Honda Motor review: Poor service! 115

i have purchage a bike splendor plus sp addition, after 3 month scretched at the petrol tank, i want to change their petrol tank sticker, but it was not availabe with hero honda.

the service in SUGUNA Automobile, Coimbatore-Tamil nadu is not god... very poor service...

Dear All,
On 09-03-08, I bought a Splendor plus Metallic color at Erode (MSK Motors).
Bike No: TN34 H 0344
Mobile No: +91 [protected]
I am disappointed because your product, service, billing etc., has not performed well because I mentioned the problem to MSK motors. But still now they did not rectify my problem. I was mentioning my problem (Engine Valve Complaint) every two months at the service time.I have copy of poor service and Job Guard.
List Of Complaints From MSK Motors, Erode(Tamil Nadu):
1. Poor Service (Make wounds, scratches in my bikes)
2. Manager Meaningless Speech(All mechanics in MSK Show room said this baike is facing engine, but MSK Manager only told all the mechanics says the false my speech contains only truth).
3. They put excessive amount for service, but that it’s not worth for that.
4. If any problem in bike means I will go ask to service people, but they said when MSK Manager told means then only we will approach otherwise service people reject. Most commonly that but service people, chief mechanic people, and all people in service area also knew bike has some problem but all are waiting for waste manager approval, I do know what is this?
To resolve the problem I would appreciate your state the action you require to perform action. Otherwise refund my amount and I surrender my bike.
Because MSK Motors Manager rash speech loost my HeroHonda trust. I have softcopy and hardcopy MSK Poor customer service.
I need take action against MSK Motors else my complaint will registered every day.
Regards,
Selvakummar V.P
+91 [protected]

.gear problem
.creak side cover
.front dabing wheel
globe agaence meerut road ghaziabad.
this agaence no responce.
only comentment.
UP 14 AY 8810 CD DELUX

hi this is SASI from RAJMUNDRY my bike is karizma R it was verry problam please reprace me the parts

magade, kole, chaincase.

Sir,
My self Mr.S.S.Ganpule, Ratnagiri. taken CBZ Extrim bike on dated 5/08/10.At that time they charge for Passport & also bike coating charge which is optional but they treat it as compulsary.They added this amount in total amount.but i dont want to take passport.During enquiry they using rough language like 'IF U WANT TO TAKE BIKE TKAE AS WE ARE SELLING'.Sir i am also working in reputed company but our cusomer is god for us i don't know How you peoples are caring for them.Hero honda is big company but i am very upset to say you peoples are not taking customer feedback & care.Please take a serious action on matter otherwise i will go for next process.
if you have any query please contact me on [protected].

Seller Name :- Jayprakash R. Gandhi,
Name of shworoom:- Gandhi auto agencies.
Location: Ratnagiri.Maharashtra.
Tel.: [protected],
Fax:[protected].

I am totaly disagree with compay service center - SRINIVASA AUTOMOBILES 14&15, G.S.T ROAD, TAMBARAM SANOTORIUM. They are only aiming at money. But service is being just a water wash of the bike. In the past two+ years, all the time, i need to take my bike after taking the bike out of service center, to local mechanic for chain adjustment because it gives lot of noise, when i ride bike more than 40 km speed. If we go back and say the above said complaint, they say need to change Chain bracket complete set. Even after changing also same sound is coming out. I paid whatever money they say as service charge, but the service is very poor.

When i check for other authorized service center, because i want company geniune spare, no competitor for Srinivasa automobiles in Tambaram, chromepet locality.

The worst thing is local mechanic not ready to correct the above said problem, they say take and rectify your bike problem, wherever you did the service.

