Parks Chevrolet Charlotte
Reviews and Complaints

We bought a used truck from Parks Chevrolet Charlotte on February 28, 2022. We paid $10,000 in cash as a down payment and financed the rest through their lender. The total cost of the vehicle was 1***. However, just two weeks after purchasing the truck, it broke down and won't start. We had to spend $4000 to replace worn-out parts, only to discover that there is also a hole in one of the pistons. This truck has been nothing but trouble, and we want this issue resolved right away. We're asking for a refund or a replacement of the same or a similar vehicle. The sales manager at Parks Chevrolet Charlotte told us that they could take the truck as a trade-in, but we wouldn't get anywhere near what we paid for it. This is unacceptable, especially considering it hasn't even been 30 days since we bought it. We need a fair solution to this serious problem immediately. We're willing to bear the expense of returning the faulty truck to the seller as well. The truck we purchased is a used *** Super Duty F350 DRW with the VIN # ***. Dakota *** bought it on February 28, 2022.

On April 6, 2022, I traded my *** in for another vehicle at a different dealership. They told me I might be eligible for a partial refund on the *** Insurance I bought from a third-party company. So, I called the company to find out what documents I needed to process the request. They said I could go to the dealership where I bought the vehicle and give them the required documents to speed up the process. On April 23, 2022, I went to the dealership with all the necessary documents for my refund. I hoped to talk to the financial manager and have him process my refund request through their work portal, as the third-party company had suggested. Instead, a big heavy set black guy with a cheesy smile approached me, took my information, made copies, and said he would give it to the financial manager to put in the portal for processing. Today (May 24, 2022), ONE MONTH LATER, I called the third party to ask if the request had been submitted. Their agent told me it had not. I want to file a FORMAL complaint against this company because they don't follow through on their promises. Please help me make sure they keep their word.

I bought my fourth car from Parks Chevrolet Charlotte on October 28. I got GAP insurance for $800, a service contract for $1,199, and a maintenance contract for $650. I sold my car on October 18. I went to the dealership on November 12, and filled out a form to cancel the *** maintenance and service plans. I gave them all the necessary documents. They said they would submit it and it would take 3 to 4 weeks to get my money back. On December 16, I emailed the dealership and the cancellation department to ask about my refund that I still haven't received. They told me that the person I talked to at the dealership didn't submit the cancellation request. I emailed them the form, and they said I should get a refund of $1348.06 in 3 to 5 days. I asked what was included in the $1348.06 because it seemed low. They didn't reply. I waited a whole week, still no check, and I emailed them today (December 23). Now they're saying I have to wait for JM&A to send the check, and they don't know when it will happen or have any more info. I canceled these contracts for another car before, and the check came from Parks Auto Group, so that's wrong. They did send me the breakdown of costs, which are also clearly wrong. Service contract $632.59 (47% less), maintenance contract $120.11 (82% less), and GAP $631.36 (11% less). I only had the car for a year on an 84-month term. I want my full and correct refund.

I paid for a service that was incomplete and when I tried to get an explanation, I'm being ignored. I took my car in for recall repairs on 11/18. They said they would do a diagnostic and if I wanted any repairs, I would have to pay for them. If not, I would pay $99 for the diagnostic. They called me around 4pm and said my battery needed repair, so they didn't continue with the diagnostic. I told them I couldn't get the battery fixed that day. When I picked up my car, I paid $108. I called on Saturday to ask if the $108 could be used towards the battery repair, but they said I had to talk to my service advisor on Monday. I called today and another person said the same thing. When I spoke to my service advisor, he said I should have gotten the service on the same day, but they didn't tell me that on 11/18. I asked to speak to his boss, but he said he wasn't available (after calling twice). This is a safety issue because my car keeps cutting off in traffic due to the battery. My main problem is that I paid for a full diagnostic, but they stopped at the battery check because they weren't fixing it. I want the battery replaced as soon as possible because I need my car, and the money I already paid should be used for the service. The customer service I'm getting is not good.

