Honda Motor
Reviews and Complaints

I purchased a new CBZ eXtreme on March 29th 2010.
Even 3 months is also not completed, I found rust on the swingarm of the bike. I didn't expect this kind of parts from Hero honda. I am a great fan and most respectable towards hero honda before this incident. My friends asking me to about the performance of the bike and the problems. I am not able to suggesting them to this bike when they wants to take a new. I expected the mileage of the bike is around 45. Because I am not travelling beyond 50KMPH, but even the mileage of the bike is about 30 -35. some times it is showing lessthan 30 also.

It has not great pickup, but even I don't know why it is giving that foolish mileage. I could take pulsar or Unicorn. Because they are giving great mileage compared to eXtreme.

When I went to hero honda showroom, they are saying that, "We don't touch the engine or anything except to change oil and battery charging, etc., " I didn't expect this kind of product from hero honda.
Totally I am discouraged because of it's poor performance and mileage.

Misconduct of honda service center @ jln ipoh kl / honda panel workshop tiong nam "leaving tissue paper inside the fuel pump casing causing blockage of fuel delivery from fuel tank thus causing car engine to stalled anytime during driving"

I bought a honda city vtec in 2007. my car has been sent for services under warranty in angkasa motor sdn. bhd. located at jalan ipoh k.l. since jan 2008.in 2 aug. 2009 I met a car accident and upon calling honda service hotline they arranged my car to be towed and repaired at their panel workshop tiong nam motor (m) sdn. bhd. located at segambut k.l.

My car was returned to me from tiong nam in mid oct'09. few days after the car was returned, I have complaint to the workshop that the car will "pull / choke" sometimes when I drive. the workshop has checked my car a few times when I brought back to them about the problem but everytime they inspect they cannot find what went wrong with my car and they just told me to continue driving maybe the car need more driving to make it smooth. the problem was initially not so serious/significant and only happened occationally so I did not pursue further. however, the problem became very serious on 23/4/10 (fri) when I drove on the highway from kl to johor. the car choked and auto stopped many times. some times the engine died off but still can start again some times the car just auto stopped but the engine didn't go off. I called the tiong nam workshop immediately when the incident happened but they told me that they can't do anything until they see the car and inspect it again. initial suspect the car overheated causing the car auto stop. the next day the car was back to normal again when I drove in town so I decided to drive back to kl to tiong nam again on 25/4 (sun) for them to check the car. the car again auto stopped many times and took me 2x longer hours to reach kl without aircon due to the suspect of overheated car. on monday 26/4/10 I brought the car to tiong nam and they have confirmed that the fuse / chip which connected to the cooling fan has broken / cracked (obviously was broken during 2009 aug accident) and needed to be changed. they changed the fuse/chip immediately and did some computer analysis and confirmed to me again that my car will not give me any more similar problem. however, the same problem happened again on 5/6/10 (sat) & 6/6/10 (sun) when I travelled on the highway (1st time I drove on the highway after the repair done on 26/4). on 6/6/10 after the car auto stopped a few time it totally died off at the highway and couldn't start anymore. I called the tiong nam workshop and this time also the insurance agent whom I bought my msig insurance policy from. msig has arranged together with tiong nam to tow my car from the highway (just passed melaka toll) back to kl tiong nam workshop.

Tiong nam was again not able to find out the problem until thursday (10/6) evening they called me and informed me that finally they found out the problem which was due to "tissue paper used to clean the car was left in the petrol tank". they claimed that they never repaired that part of the car before with the proof of their repair list approved by adjuster and they claimed that was mistake of the honda service centre when they service / change the fuel strainer in 28/2/2009. however, the angkasa motor at jalan ipoh where I always sent for car service (mr. tan hl the manager) denied it was their mistake and request for proof / evidence to show their mistakes. both parties denied they caused the mistake and nobody wanted to pay for the costs incurred for towing and repair.

My car was left unrepaired and not able to released to me until this morning! (total 23 days I lost my car). during this period, I have to call up many parties (insurance agent, insurance company, tiong nam, angkasa motor, honda, my honda car dealer... etc) to request them to settle the case asap but all the responses I got were "miss... please contact who and who on your case as this is not my problem..."

Complaints have made to the insurance company msig as well as honda hq via the only number that I can get [protected]. 3rd party adjuster sent by msig has confirmed the cause of the car broke down as above mentioned with photos attached. the report was sent to honda hq to handle the case between the dispute between the service center and the workshop of honda.

