HP
Reviews and Complaints

i bought a media center pc from HP its the most expensive piece of junk i have ever bought. i have vowed to never buy HP ever again.

02-28-2008 I too have purchased a HP M7570N I AGREE WITH.. Mikel Grenier It has been a nightmare. After to many calls to count for customer service and on line support failed, I also was sent 3 disks to do a total Recovery, And as sure as Mikel says my computer still is not operating properly. I had one customer Service Tech , that took control of my PC remotely abandon the session in the middle of "fixing my problem" I think he ran out of the building leaving me hang on for 50 minutes . After I hung up and called a CASE MANAGER , She tried to contact this tech and she said he blocked her call. I then mentioned I should sue HP for a year and a half of repeated problems, she ended the call saying If I mention any legal action she can not talk to me any more. I purchased the extended top of the line warranty. I am unsure what my next step is going to be, but I would not recommend buying an HP to my worst enemy.

I purchased this new Media Center PC at BestBuy on 10/22/07, and it took 2 weeks to get all my software & hardware working with Vista.

When we tried to set up the oncreen TV (internal) tuner through the Media Center software, it failed. Having used an external TV tuner on my older Dell, we didn't think it would be a problem getting it to work. Wrong! The Media Center was indeed able to recognize our Satellite set-top box so we could get picture and sound, but the last step in the set-up process gave an error: IR Cable Not Recognized. (Note that without being able to set up the TV feature in the Media Center, there is no way to get onscreen TV.) After countless calls to HP for assistance with this issue, NOT ONE service rep knew ANYTHING AT ALL about setting up the internal TV tuner. Moreover, there were apparently no instructions available to them to understand the problem or the solution and at least 2 of the reps didn’t know what “IR” meant!

The HP Elite manual we received with the HP was not even up to date. It showed a diagram of an EXTERNAL TV tuner box with cables, but no reference was made to the now INTERNAL infrared sensor. We wasted HOURS on the phone, ran through dozens of exercises with positioning the cables, one rep even took over control of our PC to try to simulate the problem, and yet another had us take the PC casing off to check for broken wires, etc., all to no avail. We received nothing but promises that the problem would be fixed with the part they would eventually ship. The "part" was always the same--a new remote control! We now have 3 remote controls, all of which work, but that was NEVER the problem! We asked for new cables each time because everything worked but the cables. The cable “part” was apparently never in the order system, according to the last rep we talked to, meaning they couldn't order it (which is, I suppose, why they kept sending a new remote control!).

After feverishly making other arrangements to borrow an old, slow Dell PC—then the time-consuming part of setting it up with all our accounting and work-related software knowing we’d be without the new PC for at least a week, we finally agreed to ship our new HP to the factory on 11/23 for diagnosis & repair. We were told several times it would be 4-7 days before we would get it back. I received an automated email on 11/29 stating the expected return would be 12/5.

A few days after the PC was received by HP, a manager from the Tech Repair center called. He had our PC in front of him and we again walked through the entire TV tuner set-up problem with him. That's the last we've heard until I checked on 12/5 on the website for repair order status. We had NOT RECEIVED ANY emails or calls informing us of any additional problems, so we postponed commitments and made arrangements to be here all day for the delivery of our HP on December 5th. After checking the website, I found that the update revealed a new delivery date of December 17th! Since we were not informed of this, we AGAIN had to make additional arrangements or a loaner PC!

We have spent countless wasted hours on the phone with tech support reps who know absolutely nothing! They refuse to let you speak to a supervisor and keep you waiting on the phone constantly. We were finally able to get transferred to the Repair Unit on Dec. 13th, where a Tech Repair Specialist (who refused to let me speak to his manager) told me the PC was all fixed - that it was a software problem - and that it would be shipped out that afternoon via FedEx. I felt somewhat at ease and asked him to email me a FedEx tracking number, which he agreed to do. The next morning when no email was received, I looked at the status order website and found our PC was now changed to a delivery on 12/24! No one EVER called to give us this information! They arbitrarily change the shipping dates and don't have the guts to call you!

I have written lengthy letters of complaint to all the Executive team members, and not one of them has even acknowledged my letters. I've also faxed them--with no result. I was able to get in touch with a Customer Relations manager yesterday, and after waiting forever on the phone, he transferred me to a case manager who told me they were waiting on a "part" and there was nothing they could do. Bottom line is they can hold your equipment hostage for as long as they want without regard to your inconvenience or hardship.

No one has offered to replace the faulty PC and they refuse to compensate their customers for all the downtime with no PC and aggravation of wasted calls due to their faulty equipment and unskilled personnel. It is the worst company to deal with--all you get is apologies for the inconvenience but no action. The executive staff consider customers the lower end of the food chain and shrug their shoulders at any complaints. BestBuy refuses to take the machine back because it's over their 14-day return policy. We have been without a workable PC for going on 2 months now, and it's just our bad luck we chose HP. We recommend that if you're looking for a good PC and good customer support, DON'T BUY HP!

My laptop is not getting to start.

AM-Westland, MI, I suddenly became unable to use my computer, last night (03/21/2022) and there was a message from Microsoft Support that my computer was disabled. I called Microsoft support and they wanted to walk me through the repair process. I was scared that this was possibly a scam, so I called my cable company, who is also the provider of my internet service, explained my situation and they told me to call the computer manufacturer (H P). I was able to talk to someone, last night (03/21/2022) who informed me that my warranty had expired, and that the HP techs would only help me if I bought a new warranty. I was charged 49.99 and was supposed to call back this morning to start the repair process. After I hung up with the representative, I turned my computer off and back on and it worked. I called back immediately and stayed on the phone, for nearly an hour trying to reach a HP representative to cancel the warranty purchase and receive a refund. I finally got a hold of an HP representative, this morning (03/21/2022) and explained my situation but I was told that I could not receive a refund, because the situation was already being looked into. I don't think that this is fair, and I am really disappointed.