On 11/4, I was talking to the salesman on the phone, trying to buy a 2017 Silverado truck advertised for $22,000. He consulted his manager to discuss the final cost since I was paying in cash. The manager agreed to a final price of $23,328.00. Traveling from out of town, my wife and I planned to get a cashier's check for the agreed price. However, we couldn't reach the bank in time and decided to complete the paperwork at the dealership and return the next day with the payment. In the finance manager's office, additional fees were added, totaling $24,215. We confronted the manager about the agreed 'out the door' price, which he acknowledged but claimed did not include the extra costs. Despite our confusion over the term 'out the door', we only expected to pay extra for an additional key. The manager was dismissive, suggesting we could leave without buying the car. I believe the manager should apologize for the misunderstanding and his rudeness, and at least refund the $798 dealer admin fee.

oil pan leak which was reported as repaired, pan still leaking 11/12, Parks found oil leaking from oil pan, oil filter housing-cooler and turbo oil supply line and worn belt tensioner. Parks removed oil pan and resealed, installed new drain plug, removed turbo charger and replaced oil filter housing. Put turbo back on and replaced oil feed line. Installed new belt tensioner. Filled with new oil and coolant. Invoice # ***. Advisor Darryl B, total charge $1,476.60. The above services were performed in Charlotte NC when my daughter was attending UNCC. 10/16 took car to *** in Wake Forest NC for check engine light. Found air cooler charge hose sensor area was completely out from the tube. Technicians at ***s opinion was the part had been taken out at Parks because the retaining seal or gasket that seats the sensor was not on the part. Parks would not claim responsibility. I was also informed the oil pan was still leaking and it would be necessary for me to bring the car back to Charlotte for the repair which is 180 miles from Raleigh, NC. 12/30 took vehicle back to *** due to value cover oil leak. Parks agreed to warranty this repair but are still insisting that I need to bring the vehicle back to Charlotte for the oil pan leak repair. I spoke with Todd S, the service manager at Parks who indicated the repair is still under warranty and it would not be a problem to have the oil pan repair performed at *** here in Raleigh. I received a message from Tyler J, service advisor at *** today 1/19 indicating his management team has been communicating with the management team at Parks and the situation has been escalated up to Clinton Y, the fixed operations director at Parks. They are still insistent on me bringing the car back to Charlotte for oil pan repair. Driving a car 180 miles with an oil pan leak is dangerous because it is a fire hazard. Additionally, this could present a larger problem to the engine.

Parks didn't do a big fix that I paid over 1300 for and / or intentionally rigged $5600 engine fixes to my 2011 Chevy Cruze. I took my 2011 Chevy Cruze to Park Chevy on IKEA Blvd 2/20. A diagnostic was done by their service department that said I needed a window motor and Turbo. I soon said yes to the Turbo fix. On February 23 I went in to get my car and paid over $1300 for the turbo fix. When I got my car, I heard a ticking noise and the engine light was still on. Service rep S. Avery told me to drive it a few days and those things would probably stop. The rep was wrong and right. Sadly, less than 4 days later while driving, my car gave me the same error message as before the repair. I quickly pulled over and parked my car. A towing company was called to tow the car back to Parks, and the tow worker said there was a big oil leak and showed me the oil under the car. He strongly said the oil leak was big and could have caused a fire. I right away messaged Mr. Avery with the news. The car was towed back to Parks. S. Avery contacted me after the mechanic checked the car and said I needed an engine and it would cost over $5600 to fix. Mr. Avery suggested I consider buying a new car from Parks. That was definitely not an option. The place doesn't do reliable fixes, and I strongly feel they might intentionally cause big fixes and take advantage of female customers. Honestly, if an engine was needed, it would have shown up in the original diagnostic. After I heard about the new fixes, I contacted the Service Manager Todd S and GM J. B about this issue, but unfortunately, neither offered any solutions or help and just kept referring me back to the $5600 invoice for the engine fix. I feel like $1300 was taken from me and there was another attempt from the dealer to take $5600 more. I still don't have a car and I'm currently out of $1300.

I went and got my car diagnosed because my check engine light came on. That was done 2/28 which they said my check engine light was on due to a loose mid exhaust pipe. I get my car fixed on 03/05 come and pick it up on 03/06 the check engine light pops right back on . I being it back on 03/07 for them to check again come to find out it's my thermostat and they taking about $400 which I don't think I should have to pay. Yes I should pay for the part but I should not have to pay for the labor because they misdiagnosed my vehicle. I feel like I was taken advantage of and did I even really need the mid pipe they claimed I needed in the first place. Product_Or_Service: Car repair

I was sold a car with known issues under the pretense that nothing was wrong with it. I was also sold a warranty that didn't cover the issues it had. The car was purchased on [protected] from Park Chevolet. After a couple of months the oil light started to pop on and off so I went and had the oil changed. After doing that it started to stall every time I would stop at a red light. That's when I was informed by the dealership that there was recall on the car I purchased stating that it had a known oil consumption problem and that it would cost me a total of $4000 and none of which could be covered by the warranty they sold me so I would have to come out of pocket to get it fixed, which I couldn't afford. After many back and forth conversations they finally relented and fixed the car under the warranty but returned my vehicle to me with the check engine light on. I went to have the car checked and found out that it now needs a catalytic converter. The cost to repair that part is about $2900. I feel as though I was purposely sold a car with multiple issues because I'm an older woman. I have also not missed any payments and that includes the five months they held my car at the beginning of this year. I also put $4000 down on the car when first buying it. I feel like they should buy the car back from me due to the lemon law that someone from the GM corporate office told me about. For further inquiries please refer to Case #*** via GM's corporate office.