Honda hq customer service dept was really - suck! despite they did not provide prompt feedback on their "investigation" as what they have promised to do so, please read below the message they told to me on the phone when I have to call them yesterday again to follow up the status after they have been kept quite for a week :

... "miss.., angkasa motor has just repaired your car, but you have to look for the insurance company to pay for the towing fee and settle other costs incurred. on behalf of angkasa motor and honda hq we will not compensate you any thing on your lost of transport during this period nor your suffers of near accident car broke down on the highway as there's no proof that the tissue mistake was done by angkasa motor. and we will not respond on behalf of tiong nam (even though they are our appointed honda workshop and we sent your car to their workshop for repair in 2009). you have to do all the settlement by yourself!... if you like to complain this in the press feel free to do so we cannot do anything more about this case..." the customer service advisor's name is izzudin! what a lousy and unprofessional attitue that I will never expect him to be qualified in a customer service position but honda employed such a person to handle customer complaints!

I have requested to speak to the honda hq management but he refused to provide any names to me until I have to insist many times then he finally provided one name "mr. jahabarnisa - the head of customer communication centre" but at the same time he told me that mr. jahabarnisa is currently outstation and not contactable. I told him he really was pissing me off and I was really out of patient with this guy finally very reluctantly after he kept me holding for 5-10min. he gave me a lady's named izatul who is the assistant to mr. jahabarnisa. I requested him to transfer the line immediately but this was what he said : "oh, izatul is on the phone so I am not able to transfer the line to her now!"... my anger just gone up to the top! then I told him, ask izatul to return my call by today (28/6) after she put up the phone! I have confirmed with him my mobile number before I hang up.
But... until now (6pm 29/6) I still received no call from izatul!

This morning I have to go to the tiong nam workshop to get my car out of this workshop after I was told yesterday by the insurance company that this workshop will stop operation / close shop very soon. it was confirmed that all the mechanics will stop work tomorrow (I was very lucky I went today). since tiong nam will not release my car without the towing fee being fully paid, I have to settle the towing fee myself first in order to get my car out of the workshop. honda still refuse to settle the full amount of the tow charges (rm600 tow from melaka to kl tiong nam)

I am putting up this complaint to seek help from people who know the best and fastest way to get honda to compensate all my losses. they have to be responsible for the misconduct of their panels either the service center or the workshop. it's either one of these as nobody else has service / repair my car other then these two during the mentioned period.

Appreciate those who can help to comment and provide useful advise accordingly. thanks!

Victim of the misconduct of honda

i have given my ride which met with an accident, at workshop on 9.6.10 and today is 29.6.10... and it has not been repaired... im freakingout with their service...

when asking them 4 the reason they are asking that the spare parts has not been yet discharged by the Delhi manufacture company

reply at
monit arvind,
[protected],
[protected],
monit.[protected]@gmail.com

We have a Honda 2007 Honda Pilot. Our air condition was not working well so we had it serviced because we were going out of town. We were told that if all it need to have done was it recharged was would be a cost envolved. They recharged the unit and stated it was fine. This was on done on April 30, 2010. We left on a 15 day vacation on May 7th, there was only one day over 80 before we left.

The air failed while we were in Georgia, with in approximately 14 days of the recharge. We got back and scheduled an appointment at our former Honda dealer (we will find a new one for serivce and will not purchase a Honda in the future as we had planned too). This time they found two pin size holes in our unit and replaced it under warranty, but refused refund the cost of the orginal recharge even though they saw their dye in the pin holes.

I called Honda America and they sided with the dealer and refused a refund under warranty.

Their used the excuse that it was almost a month between the two services visits, disregarding the fact that we were out of town and could not get right to the dealer when the unit failed.

My advice if you get your air service because it is not working well, run it like crazy in case they miss something, maybe they will honor their warranty with you!

Dated 25June, 2010

Dear Sir

i would like to draw your kind attention that i purchased hero honda pleasure from Morani motors, Tonk road Jaipur on 7th July2009.i am facing the strating trouble from the date of purchase.I have registered the complain to the dealer about the defect . i was told the battery has to be replaced. i did not get any positive response from the dealer.

i do not understand the company which has brand name in the market, their dealers are not listening the customers properly. you are requested to look into this matter and instruct the dealer to ractify the problem as early as possible so the faith of the customers can be maintained.

