Honda Motor review: Poor service! 115

Shame on Hero Honda Motors.

I have purchase a Hero Honda CD -Deluxe bike in mid of the Dec. 2006 from Auto Needs, Gurgaon. From the very first day, it gave me 49-50KM/lt mileage. At the time of purchase a representative of the showroom told me that it gives 80 KM/lt mileage. Further, it gives very poor performance at the time of using 3rd or 4th gear. The gear shift is very hard while we are changing the gear. The Handle of this bike is also very week. Overall, I am totally dissatisfied with this bike.

I have buy Super Splendar Motor Cycle from Surya Motors Abohar through Nagpal Motors Malout.
After Three services from Nagpal Motors Malout it is giving per Liter average of 35-40 k.m. I do complain regarding this to Nagpal Motors Malout but all in vain.

I purchased i hero honda pleasure few month ago and and i am facing self start problem from the first day. They also replaced battery and charged it several times but i am not getting the solution and lot of time get wasted in this things to go there and get checked every time.

PLZ CHECK EVERYTHING BEFORE BUYING!

I bought a Splendor+ from NIKHI Motors, Bangalore. The service was very good. The staff were very good. The sales manager, Mr. Girish was an excellent gentle man. He is well behaved. They gave a good response for my queries and helped me in selecting the bike and very cordial and well behaved in their approach towards the customer.

I am having a hero Honda pleasure two wheeler. I have bought it on last week of March 2006 (from Pune). From day 1 it is giving some problem. It was having starting problem which is not yet been solved. Funniest thing is that it stops working wherever I try to slow down speed. It has buttons problem. They get stuck sometimes. I have tried different service centers of Hero Honda...

I have purchased one bike model Ambition-135 (Silver color) on 20th Feb'2005 from Brij Bi-Wheelers Mathura. The bike is working perfectly all right and run about 7200 km till date. The only problem is now in its looks. At the time of purchase, it had got some plastic lamination on sides beside the seat and in the front near head light. It is not possible to remove the stickers and the bike is looking really dirty. I have gone to your service center for washing and servicing, but the problem is not solved. I love my bike really much and many of my friends got inspired from me and purchased ambition or other hero honda bikes, as i am very much influenced from your services and works. Please try to solve my problem to remove the plastic cover from the bike, so that my faith in hero honda always remain as it is today.

I contacted dealer in Mathura (Mr. S.K.Pradhan-[protected]) he told me that the problem cannot be solved. I mailed you earlier through your site but nobody responded back. Kindly help me to solve this problem, so that the faith can be maintained in Hero Honda.

I want to complaint about the Hero Honda Showroom Prakesh Motors Bangalore karnataka. I booked HH glamor with disc brakes on Sept 06, 2007. They told me It will take maximum of 3 weeks in delivery. But after 3 weeks when I called to a representative of this showroom said they do not have HH glamor with disk brake so asked me to go with the drum brakes. The company is not willing to send the consignment of HH glamor disc brake from Dehli, so go with drum brakes. But while booking I asked them so many times that I want only HH glamor with disc brakes. now they are not ready to deliver HH glamor with disc brakes.

Is this the way that a company handles a customer.

I want to complaint about the Hero Honda Showroom Morani Motors Jaipur Rajasthan. After servicing from Morani motors When I went to take bike, he told me that you are not using your bike from last one month because of that battery current wire is break and we are not responsible for that you go to some other shop. He is not accepting his fault and when I told him that you have to inform me earlier then he said we only inform you after full servicing.His behavior is not good towards us.

Before giving bike to Morani Motors there is no such type of any problem in bike. It already run 7000km without any such problem.
Please help me to solve my problem.

I want to complaint about the Hero Honda Showroom Morani Motors Jaipur Rajasthan. After servicing from Morani motors When i went to take bike, he told me that you are not using your bike from last one month because of that battery current wire is break and we are not responsible for that you go to some other shop. He is not accepting his fault and when I told him that you have to inform me earlier then he said we only inform you after full servicing. His behavior is not good towards us. My bike is still with Morani motors.
Before giving bike to Morani Motors there is no such type of any problem in bike. It already run 11000km without any such problem.
Please help me to solve my problem. My mobile no.[protected] or [protected]
Bike no. HR29 P7692.

