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CB Banks Bank of America 640 W Mission Ave, Escondido, CA, 92025, US
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Bank of America
reviews & complaints
Bank of America company logo

Bank of America

640 W Mission Ave, Escondido, CA, 92025, US
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1 complaint
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Website
www.bankofamerica.com
Phone number
+1 (760) 743-1764
Category
Banks
Working hours
Mon
9:00 am - 4:00 pm
Tue
9:00 am - 4:00 pm
Wed
9:00 am - 4:00 pm
Thu
9:00 am - 4:00 pm
Fri
9:00 am - 4:00 pm
Sat
10:00 am - 1:00 pm
Sun
Closed

Bank of America reviews and complaints 1

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5:47 pm EST

Bank of America - Unwilling to cash US Savings Bonds

Spoke with Juana Ramirez, Financial Center Mgr, Escondido, CA. Ms. Ramirez informed me she could not cash in my US Savings bonds because my name did not match the bonds. I provided Ms. Ramirez with a copy of the name change and confirmation that the SS number on each bond was the same as in my BOA profile, which I have been banking with since 2003. Ms. Ramirez stated she would elevate this to her manager, Joshua Mendez, Market Mgr. I was denied the contract information for Mr. Mendez. Mr. Mendez never contacted me to resolve this issue. BOA has been provided all legal information needed to cash out these bonds and has failed to act as required by the US Treasury.

Desired outcome: Immediately cash all my bonds.

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