Hoping for favourable response in this regard .

Sanjeev Chhabra
124/412, Agarwal Farm
Mansrover
Jaipur
Vehicle No.RJ-14 PS0265
Mobile no. [protected]
Email [protected]@yahoo.com

Dear Sir,
I would like to show my disappointment feeling regarding the bad feed back I received from your side regarding my Honda City Car 2009
Details problem:
- after leaving the regular check from your company by one week "although my care was stopped 4 days from that week without work", my car temp becomes very height and after I go again to the company, the responsible engineer said that the car is very good and I can get the car back without any problem appears, after making trouble they told me the truth that the care have a hug problem in its motor and I have to pay the cost of the repairing!
I was shocked by these news, 3 days ago I am trying to contact the engineer but he didn’t want to answer me " I tried to contact him by another number and he answered!"

Please advice in how to get my car back with healthy status again "it is now one week in the company without any clear action taken!

Please advice

BR
Milad
Milad. [protected]@huawei.com
+[protected]

From,
Sreeraj.M.S.
Madakkal puthen veedu,
Kureepuzha (P.O)
Perinadu,
Kollam, Kerala.
Mobile: [protected]

To,
The Customer Care,
Honda Motorcycle & Scooter India (Pvt) Ltd,
India.

Sub:- Complaint against poor service of Vahini Motors, Pallimukku, Kollam-10.

Sir,

I purchased one Honda Aviator scooter(Model Code: SCV110GA) on 13/05/2010 from Vahini Motors, Pallimukku, Kollam. It started showing problems with self-start after 2 weeks so I informed them about the problem. The service person from Vahini came to my home and I was told that the battery needs to be recharged.

I gave the vehicle for first service and recharging the battery on 17/06/10. The service persons told me that they would give the scooter back after recharging the battery and first service on the same day evening. I was asked to provide my phone number so that they can inform me when the vehicle is ready. But nobody called me and I had to call them back the next day afternoon inquiring the status of the service. They replied that the vehicle is ready for delivery. I asked them why didn't they inform me when it was ready and they replied that they just forgot to call me.

After the first service and battery recharge, the self-start problem was solved but the same problem recurred after a few days. I informed them about the issue and I was told to bring the vehicle to their show room for another recharge. I gave the scooter for second recharge on 22/06/10 at 9:30 AM and they asked me to come back at 5 PM to take the vehicle back.

I reached the service centre at 6 PM traveling 20 km but they simply told me to come next day since the scooter is not ready as the battery was showing problem even after the recharge. I became angry and asked them why didn't you inform me so that I could have avoided traveling around 20 km. This time also they repeated the same answer that somebody forgot to call the customer. Being a valuable customer of Honda, I heard the same excuse two times in a row.

Again, there was no update from them so I called them today(23/06/10). They told me that I would be updated soon. After a few hours, one Mr.Sunil from the service department called me and informed that the battery needs to be replaced. He asked me to come there to collect the battery and a letter for getting the battery replaced. I told him that I can't spent my money, time and effort for getting the battery replaced as its the responsibility of the dealer. But he keeps saying that they can't provide any further assistance for replacing the battery other than giving the letter for replacement.

I got pissed off with their poor support and service. I request you to take necessary actions to get my battery replaced and advise your dealer not to behave like this to the valuable customers of Honda Motorcycle & Scooter India Pvt. Ltd.

For your reference, please see the details given below.
Model Code: SCV110GA, Model Name: Honda Aviator
Frame No: ME4JF21 3DA8052056
Engine No: JF21E 9058086
Dealer code: KL050001
Note: The Battery make and number is not even mentioned in the warranty registration card.

Sincerely,
Sreeraj.M.S

Dear sir,
I have purchased a honda bike model shine from modern motor on dated 25-06 — 2009. chassis no - me4jc366f98276582 & engine no - jc36e9423250. during running the bike, I was felt that abnormal sound was coming from engine. I have compliant about this problem to dealer and he accepted and told me it was due to misalignment of its tabbits. during first service they checked and replaced the clutch plate outer gear. but problem was still there. after almost 7 days, again I was gone to dealer workshop and complaint the problem was still persisting. they checked and accepted the problem and replaced again clutch plate outer gears (big and small both). at the same time the rajasthan site in charge of honda mr. amol tiwari was also present there I was compliant him but he did not hear about the problem and tell me bike was ok and I don’t want to talk and altercation with you. I think this is not a way to deal with customer. again three times I was complaint for same problem, they replaced some other part but problem is same. please take of this matter seriously and take necessary action because now I have loose my patient other wise I will come through consumer court. I have spent one year for this matter. I am unhappy to purchase a honda bike. again I am requested to you please take this matter seriously and take necessary action.

