LA Fitness International

I joined LA Fitness at Universal City in LA in April of 2013. There was a "special" so I joined for three
years. At the same time, the sales staff sent over a "professional trainer" to see if I wanted private
training sessions. It sounded good and I wanted to get in shape so I bought a package of 150 private training sessions. Over the last year, I used about 50 of those sessions. And then it was June of 2014,
I looked on my bank statement and LA Fitness was charging me for new training sessions, 12 or more per month at $324. I went into the LA Fitness Universal location to complain and they said that I failed to cancel the sessions at the one-year mark. I reiterated that I had more then 100 sessions left. The
guy at the desk said that they would contact me. I emailed them but they have not called me or responded. This is a true scam and it is done there all the time. In signing up the sales person never
said that I had to cancel my training membership once the total amount of $3600 was paid. Beware of LA Fitness in general. I hear that this is the way they do business and a class action suit is in their future!

The LA Fitness Pro Results Training Programat Universal City has a bad habit of charging clients for appointments that were never made.They claim they can't keep track of appointments properly on their computers.They claim that their trainers don't update their schedules.They proceed to book you for a training appointment and then charge you whether the trainer shows up or not.The trainer will use the excuse that he or she had "no one scheduled at that time when you were scheduled, that someone must have erased it."

If you have scheduled a half hour workout and you were late, your trainer may be gone! They leave 10 or 15 minutes past the 1/2 hour even if you call them and make them aware you're running late, and charge you for the time even if they left you stranded. They often take off without notice and while you make your way to the gym, you may just be stood up.The trainers come and go as they please.They don't get reprimanded for doing anything to their clients that is inappropriate.The managemnet seems to be more annoyed with the clients for complaining than with the trainers for not following through and being responsible and then charging you.

It is the worst program I have ever taken part in with physical training.The schedule-keeping is a disaster.But the worst of it is the training staff itself. They often talk to other people while they work with you.They often talk about their personal problems as they work with you.They don't have anything but an internet- trainers-certificate, who knows from where. Some of them try to sell you drugs and some try to come on to you. Some think it's their place to put you down, criticize you or to make inappropriate sexual comments while they are working with you.This is the absolute worst training staff I have ever witnessed!

Try a different gym if what you want is a decent responsible trainer that will help you reach your fitness goals! This group could care less if you get your sessions or if you get a good workout.They only care about their paychecks and clearly they don't get paid enough because they complain about their jobs constantly. It is a terrible situation and unlikely you will get anything positive accomplished.

The gym itself is fine.The training program is a scam.