Ashley HomeStore

I have been a loyal customer to Ashley furniture, but unfortunately my last experience was very unpleasant. A little over a year ago my spouse and I bought a living room set from Ashley. We loved the furniture and were very happy with our purchase. We decided to revisit Ashley to purchase a bedroom set. Our trip to Ashley was very pleasant. The salesman, Tommy Tran, was very positive. When deciding on what furniture to buy we suddenly felt like we were at a car dealership and felt that haggling the price was our only option. We bought a complete bedroom set, mattress, and a coffee table that the manager talked us into by giving us a slight discount. After purchasing the furniture our troubles began. We were told that we had to pick up the bedroom set ourselves because it was a floor model. We were also told we had 72 hours to do so. 24 hours after the purchase we called Ashley and were told the furniture was broken down and it was in the where house ready for pick-up. The very next day we called Ashley again and were given the same information. When my husband went to pick up the furniture it was definitely not ready for pick-up. The bed was not taken apart and he had to load the furniture from the showroom to his truck. He was also unable to take the bed and had to return the next day to get it. One of the dressers was missing a piece. My husband was told that they would give him the piece, but when he collected the furniture the man who gave him this information was not there. The employees informed my husband that they had to special order this piece and it would take several days for delivery. The mattress, bunkie beds, and coffee table were being delivered on December 2, between 9:45a.m.-1:45p.m.. The delivery did not arrive until after 3:15. I understand that there are delays, but we were not contacted about the delay. When the furniture was deliver we were concerned about the bunkie beds because it looked like we just received one and we needed two. The deliverymen informed us that both bunkie beds were in one package. After the deliverymen left we opened the package and discovered there was only one bunkie bed. We called Ashley furniture several times before we were finally given delivery information. The second bunkie bed was finally delivered much later that night. My biggest concern was with the mattress. The bed set was very large and we also purchase the Simpson Cove CK mattress set, which is very high. When purchasing this mattress we were not informed that this mattress would be too big for the bed frame. When we put the mattress on the bedframe we quickly realized that this combination of frame and mattress was much less that ideal. I called Ashley furniture hoping to exchange the mattress for a thinner style. I was rudely told that there were no exchanges after delivery. This was the first time I was given this information about exchanges. I also read my receipt and found no information about exchange policies. If we could just exchange the mattress we would be very happy. This experience was very horrible. My husband and I were planning on furnishing the entire house through Ashley Furniture, but this experience has definitely changed our minds about the situation. If this problem can be resolved we may consider continuing our relationship with Ashley Furniture. If it cannot be resolved we will make our best efforts to spread the word through social media and Better Business Bureau that Ashley Furniture is not a place to do business. Autumn Burza [protected]@yahoo.com