Jerome's Furniture’s earns a 1.4-star rating from 105 reviews, showing that the majority of furniture buyers are dissatisfied with their purchases.
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Not what I ordered
On 10/11/2010 I picked out model #HSP72MTS, HSP72MT6, HSP72MT7 the Vera Cruz light brown deer tan color living room set. Customer service called on 10/17/2010 stating that the recliner was damaged and that was the last one in stock. I told them I would take the display recliner I had seen the week before. I did not want the set unless I could get all the...
bad server and delivery
I ordered over $1000 in furniture from Jeromes at the beginning of January. I was told that one of the items I ordered was not in stock and would be available sometime in March. I paid for all of the furniture in full through Jeromes financing with GE Money.
I was contacted by a representative at Jeromes on March 31st who informed me that the item (swivel chair) finally arrived. I scheduled delivery for the next day, April 1st. I received a call at 8am on April 1st letting me know that the delivery window would be between 3:00 pm and 7:00 pm. I waited at my home all day. At 6:55 pm, I contacted the delivery department to get an eta - since the driver had not yet shown up to deliver the item. I was told that the driver was running late and would deliver the furniture by 8:30 pm at the latest. At 8:45 pm the driver left me a message indicating that his previous customer refused delivery on their items and that he would have to take care of their issue - but he would be able to make the delivery within 1/2 an hour. At 10:00 pm, the driver still has not shown up so I contacted the delivery department at Jeromes and spoke with Anita.
I explained the delivery issue to Anita - and she sounded like she didn't even care and told me that I was the one who agreed to wait for the delivery. I asked to speak to a supervisor and was told that there was no supervisor available. She contacted the driver and said that he would be at my place in 20 minutes. At 10:45 pm, I called back and spoke with Anita again. I told her that the driver still did not show up. I told her that I was unhappy with the service. She was rude. At that time, I requested to cancel my order but requested to speak to a customer service rep or supervisor first. I was told that someone would contact me the next day.
No one called me the next day. I called the following day (today) and was told that the cancellation was already put through and that I wouldn't even receive a refund until 30 days or more. I asked the rep if I could talk to a supervisor or manager and was told that a supervisor or manager was not available - but she offered to transfer me to the sales department. My call was transferred but then disconnected. I called the sales department back - and my called was disconnected again!
I am extremely unhappy with the service at Jeromes. They do not seem to care about their customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor quality furniture and poor customer service
I purchased a leather/microfiber suede sectional from Jerome's Furniture in San Marcos about 1.5 years ago. The sales person also convinced me of purchasing the 5 year Guardsman Warranty. Recently, I noticed that two of the sections are ripping at the top seams (the cushions are attached). I contacted Guardsman's (which is located on the East Coast). I...
Read full review of Jerome's Furniture and 7 commentsbad service
I feel that Jeromes Furniture Stores located in San Diego California needs a drastic improvement on their Customer Service Department. I placed a call on Friday the 31st of March. After holding for 25 minutes I then received a recorded messagage saying the call volumn was extremely high and that if I left a message I would receive a call back within 24 hours. It is now Wednesday the 5 of April with no call back.
The reason I was calling was to have my Sleep Therapy bed picked up and "repaired" for sagging and a huge hump in the middle. I have been dealing with this problme for almost a year. They want to drop off a "loaner" bed for us. I dont think so, with all the bed bug problems happening. Since I dont want a loaner bed, then I was asked to deliver my mattress to the Escondido repair facility at my expense and time. We have only had the mattress 3 years. The problem started at about the 2 year mark for this mattress.
As you can see, Jeromes needs an extreme makeover in Customer Service.
The complaint has been investigated and resolved to the customer’s satisfaction.
So I have my warranty and they have it all set up for my replacement and I have claim #s and they supposed to schedule an appointment so I can get a replacement I’ve been trying to get a hold of drawls and I’m not getting nowhere I’ll called 3 times and it hangs up on me it’s like they are avoiding me
Purchased mattress and adjustable bed with cover the cover does'nt even come close to fit. I asked jeromes to return for money or store credit. Manager says cooperate will not refund money. So I tried to talk to cooperate and the same answer. It is a defect on the sheet.
Completely agree with you, their customer service dept stinks. And so does their furniture!
Jerome's Furniture Reviews 0
Overview of Jerome's Furniture complaint handling
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Jerome's Furniture emailsjerrycares@jeromes.com100%Confidence score: 100%Support
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Jerome's Furniture address16960 Mesamint St., San Diego, California, 92127, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 16, 2024
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We greatly apologize for the issues you've experienced. I would like to talk to you in more detail about what occurred and resolve the issue. Please contact me at [protected]
Thank you,
Leatha Molina
Service Manager
Jerome's Furniture