Jerome's Furniture
Reviews and Complaints

I called and spoke to the South Bay store manager in Torrance this evening. I explained to him that my fiancé has just gotten out of the hospital and ordered an electric bed. He wanted to finance his purchase and use his credit card. However, he was told that he could not. The irony was that he used his debit card over the phone and that wasn't an issue. How is this protecting the customer? If one card isn't allowed, how is another? When I spoke with the manager, he told me this was "policy" and would not make an exception. My fiancé has MS and cannot physically get to this store location. He needs this bed to continue his recovery and it is incredibly shameful that my fiancé, who has an account with this store, could not use his card and had to use his checking account and clear it to pay this entirely. Where is the humanity in this store?

Jerome's Customer Service

Friday 5/11/14:
I purchased a Cannery Sideboard at the Laguna Hills store. Devon, our sales associate, said it may be back ordered, but she was able to find one in stock. The delivery would take place the following day and I would be contacted via phone, email, and text later that evening to confirm the delivery. I did confirm the delivery.

Saturday 5/12/18:
The Cannery Sideboard was delivered and the driver and I gave it a cursory inspection and I signed for the delivery. About 5 minutes later my wife discovered one of the hinges was missing 2 of the 3 screws that attaches one of the doors. On closer inspection, the 2 screws had been broken off when the unit originally was built. Clearly the delivered unit was defective, and I immediately called Jerome's customer service to explain the problem and have the driver turn around and pickup the defective sideboard. The customer service representative said they would attempt to contact the driver to have him return and pickup the sideboard. After about a half hour I called customer service again and they said they could not get in touch with the driver and that they would schedule the pickup for the following Monday 5/14/18 and I would receive the usual confirmation phone call, email, and text. Customer service also indicated that the sideboard was back ordered and would not be available for a month. Later that night I received the confirmation phone call, email, and text message which I responded to confirm the Monday pickup of the defective sideboard between 3:15pm and 7:15pm.

Sunday 5/13/18
I received a call from customer service, there was some confusion on their part as to why they had a delivery scheduled for Monday. It took some time to help customer service understand that the sideboard had already been delivered, that it was defective, it needed to be returned, and that this was a pickup NOT a delivery. This took 2 more phone calls to clear everything up and to confirm the pickup of the sideboard on Monday 5/14/18 between 3:15pm and 7:15pm.

Monday 5/14/18
By 7:30pm no truck for Jerome's came to pickup the defective Cannery Sideboard as confirmed several time wit customer service. I still have the confirmation email sent from Jerome's. I called customer service to find out what happened and the representative very rudely said it is scheduled some time in the evening on Tuesday 5/15/18. He simply said I was wrong even though I explained that I have the confirmation email from Jerome's to prove it. He didn't seem to care, said goodbye and hung up. A few minutes later a different customer service representative called to apologize and that the pickup would be sometime Tuesday evening. He could not give me a time at that point. I did not receive a confirmation phone call, email or text that evening, which is typically the procedure with Jerome's customer service.

Tuesday 5/15/18
I called customer service to find out what time in the evening the pickup would occur. I was hoping it would be the same time frame of 3:15pm to 7:15pm. I was simply told it would be between 7:15pm and 11:15pm. The sideboard was finally picked up at 9:15pm that evening. This was not customer service, but customer punishment. Jerome's had my money and could care less about how long I had to wait for a replacement, not to mention the inconvenience my wife and I had been put through.

Thursday 5/17/18
My wife was out doing errands and decided to stop by Jerome's and talk to Devon, the sales person who sold the sideboard to us. She wanted to explain to Devon what had happened and see if it was possible to get the floor display unit instead of waiting a month. Devon said it was actually back ordered until the end of July or early August. Devon found a floor display sideboard at the Fountain Valley store and had her store Manager contact the Manager at the Fountain Vally store to hold it for us so we could take a look at it. Devon said my wife had to talk with the in-store customer service representative Samantha about the paperwork. My wife described Samantha as rude and not at all helpful concerning the situation, and further told my wife that we would have to pay a second delivery charge for the unit at the Fountain Vally store since the original had been delivered already. My wife tried to explain that the original delivery agreement had not been kept by Jerome's since they delivered a defective sideboard in the first place. Samantha simply did not care and would not help. I believe Samantha views the customer as the enemy.