Note: we need to give tips to delivery boys compulsory, otherwise they wont put polish. (this is my personal experience)

The service of Srinivasa Automobilesm, Tambaram Sanitorium is very very poor and unacceptable.
Thanks,

I have booked hero honda passion pro on 4.7.2010 and got a call from the dealer M/s Aher Auto pvt ltd. Kalyan west, maharashtra on 29.09.2010 i.e. after 85 days just after complaining to this site. I paid the full amount by cheque and they assured me to deliver my bike on 11.10.2010.
first time i heard that customer has to visit with bike to RTO. Mostly all the dealers sue to deliver the bije after passing everything from RTO. But why only this dealer has problem. I want to invite the attention of Seniormost officials of Hero Honda that
Is any problem of your Dealer with RTO?
Is RTO Kalyan has any problem with this dealer or any suspicious act done by them?
Is RTO Kalyan is strict only with Aher Auto's customer?
If all dealers are giving this facilties to customers then why I should suffer and take one leave for this job.

gangadhar tiwari
gdt200@gmail.com

i want to know weather karizma R production has been stoped or not . b'coz i booked a karizma bike in rohan moters, orissa past 2 month before but still i didnt get my bike and getting excuse dat supply has been stoped. what should i do and how much i hav to wait ?

Hi My Name is Mohd. Arif i bought a CBZ extrem and front lite fiber has damage i am going serives center for purchasing of New fiber but service center executive said we don't have fiber of CBZ extreme many Authorized service center same problem with him. if Hero honda company not gentrated the spares parts then why he add HERO HONDA DHAK DHAK GO DESH KI DHADKAN its rubes.

if are Compare for HERO or BAJAJ bike so i think BAJAJ is a better then HERO HONDA because spares easily bought in the market.

Name - Mohd. Arif
Contact no - [protected]

I Have purchased a hero honda GLAMOR From KESHRI AUTOMOBILES located in BARHI (HAZARIBAG) on 16/01/2010. And After 2 MONTH it fuel miter terrible .when i reported to hero honda service centre .(I REPORTED TWICE AT SERVICE CENTRE) but nothing response

Hi
i was bye hero honda spelnder in tamilnadu location/hosur show room
my bike i find VIBRATING ISSUE ON those days, i inform consider person, he said first service i clear the issue, but till yet not resolve the issue, here very very POOR sevicing pls find issue and do the needful

Dear Sir !
I m Mihir nandha from porbandar (Gujrat), i had buy hero honda splendar plus bike and give today for service but in my bike there are many scratchis on the plastic of the handle so i complain in service station and they reply that i must do coating on my bike and its cost is so cheap, my main point of complain is that the mistake is done by ur workers so why i pay for that scratchis ? so pls tell the officer of the showroom of porbandar city
my mobile number is [protected]
my bike's engine no HA10EFAHJ73313
MY BATTERY NO GMI0/009279
SALE LATTER NO 003206
RECEIPT NO 003875, 004995
KET NO 1656
Pls sir i requested to you that take the action to the workers of the "JAY SHREE HONDA" show room PORBANDAR (GUJRAT) and give the reply in the favour in the customer
your customer
MIHIR NAROTTAMBHAI NANDHA

Dear Sir/Madam,

I am Selvendran, Advocate from Chennai in Tamil Nadu state.

I have bought Hero Honda Splendor Plus (TN22BX 40452) (Engine No.HA10EEA89J44935, Chassis No.MBLHA10EJ89J08802).

I met with an accident on 11th November 2010, the above said vehicle has been given to ADYAR MOTORS PVT. LTD, NEW NO.54, PLOT NO.269, 1ST AVENUE, INDIRA NAGAR, ADYAR, CHENNAI - 20 on 12th November 2010 for service.

The vehicle was delivered on 25th November 2010. After receiving my vehicle, I have found as per the estimate and bill they are not properly replaced the spares of the body and the silencer sound also varied.

Then I immediately compliant to the Service Manager & the Service Supervisor Mr.Thiagarajan. After my compliant, the Manager advised the supervisor and some spares were replaced. The same day I have taken vehicle but the vehicle produces heavy running noise till date.

Central lock & Helmet locks are jammed. but they are not properly examined and they did not issue the estimation. After my compliant they are issuing two supplementary estimate. I have paid as per the Job Card No.P33311 & M12703 dated 25.11.2010 Rupees 11, 130/- (10, 750+380). But they are not given 5% discount for Passport Holder. (My Passport No.MBLHA10EJ89J08802).

Kindly take necessary action & reply soon.

Thanking you.