I want to complaint about Hero Honda Ambition Bike. I have purchased Hero Honda Ambition in October-2002. After 15 days, i faced lots of technical problems with my bike that i am not able to explain in this mail thread. During 2 years of journey with Ambition in my life, the frustration I faced was unbelievable as after every two weeks, my bike was at service point to sort out technical problems. I thought that HeroHonda launched that product without any performance testing and then they played with customers bikes to resolve technical defects. This is a very bad experience from Hero Honda. Finally i sold my bike in July 2006 at the price of 23000. Oh God.. What is depreciation cost in 4 years of Hero Honda product?.

I think Hero Honda is now compromising with Quality aspects of parts.

Contact: 91-[protected]

Thanks,
Prashant Kulkarni.

What the hell ### is cd dulex it looks like riding a donkey!

WORST CUSTOMER CARE AFTER SALES
Bike Model : splendor Plus
Authorised Dealer : City Motors, Wakdewaid , Pune
Service center : City motors (At the time of purchase and during 3 services)
Present Name changed from City Motors to PrathamMotors.
While submitting the bike for serviceing, be in Queue from moring 7am(start from home accordingly)
Only one supervisor for inspecting bike during submission.He took time @ 30 -40 min to one bike ( nearly 4-5 customr in morning slot)
Wait till our turns come , then if work is only washing then same day deliveryu otherwise next day delivery.
Charges are more then what regular mechanic ask for oil change.
Around 4 hours needs for bike submission for serving.
After service , whatever told in service details no attention given.Only normal work done.
Influenced nearly 12 people to go for HeroHonda bike.
Needs a great care for customer service after sales otherwise result will be bad in future.
Is there any standard or policy used while alloting authrised service center?
Above situation observed from last three years.No improvement in customer care and bike servicing.

I want to complaint about Hero Honda Ambition Bike. I have purchased Hero Honda splender in August-2007. After 20 days, i faced lots of technical problems with my bike that i am not able to explain in this mail thread. During 5 years of journey with cd-100 in my life, the frustration i faced was unbelievable as after every two weeks, my bike was at service point to sort out technical problems. I thought that HeroHonda launched that product without any performance testing and then they played with customers bikes to resolve technical defects. This is a very bad experience from Hero Honda.
i informed at honda's show-room last tow service but nobody listen this complain and solwe that so pls help me to solwe this
my mobile no is [protected].
i purchase my bike at rajdeep at ahmedabad.

"WORST CUSTOMER CARE AFTER SALES".

I want to complaint about the Hero Honda Service Station (Auto Needs) Gurgaon (HR.). I've misplaced my Service book of HeroHonda Splendor NXG. I've submit the written application regarding this in Auto Needs Gurgaon on 14 July 2007. But I'm sorry to say that till now (15.12.2007) I did not received the service book for the same and also there is no satisfaction reply from Auto Needs. Is there any solution about this?

Needs a great care for customer service after sales otherwise result will be bad in future.
Mob. - +91 [protected]
[protected].

I have Glamour hero honda bike (two wheeler). I have buyed from Lake City Motors PVT, LTD Bhopal Show Room. I cannot find its "Left Side Chain Adjester" .. I have tryed every Show Room of hero honda of bhopal. In Manual of Spare Parts, Code for right and left is same but practically its different in size. Its being about 1 month and i am still without Chain Adjester..

I have lost my service book and e through a single service. What is the process to get a new service book.

Thanks.

Hello.

I bought a Hero Honda Passion Plus Motorcycle in August 2004 at Ravi Motors, Tumkur.

Since then I have been tortured by your after sales service.

I gave my bike for service at Max Motors, Rajkumar Road. These people are devils agents. When I gave my bike for service, everything was perfect. I gave it only as per the milage plan that every 2-3000 Kms, it has to be serviced.

But when I got my bike back from service, i went for a test drive and found that the chain was making a lot of noise. I went back to service centre and after 30 minutes, one guy came and told Chain Sprocket is broken and I have to pay 650 if I want it repaired. I told him when i gave the bike for service it was perfect. He then called his manager and he started shouting at me. He said that they do only those repairs that I mention in job card. I told him that before service chain sprocket was perfect and now after the service the chain sprocket is broken. The manager shouted that they only do minor adjustments and its not their fault and asked me to take my bike and leave.

