HP

I purchased Pavilion 7 months ago including the extended warranty. Followed the direction to register the warranty when it came. A little over a month ago Support Assistant gave a message that Battery wasn't calibrating. Contacted HP Support and did all the fixes the Tech gave me still not fixed, so tech said I would need to send it in for Battery replacement and then tried to sell me an extended warranty so that it would be fixed faster. I explained to Tech that I had already purchased the extended warranty and anyway the battery replacement should still be under the factory warranty. The tech said he didn't show that I had the extended warranty. While he was connected to my computer, I was able to show him that I did have it with my documentation so he said that he would expedite the repair since he saw the documentation and that the computer would get overnight shipping to and from the repair facility and fix would be 2 to 3 days tops. It was just under 3 weeks before I got my computer back. Opened box paperwork sent back said Battery was replaced and extensive testing was done. I started the computer and the HP assistant showed that the battery still needed calibration. I again followed the HP online instructions to calibrate the battery. Still, wouldn't so contact HP support once again. Tech was able to verify that the Battery had NOT been replaced and that I would need to send it back in. Sent it in once again. A little over a week later I got it back opened box paperwork said they replaced the battery and memory. I inspected the computer and on the left side, a piece of the computer was broken off by one of the USB ports. I spoke to HP explained what happened and was told I would need to send it back for repair. Told HP "manager" I couldn't send it right back again and that I wanted a replacement. He said he would try to and from all the issues I had had and now that the repair tech broke a piece of the computer while repairing it he would work it out and all I needed was to send him pics of the damage as I described it to him and he would contact me back right away with info on the replacement. Sent pics waited a few days didn't hear from HP so emailed the HP rep I was working with. He still didn't reply, so the next day tried calling him. I got his voice mail but it said it was full and disconnected me. I tried calling back two more times and HP would say the mailbox was full and automatically disconnect me. Called back and asked for an operator. The Operator transferred me directly to the agent handling my case (Antonio). He promised me he wasn't ignoring me but sure felt like it. He said he didn't get my pictures and to send them again. I sent them and he sure got them when I instead he stayed on the phone until he checked his email. He got the pictures that showed the exact damage I had explained to him a week before and he now said he would only give me a $75 credit to the HP website. He claimed that I had told him it was different damage when we spoke on the phone the week before. So now HP is calling me a liar and changing what they told me?. But HP is the one that gave me a defective part, doesn't want to honor the extended warranty I purchased, said they replaced the battery with a new one when their own tech confirmed they didn't, has had my computer in their warehouse for approximately a month when they said it would just be a few days... And told me they would replace my hp but now they tell me they won't and here is a $75 coupon for your still broken HP!

HP, please make right... I have been a faithful HP consumer for many years this is my 6th HP (also many HP Printers) but as it stands this will be my LAST HP!