Purchased a laptop computer just before Christmas this year. It took longer than predicted to arrive. Upon arrival, it was a silver grey color body and keys. Noticed I ordered inadvertently ordered nonbacklighted keyboard. Much to my surprise, my wife and I could hardly see the characters on the keys. I spent hours contacting HP Customer Service. Much to my surprise, because there were no defects my only options were to get a refund or purchase a different laptop. With both options, I had to pay a 15% restocking fee $79. After that after begging them to not charge me $79, they refused to accommodate me even after indicating I have a 20 year customer of HP. Did not even have an impact. Of course, I am talking to a third party service in Asia. Well I told them reluctantly I will accept a refund minus restocking fee but I will never buy HP again!

I used to like HP desktops up until now, I bought a new HP Pavilion gaming desktop a few days ago on Amazon, hooked it up and the thing only worked for about a few minutes installing the infamous important updates as well as other garbage I don't need such as Wild Games, that is so 2005, also the graphics driver failed to install as well as not being able to reset the stupid thing, also it would not boot up properly had to power on the device numerous times, very frustrated with this company, will be buying from Dell from now on, rather pay more for something that I know will work in the long run that pay for a migraine and a half.

2 weeks ago, I tried to print a photograph for the first time since buying the printer. It came out looking weird and I determined that it wasn't printing magenta. I went online and tried all of the troubleshooting procedures. None worked so I contact HP. HP sent me a new cartridge after walking me through several more troubleshooting steps. I tried the new magenta cartridge and the print quality was exactly the same. So last night I called HP (chat) and was bounced around to different technicians for 2 hours. Finally, the last guy said it was too late and they were now closing and that I would have to call back today. So I called back today. I got bounced around for 3 hours until they were closing for the night again! This is the most frustrating customer service experience that I've ever had!

I purchased a computer from HP. The buffalo hard drive would never automatically back up my files. After calls to HHP tech, Microsoft, and Buffalo (over 10 calls all together). I asked for a refund. I was told to contact my service rep - who has never called me back... Finally disputed the charge. Still have never heard from HP.

Bought an HP Oman Obelisk Desktop at the beginning of the year and had nothing but problems with in. Worse then the PC was their warrantee service. (Even the case number that they gave me couldn't be found on their website. Everything had to be conducted by phone.) Took weeks to get to a live person and a send back approval. Now, after almost two months, NO PC. After 5 phone calls, was to told that they don't have the part in stock and it's on "a slow boat from China". Asked why they didn't just replace it with another machine and was told that they would have someone call me back. THEY NEVER DID!. In total: 7 months of ownership, about two weeks of total use, and more than a dozen phone calls with about 40 hours on hold... and I still don't have the PC that I bought 7 months ago! We will never buy another HP product again. In fact, we have two newer HP machines that are being taken back today because the seller has an an "any reason return" policy for the for first 90 days. This is the worse service on one of the worse products we have owned.

I have a hp laptop that I purchased it came out of the box messed up, for three months I have tried everything that I could with hp to get this resolved. Finally, after two hours on the phone, they informed me that for 47.00 they would fix it and another 15.00 dollars a month. What is the warranty for. I have always used all hp products but never again. Joseph Dail

They lied to me and told me they had some firmware I needed to download-said it would cost 49.99.
Paid and transferred to tech to get download info- they do not have the software- TECH HIMSELF TOLD ME THE SALES DEPT WOULD SAY ANYTHING TO GET YOUR MONEY. Requested immediate cancellation- was told I have to speak with a case mgr. to get my account cancelled and get a refund. I work 12 -14 hour days and am too busy to take calls. Every time I called they said they cancelled it and issued a refund - everytime they were lying. RIDICULOUS YOU HAVE TO SPEAK TO A CASE MGR TO GET YOUR MONEY BACK. You don't have to speak to a case mgr when they steal it from you in the first place?
Took 3 weeks and many many more calls to HP "smartfriend" to get to a case manager. She refunded the 49.99 and in 3-5 days it was back in my account. I just found out she did not cancel the service and they have been taking 14.99 out of my bank account for the last 3 months so she refunded the initial fee but instead of cancelling- "gave me 3 month free"? with the stipulation that I would cancel in 90 days if I did not want to continue. BUT SHE NEVER TOLD ME THIS! I THOUGHT IT WAS CANCELLED! I MADE IT CLEAR I NEVER WANTED ANYTHING TO DO WITH HP'S SCAM AGAIN. So now they are into my bank account every month for 14.99 and I have to go through the nightmare of trying to cancel and get a refund again. THIS IS FRAUD! Why is this BS allowed to continue? WONDER HOW MUCH THEY COLLECT WITH THEIR CASE MGR CANCELLATION POLICY- I have 3 HP laptops and a hp all in one printer /scanner. -SHADY AS F**K!
NEVER buying another hp product or service again- they will NEVER BE GETTING ANOTHER CENT FROM ME AGAIN- SCREW YOU HP AND YOUR SMARTFRIEND [censored]

I purchased a laptop and it is out of warranty and now being given a complete run around saying it will be repaired in Singapore and not Australia. Call centre is located in India once again not in Australia.This is disgusting we purchase an item in Australia and expect repairs to be carried out on our home soil not a foreign country when our country is in the state it is in with drought and so many businesses closing. I then wait for 3 days to have the computer picked up by courier and as I sit and wait it is still in my possession. Have been told it will be picked up today, but we will see. I have just been told work will be carried out now in Australia. I have always purchased HP but I will think carefully if I need another computer or printer and make sure they support our country and not some other country.