Though I was tempted to escalate the issue, it was at 11.45 in the morning and I had left all my other work and was waiting there.

Can you kindly inform me what gave Hero Honda, the inspiration to provide such pathetic service? Did I ever refuse to pay for the service? Did I ever demand my bike to be returned in minutes? All I wanted was the faulty parts to be rectified and the bike to serviced to good condition so that my drive will be smooth.

But Hero Honda only wants to retain their Worlds No1 slot (I doubt that) and they do not care how the customers and their bikes are treated once Hero Honda gets money.

I will surely recommend all my friends to not go for Hero Honda Bikes. And those friends who have bought Hero Honda already, I will recommend some private garage than authorised centres.

Hero Honda, your service is pathetic. Never again will I give my bike for service at authorised centres and I am planning to sell my bike.

I Have purchased a hero honda CBZ EXTREME From HIMGIRI MOTORS located in East Delhi on 15/11/07. And After 15 days it started giving terrible sound from Front portion.when i reported to hero honda service centre, they told me that the sound is due to some paper in the wheel.(I REPORTED TWICE AT SERVICE CENTRE) but nothing happened.

when i went third time then worker didnot get that noise but i understand him that my disk plate is not proper in shape so it need to be replaced since it is in warranty but they told me to claim it in accidental insurance.after 3 weeks my disk plate is replaced.also at that time their worker told me that the front portion of my bike including shokers,break shoe,etc. is not working properly.so i need to be care of that.

i have heard this complaint from 6 friends of mine also.

so if strict action is not taken in this regard i would have to lodge an fir against HERO HONDA MOTORS.

VARUN BHATIA

Name:J.selvakumar
Address:# 4, Chozhan St,
Selliamman Nagar,
Otteri, Vandalur,
Chennai – 600 048.
Mobil:[protected]
Vehicle Model: Hunk
EngineNumber : KC13EA8GA08046
Registration Number: TN 22 BZ 6225
Dealer : SRINIVASA AUTOMOBILES
14&15, G.S.T ROAD
TAMBARAM SANOTORIUM
CHENNAI

Sir,

I have bought hunk on 15-02-08, i didn't ride before so i don't know about the hunk bike, i trust hero honda thats why i bought that bike.. i am really happy to ride that bike. because the mileage is more than 50/litre and more smoother than other bikes.after 670 kilometers i gave the bike for first service . when i gave my bike for service afterthat it cause more trubble and mileage is very low(less than 40)and noise was came .. so again i went to service and told everything about that but no use i am really very upset . service is not good. i asked the service supervisor, he told again give your vehicle for service. is this good answer, i lose my trust about hero honda. hereafter i wont give the service to herohonda totally waste. if you are not fix this problem please return my money or fix it properly and quickly, two times i told . again and again same problem .i will tell this matter to all my friends those who all willing to buy hunk, kindly take the action immediately.

I want to Complaint about the Authorized Workshop at Mettupalayam, Tamil Nadu

I am owning Hero Honda CD Dawn purchased on December 2004
Till today i am Doing my service only at Hero Honda Authorized Workshop and not in other outside workshops.

On 29 March 2008 i went to your Authorized Workshop at
" NITIN MOTORS " 614, Karamadai Road, Mettupalayam 641301, Coimbatore, Tamil Nadu.Phone : [protected] and Purchased Engine Oil and requested the authority for Helping in pouring the oil in my bike.
But the Authority refused to help and they asked for Rs.25/-as Service charges for Pouring the Oil to my bike.
Eventhough i requested them they refused and said without payment they cannot do the work and way of handling the Customers is also not good they are talking Harshly.

I was depressed and I got very bad experience although i was a regular customer at your authorised service centre for past 3.5 years i could not get these type of help for your side.

I request you to take action against the Service centre and warn them that these type of mistakes should not happen to our Hero Honda Customers.

I need your feed back about the action you have taken.

Thank you.

