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Regus - Double account; made up charges; refusal to refund or cancel
This is Regus at 1902 Wright Place, Suite 200, Carlsbad CA 92008
Initial charge was authorized at $98 - supposed to be 6 months virtual mailbox only for $2 per day ($62 monthly)
Charged $98 on 5/14/2021
Charged $98 on 5/14/2021
Charged $62 on 5/17/2021
Charged $62 on 5/17/2021
Asked for refund of duplicate /unauthorized charges on 5/14, 5/17 and at least 10 times since.
Then, billed for $233, then $266 on May 31 (for NOTHING!) And of course, they already have ALL money for all 6 months, if you tally it up.
On June 1, 2021 demanded entire account(s) be CANCELED AND VOIDED.
They've added services I refused to sign up for and verbally told manager face to face that I did not want/need. Over the phone, she acknowledged it, but nothing but nothing motivated her to refund my money.
They refuse to do it. Sent some [censored] 'refund' document that didn't result in any actual REFUND in my bank account.
Desired outcome: FULL REFUND, CANCEL ACCOUNT, NEVER EVER DO BUSINESS WITH THEM EVER AGAIN!
The complaint has been investigated and resolved to the customer's satisfaction.
I've had the chance to review your account and couldn’t see any booking/agreement in place.
I’ll ask a senior member of my team to investigate and contact you regarding the details. We will clarify the situation.
In the meantime and if you want to share anything else, you can email me at sandra.melody@regus.com.
Thank you,
Sandra Melody
Head of Customer Services
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