S.Selvendran
No.18/12, Kowshik Avenue
V.G.P.Srinivasa Nagar,
Rajakilpakkam,
Chennai – 600 073
Tamil Nadu.
Email I.D.: selva551970@yahoo.com
Mobile No. [protected]

This is your kind information and necessary action pplease

sir
I am in a great trouble for three months with my New HUNCK, m bike got an accident but the following spare sprats are not available in the markert.please help me in this regards...
1.cowl R side front 64204 kvn900z
2.Meter assembly37100 kvn901

waiting for your kind reply soon kaslam09@gmail.com
[protected]

I took Karizma ZMR in Nagappa auto on may 8, 2010 waiting for 5 months after my booking i had a accident on oct 7, 2010 and booked my damaged parts the very next day and they asked me to wait for 20 days till now i'm waiting for my spares to be arrived, i feel very disappointed with the service i didn't receive any feedback too pls kindly send my spares as soon as possible i've been waiting for 3 months for my spares .

thank you 02/01/2011

I purchased hero honda pleasure few month ago from KOTA MOTOR and and I am facing self start problem from the first day. They also battery charged it several times but i am not getting the solution and lot of time get wasted in this things to go there and get checked every time. Average mileage only -20 -22 KM /Liter
ITS VERY SHAMEFULL TO HERO HONDA PLEASURE COMPANY
Please help me
Regards
G.P Kalwar
Mob : [protected]

I purchased hero honda pleasure few month ago FROM KOTA MOTOR I am facing self start problem from the first day. They also battery charged it several times but i am not getting the solution and lot of time get wasted in this things to go there and get checked every time.
Average mileage only 20-22 km afer one service
PLESAE HELP ME FOR RESOLVE PROBLEM
regards
G.P KALWAR MOB: [protected]

I sent the below mail to bangalore@herohonda.com today, lets see what they have to say.

Hello Team,

I am (or rather was) a proud owner of your flagship HH Karizma R for about 3 years until this incident happened. After running the bike stock for close to 3 years I decided to do some performance changes like K&N and Upjetting the carb. To my bad luck the job was not done properly by my nearby local mechanic which resulted in my Bike’s breakdown (bike stalled and won’t start).

THE DIFFICULT TIME:

My bike is with HH SVC center (Nikki Motors Sadashivnagar Bangalore) from 11th of feb, and the reason I get from the supervisor is that the Spare part is not available all across Bangalore(carburetor).
Without the bike I had to run nooks and corners of the city only to find no luck.
I finally reached a Pashwa motors (HH spares) and they charged me Rs 4800 for the carb and said it will take 10 to 15 days to get the part.

Reg no for the bike: KA 04 EW 9234

My questions:

1. 25 days just to get the carburetor replaced?
2. Will someone take the ownership ?
3. Should the customer wait for 25 days to get a part repaired/replaced?
4. Is it so difficult to find spare parts for a karizma?
5. Did I make a mistake by buying a flagship HH bike by paying full down cash?
6. Most important of all, will I get a reply for this email?

customer services, Hero Honda
I had purchased Hero Honda Pleasure scooty on date 19.5.2010 from
m/s VSS Enterprises, sector 13, hiran magari Udaipur in the name of
B.S.E.S India Pvt Ltd. The engine no & frame no are JF16EBAGE10585 & MBLJF16EDAGE08035 respectively.
since the initial days of purchasing till date this scooty is giving me lot of starting problem. Even it can't be started by kick starting once the self push button start fails. Three servicing of this scooty was done by m/s vss Enterprises, udaipur, but the problem of starting is still pursisting. Every time when I have reported the matter to service centre, they assured me that they will rectify this technical problem but after 07 to 10 days after servicing again, I start facing the same problem. I am fed up of using this scooty with this starting problem, so I am writing to you with hope that you will find some solution to this.
Thanking you & Hoping for an early solution of the above mentioned problem.
Abhishek singh chouhan
mobile no. [protected]

