Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Department Stores Saks OFF 5th 901 S Coast Dr, Costa Mesa, CA, 92626, US
Saks OFF 5th company logo
Saks OFF 5th
reviews & complaints
Saks OFF 5th company logo

Saks OFF 5th

901 S Coast Dr, Costa Mesa, CA, 92626, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Website
www.saksoff5th.com
Phone number
+1 (714) 708-2237
Category
Department Stores
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 7:00 pm

Saks OFF 5th reviews and complaints 1

View all 179 complaints
ComplaintsBoard
R
9:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Saks OFF 5th has left an official reply on this complaint.

Saks OFF 5th - No properly handling my refund

Order #[protected] - I have called 10+ times over the last 3 months asking to resolve my purchase issue. I purchased a suit/tux from your online store. It arrived 2 weeks later without the jacket. I took it to the store, who told me they couldn't accept it - it had to be mailed back. I've called and spoken to many reps who told me all sorts of a variety of things. Then yesterday, your "back office" send the same pair of pants back to me... Because none of your reps told them in the issues notes that the jacket was never received by the customer. Please help me resolve this issue... And refund my ~$846! Thank you! [protected]@gmaill.com

Desired outcome: Refund ~$846 for the Suit I've sent back to them twice

Read full review of Saks OFF 5th
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
Saks OFF 5th representative's response
Feb 15, 2022 1:36 pm EST
Saks OFF 5th customer support contacts
Phone numbers

+1 (866) 601-5105

Address

901 Market Street, Suite 110, San Francisco, CA, 94103, US

Website

www.saksoff5th.com

File a complaint Write a review
View all Saks OFF 5th contacts
Hello, Robert. Thank you for bringing this to our attention. Our number one focus is to give all our customers the luxury shopping experience they deserve with those extra savings everyone loves. We apologize that your latest experience did not meet these standards. We will look into this internally and someone from our team will reach out to you directly with a resolution to this matter within 24-48 hours.
More
Send message
Copy link
Report

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.