Thanks regard

(pawan kumar pathak)

Whenever the motorcycle passes through even a small pit the bolt fitted in the Pillion Foot Rest at the left side touches the body frame. As a result a cut mark has been made/appeared at the frame and at the same time a crack has appeared in the Pillion Foot Rest. This is major problem in the model. My wife presented me the HERO HONDA Achiever model on 21/02/06 with with great passion and with the intension that she is presenting the No.1 motorcycle of the India, but it has become a great headache to me as well as to my family

Dear sir,

I have purchased a honda bike model shine from modern motor on dated 25-06 — 2009. Chassis no - me4jc366f98276582 & engine no - jc36e9423250. During running the bike, I was felt that abnormal sound was coming from engine. I have compliant about this problem to dealer and he accepted and told me it was due to misalignment of its tabbits. During first service they checked and replaced the clutch plate outer gear. But problem was still there. After almost 7 days, again I was gone to dealer workshop and complaint the problem was still persisting. They checked and accepted the problem and replaced again clutch plate outer gears (big and small both). At the same time the rajasthan site in charge of honda mr. Amol tiwari was also present there I was compliant him but he did not hear about the problem and tell me bike was ok and I don’t want to talk and altercation with you. I think this is not a way to deal with customer. Again three times I was complaint for same problem, they replaced some other part but problem is same. Please take of this matter seriously and take necessary action because now I have loose my patient other wise I will come through consumer court. I have spent one year for this matter. I am unhappy to purchase a honda bike. Again I am requested to you please take this matter seriously and take necessary action.

Thanks regard

(pawan kumar pathak)

I purchase a honda aviater and purchase product extended warranty master policy no [protected]/06 by ganesham honda sumerpur (jodhpur) rajasthan india
My aviater battary mistake not charge and auto start
Dealer not replace under the policy
Please guide about it thease poloicy and company product and affilation with national insurance company

Miss sonal
Mahendra gehlot advocate
Sirohi [protected]
[protected]@hotmail.com

Ring piston & many more parts demege after service
Address of sale & service center-
Shyam automotives
8/3, badrish puram, sardhana road, kankar khera, meerut
Tel. no. [protected]

Dear sir,

I have purchased the hero honda pleasure on dt. 19/10/2009, with engine no. Jf16ea9gh07647, and chasis no. Mbljf16ec9gh08524 respectively.

But I am regularly facing the problem while riding this scooter:

Everytime stopped inbetween while riding on road, getting rude sound above 40 speed & stops while riding, also not giving good mileage. Using more oil too.

Now it was run on 6022 km. Where we faced problem & rushed into the service centre where they found the block piston kit, rocker arm 2 and cam shaft 1 in damage condition.

Hence I want to replace the same into new, so that it should not create more problem in future.

Hope you will do the needful at earliest.

Thanking you.
Yours faithfully,
Suchita g. Naik
Email: [protected]@yahoo.co.in

Latest update for Honda Navigation system (2010 Navteq) does no contain highway construction that is at least 2 years old. Company admits that the 2010 disk has 2008 data. Don't spend the $180. You will not be able to re-install your old disk, without help from the dealer. Honda did agree to reimbursement if you send the disk back.

