Regus reviews and complaints 1
View all 719 complaints
Replied
Regus - Double account; made up charges; refusal to refund or cancel
This is Regus at 1902 Wright Place, Suite 200, Carlsbad CA 92008
Initial charge was authorized at $98 - supposed to be 6 months virtual mailbox only for $2 per day ($62 monthly)
Charged $98 on 5/14/2021
Charged $98 on 5/14/2021
Charged $62 on 5/17/2021
Charged $62 on 5/17/2021
Asked for refund of duplicate /unauthorized charges on 5/14, 5/17 and at least 10 times since.
Then, billed for $233, then $266 on May 31 (for NOTHING!) And of course, they already have ALL money for all 6 months, if you tally it up.
On June 1, 2021 demanded entire account(s) be CANCELED AND VOIDED.
They've added services I refused to sign up for and verbally told manager face to face that I did not want/need. Over the phone, she acknowledged it, but nothing but nothing motivated her to refund my money.
They refuse to do it. Sent some [censored] 'refund' document that didn't result in any actual REFUND in my bank account.
Desired outcome: FULL REFUND, CANCEL ACCOUNT, NEVER EVER DO BUSINESS WITH THEM EVER AGAIN!
The complaint has been investigated and resolved to the customer's satisfaction.
I've had the chance to review your account and couldn’t see any booking/agreement in place.
I’ll ask a senior member of my team to investigate and contact you regarding the details. We will clarify the situation.
In the meantime and if you want to share anything else, you can email me at sandra.melody@regus.com.
Thank you,
Sandra Melody
Head of Customer Services
Latest Regus Reviews
Withholding deposit, retainer and refusing to refund credit 5 months without a telephone Regus Complaint - No Retainer return after 6 WEEKS Deposit refund BillingGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!