HP
Reviews and Complaints

Have a HP Pavillion Entertainment PC - worked flawlessly for 11 months.
After a Microsoft update three days ago, kept getting an error, windows in not loading, windows is restarting in a loop none stop.
Called Comet helpline as it was in warranty - charged for tech support.
I had to wait 24 hrs to talk to anyone - as they are apparently snowed under by people with the same issue.
HP+Vista+Microsoft Update - same problem as me. I have AVG Pro, anti malware prog etc - scanned no viruses, My pc is looked after, afways updated and defragged and cleaned weekly.
Computer would not function eventually at all.
They tried with me to do various things, the PC would not even open properly in the end in safe mode. Comet helpline suggested I call HP next day. Called HP, took an hour to get through - same crap tests. Was told in the end to back up data on removable device and set back to factory settings - whole thing was corrupted.
Tried to back up data on removable device and on hardrive - reset as advised and bought (as advise get back data to try to recover my files) The HP tech also admitted that this keeps happening to people with:
HP Laptops plus Vista, yet they have not warned anyone or given advise - or even upgraded people free to windows 7.
Tech support at Comet told me they have been reporting this to HP for months...

Spent two solid days installing updates etc and service packs - laptop is now working.
The only update I did not agree to install (as advised by a tech guy) was the Microsoft malicious software remover.
All files on external drive and that getbackdata could find were either empty or corrupted- Lost everything!

Called in to HP today to complain.
They argued with me, were most unhelpful - said blame Microsoft, lied and said they had not been made aware of the issue
(I was listening in on the phone when the tech guy called them to report this yet again...so they are lying)

Basically said 'tough' they were not going to do anything.

So I'm now stuck with a laptop with just 1 months warranty left and this will likely happen again if I allow any further windows updates.

HP have been made aware of this problem (already knew about it for some time) and chose to do nothing about it.

I will never buy any HP products again.
The least they could have done was to warn customers and offered everyone on Vista a free upgrade to windows 7!

They have my money - so don't give a stuff what happens to you, your PC or data.

Do Not Buy HP NOTEBOOKS! Mine quite working after 2 months. HP would not replace it. Service was terrible. Company was impossible to work with. Kristen kept repeating that HP's policy was repair not replacement... Again- Dell, Gatways, IBM ThinkPad all have worked great for me in the past... My HP lasted all of 2 months. Buyers beware!

I purchased an HP notebook for $1166.92. I was told that I can return the computer or cancel the order within 21 days. I cancelled my order within the first 24 hours and placed an order for another computer which was cheaper in price. I never recieved a credit for the first computer. After one month of going back and forth, I recieved only 1127.00 When I compained, HP staff told me that I have just to accept the partial refund and be thankful. I was told that TAXes are not refunable. I do not know which country HP operates from or how trains its people, but I do not think that HP teachs honesty. People who are working for the HP are dishonest and would do anything to get a buck. I have heard of everything, but TAXES are not refundable. If you are desparate to loose your money and time, call HP. Their staff would steal your money on the day light in front of you...

Innocent consumer

My daughter purchased an HP laptop computer in the fall of 2007, in the winter of 2007 we had problems with the computer and had to send it back to HP, it was the mother board, in February 2008, the motherboard died again. It was replaced again. Then in agian in the summer of 2008 the same problem. It was sent back and repaired. In September of 2009 the motherboard died again. We contacted HP and they told us that the warranty was up on the computer and they wanted $495.00 to repair it. We chose to purchase another computer...not an HP obviously. This past weekend a friend of ours who is extremely familiar with computers decided to take a look at the HP that we had so many problems with, and contacted HP about the situation. We were told that if we had called 5 days earlier that the motherboard would have been covered under warranty, because they had extended the warranty. Well we had called in September, but no one told us that the warranty had been extended ! They are telling us that they can not even find record of our phone call. The Customer Service Department of HP stinks! I think they even lie! The president of the company has been contacted, but I doubt that will do us any good...it didn't the last time...So anyone considering buying an HP...spend your money elsewhere, unless, you only want to use it for a few months and you have lots of money to throw away...It's a shame that they put students through this ...especially students with learning disabilities that rely heavily on these machines. NEVER EVER EVER BUY AN HP PRODUCT IS MY ADVICE TO ALL!

I would like to put HP to shame for terrible customer service. I ordered an HP laptop last year in June. I paid $1200 for it. This past March, my hard drive crashed. I lost everything on my laptop. I called HP and asked them to send me a new one since I was under warranty. The customer service agent – said he will send me new one but I would have to install it myself and send them back the old one. I said – the old hard drive is damaged – and I will need to see if I can retrieve my data from it. He said “you have 14 days, after you receive the new HD to retrieve your information. If you don’t return it after that time frame we will charge $400 to your account. Now it is bad enough I lost everything – but now I am under a time constraint to get this fixed. I got hold of a vendor who said he would charge $90 to retrieve my data. I took my hard drive to him and sadly enough he said the hard drive was damaged completely and needed to go to through intense recovery. He said the process costs anywhere between $500 to $2500. And also said before I send it to HP I should recover all my data for privacy purposes.