HP should be ashamed of themselves. A dog would give me better customer service than this crowd and dogs don't speak English! I've been trying to source an HP printer cartridge all morning but I either get cut off or the people are so stupid they don't know what I'm saying. If I ask a question their answer is "OK" when what was required was a "yes" or a "no". I can't begin to explain how frustrated I am. I will call Epson or another company to see if they have something that is compatible.

I have had my DV5218nr laptop for over a year and use it everyday. Other than the w key sticking for a brief period a few weeks ago I have had no issues with my laptop.

I bought the same - HP Pavilion DV5218nr laptop - from Best Buy in Sept. 2006. In October 2007, just over 1 year, my display was not working - horizontal lines. if this is the type of quality that HP now has, I will never buy an HP laptop again.

The laptop is cool. I purchase a new from dell. However, The battery of running time is too low. I bought new one fromhttp://www.adapterlist.com/hp/dv4000.htm . Does anyone have this problem?

I have an absolute carbon copy of this problem. On my presario 6400 model. HP complaint reference IDs [protected], [protected] are here for reference.

I have developed a feeling that these big banner companies are just fleecing the consumers. Their site in India does not even have a link to order these recovery cds.

I also got the same response from Microsoft when I asked them about procuring these cds from them - following is the last mail I received from them...

Hello Milind,

Thank you for choosing Microsoft Online Technical Support.
My name is Muneer and I will be assisting you with this service request.
For your reference, the Case ID of this service request is SRZ070502000720.

First of all let me apologize for the delay in responding to your request.

Milind, from your issue description I understand that Help Center (Help Software of XP) seems to be incomplete. You cannot see the topic which helps you to manage the startup items.

Can you please give me more details about the issue so that I would get a better picture about the issue?

Regarding providing the CD for Windows XP, I am sorry to say that as you have got Windows XP software from HP we would not be able to provide you the same.

The reason being that the version of Windows XP that you are using is an OEM which is not a complete version as compared to the one that you get from Microsoft.

Also please provide me with a convenient time frame so that I can arrange a call back and look into the issue that you are facing.

I will try my best to help you out to make headway towards a resolution.

Please update me at your earliest convenience.
I am happy to be of assistance and looking forward to hearing from you soon.

Thank you for using Microsoft Product Support Services (PSS).

Sincerely,

Muneer
v-5mrazz@mssupport.microsoft.com
Support Engineer
Microsoft Product Support Services
Support hours
Monday through Friday
9:00am - 6:00pm IST
Microsoft Support Telephone Number: [protected].

In the event that you are unable to contact me, please contact my bin buddy Navneet Kumar at v-5nak@mssupport.microsoft.com or my Tech Lead Somnath Deb at v-5sdeb@mssupport.microsoft.com OR call the Next Available Support Engineer at the above number.

If you have any feedback regarding Microsoft support, I would be glad to hear from you.
If you would feel more comfortable contacting with someone else regarding my service, Ranjith, my manager, would be very happy to hear your comments and suggestions.
You may reach my manager by sending an email to v-5rchak@mssupport.microsoft.com

Should you require additional support with other Microsoft Retail Products, please go to: for current support options.

I have also vouched not to buy any HP Product henceforth. I swear.

I had the same problem with the hp 7905. It must be endemic on that series. No wonder they don't support it anymore.

They have my sons laptop for almost a month and can not give further info unless he agrees to purchase an extension on his warranty, he has 80 days left on current warranty. If he does buy an extension they will return laptop in 3 days otherwise we can continue to spend over an hour each day on the phone talking to people we don't understand only to be told they have no info. Isn't this illegal?

Sir I am from DRDA, Kendrapara, Orissa. I have purchased a HP scanner of G2410. But some days it sound after one page scanning. But the authorized dealer refuse to service.

I agree with you! HP Products are CRAP! I bought a C6380 printer this past December 08. I just recently ran out of ink in all of the cartridges. I replaced each cartridge (5 total) and my printer will no longer print. An error message displays telling me to replace the ink cartridges. I've contacted HP Support and have tried all of the suggestions given, but nothing is working because the printer is frozen. It won't do anything because that error message is displaying. I don't understand how a printer can work great and then once you replace the ink cartridges one time, the printer no longer works. HP tried to tell me to purchase another set of ink cartridges, that maybe the ink cartridges I bought were faulty. Well I bought the ink cartridges from 2 different stores, so I really don't think that the ink cartridges are faulty! HP PRODUCTS ARE CRAP! PERIOD!

Dear sir:
I am disappointed that staff is treating me. I have try to order an item and dis - regard of debit card that i use to order. Also, i am search for an operation disc from hp officejet all - in - one; model number# c8815; serial number# th0282206d; and not the disc, evenually, the manual of the printer. I am very really, disappointment that no care, for my problem.

MY PRINTER IS HP OFFICEJET 6500, MODEL#C8815, I THINK YOU DO NOT ANYTHING, IF YOU STICK YOUR FINGER YOUR ###, THAT STICK IN ###. I AM RIGHT. ALL THE HP STAFF FULL OF CRAP. I WILL ORDER ANOTHER PRINTER FROM OTHER COMPANY AND THAT CARE FOR CUSTOMER AND ALOT OF CRAP FROM THEM. BY THE WAY, I WOULD SEE YOUR HEAD OF COMPANY OF CEO, THEY COULD BITE ME.

I PRESS AGREE ABOUT THAT. BUT, I AM CALLING THE STAFF OF HP IS THE WORST OF ###. I WILL LIKE TO SEE HP COULD KISS MY ###, MY PUERTO RICAN ###, BUT IN THEIR FACE. BITE ME.