My wife came home and told me we had to go to the Fountain Valley, so off to Fountain Valley we went. We met with Raul, the store manager and Liz the in-store customer service representative. After we explained literally everything we had been through and how poorly Jerome's customer service had treated us, Raul stepped up and made everything right. Keep in mind that Raul had never met us before and had nothing to do with the original transaction. He simply did the right thing. Raul called Samantha and explained that they needed to credit the complete transaction including the delivery charge. We would then purchase his display model of the sideboard and use a private delivery service of his recommendations. For some reason Samantha could not understand why we should not have to pay for the original delivery fee and that she needed to credit the fee. Eventually Raul was able to convince Samantha of the error of her ways, and she begrudgingly did refund the original delivery fee. Raul even went a step further and discounted the floor model price to make up for all that we had been through. We were not looking for a discount of any kind, we just wanted what we had paid for, nothing more. Raul's in-store customer service representative Liz, helped us with all the paperwork and helped us with the private delivery service. Liz bent over backwards to help us feel we had everything under control. The floor model of the Cannery Sideboard at the Fountain Vally store will be delivered on Friday 5/18/18. Because of Raul and Liz's help and understanding, they have restored trust in Jerome's, but only at the Fountain Vally store. We will not purchase again from the Laguna Hills store due to the lack of customer service from Samantha.

In Summary:
Here's how this whole event could have been, and indeed, should have been avoided. Jerome's quality control is squarely at fault. The unit should have been inspected upon delivery from the manufacturer, inspected prior to loading on the delivery truck, or inspected by the driver before the actual delivery. The customer has a contract with Jerome's, the customer pays in full prior to delivery with the agreement the Jerome's will deliver a non-defective fully function piece of furniture. The customer does not have the experience to know what to look for when receiving a product as far as furniture inspections are concerned. The customer is paying, and most importantly, trusting Jerome's to keep their word. It is not the customers responsibility to do Jerome's job.

What's interesting is that we have been in the process of changing out all of our furniture and had chosen Jerome's to be our exclusive furniture store of choice. Since 2016, we have purchased master bedroom furniture, dining room furniture, an entertainment console, and most recently, the infamous Cannery Sideboard. We still have 3 more room we want to purchase furniture for and had hoped to make these purchases at Jerome's. We are returning customers and are the bread and butter of any business. It doesn't make any sense to allow customer service ruin a relationship that helps Jerome's business model.

Robert Olivares
24095 Hurst Dr.
Lake Forest, CA 92630
[protected]
[protected]@att.net

1. purchased sofa table w/guardian warranty. the table is made of 'distressed wood.' while cleaning the table with a cloth, the cloth snagged on the table and pulled of a piece of wood. there is also wood chipping away around the center of the table. filed a service request: guardian told us it was a defect in the table and jeromes tells us it's not. so therefore, NO ONE WOULD FIX IT!

2. the motor on our reclining sofa stopped working in january. filed a service request w/guardian. they sent a service man out to check it. in FEBRUARY we got a letter stating that our "claim" was approved and that the part was ordered. that was THREE MONTHS AGO. the letter states to call jeromes for an update on the part order but when i call jeromes, i'm told to contact guardian.

Jeromes does not stand by their product and the warranty company they deal with is useless!

I purchases a as/is dining room table and chairs on 5/5/18. The salesperson (Wendy) stated that the only thing wrong with the table were scratches on the wood.
When we got the table and the dining chairs home we noticed that one of the chairs was missing a stick at the bottom of the chair that basically stabalizes the chair. The chair is not usable. If someone sits on the chair they can potentially fall and hurt themself. I am not asking to return the dining room table, I am asking for the chair either to get repaired or replaced. I have been a Jerome's customer for over 10 years, I always heard negative comments and I aways defended Jeromes but today when I called for assistance they stated since I a purchased from the Bloopers section there is nothing they can do. I would not think that Jerome's would sell a chair that is useless.

I purchased both products along with a mattress less then four years ago.

While the mattress has been wonderful. Both couch and loveseat have fallen apart. I am so unhappy. First I used loveseat and recliner cushion was falling out. I talked to warranty people (bought 4 year extended) said it was from normal wear. After two years I switched to couch. Same thing only this time cushion fell right out plus middle handle for recline has snapped off. I live alone and weigh 120 lbs. I choose Jerome's because I am born and raised San diegan. I had just gotten divorced after 32 years. Ex took everything. I thought I was buying something I could cherish for years. Now both pieces look terrible and recliner has no cushions.