Srinivasa Automobile in Tambaram Sanitorium(Chennai) is not good at keeping the promise(time of Delivery). They will leave you for lot of anoyance(they are treating people like illiterates). They wanted me to collect my bike at 7.30 pm today. By the time i reached there it just five minutes passed 7.30pm due to the heavy traffic in GST road. They could have ringed me earlier we bill shutting the office sharply at 7.30pm in the first place why should they want me to come at 7.30pm if it is closing time.There is lot of communication gap. oflate probably they have got number of vehicles turnaround because of that their partronage towards servicing the client has taken the beating. Hero Honda is very good product. If hero honda is going to support this type of authorised dealers then definitetly it is going to dent their brand image. Hard ship is felt every we have to give it for service. Who ever working in IT will find it difficult to give for service and collect it. After sales will become more important factor when guaging the product. I believe hero Honda will wake up. You must know who is fighting in the battle field from the front. they are going to take your to customers. GM failed miserably in this front from US. I believe there is immediate threat in India for Hero Honda and if it going to continue it will erode the brand image(what ever point you have gained would get eroded by after sales humiliation).

Hero Honda is a big company but its network seems to be very poor. I am sorry to say that the authorised service centers of the company are useless . Specially I will give you example of Doon Valley Motors at Rajpur road Dehradun. It is crowded all the time but no body is there to listen the problems. In the name of due service they simply wash and remove the dust only. On enqury I was told that only this much can be done during free services. Nobody is there to listen the problems. The contact number of the service center is [protected]. I have come to the conclusion that it was my mistake to choose Hero Honda motor bike for me.

Jay Singh Rawat

[protected]

Hero Honda service center at Thane [provided by RANJEET MOTORS], THANE is pathetic. My bike Splendor plus is not giving proper mileage. I have visited them for 4 times till date. Everytime superviser says your bike is good and he does some tuning but that tuning never increased bike's mileage. I have stopped hoping with them if they are able to rectify. Just wasting time and money.

I have purchased passionpro from Adyar motors chennai on 28-01-2011 . I gave my vehicle to southern auto center, nandanam, chennai for my first service on 28 mar 2011
I was told to pay Rs 595 towards replacement of oil and teflon coating at 663 kms riding as first service.
On 31 may 2011 I gave my vehicle for my second service after reaching 2010 Kms . on the same shop .
REGN NO TN22BR6093 / J NO ;F14700 MECHANIC : RAMESH S. NAME : DHAKSNAMOORTHY
Now i was told to pay Rs 395 towards teflon coating.

but on 7 june 2011 the battary of my vehicle was completely down and hence i was not able to start
in madipakkam.
in this connection i want to state that during my second service the service mechanic has not done his duty properly,
and hence I have given my battary to charge in other shops.
Regn nO : TN22BR6093 / J NO ;F02322
mechanic : KANNAN
s. name : DHARMALINGAM P
IT IS OBSERVED THAT SOUTHERN AUTO CENTER IS INTERESTED TO EARN MONEY FROM THEIR CUSTOMERS
RATHER THEN GETTING GOOD NAME
I REQUEST YOU,
IN FUTURE, PL DON'T ENCOURAGE TO COMMIT THESE IRRESPONSIBLE BEHAVIOR IN THEIR WORKS
now I feel that very poor service is maintained in the service center( southern auto center, Nandanam chennai 35)
within 8 days of service I faced this problem. It shows the t irregular in their works .
THANKING YOU
--
R.RAJESH
PHONE : [protected]

Dear Sir/ Mam

I have brought a splender plus motorcycle (Eng. no. HA10EAA9F08948, Chass. MBLHA10EJA9F05926, HR 49B 9338) from Gaurav automobiles Kurukshetra .after 7000 km a smoking problem arises then i went to Panchkula herohonda agency (148, ind.area phase2) .they put some parts(kit, piston, rings)now after 13000kmthe same smoking problem arises again i had been go Panchkula Hero Honda agency(148, ind.area phase2) there on12-6-2011 & they suggest me to change some parts & give me deliver date [protected].but when i was go there no action took by them & said that i have no parts we indent these parts from Hero Honda company . now today is 19-06-2011.but there is no action taken by them.