I PREE AGREE ABOUT THAT. BUT, I AM CALLING THE STAFF OF HP THE WORST OF ###. I WILL SEE HP LOST EVERYTHING. I BE LAUGHT OUT LOUD, BUT THEIR FACE.

DEAR WATCHOUT4YOU:
FIRST, YES, I AM ###. THANK YOU VERY MUCH. SECOND, I AN NOT DISREGARD OF YOUR ANSWER. IF YOU PROBLEM WITH YOUR DEBIT CARD. THAT, IS YOUR PROBLEM. I HAVE WITH HP THAT DO NOT CARE FOR PRODUCT AND I WILL NOT USED THE DEBIT CARD THAT IS NON-BANK CARD. THE COMPANY IS A ### AND I DO NOT KNOW WHY I BUY THEIR PRODUCT. THEIR IS NOT WEATHED TO BUY ANY PRODUCT. THEY COULD KISS MY ###. IF THEY WANT MY BUSINESS MY PUERTO RICAN ###.

I DO NOT DOWNLOAD IT, YOU IDIOT. I WANT TOBUY IT. LIKE, THAT I USED ALL THE TIME. THEN, IT'S TRUE. SOME IDIOT ARE THE HIGHTEST IDIOT. UNLESS, YOU HELP ME, TO LOCATE THE DISC. I WILL NOT HOLD MY TONGUE, YOU DO NOT WANT OPEN MY MOUTH, I WILL GIVE THE HELL, OF IT. IN FACT, YOU DO SELL THE DISC, ###. I THINK IT'S COST $28.00, FOR ( 3) DISC. YOU ARE AN ###.

My company changed its entire line from HP laptops to Dell instead on the single fact that to Dell has excellent customer support and coverage. For HP to even change a laptop's adapter would take at least 1 week. Dell made it on the next business day.

HP is the worset computers company that I never ever met before... almost 2 years later the wireless networks doesnt work also video goes in blank! they dont want to be responsable for that and they insisted to charge me 276 dls for fix the MISTAKE! plus HR sucks with all customer service! We sholud make something vs. HP ...Give me a new computer! or at least FIX the JUNK that I have like computer

I PURCHASED A HP LAPTOP APPROX. APRILL IT IS NOW END NOV. AFTER NUMEROUS PHONE CALLS TO THE IT DEPARTMENT, NO ONE COULD ASSIST (OR ABLE TO HELP TO SOLVE MY PROBLEM). I PHONED HEAD OFFICE AND THEY REFER ME BACK TO IT DEPARTMENT AND THE MANAGER THAT GIVES ME THE SAME STORY OVER AND OVER AGAIN. SO I PHONED AGAIN JUST TO FIND OUT THAT THERE IS NO ONE IN A MORE HIGHER POSITION THAN A MANAGER AND THAT THEY CANNOT SOLVE THE PROBLEM. THEY TOLD ME THAT I MUST TAKE MY LAPTOP TO THEM TO SEE IF THEY CAN SOLVE THE PROBLEM. SO I PURCHASED A LAPTOP HP THATS NOT WORKING, I SPEND MONEY (2500) ON PROGRAMS WHICH IS STILL NOT WORKING. WHAT I WANT TO KNOW WHY MUST I DO THE DRIVING AROUND WHEN I PURCHASED A HP LAPTOP WINDOWS VISTA IN GOOD FAITH . SO NOW I ASK MR FORTEIN THE CEO OF THE COMPANY (THAT IF YOU EXIST) THIS LETTER WILL GET TO YOU EITHER IN A PROPER MANNER OR VIA CIRCULATION.

PLEASE CONTACT ME AS URGENT AS POSSIBLE VIA EMAIL, AS I AM NOW GETTING FED UP WITH THE SERVICE HP GIVES.

YOURS SINCERELY
ANDRIES SWANEPOEL

My HP Pavilion dv9000 will not boot up. I called HP tech support. The technician diagnosed the computer over the phone with me and determined that the motherboard is defective. She told me that it will be fixed free of charge. I sent the laptop to HP. Called to check the status and found out that I have to pay over $700.00 to get the laptop repaired. The technician told me that there is spillage on the keyboard and the fact that I ran out of the warranty they will not fix it for free.

I hope HP does something about their product and the customer service. They wasted my time and money. I had to buy another laptop because I refuse to pay $700.00 to get my old laptop repaired when I can buy a brand new laptop for less than that. I will never buy another HP product again.

My old laptop is just paper weight now. If anyone have any suggestions or let me know how you got your issue resolved, please email me. Thanks

They have now had my laptop in to replace the main board since Feb. 2008, in 2 days it will be 2 months.

Not to mention I sent it to them the first time in January and they just pretended to fix it then sent it back to me.

When I call customer support I get a different story from each rep I talk to.

I am thinking I might have to take this to consumer affairs to get anything done. Or the media might be able to help.

I will NEVER buy HP again.

www.unhappyHPcustomers.blogspot.com

I have one of those HP Pavillion 2000 series. It's been almost 15 months. Now I can not even start it. The screen is blank. It sucks! It was always getting hot even in a short time period. What am I gonna do now?

I have a client that purchased an HP Pavillion Notebook for their daughter. The 2000 series of that notebook was build with defective mainboards - HP KNOWS THIS and never recalled them.

I sent it in for repair on January 9th, 2008 and got it back about 10 days later. The paper that came back with it says it was replaced. They replaced the mainboard with a "refurbished" defective mainboard. So of course in a few days it was again down.

