LA Fitness International

We currently have membership in one gym on San Fernando and we want to check a better option, I printed 3 guest passes for LA Fitness NORTHRIDGE, CA to try the different classes and train the 3 days and if we like it then we can move to that club...
My Wife, my nephew and I went to the club on Sept 30th around 8pm and the sales rep gave us a tour and showed the membership options and He said that the guest passes are activated just next day stop by the counter to sign the waiver and use them for the 3 days and hope we get convinced on join the club.
Well we went yesterday October 1st at 6:55pm PST to train and at the counter after checking the passes they sent us to the sales area for the tour again, I explained that we had the tour yesterday and that we wanted to train and try the gym and for my wife the zumba class.. well the sales guy said NO, take a seat.. so we wait for more than 10 min and MAX BARBARY the Sales Rep came to Us, I explained the situation that we wanted to train and try the passes... and well after the 3 days we will decide if we stay or not... He wanted to sell the memberships and I told him that I had the prices printed from yesterday He said NO they are not valid anymore, Ok I understand end of the month, blah blah, he took our ID's and I have a California ID my nephew too and my wife because She is in the process of the inmigration she has Her ID from Mexico well until we have all settled down.. He said NO, this is not valid is not a US ID.. I told him well she is on that process and if we will be signing the waiver we should be ok.. He said NO, NO guests with different type of ID, that I should pay the full membership in order for Her to enter the gym and if I don't like it I can ask the refund in 5 days. or only my nephew and I can enter as guests.. so I said forget it, how is that possible? He said is the system... and we left the club.
How is this possible? I don't see on the Guest pass a note that only US RESIDENTS with a valid US ID can enter the club? not even on the terms and conditions, an ID from Mexico is valid and the migratory status should not be requested in this cases it's just a fitness club.. and How is possible that only PAYING at front for the membership my wife can access the club bad sales practices.. and o well with the note that he said. "if we don't like the club in 5 days I get a refund" that's a bad sales tactic, it's not the way to treat future members, it's not the way to treat people, I felt that as a racism because also I have dual citizenship and have my Mexican ID and passport and it's valid as a proof of identity. so if for ignorance He treated Us like that or because He said the system doesn't let me should be said on the guest pass "SHOULD HAVE VALID US ID" how do you deal with tourists? same case..
We left the club very disappointing and we were not treated well, how this club is considered "excellent and how the LA Fitness is proud of the people that work there and have BBB+"? when they don't treat customers as they should.. Bad businesses and bad reputation is thanks to the bad practices on their employees.
Regards,

HORRENDOUS! Northridge, CA LA fitness location on 18670 Devonshire St has to be THE WORST LA fitness club I have ever attended.

I have had membership there for years and my mom has had on and off membership with them. I decided to take her a few weeks back to take her mind off of a memorial service we had to attend that day. We were going to have her attain a guest pass under me. My mom started walking into the gym, while I was still checking us in at front. The operations manager there started yelling at her to get back. She came back and he said he needed A, B, C to give her a guest pass.

He was giving us a hard time with his attitude, being rude, and taking his time. We had to get going after a while for memorial service. He sensed the "rushness" and after telling us that he was setting her up with a guest pass, he looks at us and says "you know what, I don't have to take this, I don't have to give you a guest pass." He started raising his voice and humiliating us right at the front desk where everybody checks in! He started accusing my mom that she was "sneaking" into the gym! I called HR the next day and they told me they had no right to deny the pass unless she had attended the gym within 6 months, was too old, too young, had some physical limitations. HR put a note under my name saying the next time we go, LA fitness has to honor the guest pass.

So we go the next time and the general manager somehow knows who we are and immediately says to us "you were here 3 weeks ago weren't you? Trying to get in? I can't over ride that." Then I told him clearly what HR told me and to look under my name for the HR note. He continued to give us a hard time and then blatantly lied that "any ex member of the gym cannot be issued a guest pass." ! I again had to REMIND HIM of LA fitness policy for guest passes. I caught a brief expression on his face that showed he was a little scared of being caught of blatantly violating policy. He then did us a "favor" of issuing a one day pass. He did NOT issue the 3 day pass as should have been given!

Also, apparently the operations manager clearly violated policy by telling my mom's identity and incident to the general manager, because after dealing with him for God knows how long, he started saying the same thing that "you were sneaking into the gym and you used abusive language." I was horrified that such FALSE accusations were put on my mom and I !

Above all he wouldn't even hear us out and said "This conversation is over!"

I would suggest people to sign up at a different gym in Northridge or wait for the new location in Woodland Hills.

Cons:
-Over 10 years old worn out equipment
-Most equipment is broken and remains broken for months with an "out of order sign" on it
-Dumbbells and mats are all over the place
-Locker rooms are very unsanitary
-Locker room bathroom doors have wide gaps which might make one think if people can see through
-Most lockers are broken
-HIgh theft location, front desk actually has fliers claiming indemnification
-Classes are changed all the time without notice, if you call ahead of time to find out, they usually don't know or will just lie to you that class is taking place. For example, the awesome Zumba instructor ditched LA fitness weeks ago. Apparently she didnt give any notice. LA fitness replaced her with someone who clearly CANNOT teach Zumba. I call every time before class to know who's teaching and they tell me Wendy (the awesome Zumba instructor). When I get there, she's not there.
-Most class instructors do not know what they are doing. Be careful of injuries
-Staff is extremely rude!
-Management is more rude than the staff!
-Management will practically yell at you and humiliate you in front of other clients and staff if you disagree with them!
-Very overcrowded, have to wait in line for most equipment

If you're on a mission to lose weight or just stay fit, it won't happen here. You might just gain some from the stress they give you with such rude service.

Don't expect to get any good classes, equipment, motivation, or service here. It won't happen.

Feel free to write letters to the real corporate office, here’s the address and phone number to HR;. But you probably wont get anywhere there either:. Contact the Better Business Bureau, an Attorney, and/or State General/.

La Fitness International LLC

2600 Michelson Drive Suite 300

Irvine, CA 92612

you can direct those letters to the following executive members:

Chin Yi: Founder

Louis and Michu Welch: Co Owners ([protected]@LaFitness:.com)

Stan Yasuda: Executive Assistant

Jill Grueling: President of Operations ([protected]@lafitness:.com

Leslie Blanchard: Vice President of Operations,

Suzzie Horton: Vice Presidents of Operations, ([protected]@lafitness".com)

Mindy Stokesberry: Head of Human Resources ([protected]@lafitness'.com)

I hope we can get together an make them pay for a change,