Kay Jewelers reviews and complaints 1
View all 368 complaintsKay Jewelers - bad customer service
Joana Gapo
I went to plaza Bonita, National City on 12/08/2019. Most of the staff were busy.. except for a male employee who was on his personal cell phone. I stood right in front of this young male employee, who didn't even say anything because he was busy on his phone. I was so upset and left. I came back Monday (12/09/2019) afternoon. There was a different male sitting behind the counter. When I asked him about bridal ring, the lady came up and said the guy does not work there. I was kinda surprised and confused. Kay Jewelers is big company and has good reputation. Why this store allowing people to just hang out "inside" the store? Me and my daughter always go to this location and never had issue except for this couple visits. I ended up going to Zales right in front of this store. If this issue will continue, i will send a letter to BBB.
Latest Kay Jewelers Reviews
Lady snuck in a plan and my return rep was rude and dishonest Poor customer service Mixed Experiences with Kay Jewelers Jewelry Good salesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!