I sent it back again February 20th and they called the 5th of March to say they sent it to me. Only when I asked when they shipped it he didn't know and would call me back. He never did call back. I called there and found out that it had not been repaired but I would get it back on the 14th of March.

Today is March 14th and after an hour on the phone, being transferred 4 times, I was told they still did not have the parts and they would send it to me once it was repaired. They have no idea when that will be.

Do yourself a favor and don't buy from HP. All their stuff is crap these days and so is their customer service.

One of the biggest I have done giving HP another try, several years ago we bought a HP Pavillion 6000 laptop from BJ's wholesale club. Within several months power board failed discharging the battery and we had it repaired by the warranty only to fail shortly after the warranty. It is serving at the moment as a nice paperweight. In 2007 I bought several HP laptops for my department since the hospital I worked for had made a decision to switch from DELL to HP ... what a mistake ... though I had also had a bad dealing with a DELL laptop ... the DELL was a refurb and their customer service was very good unlike HP. If you must buy a laptop I recommend IBM/Lenovo ... as the 3 we owned never/ever had any problems and keep going to this date. The most recent HPnc6910 laptop I have never recognized the factory installed DVDRW ... some very pleasent Indian tech over the phone tried to explain to me perhaps I should purchase 3rd party softwares to see if it would resolve the issue... than sent me a new DVDRW to install myself ...without ever checking if I could do ! I am on to my 4th month and am still awaiting someone from HP or their contractors to contact me to come by and fix the laptop... no doubt they figure if we wait long enough the laptop will be out of warranty... good thing i bought a 3yr warranty extension so that HP can make my life a living hell for the next 3 years... I will donate the laptops to a school and purchase IBM's it the issue is not resolved by May... and i am not holding my breath. SHAME ON YOU HP !

HP is a completely worthless company and I wish I had known before buying a Pavilion desktop from them. Bought it in Feb. of 07 and in October of 07 it died. Spent three hours on the phone with "Sam" in India who finally told me to take it to the "computer repair place." So I took it to a local shop -- Best Buy had a 2 week turn around (maybe) and the guy in India didn't say I had to take it to Best Buy.

Guess what? Because I didn't take it to an "authorized" repair shop, HP won't pay for the repairs.

Never buy from HP. Customer service is a joke.

I am from India and our country has Consumer Courts which can deal quite sternly and quickly with such errant Companies. Companies realize this and often all it takes is a 'show cause notice' send through the Consumer Redressal Forum. U S of A is a much advanced country, though legal recourse is very expensive there, I am sure there might some consumer protection mechanism - maybe even on-line.

I bought a laptop for my daughter in August of 2017. On the day of January 8, 2017, my daughter and I was sitting on her bad looking at something in her Laptop. All of sudden the screen started to go crazy and then, four black dots appears on the bottom and the screen went corrupt. I called HP for help. The laptop is still under warrenty. They told that other laptops has had this problem and they were fixing them for free. But because the particular model was not one of the models they would not cover it and it would cost almost $400 to fix. What the!

Also, can I please get someone for the United State to talk to instead of an Indian who I can't understand a word they are saying.

I'm not paying to have this laptop fix when we did nothing wrong to it and it is clear that there is a problem with these as well as other models.

I purchased an HP Compaq notebook computer. Long and aggravating story...the motherboard went out of it. I was told by a local computer repair that they had seen the issue in at least 15 computers of the same model. Thinking I was just out of a computer, I didn't do anything until a friend of mine said that there was an extended warranty from HP due to the issue and mine qualified. I called but was told that although the computer died in July 09, the extended warranty was up at the end of September and since I called after the deadline, my computer could not qualify. They offered to cut me a break from the original cost to repair of $398 + tax down to the low low price of $259 + tax! I can get another computer for that! THANKS HP, for standing behind your crappy products! It's funny how before you buy a product, they are the best thing out there. After you buy, you basically have what you have...nothing!

I was given a HP Desktop for Christmas one year. The first year of use was okay, but the following years saw lots of trouble. Called Tech Support since my warranty was up, they charged me $49.99 for 14 days of "support". I was able to get my computer working again, but it eventually needed more service. Contacted HP Customer Service and was advised to pay $99.99 for one year of tech service, which as I was told, would be refunded if the computer was not fixed within the time period. Towards the end of my year, the computer lost it's hard drive, and I was informed that HP would not refund nor repair the computer's hard drive. This was after they had already shipped the wrong parts due to a mistake on their end. This mistake cost me another $150, for parts I did not want or need. After clarifying the right part and serial numbers, they shipped me set of restore discs for $17. After receiving these discs, they told me I had one last tech support call available to resolve the computer issues. I called them today, and was told that they had no knowledge of my last phone call and tried to charge me another $99.99 for more support. I strongly urge anyone thinking of buying a HP product to steer clear. HP's customer support is nearly nonexistent and very unpleasant to deal with.

Despite being a devoted HP user for years, I am becoming more and more outraged by their poor customer service and inflexible -- and outright absurd -- return policies.

