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CB Car Dealers Honda Motor Free oil changes with new CRV purchase
Honda Motor

Honda Motor review: Free oil changes with new CRV purchase

J
Author of the review
6:42 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My wife and I purchased a new CRV hybrid touring 2023 at Motor World in Wilkes-Barre, Pennsyvania. When we purchased the automobile we were told we would receive 3 free oil changes. We owned the vehicle for over 6 months now and have over 6000 miles on it. I called Motor World service for one of my 3 prommised oil changes. I specifically stated this is one of my 3 free changes. If we have any issues please call. This was approximaely 2 weeks ago, the day before my appointement I recieve a call that the oil change is not covered. You need to let your car run down to 15% for coverage? I stated this was never discussed when we purchased the CRV? The customer rep at Motor World was pleasent but she could not do anything about it. I decided not to have the CRV done at Motor World and would pay for it at another facility. We have owned 4 accords and one CRV and have been a Honda for over 30 years. My father also loved and owned Hondas. This situation leaves a real bad feeling and working in customer service I learned it is very hard to get a customer to return after you loose them. My wife and I will think twice and keep in mind this when we are in the market for a new automobile.

Claimed loss: Just the cost of an oil change and loss of faith in the Honda brand.

Desired outcome: Stand behind your policy or dont offer this as a perk. It is very deceptive and caused customer dismay.

Confidential Information Hidden: This section contains confidential information visible to verified Honda Motor representatives only. If you are affiliated with Honda Motor, please claim your business to access these details.

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  3. Honda Motor emails
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    2-1-1, Minami-Aoyama, Minato-ku, Tokyo, Florida, 107-8556, Japan
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Honda Motor Category
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