Jerome's Furniture

We ordered living room furniture from Jeromes Furniture on 9/12/20 and still have not received our furniture. Originally it was scheduled to be delivered in October but when we called to find out the status, they said it would not be in until the beginning of December. We called again in December 5, and they said it should be in on the 6th. It was scheduled for delivery finally for 12/29/20, but I was just notified that the delivery is being canceled and they can't delivery until January 5, 2021.
I am also upset that no one contacted us about the delays, we had to call and find out. Terrible customer service.

A month ago I went in to Jeromes went to order living room set paid for it with my card no financing.
Jeromes said the furniture needed to be order it will take about a week or two get here . I said ok no problem i verified my address got the 5 year warranty to make sure if anything happens it can be replaced . The day comes jeromes calls me to tell the furniture is here they can deliver it by 6 pm I said ok no problem I will be home again verified the address with them . Then I get a call that it will get delivered at 7 that they had the wrong address again I verified the address it was the correct one I told your delivery person you don't have the wrong address it is correct what your telling me again he said I will be there soon . I waited no one ever came that night called the main store I told them I didn't want them anymore I would go in tomorrow which was a Monday to get my money back I would not start a relationship with a furniture company for 5 years with lies . I waited to see if the next day before I went to the store I'd someone would call me to apologize or to even explain anything didn't receive a call from no one once I go there to the store I got my money back I explained to them I cannot be waiting and starting a relationship I am going to deal with them for 5 years for insurance then they will lie as well for other things !

I purchased a recliner, mattress with headboard and frame. The recliner I received is gard as a rock unlike the one I tried in the showroom. When I purchased the mattress and framr, the sales rep Ana measured the height if the franw along with the mattress. It went up to my hip. The delivery guy set it up and it is at my waist. I told the guy it was too high. He saud I had 5 day window. I never signed acceptance of the items. I have to use a step stool ro get in ny bed. I want to return the items but I'm tokd all sales are final. I am very unhappy with this.

In May 2015 I purchase a new leather couch and a coffee table approximately 8 months ago, the couch was/is a top of their line with a $2, 500 price tag and therefore I was decided to get the additional 3 year warranty through Jerome's.

About 2 months into the ownership of the couch one of the backrest corners snapped off breaking in half and rendering the couch useless, after contacting Jerome's customer service they indicated that a technician will be inspecting the part and placing the broken parts in order, it took two weeks to get a "technician" to come the house and look at the broken parts, he concluded that the entire back support needed to get replaced (backrest support made of cheap wood); Jerome's customer service said at that time that it will take approximately 8-12 weeks to get it replaced.

Fast forward 4 months later and nobody in Jerome's seem to know the expected time of the part needed, furthermore; all receptionist always end the phone conversation by saying that someone will contact me the next day with information regarding the ETA of the parts...they NEVER call back! not once in over 8 phone conversations through the last 6 painful months!

Today is February1 2016, its been 8 months since I first contacted them in regards to the couch and I still have a broken useless couch in my living room, I have concluded that I will purchase anything else from them and exercise my consumer rights, legal action as they leave me no choice.

On 10/11/2010 I picked out model #HSP72MTS, HSP72MT6, HSP72MT7 the Vera Cruz light brown deer tan color living room set.
Customer service called on 10/17/2010 stating that the recliner was damaged and that was the last one in stock. I told them I would take the display recliner I had seen the week before. I did not want the set unless I could get all the matching pieces.
The customer service lady said that a new model is in it is the same just a different name .The Zoro model 68329, and it will be $100.00 less. I asked it is the exact same? Her reply was yes. Then the sales man from the store where I bought the set called me and stated the same . It is exactly the same just newer.
I was waiting for the delivery on 10/17/2010 witch was an hour and a half late, and a set that was dark brown. The customer service lady I was talking to on the phone asked if I was satisfied and if every thing was working I said I was not really happy with the color and she said I had 5 days if I had a problem with it . I have called Jerome's and talked to another customer service lady inquiring about the credit . She told me they were the same price. I explained to her what the other customer service lady had told me . She just said it was the same . I then asked her when they can come pick it back up because I really do not like the color and it was not what I was told. She said I could not return it . I asked for a manager she rudely told me one will call me back. I am waiting for a call back still. I will never buy anything there again.I feel like it was a bait and switch. They just Sale you the set you want but give you what the want .