Here is a thumbnail of my situation:

- Bought a Pavilion Ddv6700 for my college-bound daughter in June. This model had the AMD Athlon dual-core chipset. With a couple of weeks, the unit failed and would not boot (or appeared that way because the screen remained black). HP had me jump through various home repair hoops -- taking hours due to complete system recoveries -- until they determined that, yes, the unit wasn't working correctly. So they sent out some recovery disks. I told them that this would not help since we had just tried that, trying to boot from the recovery drive. I asked for a replacement unit. They said no. They said that sending recovery disks was all they could do at that point because they were "following procedure".
- I called again after the recovery disks arrived and failed to boot the computer. I called HP and told them that the problem was continuing. I get excalated to the case management department. After going more tests over the phone, they agreed to send a box for repair. The box arrived and I sent off the unit.
- The unit comes back after a couple of weeks and boots OK. But sound and wireless card do not work. After more phone calls with tech support and more home testing, they agree that the unit is not working. I ask for a Pentium-based replacement since I suffered similar problems six months earlier with my own AMD-based dv9500 (which was eventually replaced with a Pentium version). HP says that they can still only send a box. I have not yet proved that the unit is a lemon.
- So I send off the unit again for repair. But before I do I express my concern that time is running out and that with repair delays, the laptop may not arrive in time to fully test it before my daughter leaves for college. The rep says that there is nothing he can do. He is following HP policy, but assures me that "we can address this situation again if it fails".
- The unit comes back and boots. But the wireless card fails again. I call HP again and I learn from one of the techs that I spoke with that HP has had a historical problem with AMD chipsets on certain laptops, but not this one. At least, not yet.
- But now I have a further problem: my daughter is leaving the very next day for college and she doesn't have a working computer. I have to go to Costco and buy something off-the-shelf, but make sure that it is a Pentium version of the dv6700. I demand reiumbusement from case managment in a subsequent call. He agrees but says that reimbursement will come from another department and that I may not get my full payment back because I am outside the 30-day return period. I explain that HP forced me to be outside of the 30-day period by their insistence on repairs. I am told, "sorry, but I am just following procedure.". I send off the defective unit and hope for the best.
- Today, I get a check from HP that reflects a 20% discount based on my "use of the computer". How crazy is this? The unit was a lemon from the get-go and HP had it in their possession as much as we had it in ours (and didn't work during that time, anyway).
- I call HP yet again and ask for Technical Support for Executive Services at HP Corporate to get some help. They say that they do not have this number and I have to work through case management. I explain that case management were the ones that I went through andf were the ones responsbile for the current situation. How can I expect any better support from them now?

So I send off an email to the last case manager and will follow up with a phone call on Monday. Today is Sunday and they are not open, of course.

I don't expect to get anywhere.

Have other people had this problem?

Chris

We purchased an HP G series late February 2017. Woke up one day and the screen was cracked. We contacted HP, they sent us a fed-ex box to return for repair. A week later we received a call from a rep stating the damage was accidential and caused by us. All we did was open the laptop, there was no problem hours earlier. I have called HP 4 times and they will not pay for the monitor, but said they would repair it for $400.00? I asked to speak with a supervisor and was told I could not. I asked to speak with anyone in authority, I was told I could not. There needs to be a way for some type of class action complaint against HP to have them repair this problem. I see so many other sites with people with the same problem. Please help.

I purchased a HP DV9429us notebook 2017. I didn't use the computer very much. In 2017 the computer
started not finding the wireless lan connection. Sometimes if you restarted it would work sometimes not. Finally nothing worked. When if didn't work, it would no even appear in the device manager. I changed the router, reinstalled software and changed setting nothing worked. I called HP customer service and learned the computer had a DEFECTIVE part when it was built, which HP knew would some day fail. My first thought was okay Hp would stand behind a HP defect. Boy I was wrong. HP put a two year limit on repairs. Hp never informed me of the defect, therefore they played a game of odds of finding the truth. They are laughing all te way to the bank on me. Hope this informed future customers of the way HP does business.

HP/Compaq Computers, Service and Extended service Plans are all a big fat joke. I will NEVER NEVER buy a HP again and that includes anything else they made or service. My old Dell out performs this new HP and that’s another thing that pisses me off.

This is what they sell you but it’s Not what you get.

· Covers all HP Pavilion and Compaq Presario notebook PCs
· • Round-trip shipping at no additional cost
· • Assistance with virus and spyware issues
· • Up to three years of award-winning service coverage
· • 24 x 7 real-time chat and toll-free phone assistance

“That was top of the line at the time.” 3-year HP Pick Up and Return Extended Service Plan for HP Pavilion and Compaq Presario Notebook PCs but in reality it’s two years because you get one year with the computer. Price: $269.99*

Here's the problem:

I now have to send in my laptop with the battery just to replace the battery, WHY ? Here’s why, They wanted my credit card # so they could charge me for the battery until it’s replace and the damage one was returned. I tool him I wanted his credit card # so I can charge him until he replaces my defective battery, he was not interested. Why gave him credit card information when I have a warranty for replacement - full warranty. Why not just send a box for the battery?

And Yes I did talk to management, also asked for HP Corp’s. Phone Number which was not a toll-free and top it off it was closed. Award-winning support; what a joke!

THEY SUCK ON SERVICE AND PRODUCT!

If you bought the laptop at a store that offers warranty support I would suggest you take it to the store. Places like Best Buy can arrange to have the laptop sent back to HP. If you bought from Walmaet or another place that does not offer support call some local repair shops and see if they can facilitate warranty work for HP.

What ends up happening is the guys on the phone have to make a call on whats wrong with the laptop and in this case sounds like they have called it "damage" and not a "defect". When you take it to someone they make that call based on what they see, not what you tell them.

I had the exact same problem. Just found out from Best Buy today that it will cost me $400. Needless to say I'm not paying that. I feel ripped off and will never buy from HP again or Best Buy.