KINDLY RESOLVE THIS MATTER
PARVEEN kUMAR
[protected]

I HAVE PURCHASED MY HERO HONDA PLEASURE VECH AP29BJ4109 FROM PHOINIX MOTOR RIGHT FROM BEFORE FIRST SERVICE I COMPLAINT OF VECH HANDLE VIBRATION. VECH WAS CHECKED IN SRI LAKSHMI MOTOR L.B NAGAR IT MAY BE DUE FOUNDTION LOOSE HENCE WE ADJUST AND CHECK IN 1ST SERVICE. PROBLEM WAS NOT RECTIFIED AGAIN I COMPLAINT THEY SAID GO TO PHOINEX MOTOR . HUBSIGUDA NEAR TARANAKA . THEY RESPOSE TO CUSTOMER IS GOOD ESPECIALLY WM.BUT .I WENT SEVERAL TIME FOR SAME REPEATED PROBLEM (STEERING HANDLE VIBRATION IN DOUBLE) NOT SOLVED. AT FIRST REAR TYRE THAT I KNOW .AFTER THEN WAT THEY REPLACED OR WARRENTY CLAIMED THAT I DONT KNOW MY VECH KEPT ONE WEEK IN PHONIX MOTOR BUT THERE IS STILL VIBRATION .I COMPLAINT TO HERO HONDA SERVICE ENGG AS PER ROAD CONDITION IT WILL BE LIKE THAT .THERE NO PROBLEM. BUT MY QUESTION IS AS PER ROAD CONDITON WHY THE PROBLEM NOT ARASING IN OTHER VECH (SAME PLEASURE) I DRIVE OTHER NEW VECH (PLEASURE) ON SAME ROAD THERE NO VIBRATION IN OTHER VECH ONLY IN MY VECH

I HAVE PURCHASED MY HERO HONDA PLEASURE VECH AP29BJ4109 FROM PHOINIX MOTOR RIGHT FROM BEGAINING FIRST SERVICE I COMPLAINT OF VECH HANDLE VIBRATION. VECH WAS CHECKED IN SRI LAKSHMI MOTOR L.B NAGAR THEY SAID IT MAY BE DUE FOUNDTION LOOSE HENCE WE CHECK AND ADJUST IN 1ST SERVICE. BUT PROBLEM WAS NOT RECTIFIED AGAIN I COMPLAINT THEY SAID GO TO PHOINEX MOTOR . HUBSIGUDA NEAR TARANAKA .WHERE YOU PURCHASE THE VECH . I TAKEN VECH TO PHONIX MOTOR THEY RESPOSE TO CUSTOMER IS GOOD ESPECIALLY WM.BUT .I WENT SEVERAL TIME FOR SAME REPEATED PROBLEM (STEERING HANDLE VIBRATION IN DOUBLE) NOT SOLVED. THEN THEY FIRST REAR TYRE BUT PROBLEM NOT SOLVED.AFTER THAT I DON’T KNOW . WAT THEY REPLACED OR WARRENTY CLAIMED THAT I DONT KNOW MY VECH KEPT ONE WEEK IN PHONIX MOTOR BUT THERE IS STILL VIBRATION .I COMPLAINT TO HERO HONDA SERVICE ENGG AS PER HIM ROAD CONDITION IT WILL BE LIKE THAT .THERE NO PROBLEM. BUT MY QUESTION IS AS PER ROAD CONDITON IT WILL LIKE THAT MEANS WHY THE PROBLEM NOT ARASING IN OTHER VECH ?(SAME PLEASURE AND SAME ROAD ) I DRIVE OTHER NEW VECH (PLEASURE) ON SAME ROAD THERE NO VIBRATION IN OTHER ONLY IN MY VECH.I WANT CLEARLY THAT THEY CAN ABLE SOLVE THE PROBLEM R NOT

I have pleasure and I get same experience with service center RANJEET MOTORS, THANE is very poor and I think they are tampering with the bikes parts and battery parts. I change my battery in rangeet motors and after three months I get service in RANJEET MOTORS, THANE the same problem of starting trobles is aries.
MH04DA-2977

Hello,
This is Rosan Khan from cuttack, Orissa, India. Previously I had complaint
during purchase of bike from JMG Automobiles but now my son facing
harassment during service from JMG Automobiles.Please tell me we are your
customer or your slave that we are facing harassment from your dealer?

