Honda Motor

Dear Honda representative,
I want to address 2 serious issues that I had today with Honda dealership at 3330 Broadway, Oakland, CA 94611. One is the scratch on the back bumper (which we captured with iPhone photo on the dealership's floor when buying a car but failed to notice that day) and the other the exceptional rudeness of the general manager to me, a heavily pregnant woman, when i tried to address the issue. Kindly expedite resolution of this matter as this experience was aweful.
We purchased Honda Accord 2019 on August 26th 2019 at around 7:30 pm. It took us time to submit all the papers and do a test drive. We left Honda dealership at 9:30 pm on August 27. We did not pay really close attention of the car and did not inspect for any scratches. Because I am 7 month pregnant, I was tired and my husband was tired as well and we wanted to drive home in our new car. When my husband was submitting all the papers, I made several pictures of the car to show my parents. When we finally submitted all the paperwork and went home and I decided to look around our new car, I noticed a big scratch on the rear bumper. Which matches the scratch we accidentally (fortunately) captured on the dealership floor when buying this car. The next day at 11 :30 am we came to Honda dealership in Oakland, Ca, to install security system and to show the scratch and address the problem with peace. The sales person Hocine Sekouchi said there were no scratches yesterday night. I zoomed the pictures that I made yesterday and showed the scratches. Him and Raphael ... looked at picture and Raphael said yes there is a scratch on the picture. (The picture was made inside the dealership during the time we were submitting purchasing paper on August 26). They pass alone this information to the general manager. At first Honda dealership agreed to fix all the issues. We went home by uber and 20 minutes later we received a call from Raphael saying that general manager denied our request to fix the bumper and he wants to see us. We came in an hour and General manager started to raise his voice and yelling at me, a heavily pregnant woman. My husband asked to please stop because I am 7 month pregnant. He said something like "whatever I have 6 kids". It does not matter you have 6 kids or one you cannot yell and scream at the customer. He said that we photoshoped the picture and we are cheating. He made me cry I left with the sharp heart pain and pain in my belly as this conversation made me sick and wanted to leave immediately. We are asking to investigate this matter with the scratch and even more importantly, address leadership of general manager Todd King and how he deals with customers. In our opinion such person should not be dealing with customers, as such attitude is unacceptable and we have not seen it anywhere. That experience was aweful and hair-raising. We kindly ask leadership at Honda to investigate both issues before we escalate it to court. We came with peace and showed the pictures, which are dated and show matching pattern of the scratch on the bumper. We also ask Honda to review if the aweful attitute that manager showed to me, a pregnant lady, makes him suitable for being a face of this dealership. We purchased Honda before in 2007, and other new cars and it was always good experience. He was saying that we are inexperienced customers who does not shop very often. It does not matter if we shop often or not you cannot treat customers very rude. He was very irritated and I told him that we came with the peace and you are irritated and screaming at us and he walked away and said to my husband call me when your wife will be not around. The general manager name is Todd King. Kindly investigate. Zamira Ishmukhametova (husband =customer who purchased: Igor O. Nasonkin Ph.D.)
8.27.19 4.15pm

I bought a car from this dealer, the car shoudl have 3 keys, (two master keys and one valet key) and the sales man stole one of my master key, they did not explain or have any list of stuff that I should receive of checklist upon the time of delievery. I just figure out that I should have 3 keys, I called the manager of honda of oakland, they said they are not responsible for anything happen after 9 moths. He did not give me any sympathy on how his staff stole customer key, because the salesman was one of his best friends. I left he many messages but he did not bother to call me. I should notice earlier on their contract, "you can not cancel this contract simply because... After you sign below, you may only cancel this contract with the agreement of the seller or for legal cause, such as fraud. I think I should go with an attorney to find out how did they do businesss. For someone who wants to buy car from this dealer, you should ask the checklist of everything you receive.