I received my contact lense order for a 6 month supply. I received 4 boxes 2 of which were a different prescription than my last order. I took them back to the store in Rancho Santa Margarita. The person working there told me that the prescriptions were correct and that one was for my left eye and the other right eye. So right there in the store I opened the boxes and tried them on. I left the store and kept the contacts in for a while. I was unable to see out of my This same thing happened with the order prior to this order. They replaced the prescription and gave me all one prescription. So i have 1 prescription for both eyes.I was unable to see out of my right eye. I called and told to bring them back and they would replace them with the correct prescription. So, I went there this evening and they would not take them back because the box was opened. How else would I try them on? I did it right there in the store. I'm really frustrated at this point and would like my money back for a full refund
Wendy Bender
[protected]
[protected]@gmail.com
Desired outcome: Full Refund for purchase
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Go back to the store and demand to speak with the store manager directly. Explain the situation clearly and insist on a full refund or the correct prescription. Document everything, including your previous interactions and their responses. If they refuse to cooperate, escalate the issue to their corporate office and use social media to expose their poor service. Make it clear you won't accept anything less than what you paid for. Stand firm and don't back down until they resolve this to your satisfaction.