Dear Sir/Madam,

I have purchased Honda Aviator on 06-03-2009 from JSP Automotive, 5-7-73/1, Kukatpally, Opp. Metro, Hyderabad, Andhra Pradesh-500072.I have been complaining of couple of problem regarding the bike from 2nd service onwards.
The problems were rectified during the servicing and the problem used to occur again after 2-3 weeks after the servicing. In the 3rd service (07/09/2009), I have complained about the faulty battery.
At the time it was rejected saying battery is working fine and the problem was due to dust in the spark plug. I faced the same problem with the battery again and in the 4rth service [protected]) it was sent to warranty to the Exide dealer. The dealer instead of replacing the battery, he has rectified and sent it back. Initially it was working fine for 1 month and again the problem occurred with the battery. The problem was rectified saying the spark plug and filter needs to be replaced on 05-02-2010.As usual it works fine for 1 month and for past 2 weeks I am facing the problem with the battery again. Now JSP service center people are insisting to replace the battery saying it is not in warranty even though I have been complaining of the faulty battery from the beginning.
More over as the owner's manual issued to me at the time of purchase, the battery installed inside is of made AMCO-7A9398996 and I wasn't issued the battery warranty.
I am surprised to see, how the battery got changed to Exide after the purchase. The JSP sales team claims that the entry was by mistake and the Exide battery itself was installed at the time of purchase.
I am disappointed with the type of service I am receiving from the JSP Auto. Below are the problems I have been repeatedly facing with the bike
1. Faulty battery from the 3rd service onwards
2. Bike pulling back been 30-40 kmph speed
I was lucky enough to escape from the major accidents in the middle of heavy traffics in busy signals due to the above problems with the bike
I got all the servicing done at JSP Automotive. I request you to take necessary action and do the needful. Below are the required details
Owner's Name: Suresh Babu.P
Mobile: [protected]
Frame No: ME4JF21 - 2M88019318
Engine No: JF21E-0081248
Battery Make as per manual: AMCO-7A9398996 (In fact the battery installed is Exide make with same serial No.)
Dealer Code: AP010005

Thanks & Regards
Suresh Pothuru

Mob: [protected]

I and my wife visited the Seetharam show room Raichur on 11.05.2010 to get the Ist service for the Herohonda CBZ extreme bike purchased 1 1/2 month back. Also to provide right side mirror which broke . Morning when it was given for service, mechanic has agreed to provide the mirror and informed to collect in the evening. When both of us went to collect the bike they told us that there is no stock of mirror. When enquired about the duration they need to supply, they spoke irrelevantly without curtasy. At least pleasing reply to the customer telling, ' you dont worry we will take immediate action to get one and will inform you soon for providing' could have given. When we are residing in such a remote place we have to depend on the dealer only. If they dont have patience to deal with the customer we feel, a sorry state of affair with the advance Hero honda reputation.
We hope this matter shall be dealt with the concerned and advice them to be curtosy to discuss with the customer properly.
When they dont attend properly with the executives what would be the fate of the other customers!
We understand because Hero Honda has its name unchallanged by any other bikes, immaterial of the customer care, people are crazy in buying though them.

Thank you for reading this complaint.

Ramanujan
[protected]@gmail.com

The board of directors, members of staff and the international awareness
Promotion department of the honda yes award congratulate you on your success as
One of our ten (10) star prize winner in this year' international awareness
Promotion (iap) 2010 held in london.
Your email address was randomly selected along with nine others from a database
Of over 1, 000, 000 email addresses drawn from the world-wide-web.

This makes you the proud owner of cash prize of (£750, 000.00gbp)

Kindly fill the verification form below and send it to dr stone morgan. Our
Claims department manager through email.
He has been mandated to offer you assistance and facilitate the urgent delivery
Of your prizes.

Dr stone morgan
Claims manager london.
Email: [protected]@secretarias.com
Phone:+[protected]

1.) full name:
2.) age:
3.) sex:
4.) address:
5.) state/province:
6.) country:
7.) phone:
8.) occupation/position:
9.) company:
10.) winning no: honda :[protected]/23.
11) bonus no: [protected]
Enjoy your winnings!.

Engr. David, clack.
Promo co-ordinator
Honda automobile

I bought hero honda hunk, I am happy about the features of byke but not imprese to speed, I want to increase the speed of my byke hunk at least above120 km/h, sir please suggest me

Dear Sir
I had gone to servicing my motorcycle to the nearby Authorised herohonda servive center, Auto needs, Gurgaon on dt.26-04-10. When the person was serciving my bike i was seeing that he was draining petrol from my bike for 5 minutes. When i reached there and asked he said that due to shortage of oil for filter washing he was draining petrol. Then I asked the supervisor, when he asked the fitter he also replied the same. Then the fitter behaved me rudely & made ready the bile in 2 minutes. When I asked the servicing was complete, he replied yes. Then i brought my bike. I am seeing that my bike showing mileage 30km/hr & I am observing the engine hunting sound, causing acceletor playing more. I am very depressed after the servicing. Please advise me what to do?

Dear sir
All ready I have 3 hero honda motor cycle. Allso I have new model passen plus he is not giving avrage after 3 free service still problem is same I am requesting to you plz help me and provede me good service

Which is continue for hero honda motor cycle for buying