Menu
Login
Rated 1 out of 5 stars
their customer service and what they…just wait and sorry for the one she lies to you
their customer service and what they say is just lies I can understand why we lose our trust in American companies; I order computer in 15 of November and I told the customer service I lost mine and I need it to my personal work at home and she said you will get it in 5 to seven business days and I am waiting to figure out today that I will get it in December 16. i called the customer service and no one care talk to the for one and thirty eight minute and they blame me that's all what they can say and we will right notice about the customer service but you can't get your money in time to buy from somewhere else and you can't use the deals on black Friday and good buy for your work because she offer me to wait for month $70.0 and when i told her about another one ready she said I have to pay again and wait until I get the refund and that may take two or three weeks.
so, advice don't trust them, all lyres and non-trust people
Date of experience: November 25, 2024
Claimed loss: I want my money back to buy computer that I need in the time of black Friday sales
Desired outcome: $ 788.59 its not much but that's what I have
Confidential Information Hidden: This section contains confidential information visible to verified HP representatives only. If you are affiliated with HP, please claim your business to access these details.
Waiting for a response from customer care can be annoying especially when it is all about not wasting time. Sometimes such situations encourage HP to fix the issues right away. You can request for escalation to a supervisor or ask to be contacted directly by their refund department in order to speed things up.