Sir / Ma’am

I am regular user of Hero Honda Bikes. Currently I am having the Hero Honda Passion +.
I have given my bike for service to your authorized service station M/S. Bikes Auto, Navarangpura at ahmedabad (Gujarat).
I have handover my bike to above mention service station on dated 2nd April 2008 for pay service.
When I have submitted my bike at that time fuel tank was no damages on it, but when I have collected my bike than I found
Fuel tank is damage and leakage. I have check with service station technician; He also confirmed that there was a leakage on fuel tank.
Please can you explain how it is possible? I have ask same question to the Service Station Manger but he behave in unethical way and give me very rush and rude.
I am sure this thing happened in your service station but now no one can take the responsibility.

This is the way you provide the services to you customer. I am totally disappointed with your service and the way you treat your valuable customer. I am going to take legal action again this matter.

Please provide me other senior level contact address & Email ID. I need to escalate this matter to you higher level management.

Regards,
Jigar Chauhan
[protected]
hdahd@wipro.com

I had bought CBX Xtreme from Mallu Motors (Kolkata, Park Street)
I have given my bike for service in their own service station. My bike number is WB-07 Y3959. It's been over 2 months and I still haven't got my bike back. It's been a very horrible experience as I keep calling them every week and they always tend to extend the time without taking any initiative. I have not bought my bike for the service station people to use it. I am a lawyer by profession and I going to file a case in the consumer forum to ask for compenstaion. I do hope for your early reply as I have'nt got any feedback from your side till now. Thanks

I have purchased my bike CBZ XTREME Last year janauary 07
and now it Engine is going to fail pls do something otherwise i will go into consumer forum

This is to complaint about the totaly waste service providing by the LEKSHMI MOTORS, Valiyasala, Trivandrum. I have contacted them for the damage happened in my Herohonda Splender Plus bike fuel tank which i bought July 2007. scarathes happened in the sticker and i asked them to replace the sticker. They charged Rs.1405/- for servicing and I have given Rs.276 for orginal sticker. Sticker they sticked in the place with lot of bubles, projection and absalutely bad manner. When i complainted the concerned dept in the service department they behave with me very arrogent manner.

I am requesting those who were in the complaint section take this as serious issue against the non proper service they providing. If not action will not taken in this matter, i will go for complaint in juditiary.

Thanking you... Faithfully... Rajeevan.K

Hero honda customer care service sucks. even i had bad experience today.

I am having a hero Honda pleasure two wheeler. I have bought it on last week of June 2007 from Ranjit motors Thane. it is giving starting trouble from day 1. It was having starting problem which is not yet been solved. Funniest thing is that it stops working wherever I try to slow down speed. It has buttons problem. They get stuck sometimes.
vehicle no is MH04 DF 935

i purchased hero honda hunk last month after listening that it is giving a good mileage around 50-55 kms/ltr, i have driven m, y bike around 500kms but my bike is giving just around 30kms/ltr. plz suggest me what to do or else i will take some legal action against this that hero honda company fools customers
my bike no. is DL 7S BD 2138

i buy super splendor on 25 dec 2006 from guruji motors agra now its engine gong to be fail i got services regurallerly by hero honda authorised delers now when i go to atmara auto enterprises agra then they said we r not doing any serices for any other showrooms customer whwt should i do my no. is [protected]

I want to complaint about the Hero Honda Showroom (JCT motors), in kerala tvm, i am take my new bike hunk, i happend an accident, bike cause some damage, i return back to the show room, now one an half month ago no reply and i go to the show room, they misbehave and not giving proper reply, please take an immediate action.

I have purchased a Hero Honda CD-Delux on Dec-2007, I have been regularly going in a Hero Honda Authorised Service Center and now I am fed up as it is not performing as it should. I am not getting proper average and pick-up as informed im the discription of the manual guide. and whenever I go to the service centre they say me evrything is ok and they don't do anything . I am been charged heavily for its maintainance Pls if there is anyone to take care of this concern pls try to help me at the earliest.

