Ashley HomeStore

On Nov 1, 2020 I purchased furniture at Todd Wanek's Ashley HomeStore. In Oxnard, CA. Todd Wanek is the CEO of Ashley Furniture Industries out of Arcadia WI. Mr. Wanek owns this store location and many others under the name of a Shell Company, Stoneledge Furniture, LLC in Colton, CA. In fact he has many alias business names; Here are a few more; Rockledge Furniture LLC, Southwestern Furniture LLC, Kingswere Furniture LLC, El Toro Road Assoc LLC, Ashcomm LLC, KT Brightwater LLC, Appls Fl-Ok LLC and many more.
In December, I was very surprised to get a call that told me my furniture was ready for delivery, when other customers were waiting 6 months to 1 year for their orders. Since this was right around the holidays and I was going to be out of town, the delivery was set up for Monday, Jan 18, 2021. I also paid for the Premium Delivery option, which means, they deliver, bring it into my home, and setup the furniture. The delivery crew showed up on Jan 18, 2020 at 9:00 am. They just took everything out of the truck and put it in my house and left. It was a very quick delivery! Immediately, after they left, I was able to look at the furniture and instantly knew why I had received the furniture so quickly. There were many defects, listed below but not limited to:
1. End table is damaged. Top corner is chipped off and looks like a failed attempt to cover it up with a marking pen.
2. Coffee table top was not finished properly and has swirl marks in it. Also there are heavy white streaks all over the top and sides. I guess it's supposed to look like stressed furniture but it just looks bad and hastily finished. It's a mess!
3. One large chair has a crooked leg and there is white paint slopped all over the bottom, wooden parts.
4. The other large chair has a crooked leg on it.
I cannot believe they would take advantage of a Senior Citizen by dumping off B-stock furniture and leaving like that.
By 11am, I was in the store complaining to Abraham Aparicio, the store manager and also cancelling the last end table that wasn't delivered. They took it off my bill, as far as I know.
However, they refused to acknowledge a replacement on the damaged furniture. This has caused a lot of pain and frustration on our part, trying to understand why they dumped the furniture off, like they did, then refusing to replace or refund what was damaged. The furniture is broken, shoddy and has crooked legs, etc. It looks like "B" stock merchandise, not new that I contracted to purchase. After I complained about the problems, they told me they will only fix it! What? I didn't pay good money for furniture to be repaired, refinished etc. - IN MY HOME! What a disaster that would be, just waiting to happen. For Todd Wanek to send me some B-Goods and broken furniture, to be repaired is outrageous. I paid good money for New Furniture and that is what my contract is binding, for. His Fraudulent Business Practices are horrible and taking advantage of Senior Citizens, like us is outrageous!
Since Todd Wanek and Ashley Home Furnishings breached our Sales Contract and fraudulently took advantage of us, I am requesting a full refund. Ashley Homestore should not charge me any Cancellation and/or Restocking Fees.
I want them to schedule a pick up the furniture, ASAP - refund my full purchase and cancel the order immediately. I'll give them 10 days to provide a full refund, which the law allows. As of this date, they still refuse to cooperate and insist on repairing the damaged furniture in my house.