What can I do?
Thank you for your time,
Bobbi barlin

In 2014 I purchased 2 dressers, a coffee table and an end table. I opened a Jerome's charge card at that time. In the months following I called because I had not received a bill and wanted to make payment they told me each time to wait for the bill. In 2015 purchased two reclining chairs which I paid off. In March 2017 I received a bill $1000.00 the bill stated I made a purchase in Feb. 2017, when I called they were turning to fraud but as I investigated further it was the bill from 2014 that you never billed me for, I am now paying it but I am now disabled and am not able to more than the than the minimum payment as i I'm on a fixed income. This month the interest kicked in! I am willing to pay for the purchase that you forgot to bill for, but I am asking that you remove the interest nail paid in full. Thank you

I listened to your tv ads for years, moms lazy boy lift chair broke with her in it and in the reclined position, not good.. well I thought I would try you, all this quality at great prices, then to treat myself I bought myself a new. leather recliner, , all off line as I never went to the showrooms, , the leather recliner was out of stock and to be delivered in 10 days, try over a month... the lift chair was same day, all good, then all bad after that, I was told the lift chair was for a small person as mom is almost 5 foot 3, , it seemed large when she sat in it then they said from 5. 3. to. 5. 10, , , , that is impossible as I researched it and exhausted every fact known... the remote sticks on going up by itself, the seat depth is so deep she cant sit in it correctly, it

Quality of furniture is crap and when they sold me defective lamps from their floor display they had me drive to other Jeromes for replacement since they said there warehouse did not have any.

When they delivered my 2 night stands, chest, and dresser, 3 out of the floor were damaged along with my wall. I reschedule a new date and the driver shows up at 11pm and then tells me my furniture looks fine and that I should paint the chipped wood and just says the crack on the chest looks bad.

He then goes outside and says you might want to look at this stuff before we bring it in. To my surprise, the furniture they bring is in worse shape then I already have. I am then told it would take 3 dats for new delivery. I tell the customer service rep what guarantee do I have that the next furniture will not come the same way. I am then told by the rep "well you can drive to the warehouse to pick your furniture". Why the hell do I need to do your QA job.

Get your act together Jerome, this is unacceptable.

Update: Of course today was my third attempt at having furniture delivered and of course another poor experience. I was told by a Customer Service rep who said he spoke to his supervisor that spoke to a warehouse supervisor that was going to personally inspect the furniture themselves. Either I was lied to, or the warehouse supervisor is a complete [censor]. The dresser they wanted to drop off had a huge crack down the back side and the driver actually asked me, do I still want it? I looked at the dude and said your serious. So I talk to the Customer service once again and asked to speak to a supervisor (Monica) who assured me she would send me pictures of the next round of deliveries and I could sign off on them before they arrived, that was 5 hours ago. She also advised that she would have the store where I purchased my furniture call me to issue a form of credit, well that didn't happen. At this point I have lost all faith in this company and if I dont receive what I am supposed to by tomorrow, then Jerome better send someone to pick their lousy furniture back up and issue a full refund.

My mom bought a whole dinning room set with hutch and buffet and spent over $4000 plus 5 year warranty. At exactly 1 year it started breaking off, paint chipping, arms breaking off and legs falling apart. Delivery people positioned furniture just right so that my mother would not see the damage that was hidden against a wall. Jeromes and insurance said there is nothing can be done.
Plus my mom is a elderly spanish speaker only. They told her it was real wood furniture and never mentioned another material. A Customer service personnel told me it was false advertizing. And my mom doesnt speak or read english was taken advantage of. And was given a english language contract instead of a spanish one so that she can understand what was being told. Please help.

Dear Madam/Sir,

I am writing this letter to complain about the poor service I experienced at your Anaheim store on N. Tustin Avenue. On Saturday morning, April 22, 2017 I came into the store with my wife to buy furniture with your salesman Preston [protected]) in that store. We had decided to buy a complete set of furniture for our living room and dining room and to have it delivered that same day. After a couple of hours we decided to buy the following items: a couch, recliner, an entertainment center, a dining table, six chairs, a coffee table, two end tables, and a server – all in a rustic style. Up to this point there was no problem. We arranged the 24 month financing, no interest, made a down payment of $1, 400, and arranged for the delivery that same day. We left the showroom at about 1 pm.

