LensCrafters

Gee "makes your glasses" do you happen to work at Lenscrafters...or perhaps own stock? We all know when you shop at Lenscrafters you are paying for the 5 roaming employees (with full benefits) and the fancy store front. I'm going to go out on a limb here and say that probably...probably a lot of Lenscrafters fancy "name brand" glasses come out of the same factory in China that some of these on line optical places get their frames. Go on in and see how they try to up-sell you all the bells and whistles. I think they work on commission. It cost me well over $500 for my last pair of glasses at Lenscrafters and that was the sale price. Yes, I got the overpriced designer frames. That was the last time. I just ordered from Zenni and got all the bells and whistles for $132. I can have 3 pairs of transition, progressive, anti-reflective, anti scratch glasses for what I paid for one pair from Lenscrafters. Dang I love the internet!

Duped again 2

Yargon,

Just because a frame is marketed for being "durable", doesn't mean it's impervious. Here's a lesson on metal frames: titanium frames are made of titanium, though titanium is not the only metal in the frame. Titanium does not adjust and certain points in the frame need to be a different, moldable metal that are susceptible to the slight bending that occurs when glasses are adjusted. As for the frame that Calladus broke, the description is unclear where exactly the break was as "right under the earpiece" does not tell me anything about the breakage location. My best guess is around the temple or the hinge. This is a place in which is adjusted in order to fit the customer's head, therefore, that part is not titanium. As for the frame being "sold as titanium", I'm sure this was a misunderstanding by the customer. The customer may have initially stated they preferred titanium, but after the selection of these frames was rejected by the customer, the optician may have moved on to another material. If the customer specifically asked if the frame they were purchasing was titanium, in which the associate assured them of this fact, the customer would have been mislead. Customers will notice that most frames made from titanium, have "titanium" printed on the inside temple (side of the glasses).

As for Lenscrafters being the so-called "JiffyLube of the lens world"- I'm not sure how you've come to this accusation. How dare Lenscrafters sell a quality product and stand behind their product when something happens. How dare they "rip the customer off" by offering half off replacement lenses when the customer is completely negligent for scratching their lenses. I wonder how many online prescription glasses companies would honor this? Let me ask you another questions: do these online sites offer the EXACT frame you would buy at Lenscrafters with the EXACT lenses? You pay more at Lenscrafters because you are paying for a designer frame, not a frame devoid of any branding stating whom actually manufactured it. As for the lenses, I took a look at zennioptical.com and they did not state anything about the type of lenses the customer would receive. If they used a quality name brand, they would have it plastered all over the site to assure the customer of quality. Lenscrafters carries name brand lenses with name brand and patented coatings (e.g. Scotchgard) and these products cost more for Lenscrafters to purchase in whole from the vendor, so why wouldn't they charge more for their product?

As for online precription glasses companies, where on earth would you take these glasses to get adjusted? Oh I know! Lenscrafters or another optical store. And what happens when they break your poorly made, poor quality material glasses? You complain that they were responsible and demand a free pair of glasses. You can just ignore when the optician stated prior to the adjustment that they are not responsible for breaking these glasses. Also, when you go into any quality optical store, these use an instrument in which you hold like a pair of binoculars. This is called a pupillometer in which measures your pupillary distance. How are you going to measure this yourself without this instrument, let alone a trained optician that can use it? Oh I know! You also rely on stores like Lenscrafters for their service to measure this, and then decide you aren't interested, taking note of the pupillary distance to turn around and use on these sites. And yet another problem with this is when you go into these stores, yet again, to purchase glasses and they tell you to look at them, in which they then put a mark on the lens. This is to measure your ocular center height. I have yet to find an online website that uses this number. They assume your eyes sit perfectly centered in the lenses. This is rarely the case, unfortunately for the hopeless consumers of these online websites. When buying multifocal lenses, this process becomes even more meticulous as further measurements need to be taken for the customer to see distances, mid-range, and reading. Once again they have to assume every one of their customers is the same for this measurement.

At Lenscrafters, not only are you paying for these brand name items, but services by the opticians in making the exact measurements previously mentioned, and to the lab technicians to make sure every number on the ticket, from lens power to progressive fitting height, matches the actual lens reading exactly. Do not misconstrue my mention of branding as simply advertisement for some pre-teen to brag about the giant rhinestoned CHANEL on the side of her glasses, but it usually denotes quality and this is how they became a name brand.

As for the actual issue with the breakage of the frame Calladus explained, without knowing where the breakage was exactly, I can not tell you why the employee told you it would cost you money. All services performed on glasses by Lenscrafters that were purchased from Lenscrafters are offered free of charge. If the point of breakage needed to be soldered, Lenscrafters does not have the soldering iron or anything near the capabilities that would fix this, therefore that would not cost money. The only thing that may have costed money is replacing the frame due to customer negligence. Lenscrafters is riddled with customers that cry, "But I didn't even touch it! It broke on its own!" This is why they are trained to identify what is customer negligence and what is a defective product, and usually they ignore the fact that it was customer negligence and go ahead and replace them. This is usually because the customer was courteous and respectful of the staff, so keep that in mind.

Many do not understand the meticulous task of creating glasses and everything that goes into creating an optically perfect pair. I didn't understand any of this before learning the art of glasses making, so I understand that many people think the place they received their glasses at is trying to some how scam or deceive them in some way. Opticians and lab technicians and fully trained to recommend certain frames and lenses to customers based on customer needs and price range and will usually go out of their way to make the customer happy. Are there bad employees at these places, yes, but perhaps you should ask for a manager if you feel an employee is not doing everything to rectify your situation.

Suzzie, if the jeans were sold to you for $400 and billed as being impervious to tearing and they ripped a week later while getting into your car, you might be justifiably upset.

As for Lenscrafters, all brick and mortar eyeglasses stores are rip-offs, but Lenscrafters is the JiffyLube of the lens world - established ripoff artists. Why pay half a grand for glasses you can purchase online, as you apparently have several times, for 1/10th the cost? I recently got my first pair online, with memoryflex titanium, anti-reflective coating, UV protection, microfiber cloth, case, sunshades, etc., all for $40, and a perfect prescription to boot. Lenscrafters meanwhile tried to get my mom to pay an extra $100 for anti-reflective coating because they didn't offer the AR coating "in that frame." Ridiculous.

the flexable frames no matter what they are made of can still break-ALL frames have sauder points where the glasses are out together. Again I still fon't understand how you can blame lenscrafters for your breaking your frames! If you bought a pair of jeans then ripped them and didn't remember how would you blame the store where you purchaesed them?