O.M.G. I had the EXACT same thing happen to me on my HP laptop which was listed for a reasonable price that I BEGGED my husband to buy me back in 2017. It was the Nov After Thanksgiving Black (whatever) day that I waiting in line for for three hours that very cold morning for. When I arrived in line to purchase that HP Laptop, I found there was none left but that if I came back in the afternoon, I might just get one that was reserved for another (lucky) soul. O.M.G. I went back and thought I had hit the freaking lottery. Yup...I sure did.
The laptop was there but I the lottery I hit was NOTHING to be happy about. From the very beginning, I had issues. The thing would clear the screen and turn off. It wouldn't turn on. I tried customer support over and over again only to find that "they would send me a box to pack it in (although I was happy to use the one that it came with, they INSISTED I wait for 'their' box)which I patiently did, THREE TIMES! Three TIMES! I sent it back THREE times each in a new box which they had to ship to me. Each time, I sent the same exact computer back to the same exact address with the same exact issues, it came back to me NOT WORKING. The same, the same, the same. CRAP, CRAP, NOT WORKING CRAP!
I loathe Hewlitt Packard for their LACK of ethics, their LACK of commitment to their Quality and for their LACK of following thru with their VISION STATEMENT that is full of crap and garbage and useless words to a consumer. I had escalated my problems (so I thought) to someone who cared but still worked out of the United States and offered service. NEVER once was I offered a replacement of the CRAP that they sold me in the first place. NEVER once did Hewlitt Packard offer me anything because they had my money. They will never get my endorsement on another product or brand name. Sadly, I still have this USELESS Laptop that I begged my husband for. Maybe I keep it for a reminder that I should never WANT so much for anything again. I know it is not because I need to have a horrific reminder that Hewlitt Packard should not be the brand I choose in the future because this ORDEAL is one I will NEVER forget! Where is HP and Who the H#$% are they? They don't stand behind their product or their word even with the letters and the NUMEROUS hours I spent on the phone with their 'support' people and even paying additional money by a private individual only to find out that the MOTHER board was the issue. Unbelievably, HP support said that I could purchase an additional year of support on this USELESS PIECE of CRAP for them to 'see what the problem was'. HP should be ashamed and surely put out of business for their LIES they wrote in their mission statement and their promise to their customers. I always say...The best advertisement is a true man's Word of Mouth. Hello America...This is the true word of mouth advertisement for Hewlett Packard...They DO NOT STAND BEHIND THEIR PRODUCT, their commitment and the product they sell IS USELESS! USELESS, COSTLY and NOT ETHICAL = Hewlett Packard

Dear sir

We are using HP pavillion computer model no :p6-2357in. computer mouse cannot working. we have warranty period we want to replace that mouse. already we are compliant to HP customer care but he did not cooperative with us so kindly this complaint request to Hp computers. we feel uncomfort my mobile No : +[protected]

looking for new computers stay away from anything that says hp on it because all your buying is chinese junk. i have had three brand new hp desktops in 7 months and i have also had three brand new hp printers that don't work in 7 months.my latest and last computer from hp had problems on the 17th day of ownership which leads us to where not to buy a computer is office max i knew more about computers then they did and they where the managers they don't care about the customer at all they in it for the money.so in my 4o days i have owned it i have used a 9 year old gateway tower more then my new computer.tried to talk to a supervisers superviser can't talk to him but i don;t think they can speak english eather.i've be lied to been hung up on by techs and supervisers.some one find a hp big wigs phone number and publish it then things will happen.so till then spread the word hp is junky. i hope they choke on their tongues theiving [censor]

I was just "disconnected" from the 3rd call to tech support today. Bought a Pavilion dv4 - 3rd time I turned it on, a screeching sound came from the hard drive & wouldn't stiop until I turned off the computer. After talking to India on a 2 hour phone call (while the hard drive self-diagnostic test shut down the computer twice) they finally agreed to take a shipment back for repairs.
I rec'd it yesterday with a new hard drive - now the wireless adapter is defective and I can't get online (wireless is all I have available). After 5 hours & 4 operators later, I have just been hung up on while being "transferred" to a supervisor. Three operators who can't spead English, said they would have to hang up & call me back - never happened - surprise!
What can we do with defective (brand new) computers that the retailer won't take back & HP won't make right? Anyone have a hotline to someone who gives a "S" about their reputation & stands behind their product?

I want to tell you about purchasing 3 computers from HP. First one last fall. I purchased one and with in 4 hours had found 1 alot cheper from Office Max. HP toold me it would take a week to make the computer so I knew it had not been shipped. Wtihin 4 hours I called and cancelled. I sent emails, my sister sent emails, I called many times to make sure they knew it was cancelled. They still sent the compputer. I called again and told them it was going back. The lady said I should have called with 24 hours. I told her that I had called within 4 houre and I believed I qualified. They did refuund the money.
Jan 10 I purchased a new one. Since I have macular degeneration, my sisster who was setting it up, called HP and a mechanic went into the computer via the internet and changed the size of the print. Only thing is, he put it on 400 and I would have needed a monitor a yard wide to use it. No one knew how to undo it. Hense the computer was useless to me. It went back with in a week, much less than the 21 days. At first they returned all the money.
then they took back the shipping cost.
I purchased another one and they promised me that they could put Windows XP on it. They sent me an office, not a home computer. No mention on Windows XP. Everybody I talked with, professional people, told me that if I tried to do what HP said, it would kill the waranty. On top of it, they had sold me a limmited warrant, not a full warranty. I did not open the computer, and returned that one in 8 days.
No one at Hp, and the many times I talkes with HP knew how to enlarge the print. I later learned that there are more than one way to enlarge the print. Very simple ways.
I do not believe HP represented honest and helpful help. I did want the second computer. It was small and easy to move when I had to.
I would like the $40.00 they withheld from my credit card. They mistakes was theres, all of them, not mine. I acted in good faith. They did not. Aly Smith, 195 Koons Hill
Road Saluda, SC 29138