The delivery came about 9:30 pm the same day. We realized at the end of the delivery that the server was not delivered and that it had not been included in our order that Preston had prepared (he admitted to us the following day that we had told him to include that in our order on April 22 and that he had mistakenly NOT included that in the order and failed to draw our attention to that). We also saw that the coffee table was too large for the room and thus did no accept delivery for that item. The delivery man called a Jerome’s representative to inform her that we were refusing delivery of the coffee table because it was too large for our living room and handed me his phone with the Jerome’s representative on the line. I confirmed that we did not want the coffee table because it was too large for the room. The representative confirmed to me that we would get credit for that item and that we could go into the showroom the next day to order the server, and that we would not be given another delivery charge.

So far everything was fine. The next day we went to the Anaheim showroom to get the server and to look for a smaller coffee table. We also ordered a desk, since we also needed that. When we were sitting down to add all of this up and arrange payment and delivery we were then told that we could not finance this in 24 months but in 12 months. The finance person explained that this was a separate order from the previous one and amounted to less than the amount necessary for 24-month, interest-free financing. We told the finance person that the night before, when we returned the coffee table, a Jerome’s person by phone told me that we would be given credit for the coffee table and that and that we then could add the server that we thought we had ordered to the previous order.

The Jerome’s finance person said that this order was already completed (even though it did not include the server that we thought we ordered and that Preston knew we should order). She said our only option was to create a new order and because it was less than the amount needed to get 24 month, interest free financing, we could only get a 12 month financing deal. I the asked to speak to the store manager, who was rude and combative, and complained that we were being forced to finance a new order because Jerome’s had not properly fulfilled the first order, and that this was unprofessional and very poor customer service.

This is extremely disappointing for a number of reasons:
1. We thought we had included the server and that Preston had included that in our order. We only realized during delivery that Preston had not done that.
2. The Jerome’s representative on the night of delivery told me that we could get credit for the item we returned – and NOT cancel the order for that item and then have to start a new order. But then the next day I was told that this was not possible.
3. The manager at the Anaheim store was rude to me and my wife, insisting that we somehow wanted to take advantage of the system. We said all we wanted to do was get new furniture we thought we ordered and that because of the mistake made by Preston, the Jerome’s representative, and also by the Jerome’s representative with whom I spoke on the night of delivery, items that we wanted to buy in the original order were not included.

Now we have an incomplete house that lacks a coffee table and server that matches the style of the other items.

I then said this to Preston and the other staff at Jerome’s: If you won’t finance the additional item of the desk and new coffee table with the first order, fine. That’s disappointing but at least allow us to have the server delivered on the original order. The only thing we requested was to get credit for the coffee table we returned, apply that to the server that you did not include in the order we had requested, and allow us to pay the difference with the 24-month financing on the first order. Why is this so difficult? Why were we treated so rudely and penalized for errors made by your sales staff?

Needless to say, I am very disappointed and will take every opportunity I can to discourage people from shopping at Jerome’s. I could easily have been converted into a great fan and advocate of Jerome’s had Jerome’s simply provided professional service and admitted that the mistake in not delivering everything we wanted was theirs and not ours. All we want, I repeat, is the following: the server that we thought we ordered originally added to the original order so that we can finance that in 24 months. We are, after all, customers willing to spend $5000 in one weekend on furniture, precisely because we could finance it over 24 months and not 12.

I was also told that someone would get back to me on Monday, April 24, to discuss this situation. No one contacted me by noon. I texted Preston about this and he said someone would be “reaching out to me, ” but no one did. That is also disappointing.

