CB Furniture Stores Jerome's Furniture Disappointed by misrepresentation and rigid policies

Jerome's Furniture review: Disappointed by misrepresentation and rigid policies

Marie Bonaros of Chino, US

Sep 11, 2024 11:47 pm EDT

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Featured review

I recently purchased a sofa and loveseat, and unfortunately, my experience has been disappointing due to misrepresentation by the sales supervisor. The sales supervisor assured me that the model I was considering would recline to 6 inches from the wall which was acceptable to me. However, upon receiving the furniture, I discovered that it does not meet the specifications promised. The reclining mechanism requires more space than stated, which has caused significant inconvenience in my living space. This misrepresentation has led me to question the integrity of the sales staff and the reliability of the information provided by the company. To make matters worse, when I tried to obtain a refund, I was informed by the corporate office that all sales are final. This policy seems unfair, specifically since the error was not on my part. I believe that in situations like this, there should be some consideration for the customer's predicament, rather than just viewing it as another sale. The lack of flexibility and customer loyalty in handling this issue has been quite disappointing.

Desired outcome: I would like a full refund and urge the company to ensure that their employees provide accurate information to customers to avoid such issues in the future.

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Jerome's Furniture response

Sep 12, 2024 3:39 pm EDT

Jerome's Furniture customer support contacts

Phone numbers

+1 (888) 537-6637

+1 (858) 924-1871

Address

16960 Mesamint St., San Diego, CA, 92127, US

Website

www.jeromes.com

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Hello Marie,

Thank you for providing us with a review, we appreciate your feedback. I am very sorry for any incorrect information regarding the space needed as well as for any difficulties in getting this matter resolved. We will reach out to you shortly to assist further, however if you have any questions or concerns, please let us know at jerrycares@jeromes.com and we will be happy to assist however possible.

Sincerely,
Jerome's Customer Care

Please contact me since I have a few questions I wish to address. Thank you

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Jerome's Furniture Contacts

Jerome's Furniture phone numbers

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Customer Service

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Mission Valley Dream Shop

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Jerome's Furniture emails

jerrycares@jeromes.com

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Confidence score: 100%

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Jerome's Furniture address

16960 Mesamint St., San Diego, California, 92127, United States

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Nov 19, 2024