Carl's Jr.

Hi I was visiting a Carl's Jr. Store in Los Angeles CA store # 7372. Alicia took my order in a really bad temper. To start of when we went into the store she didn't have any type of greeting. She immediately said "Yes!" meaning how may I help you. Then my husband placed his order and I told her I wanted a cheesecake, she rolled her eyes at me and didn't say anything, so I thought she took my order and that maybe she was just having a bad day. My husband paid with his credit card and I took a seat with my children so I didn't see the receipt. When other member from the company took the order to the table I notice I was missing my cheesecake so I remind him about it. He left and few minutes after he came and said I didn't order one. So I went up to the register and I asked Alicia for the receipt just to make sure she didn't charge me for it. What she did was to rude and unethical. She gave me the receipt in a really bad manner and I really didn't understand why, so then I asked her for her name because she didn't have any type of uniform or name tag. She didn't wanted to give me her name or the store number. She then started screaming at me saying "why are you gonna call the corporate was it for the cheesecake?!" I said "no, it is because of your bad attitude towards the customers" she then started screaming at me more loudly infront of the other customers and employees and said "I don't care if you call them!" I then said "I am not asking you if you care because apparently you don't!" Alicia then said "Do you think they are gonna fire me like they did to you?!" I then then said "I have never worked in Carl's Jr and second of all you don't even know me and I don't even know you!" She then said "just leave if not I am gonna call the cops!" And she turned around and went into the office and close the door on me. My children were scared and started crying because she was screaming really loudly at me. My husband took them to the car and waited for me there. I don't know if she confused me with someone or maybe she was just angry at the moment and didn't know what else to say. I have a degree on business management and own my own company and I certainly know that her behavior was so inappropriate and unethical for the position she has. I don't know if she is the owner or the daughter of the owner but she was just so certain and secure of her position. She obviously needs an extensive training course on management to be in that position. I am really disappointed on the service provided and I hope you can take care of the problem soon so you won't loose any more business. Thank you for taking the time to read this!

Sincerely
Kelly Anderson