Regards,

Dr. Andrew Jenks
Professor, Department of History
California State University, Long Beach
The Cosmonaut Who Couldn’t Stop Smiling: The Life and Legend of Yuri Gagarin (http://www.niupress.niu.edu/niupress/scripts/Book/bookresults.asp?ID=624)
andrew.[protected]@csulb.edu
Editor, Kritika: Explorations in Russian and Eurasian History
http://kritika.georgetown.edu/

To whom may concern Pierre Joseph a delivery driver out of escondido never paid me waited all day for hours im eleven hundred dollars in a hole and blocked me I know this not common practices among drivers he was a friend who I once helped and this is the pay back in return its hurts very deep to make things worse my wife's pregnant II just want people to be aware of this is going to hard for me to bounce back from I'm extremely trust worthy and honest person I worked Hard long hard hours always giving Jerome's my best making all the customers happy with a professionalism manner here are the days I worked Monday 2/20 $132 11 stops Tues 2/21/ $138 12 stops Wed 2/22/ $102 8.50 stops Sat 2/25 $120 10 stops Sunday 2/26 $180 15 stops Three week 2/28 13 stops $156.00 3/4 8 stops $96.00 3/5 6 stops 15 Stops ...$180.00 $672... $ 432 for a fact he is to receive more checks I want what's mine i hope this can get back to the owner of Jerome's there should be repercussions for such a cruel act as this this the fake check giving to me

Purchased motion furniture from Jeromes. 3 of 4 plastic handles now broken after only 5 years (I have a Lazyboy that is over 20 years old and still works!) Called to get parts from Jeromes, they no longer "do business" with the company so not I have motion furniture that DOESN'T MOVE! Customer service not interested in helping me fix problem. Will not buy there again if they cannot stand by their products.

I purchased a sofa sectional in May of 2010, the reclining cable broke. I filed a claim through Jeromes service dept. I was told that the cable would be delivered to my home, once I receive it to call to schedule service to come out. 5 months later & numerous calls to the service dept. I was informed that the manufactuer went out of business, so they couldn't repair the couch. Good news they gave me store credit to get a new sectional, but I only had that weekend to do so. My husband and I went to the store & after looking around saw our same sofa on the sales floor. We inquired if the manufactuer went out of business how were they able to still sell the sofa sectional (after all we loved the sofa). They stated it was one of the best selling sectional s, so they had another manufactuer make it and this was a better quality. So we selected the same sectional different manufactuer in Oct. 2010. Dec 2010 was our first service call- Left arm was loose, massage unit not working. The service Dept. came out tightened unit ordered message unit. Next service call was to adjust left reclining unit felt hard and was still leaning to the left. Service came out unit still leaning. In May we noticed tear in seams on 2 cushions (loose) on the sofa sleeper & ripped seam on the left back rest on reclining sofa. The cable on the right reclining unit has now broke too. Service dept came and picked unit up on May 2, 2011 restiched all seams that came apart, but has been unable to stop the reclining units on sofa from leaning. Long story short the reclining sofa has been at Jeromes service dept from May 2 to current date of May 18th, they have tried to deliver the unit to us twice with the same problem. I have requested a call from a manager, and haven't received one yet. In fact I was told that the supervisor would only be able to do the same thing the customer service rep could do, go down to the service department & look at the sofa. Although I've made numerous requests to hear from a Manager or supervisor to no avail. I do not feel that this is quality furniture as Jerome's has adverstised and they do not stand behind the product they sell. Apparrently they do not value their customers either - Do they have supervisors or managers? Where is Jerry Navarra the owner? Because this is not Quality furniture at the lowest possible price. Its cheap furniture at a quality furniture price.

We were in the market for an entertainment center and decided to make a purchase from Jerome’s. Big mistake! This was our first, last and worst experience ever.

Saturday: We were at the Moreno Blvd location and decided on a wall unit and were told it was discontinued, however the warehouse had one in stock. We were offered the floor model with $100 off, but decided against it since the glass doors weren't lined up correctly and the back panel was installed unevenly. These issues may have been resolved with proper assembly, but considering the 5 year warranty was $99 we decided to buy the new one. We chose to pick it up from their warehouse (30 miles from our home) the next day. We sat for an hour waiting to be rung up. First we were told our credit card had been declined, which we were adamant was impossible. Our card was swiped several more times and finally, we were told the "system was down" and to pay for the purchase on pick up the next day.

