right there on screen for anybody to see as they walk past. HIPAA violation.

I have to go looking for the doctor, only to find her working on another patient. Her assistant rudely yells at me, ordering me to go back to my chair. When the doctor finally does show up, she's defensive, refuses to apologize for just leaving me there, and then refuses to work on me altogether. The staff person who came to investigate is just as bad, saying the doctor can leave in the middle of session without having to let me know. It would have been nice for someone in the office to tell me if there was an emergency, that the doctor is coming back, that I haven't been forgotten.

But apparently, that I am upset that the doctor disappeared for twenty minutes and no one had the decency to tell me is somehow my fault. Also, the doctor and staff denied my information was ever on display as a HIPAA violation. Just because the screensaver kicked in two minutes before you returned doesn't mean it wasn't visible for eighteen of those twenty minutes.

Had I been an out-of-pocket patient instead of Medi-Cal, I'm sure the staff would have found some common courtesy real quick, despite their claims that they treat all patients equally.

I have reported this practice to Liberty Dental, who was nice enough to find me another dentist in my area who accepts Medi-Cal.

Doctors are amazing inside this location ! I’ve never had such a caring doctor like the ones in here ! But the receptionist here are horrible and rude. I’ve going twice here and nicely made appointments and I completely understand the dental care being under staffed but they are just plain rude and immature. A blonde young women and a young man as well with black hair. They were talking not so nicely about patients behind their backs ! As if they hated doing their own job. So sad and unprofessional ! This day was 4/5/22 around 11:00 to 12:30 pm. Doctors were amazing but receptionist are very unprofessional.

I was unfortunate to experience complete incompetence and terrible business practices at the Western Dental in Burbank, CA. My insurance only allows me to go to a Western Dental, so I had no choice but to take my tooth pain to this office I already experienced had long waiting times and staff that treated patients with total indifference. Dr. Sadeghi saw me that day and indicated I indeed had an abscessed back moler and needed the tooth extracted. He claimed he could do the extraction right then and there and proceeded to do the procedure. I didn't even consider he might not be qualified to do this until he began violently pulling and tugging at my molar; I thought my jaw would break. It wasn't until about 10 min of this unsuccessful attempt to extract the tooth, he realized he'd be unable to complete the job. Dr. Sadeghi literally left me sitting in the dental chair with a partially extracted molar. In addition, this man was so callous, that when I began to cry due to the excruciating pain he was causing, he scolded me saying, "Don't cry, there are patients here and they're going to hear you!" This un-professionalism was alarming. With an infected tooth partially extracted, the "supervising dentist" came in and told me I needed to see an oral surgeon immediately to finish the job. I was petrified because I knew my insurance would not cover an oral surgeon, yet, I also knew how medically necessary it was. Needless to say, I spent that night at UCLA emergency center where I had to receive morphine along with shots in my mouth of a nerve blocker because I was left in unbearable pain. The Doctor at UCLA seemed perplexed at the condition I was left in and warned me that if I didn't have the tooth completely taken out within 24 hours I would potentially risk serious infection. Thankfully, I found a surgeon named Dr. Margossian in Burbank, who worked with me financially and completed the job that the WD Dentist failed at. I would go so far to say that the Dentist at WD left me in a "life-threatening" position that thankfully an oral surgeon was able to rectify. Dr. Sadeghi's incompetence caused me financial hardship as well as extreme pain; not to mention, the staff at WD was completely unsympathetic and disturbingly callous. This facility should be shut down!