Chipotle Mexican Grill reviews and complaints 1
View all 659 complaintsChipotle Mexican Grill - burrito
I had gone to this restaurant and ordered a Burrito. I saw that the lady making it was slipping a receipt with her hand and touching my burrito with the same hand. I went to the cashier and said that I want my burritto to be replaced as I did not want that one touched with the hand which also touched the reciept, The reciept could have been touched by many hands.The guy behind him said ok. However there was one lady customer behind me who started yelling at me asking" YOU WANTED THAT BURRITO RIGHT?" She was completely harrashing me and emarrashing me infront of the whole restaurant. There were one senior couple with her in the dinning room who were starring at me as if I did something wrong to them. In additon to this I saw a sigh saying TRY OUR QUESEDILLAS FOR 2.10 in the Glass and I thought I will try, I had never tried it before. I asked the lady to make it
When I reached the cash register and I was told $ 15 was my total . I asked how did it become 15 as I had orders Burrito for 7 dollars and quesadilla for 2.10 . He said that this was adult burrito. I said I ordered the one shown in the glass. He yelled at me and said "DID YOU TELL THAT TO HER?. Was not she supposed to ask me which one? I said I don't want it and a lady behind him yelled " WHATEVER" . Everyone was starring at me. I called the customer service and explained to a lady called 'RAINA" To my surprise she completely ignored everything and only caught the price for quesadilla and asked me " DID YOU TELL THEM WHICH ONE YOU WANTED" . She did not even bother to apologize. NEVER GOING TO THIS RESTAURANT EVER AGAIN. I have seen flies flying around everywhere and dog poop in the floor completely ignored by this restaurant employees. WHAT A SHAME
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Middletown Ohio worst chipotle ever!!! His and Her rest rooms. Worst customer service of any restaurant I've ever eaten in Charged for extras I clearly did not order Online orderGiving a Voice to Consumers
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