Sunday: The next morning, we received a phone call from a Jerome’s Rep, who said our credit card was charged-twice, so they would notify the warehouse that it was paid in full. My husband went to pick up the unit. Our father and uncle came over and waited for him to bring it home to help assemble it. My husband called an hour later and said “bad news: the one unit they have left is not new, in fact, it was a delivery return, damaged with pieces missing”. The warehouse manager seemed indifferent and told us to call the store. I called the store, explained what happened to the asst manager and was flatly told "well what do you want me to do?" I asked him to tell me what he could do. His response was "well, I can give you your money back if that's what you want". I explained we simply wanted what we intended to purchase, so if he could call around and see if another store had one in stock, in good condition we would consider it. The asst manager told ME to call around, as he was very busy and that I probably could get answers faster than he could. I pointed out there are no direct numbers for any of the stores and having to go through a phone tree to connect is very inconvenient. I'm pretty sure he had a way to access the stores directly. He casually said "Ok I will call around sometime tonight". There was no apology offered at all for the incontinence.

In the meantime, my husband asked the warehouse to call Scripps Ranch, and was told they had a floor model in “good to excellent condition”. He drove another 10 miles with the intent of purchasing it. Once he arrived there, he found the floor model to be in horrible condition, with deep gouges on the console, warped veneer and broken doors. I also called Chula Vista and was told they had one in stock, however, the sales rep admitted their floor model was in “bad condition and that she “wouldn’t buy it herself-but if we wanted it she could offer $300 off”. We declined. She asked if we wanted to come in to look at other units, to which I explained we had spent the past 6 months looking to find “the right one to fit our needs, style and price range”. We weren’t in the mood to start looking all over again and would rather exhaust all means to get this particular unit.

Monday: I called Customer Service and spoke to a representative who apologized and assured me this was not normal business conduct. She offered to call the manager of the store (as opposed to the asst manager) and said he was very good about customer service. Within 30 minutes I received a call from the manager, who was very apologetic, admitted someone mistakenly entered a returned item in the system as new stock and offered to call every location to check its condition. The manger called me back within the hour and confirmed he could not find a floor model in good condition. That said, he offered us $100 credit and free delivery and set-up if we wanted to choose something else. We agreed to go to the Chula Vista location that day, gave us the name of a manger to talk to. Grudgingly, we went to the Chula Vista store and surprisingly, we did find another unit, which we hadn’t seen before, that we liked even better. The manager was very professional and assured us it was in stock and would be delivered/assembled with no problems. We agreed on delivery to be Friday. He also said they would disregard one of the charges (essentially only reversing one since the new purchase was exactly the same price).

Thursday: I called Customer Service to confirm our delivery, spoke to the same representative and to my surprise, was told our delivery was not on the schedule for Friday. After some hold time, I was told the purchase was in the system, however, not placed on the delivery schedule but she assured me she would do it “first thing Friday”. She also offered a window of time, which we choose after 6pm (up until midnight).

Friday: Supposed to be delivery day, we received a call at 4:15pm and were told the double charges had been reversed and they needed us to approve payment again. My husband gave them our credit card number. We then received another call saying delivery would not be made because now the credit card has been declined. After questioning why they keep having so many problems with our transaction, I decided to call the credit card company directly to find out what was going on. According to the credit card company, both charges were reversed, however, they were still pending in the system and the funds would not be available again for at least 24 hours. The credit card company said Jerome’s could simply void or delete one of the charges and the funds would be released immediately. In the meantime, the double and subsequently, the third charge put us over our credit limit.

I called Jerome’s, attempted to speak to the manager of Moreno Blvd store (who is now on vacation), attempted to speak to the manger of the Chula Vista store (who is not working today) and the Customer Service manager (who is unavailable by phone). I did speak to the same customer service rep, who said until payment was made they would not deliver the furniture. I asked her to speak to the credit card company about how to get the funds released immediately and did a conference call so that she could speak to the card company directly. She was still adamant that she could do nothing since she did not have access to the payment system since she is not in sales. I asked to be transferred to the sales department and she was very quick to say “there’s nothing they can do either”. I asked her to “stop telling me what another department can or can’t do, since it’s apparent no one in the company seems to know what they are doing”. Before transferring me, she told me “even of they do reverse the charges and it’s paid for today, now we can’t deliver it now because it’s after 6pm and all deliveries have to be submitted before 6pm”.
I had been dealing with this nightmare for more than 2 hours! I was transferred to sales and spoke to the representative that initially rang up the transaction and was told she couldn’t reverse or void the charge since it was submitted 5 days ago. She offered to try the charge again in the morning and to request the warehouse deliver and setup first thing, possibly with a set time (rather than a time frame). Then she retracted her offering and said she needs to find out first it that can be approved.

