Joe's Crab Shack

Very unfortunate experience that I received on Saturday, August 14, 2021. I placed an order that included muscles and a steam bucket of both dungeness and snow crab, shrimp, sausage, corn and potatoes. The muscles were okay, the snow crab had green junk at the top and the "deveined" shrimp were still dirty. I'd hope that spending almost $70.00 would be worth my wild, but it was a disappointing experience. With this pandemic, we look forward to some sense of happiness, which includes good food. It was really unfortunate that my trip was a waste and the food was not cleaned/prepared properly. I had taken it to go so I did not see this until I got home and unfortunately was not able to get through to a manager when I called back. I usually take these matters up with the store itself, but when I'm unable to get through, corporate is the next step. Looking forward to hearing from you with some resolution to this matter, thank you. (Order #2263 - $65.07 - Garden Grove, CA location)

On July 3rd at Garden Grove location we went to had a 45-60 min wait. No problem, we love Joe's Crab Shack. We gave them our phone number and waited out front. No one contacted us after over n hour we finally went in to find out what the problem was and got seated and ignored for a good 20 min not even water or a drink order. Finally he took order and many items were unavailable, fine we change it and they still barely come on service. Got food and a few ohs yeah we are doing it's and a bartender came to tell us we're going to be served after 2 1/2 hours at this place we missed any local fireworks which was the plan. :/ Then just for kicks I used the bathroom DIRTY BTW with no paper, no soap available container was broke into by someone trying to wash hands it was unusable when I tried to get soap out (or hand sanitizers :/ This is just too much...

I placed an online order in front if the manager Dio Perez at the Harbor and Chapman location in orange county. He stated my order never came through his system. Even after providing proof of payment. When I asked for a refund I was told there was nothing he could do. I'm not sure where orwhy there was a miscommunication but the fact that he couldn't provide a refund or the food items ordered is beyond me.