Shell

My car tires were low on air pressure and, after notifiying the enmployee on duty that I did not have the $1.5O necessary turn on the air pressure machine, he refused to do turn it on remotely, despite my assurance I would use my credit card to fill my tank. I use my vehicle to transort my children, and inadequate air pressure in my tires presents an unsafe experience, and the station's refusal to give me free access to air to fill my tires, despite my willingness to fill my tank, is in direct violation of California Vehicle Codes. Is Shell so ethically and financially imoverished they would allow a customer to leave one of their stations, when the mere push of a button--that costs you literally nothing could have made the difference? I will follow-up this compllaint with the relevant CA State regulatorty authorities. This is an abhorent, indecent, and affirmatively illegal business practice and the employee resposble should be immediately censured, the station should lose its license to operate as a Shell franchise, and I promise you I will pursue (what you may consider a trivial matter), as far as possible within the CA state legislature.

Very truly yours,

Michael Schulman
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