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CB Fast Food Chains Carl's Jr. 5501 Telegraph Rd, Los Angeles, CA, 90040, US
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Carl's Jr.
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Carl's Jr. company logo

Carl's Jr.

5501 Telegraph Rd, Los Angeles, CA, 90040, US
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7:47 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Carl's Jr. - turned off fountain cus used of water cup

This was on sat 9, 2001 around 8
We had orderd the original salad, the taco salad. And a med. Combo for the chicken tenders.
I thought to myself I cant share the straw with my sister and mom!
So I ask the cashier (who served us luis) for a small cup.
I pore soda onto the small cup for myself.
I go back the fountain, and right when my drink was full the machine sound as if they ran out.
"the workers said the machine is broken"
When we got our order (the cashier luis) points at the small cup tells me "your actually suppose to pay for those drinks" I told him I the the soda from our cup.
So now the people who wanted to get soda had to go ask the counter.
While we were eating im facing the fountain and the counter.
I see one of the workers from the back walking towards the fountain to get a drink "luis is waving his finger no no no!" the worker didnt see him!
And what do you know the fountain works!

I told my mom what I had just saw!
She go to the counter for soda ask whats wrong with the machine.
Luis says "oh its broken right now!"
My mom tells him "my daughter got soda from our cup"
The other worker ask my mom if she'd like to speak the the manager!

Manager comes out I tell him how I got my drink!
He tells me we'l turn it back on for you.
I ask him why is the machine off?
He said "we dont want customers especially the kids to get the impression you can get soda with the water cup"
I said "so your saying you turned off the machine cus you think I used the small cup to get soda!?"
The manager goes"no no" I said yes that's what your saying!
I told him "before you accuse me of stealing soda from your machine cheek your camera and anyways I paid for our soda and everyone else in the store also!"
This jerk tells me why do you have that cup its only for water?
I tell I have a cold sore so I didn't want to share!
Then he tells me "why didn't you just buy another cup its only a dollar?"
I yell at him"for what we paid for our drink! Why dont you take the fountain machine off so you can just serve the people the soda!"
He says I dont know what to tell you "we'll turn the machine back on"
I walk a away "tell him your just being rude!" he says and your not?"
I tell him"of course!"

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Update by medusa29
Apr 20, 2011 5:45 am EDT

wow i only pored soda onto a cup cus of my cold sore.
and we ordered a med cup and a combo!

if i got soda from the fountain with the "water cup" then i dont blame them for turning off the fountain.
"but i didnt !"

for ex:
issss it stealing, when a parent ask for a cup for their child and pores soda from their own?

Update by medusa29
Apr 18, 2011 9:45 pm EDT

how am i stealing?
when got a refill i used my moms cup .
the only reason why i pored my self some soda onto the water cup was cus i had the cold sore!

Update by medusa29
Apr 14, 2011 9:15 pm EDT

When I went back the fountain I used my moms cup(the white cup)
So yess I was refilling our original cup, since it was already somewhat eempty.
And while I was refilling the soda became all watery, the cashier turned it off while I was still refilling.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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