Issues with the operation of my vehicle once service were completed by the dealership I took my vehicle to this dealership for a simple tune up. My vehicle was running perfectly as stated in previous inspections I've had completed. After the dealership performed the tune up and inspection, I noticed my car driving differently. After leaving messages with no response, I decided to just drive to the dealership. Once I arrived at the dealership, I explained what was going on. They inspected my vehicle again and stated that my clutch was burned out. I had no issues with the clutch before taking to the dealership. An inspection also was completed the first time with no mention of the clutch burning out. Once I informed them of the issue after returning to the dealership the second time for them to see what the issue was, that's when they did an inspection again and informed me the clutch was the issue. A Benz service technician who was going purchase the vehicle from me verified everything was operating fine before I took it to parks Chevrolet Charlotte due to their tune up service being less costly. I truly wish I would've done the tune up myself. This is a very big inconvenience which is going to effect my income...photos uploaded shows no mention of clutch being an issue when vehicle was inspected and a tune up was performed. 2nd and 3 photo shows the second inspection done 2 days later stating a clutch issue, which wasn't an issue before the tune up at the dealership.

Bought a 2017 Ford Explorr from them on April , its April and I'm still waiting for a part that they broke before handing me the car My Fiance and I went to the dealership because we saw a listing for a 2017 Ford Explorer XLT that looked great and we wanted to buy it. The guy that helped us with the process (his name was Oswaldo S) was very helpful that day (more on this later); we get the credit approved for the car, all good, then Mr S tells me he's going to take the car to clean it prior to handing it to us. Then he comes back saying that one of the plastic pieces that go on the sides of the windshield came off, but that I should not worry because they're going to order the part and let me know once it arrives to have it installed, I agree and I go home happy with my new car. 2 weeks later I call Oswaldo and after many attempts he finally answers the phone and tells me that the part has not arrived because it'sa Ford part and it takes longer, but that he will let me know. A month passes and I call and they told me Oswaldo S is no longer with the company, and I speak with the manager, the manager tells me that the part did arrive but they did not let me know, they told me that he was going to order the part and let me know once the part arrives. They did not let me know. I notify them that I would be moving to Tennessee and I will need the part before that date, they tell me I will get the part before that, I did not. I spoke to a manager and the manager told me THEY would ship the part to me to my address on Tennessee once the part arrives, they DID NOT. And now I call them and they refuse to order the part because they ordered it too many times. This is so unprofessional, do not lie.

Took Patrol car to another Chevrolet Dealership and they checked both Catalytic Converters and stated were fine and did not need to be replaced. On March 31 I E-mailed the General Manager Mr. Bratton all the details of my interaction with his staff at the Parks Chevrolet Dealership and have twice called after this date and requested to talk with him and since he was not available to talk to me I again left my contact information. Being a business owner myself of 50 employees I wanted to resolve this matter with Parks Chevrolet however their failure in service and in communicating has forced to reach out to ComplaintsBoard.com. I am a proud member of ComplaintsBoard.com for many years. Service and trust issues listed below. 1. They were told this patrol vehicle is used every night and this vehicle is greatly needed. It took them four days before they could tell us what was wrong with the vehicle. They stated that it needed a new engine and that the cost would be over $7,500. 2. When told No to new engine that we would tow the vehicle they then wanted to keep the vehicle in the shop and cut a deal. They quoted me $3400 out the door for a used engine. 3. After 12 days of them having the vehicle they said they got the engine in however they stated I must have a Catalytic Converter for over $900. 4. Again I told them no, we do not want the Catalytic Converter. They insisted I must have it because it has disintegrated and the small particles were going up into the engine and would act like sand paper and destroy the engine. I told them no I would take it to another shop to replace it. 5. Took it to another Chevrolet Dealership and they checked both Catalytic Converters and stated they were fine and did not need to be replaced however one of the support bars for the Catalytic Converter was missing and needed to be replaced. They advised it did not fall off.