Exactly my home is 25km far from JMG Automobiles cuttack. And the rule of
JMG Automobiles for service is to attend the line from 5am & they are
accepting limited vehicles for service for the particular day. And it is
not always possible for my son to reach at early morning at the particular
place with return without get bike service.So, he had done his bike service
at M/S.Santosh Kumar & Co City Work, Link Road, Cuttack-753012. Tin
No:[protected] thrice. Fifth free service was done at M/S.Santosh Kumar & Co
City Work, Link Road, Cuttack-753012. Tin No:[protected] on Dt:11-Aug-2011.
On that day issue was that horn & other lights was working properly & after
examination by the serviceman they found Battery was not giving proper
voltage. Then the advices my son to go & collect the exide battery claim
form from JMG Automobiles, Cuttack and do the claim the Battery with that
claim form at Exide Industries Ltd. My son had gone to M/S JMG Automobiles
job card counter on Dt:16-Aug-2011 at about 10.00am. & inquired that where
the battery claim form available. At that counter Mr.Behera instructed to
meet the service manager Mr.Khuntia. When my son met with Mr.Khuntia after
more than 30 mins as he was not available in his chamber.Then he asked my
son "who told you that the battery is not working or defective". My son told
him that he has done the service of his bike at M/S.Santosh Kumar & Co City
Work, Link Road, Cuttack-753012. your authorized service center on
11-Aug-2011 & they told about the battery was defective. He shouted on my
son & said "who told you that M/S.Santosh Kumar & Co City Work, Link Road,
Cuttack-753012.

--

The Service Station/Dealers are not providing services as per the mannual. Similarlily when I reported for third service my CBZ Extreme at Sai Motors, Ambala Cantt on 03 September 2011 they even did not wash my bike and when I tried to start the bike on next day I found sparking found had broken due to over tightening.

I have purchased hero Honda passion pro from dealer of Nagappa motors Anna Nagar Chennai and also my bike has gone through the FOUR free services through sub dealers Shivalaya motors Ambattur .I purchased the bike on July 2010 .
For about 10 days there s problem in self start in the bike passion pro.when i took the bike for battery service center they told that the battery was out of condition.They made me know that its period is about two and half years and also added that this should have been checked by the company service center .Because of the poor service of the company service center my bike had gone through problems like mileage, functioning of carburetor, lighting and horn.kindly take necessary action about this issue and check into the poor service of the sub dealer otherwise i will go into consumer forum.

I have brought a 2nd hand Hero Honda CD100ss bike which is very good condition but the bike have a mileage problem . The bike have a mileage 50Km/ per Litter which is very poor compare other CD 100 ss bike. Recently I was servicing my bike & Air filter, Mobile(change) Chamber & Carburetor clean . The 1st owner of the bike not to running this bike compulsory, last 1 year he did not use this bike.

Show I want to know that how to solve the mileage problem to my Bike.

i have given my pleasure for repair from last one an half month ago n me not getting any respone regarding my pleasure service..n when i call them they give me lame excuse..peasel inform or contact me as soon as possible or else i have to take some action...

I want to complaint about the Hero Honda Showroom (MORANI MOTORS, JAIPUR), which is located in JAIPUR, RAJASTHAN.
I Gajendra Gaur brought a HERO HONDA BIKE PASSION PRO and the bike number is RJ 14 BU 6499. Last day I went at your morani motors service centre for 4th free service of my bike but I did not satisfied there b’coz last evening aprox 6:50 to 7:00 pm I was there and I found my bike was standing outside of service center and then I went inside and talk to executives but they told me “you are late so please came tomorrow at 08:30 am”
Today I went there and saw the service centre was open at 8:30 but the execution starts from 9:20am and after that morani executives issued service book to me but the invoice, key of bike, gate pass and my bike did not returned to me at 10:15am.
But the amazing things is there I found service means only or only wash and polish of bike and nothing…..
There I stand one an hour and after that my problems and bike alignment (servicing like adjust average, mirror setting and more) but during in this process I was completely mentally and physically disturbed so please look there and try to finding what’s the reason behind it.
Today I have lost my office duty due to late so please look this matter very carefully because it was very harmful for me.
Thanks!