On 11/24/09 my H/P computer ceased to operate (CRASHED) the computer being only 10 months old, I called H/P and got in touch with a tech. The computer would not advance past the splash screen no matter what you would try, or what the tech. Ask me to do. At that point the tech. Told me that I would have to disassemble the computer and access the hard drive and start removing cables to diagnose the problem and ask me if I felt comfortable doing this, I replied NO. He replied that this was the only way to find out what the problem was, I once again told him that I was NOT a computer tech. And did not feel comfortable doing this. He then told me that basically if I did not do this, that I was on my own and could repair it on my own (HORRIBLE TECHNICAL SUPPORT). I said wait a minutes this computer is under warranty and you (H/P) need to fix it or better yet just send me a new computer, he stated that this is not possible and that it is never done (although 5 years previous my H/P crashed and that is exactly what happened) I told him this and he said no that could not happen. He then said that they could send out a tech. to my home to repair it, I said that would be fine, and he then told me that the cost of the repair would come out of my pocket, I then told him that I was not going to pay a dime to have the computer repaired because it was under warranty. The tech. Then told me that if I did not do as he ask that the call would be terminated and I was on my own to get the computer repaired (HORRIBLE SERVICE).
At that point things really escalated in every way imaginable.
At that point, I had no choice but to disassemble the computer as the tech. ask. It did not go well and I had a very bad time on the disassemble and assembly, and guess what, it still would not work after I did everything he ask. (SUPPRISE SUPPRISE).
The tech. then stated that they (H/P) would send me a box in about 3 day, and that I was to load the tower into it and send it back to them, were they would put it on a bench, check it out and replace any bad parts, with REFURBISHED parts. I told him back up the horse pal, I don’t want REFURBISHED parts I want new parts, and that I bought a new computer not a REFURBISHED computer, he started that that was not possible that they would not put new parts into the computer, and once again things escalated very badly. (HORRIBLE WARRANTY).
I did demand to talk to someone higher up and I did make it up to a so called manager. This was also a futile attempt (HE DID NOT CARE EITHER). I ask to speak to his boss and he said that there was no one above him, I told him he was full of it. He said that there was no one there that would be relevant to my issue, I said (YOU MEAN THAT THERE IS NO ONE THERE THAT CARES JUST LIKE YOU). I ask him for a new computer (tower) and he said that that is not possible that they never do that. I then told him that they had done it 5 years prior. The I found out something a little more interesting. He said that if this problem happened within the first 21 days of the purchase, that they would give me a new computer. So there you go, it does happen.
I guess the good part of the warranty runs out after 21 days, and the junk warranty goes into effect, you get refurbished junk parts put into the piece of junk you bought. You can buy refurbished computers at a discount rate, I bought a new computer, and will now have a refurbished computer at new cost price.
I have learned my lesson about H/P (HEAP OF POOP), a lot of people warned me about buying an H/P (HEAP OF POOP) but I did not listen, now it is a lesson learned.
H/P (HEAP OF POOP) sells garbage and services it the same way. This is just a former customers opinion.
MY NEXT COMPUTER WILL BE AN APPLE, I HOPE YOURS IS TOO.

My new HP Pavillion Elite m9600t CTO Desktop PC computer hasn't worked right from the start, crashing at random and seemingly incompatible with Adobe Photoshop, Bridge and Lightroom. It took me a year of research to decide on this model of computer and its features. I have the best virus/security system available and lots of experience setting up and trouble-shooting PCs.

The first time i wrote to describe the problems, they took control of the computer and worked on it for three hours, including running a complete virus scan. I had to pay $70 for this extra help. They said nothing was wrong with it. Problems continued and when i wrote again they said that "The operating system has gone corrupt or has been changed. HP does not recommend changing or upgrading the Operating System (OS) to a retail version .We support only the pre-installed Operating System. However, I will try my best to assist you." and they said i need to start over from scratch using the recovery discs. THIS IS A NEW COMPUTER and i resent having them suggest that i changed the OS. I am a small business owner and it will take three weeks for me to get everything re-installed.

Dear Sir

We had purchase a new HP Server which is facing a main problem mentioned below.
Further required details have been given below:-

CSO NO. [protected]-261
PRODUCT- [protected]
MODEL- ml150g5
SR NO- sgh812fytm

As per (CI INFO TECH )hardware engineer named Mr Manish Jain ( visited on our office 29-10-2008) there is a problem in mother board.
According to Mr. Manish Jain Repair detials- M.B Indent in HP Office.
This problem is acting as a barrier in our dealings so it is required to solve this problem as soon as possible.
since your hard ware engineer has visited our office.

No required action has been taken from your HP team side.

Please reply when our server will be issued on him other wise we going on Consumer court aginst you.
as soon as possible in our mail or contect us at-[protected].

Thanking you

From:-
Ashok Bansal & Co.
204, 6/1191 IInd floor
Naiwala Karol Bagh
Delhi-110005
Ph-[protected]
Mob-[protected]

bought a hp compaq in july--the power button was bad from the word go--finally got it sent back--now they've had it a month and a half--got an email this morning it is going to be that much longer

my advice

don't buy a hp compacq--or maby a hp computer
jerry

HP service is AWFULL. The said "case workers" are rude and unhelpful. Our HP Laptop has broken down 3 times since we baught it. We will never buy one again!

First of HP Customer Service sucks to high heaven. They are rude unwilling to take care of mistakes that were made by THEM and will transfer the blame to other departments in a heartbeat. It doesn't matter which department made the mistake is the way I see it because all departments from technical support all the way to administrative fall under one company HP so they need to just get it taken care of. If you are a business owner, student and heavily rely on your computer then HP is not for you. The hold times are out of this world and things DO NOT get resolved easily or in most cases at all. Basically I would recommend HP if you have a lot of time on your hands and you want to learn more about computers because you will have to do most of the technical work yourself anyway since technical support is a joke.