It’s now after 8:30pm with apparently no entertainment center being delivered. At this point, we are unsure when it will be delivered or if we even want it to be delivered. They don’t want it to deliver without payment in full, although it is their fault payment hasn’t been made and it is obvious the funds are there. We aren’t trying to get anything free and have authorized them over the phone to charge it once the funds are released. We have been more than patient. We have come to the conclusion that Jerome’s bottom line is taking your money, no matter how bad they treat you. This is a bumbling fools operation. We have been inconvenienced 2 days and countless hours of stress, waiting on hold and phone calls. Driven 70+ miles. We have paid and taken our 3 kids (toddlers) to a baby-sitter twice so they wouldn’t be in the way during delivery and assembly. We have our furniture moved around to allow adequate room to assemble it. We have attempted to purchase, now, two entertainment centers and our credit card funds are in limbo. I do not believe in patronizing any business that doesn’t provide quality customer service. Likewise, I see this as premonition of what could possibly happen in the future. Can we anticipate any warranty claims to be handled just as substandard? With that said, I would rather cancel the whole thing and buy else where. We are in a large city where furniture stores are abundant. However, my husband is tired of shopping around and just wants this deal to be completed so that we can never shop at Jerome’s again. After reading many reviews online, it seems Jerome’s has a reputation of poor quality and customer service. Perhaps instead of investing so much money on advertising, they should invest in customer relations courses, proper inventory control techniques and credit card transactions. This is absolutely the worse buying experience ever!

I am deeply sorry I purchased my furniture from Jeromes. My sofa and love-seat began to crack on the arms after light use for less than 9 months. They picked it up and attempted to "repair" my couches and did an absolutely horrible job. The couches still were cracked, and even the delivery drivers just looked at me and shook their heads in shame. I demanded a refund because I had lost confidence in the craftsmanship of their work, they didn't do a good job of repairing the furniture, and to add insult on top of injury they attempted to charge me 25% of what I paid for the couches as a "usage fee", EVEN THOUGH I paid EXTRA money for stain protection!

So basically they said we'll swap you out with new couches, but were gonna keep 25% of the money you spent on your couches... so now you'll have LESS money in credit to get a couch from us. Wait a minute, I already lost confidence in the build quality of your furniture, so now your taking MORE of my money, and saying you HAVE to get something CHEAPER with LESS money from us? How rude and utterly grimy is that.

I will never again recommend anyone to Jeromes, and I will do my very best to talk everyone I know from buying their furniture.

To be continued...

My wife and I bought all of our home furniture at Jerome's in Chula Vista.

My first Living room Leather sofabed lasted for a couple of years.. then the framing broke. since I bought the warranty I tried to used it and I got the runaround until they finally asked me to take my sofabed to San Marcos.. Then they told they do not make that sofa anymore.. anyways it was a huge headache that I ended up keeping it.

Ten we bought their wannabe Tempur-pedic mattress for almost $1000.00 .. well the Fking wooden box broke.. Come on Im only 160lbs.. this is ridiculous.. Tried to use the warranty .. same crap..

Would I go back ? NOOO

Would I recommend Jerome's NEVER..

I believe paying a little extra might be worth it some where else..

Two months ago I bought a twin extra long pillow top mattress from Jerome's furniture on Morena Blvd. in San Diego. The sales person convinced me that I should have this fancy Diamond Clover Twin bed set with a plush top. He said it was a great mattress for side sleepers like myself. Well in less than two months time the mattress has softened to the point were it gives poor support. I wake up with chest aches and back aches and have to take ibuprofen to be able to function and not be in pain. I called the called the customer service department and they sent out a Sleepteks America Mattress technician who did a few measurements and told me I would have my "answer" in a week. Today I got a denial letter in the mail saying my complaint is unfounded. I called the service department back and they tell me there is absolutely nothing I can do. No refund, no exchanges because I have had the mattress for two months.

I feel terribly cheated. I only wanted a mattress that would give me a good night's sleep. This mattress with this stupid pillow top is way too soft. The sales person really pushed this pillow top stuff like it was the greatest thing but it softens up in no time and gives you no support. I am going to look into the laws and see if I can sue Jerome's for fraud.