Western Dental Services

This is the second time I've been cut off from a conversation with a front desk worker at Western dental in Merced California. Then I call customer service to see who I can talk to to make a complaint. They put me through to a supervisor who ends up hanging up on because I raise my voice y I raised my voice is after I explain to her what my complaint is she wants to ask me what can she do for me is she serious then wants to say I threatened her look the problem was I seen the dentist last week but before they can do any work for me "I" have to "Just" get my doctor to "Sighn" a paper to continue my dental work sounds simple but apparently there's more to it I need a "physical" not just a "Signiture" just like I thought it sounded to easy so now I have to cancel my appointment with the dentist wait till next month to see a doctor now see when I can get another dental appointment so yes I'm more than disappointed for something that wasn't explained to me about more professionaly by the dental staff and then talked to by a desk worker like it's my fault and for making her have to do what she's paid for to answer questions or pass me through to someone who could explain to me why I wasn't given the right procedure on what I had to do other than get a signature.. I had talked to someone the first time this happened and in there own words said they had complaints about that office they are rude and something should be done about there secratairies in that office