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CB Department Stores Saks OFF 5th 901 S Coast Dr, Costa Mesa, CA, 92626, US
Saks OFF 5th company logo
Saks OFF 5th
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Saks OFF 5th company logo

Saks OFF 5th

901 S Coast Dr, Costa Mesa, CA, 92626, US
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1 complaint
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Website
www.saksoff5th.com
Phone number
+1 (714) 708-2237
Category
Department Stores
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 7:00 pm

Saks OFF 5th reviews and complaints 1

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R
9:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Saks OFF 5th has left an official reply on this complaint.

Saks OFF 5th - No properly handling my refund

Order #[protected] - I have called 10+ times over the last 3 months asking to resolve my purchase issue. I purchased a suit/tux from your online store. It arrived 2 weeks later without the jacket. I took it to the store, who told me they couldn't accept it - it had to be mailed back. I've called and spoken to many reps who told me all sorts of a variety of things. Then yesterday, your "back office" send the same pair of pants back to me... Because none of your reps told them in the issues notes that the jacket was never received by the customer. Please help me resolve this issue... And refund my ~$846! Thank you! [protected]@gmaill.com

Desired outcome: Refund ~$846 for the Suit I've sent back to them twice

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Saks OFF 5th representative's response
Feb 15, 2022 1:36 pm EST
Saks OFF 5th customer support contacts
Phone numbers

+1 (866) 601-5105

Address

901 Market Street, Suite 110, San Francisco, CA, 94103, US

Website

www.saksoff5th.com

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View all Saks OFF 5th contacts
Hello, Robert. Thank you for bringing this to our attention. Our number one focus is to give all our customers the luxury shopping experience they deserve with those extra savings everyone loves. We apologize that your latest experience did not meet these standards. We will look into this internally and someone from our team will reach out to you directly with a resolution to this matter within 24-48 hours.
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