I have bought hunk 6 months back. i trust hero honda thats why i bought that bike.. i am really happy to ride that bike. actually now there is a problem with bike. now it gives only 38 kmpl in city... after few services . i m totally upset..wat do i do now plz take any action abt this. i lose my trust about hero honda. if you are not fix this problem please return my money or fix it properly and quickly . i will tell this matter to all my friends those who all willing to buy hunk, ..i bought this bike frm vasant automobile ghaziabad...i m frm ntpc dadri.

my no. [protected]

Dear Sir,
I own a cbz extreme bike(model 2007).The problem with the bike is that the engine is stalled and is turning off in the tainy seasons, which could have caused a mojor acident as it today turned off today morning.I have repeatedly told the dealer (Charisma goldwhwwls)in chandigarh at every service they did.But they didnt solved the problem while also assuring me that this time problem have been solved. I am fed up If today i had an accident, then whose responsbility would be it.I need an answer.
If this problem is not rectified soon then i would file a case against
you.By the i also planned to buy a bike for my brother, But i think i should change my mind.

I want to Complaint about the Authorized Workshop at Patna City (Bihar) Thats City Automobiles Nai Sadak Chowk Patna City 8.

Recently I had an accident With my Hero Honda Karizma.I booked my bike in the showroom dated on 02/06/08 With a job card number 7321 With a payment of amount 4000 Rs.But the concern is dat i hav no clue about my bike nither anyone is telling me what have ther done wid it even i have paid extra air fair to the agency but even till the date i am not getting any proper responce for the staffs of the showroom and even they are dealing very very harshly to me.Am jst roming around the showroom but they are just teling the date on and on.

I do hope for your efforts as soon as poss.Waiting for your response.

Regards
Alok Verma
[protected].
[protected].

dear sir, I have purchased one splendor plus from JMG AUTOMOBILES, CUTTACK.my paid sevice is running and your dealer jmg automobiles, cuttack does not provide good service of the bike. i have logged an complain at the jmg automobiles, but no responce is there till now. so kindly look at the matter as soon as possible. i was very much shocked by seeing that the company had made jmg automobiles a no.1 dealer at eastern zone. NO.1 DEALER means no.1 at all prospect, not only at sales. THANKING YOU. SANJAY KUMAR SANTUKA TOWN HALL ROAD CUTTACK-9 MOBILE-[protected]

just tell me contact no. for complaint of hero honda Showroom Management...

Waiting for your response.
Mr. Bandkar
[protected]

i had purchased a bike from K.S.Automobiles on 05th of may 2008, but till i did not received RC of my bike n my Passport also.

Ms. Gunjan gives me wrong committements several times.

What should i do this kimd of situation, kindly do the needful otherwise i will take such kind of action.

My bike no is DL 7S AK 9066.

Regards

Ankush Verma
[protected], [protected]

Dear sir,
2 months back i purchase a hero honda hunk, from that time its give a mild sound in frount disk, i give for 1st service the problem not solved, after running 1000kms now there is no sound and going smooth, but now any one sitting on billion the bike shake more, unable to ride correct, then i give for service and told the problem very clearly to the service people.he note that in his record also, but problem not solved then again i goto the same service point and hand over the bike they atten that again and tell your bike rear side all ok the problem is frount side disk or tyre, we cheak that and tell you, they charge that for cheak, but still the problem not solved, please guide me what can i do now?.
thank u.

1st service:
R.K MOTORS
RAJA ANNAMALAIPURAM
CHENNAI.

2ND SERVICE>
JANAKI MOTORS
1, NEW AVADI ROAD,
VILLIVAKKAM
CHENNAI-600049
YOUR DEALER CODE: 20746.

Poor Service !
i have cbz extreme, which i baught im march2007. I have bad experience with Max Motors, Mulund in mumbai. I think they really dont care about our bikes. After 1 year my bike is giving too many problems. Its all because of poor servicing. The supervisors or the mechanics are not even ready to listen to their customers and the attitude of them is very arogant.

i have hero Honda pleasure which is servicing under ranjeet moters thane, it is just 1 year old and i have visited 8 times for starter problem and also for some other problems repeatedly .if u suggest them to increase idling speed of engine they refuse to do so.they say it is good for fuel economy but if u start the bike and stop at signals it is shuts down and never stat at one go by electric starter.i have Honda dio my another bike it never give such problems but hero Honda says it have same engine as Honda which is true but hero Honda tweaked this engine and places splendors starter moter which is bad for this scooter. if u have same problems as me then never go to the service station give bike to road side ppl they do better service than ranjeet moters engineers.