So I called HP back requesting a resolution. I asked if I can keep the damaged hard drive so I can get the data retrieved some day in the future when I can afford to shell out such huge amounts, or if they can restore the data for me or pay me to do so – so I can return their hard drive. And if HP is only asking for it to destroy it – then I much rather destroy it myself. For one, I was hung up on 4 times when I called HP and then when I finally spoke to some called Rexcot he yelled at me saying he would not transfer me to a manager and I could complain to corporate as he didn’t care. I was appauled with this behavior – so I hung up and through HP’s website I wrote a letter to their CEO with the hope to get some help. Of course the letters never made it to the top of the chain. They were all forwarded to the HP case manager (Gilbert) who took over my case. When Gilbert called me – I told him I didn’t have the money to retrieve my data at the moment – so I would like is to keep the hard drive and when I am done with the process I would send it back to them. He said ‘No. it is against the policy. You have to return it.” What surprises me is that what would HP want with a bad hard drive. Second, if I knew I was going to go through so much trouble I would have just purchased a hard drive externally which by the way costs $80-$100 if you shop wisely. I have no idea how HP comes up with the $400. Also, we all know that you should not give your hard drive to anyone if you have personal information on it. HP wants me to send it back with my data on it – I am not sure what they would do with it – but that is a privacy infringement.

When I exhausted all my options – I asked the manager to just reimburse me as I didn’t want their laptop anymore. Then he goes – you cannot because it is not broken. So I asked – “do you want me to break it?” He goes – “No then we need to send it for repair.” He goes we will only reimburse you the partial amount. Which is this case was approximately $500.

I asked to speak to someone higher up and I am told “the case manager is it.” I want to bring my experience with HP to every consumer’s attention. Unfortunately I am stuck with this bad company and their horrendous customer service. But I hope this can help other consumers who are in the market for computers. I would recommend DELL and Gateway any day over HP. Not to mention they are cheaper than HP as well.

Complaint against Hewlett Packard Customer service

I bought a HP Pavilion notebook pc in July 05 and began to have problems with lagging and graphics within 6 months of purchase. I called HP cust support and was told I needed more ram. I had the ram upgraded shortly thereafter and it seemed to help... for a couple of months. Lagging was no longer a major problem, but the graphics problems increased, and there was a distinct rattle when the pc was moved around. I contacted HP once again, and was told to send it in for repairs (still under warranty at this time) They sent packing materials, I sent the nb on June 16, 2006. It was gone almost 3 weeks. The rattle was still there (they said there was nothing loose, it was 'just the sound of the floppy drive when it was moved') and it did take about a month for the graphics to start messing up again. During this month, it started overheating and shutting down at random. By this point there is no way to send it back in while still being under warranty. (Although the problem wasn't fixed the first time, they considered it a different problem of course) Now they say it 'probably needed a new screen, about 400.00, so we deal with the graphics and feel very cheated. The overheating problem continues. I take it to an authorized pc repair shop to check the fans, they don't see a problem, and can't figure out why it overheats off and on or why the graphics randomly mess up(maybe a short/loose wire?). I call HP and they suggest buying an external cooling pad, which we do. It seems to help the overheating, maybe, but it is so bad my son barely tries to use it because it is more trouble than its worth. Imagine if you will, spending an hour writing out an essay, only to have the pc shutdown and having to start all over, not to mention any online activities. (graphics are worse than ever, rattling still present,overheating constantly) To explain the graphics situation... When they go haywire, and you move the notebook up/down or sideways, they will clear up. So..for about the last 9 months the pc has been useless.Fans sometimes work, sometimes not, overheating and shutting down more than running. During this time I call HP once again to see about ordering fans, or getting a part number, but they can't even find a parts list for this pc, to the best of my understanding, since I can barely understand the guy I'm talking to and he can barely understand me. By the way, you have to pay for phone support now. I give up. This past July my brother visits from across the country and is not afraid of laptops, so he takes the back off to get a part number for the fans and finally discovers the cause of all of the problems we've had with this nb. There is a factory tester cd floating around inside the body of it, blocking fans/airflow and scratching back and forth over everything,and has been doing so from day one! I take the cd to the Geek Squad for identification, and they tell me that it is the disc used on the assembly line when testing the motherboard. I called HP support and was told sorry, out of warranty. Next talked to their manager, same thing and he says no one is higher up than he, unless I call HP headquarters. Of course he will not give me a number, so I go online and chat with HP. They asked me to let them help instead of calling HP hq so I wait for week for the return call and satisfaction that is promised. I go back online to try and get a contact # for HP hq and am told the same thing which I decline this time, and finally get the number. I call Hp hq and am sent to their manager who tells me that it isn't under warrenty, and even had I bought extended warranty, they would not even touch it for repair because we took the back off. I understand we aren't under warranty still, but this is not a case of normal wear and tear or dropping the thing, it is a factory defect (screw up) not mine, and had we not taken the back off, it never would've been found. If it were a car, it would've been called a lemon. I feel that HP should stand behind a product that came off of assembly with a screw up, even if we were the ones to find it when even they couldn't figure it out. I understand that people and companies make mistakes,who doesn't, but when it happens, they should be held accountable for it. HP support has been pitiful and no support at all. They seem to have no interest in the individual customer. I am posting this for not only my benefit, but for others who may be considering HP products. I am also sending a link to HP support, and if they choose to listen this time and remedy this problem, I will repost so everyone will know that they came through.

Thanks!

join the club had the same problem when I contacted HP the guy who answered tried to sell me warranty work never telling me that they extended the warranty when I called again they assigned my case to a case agent who in turn told me that they didnt have to tell me that the warranty was extended and then told me my extended warranty ended a month ago I told him that i Called 2 months ago and of course like they told you he lied and told me that they have no record and that they will not fix my laptop for free, Save your breath I e mailed the president they refereed my case to the same jerk who called me again to tell me that he have no plan of fixing my laptop . The CEO doesnt give a damn. I am looking into a class action suit. They know that they are selling defective material and to get away with it they tell the government that they are extending the warranty but they dont notify the customers,

From your receipt, is it really the amount of tax they are withholding?

I fully agree that HP notebooks are JUNK! I paid $1, 000 for mine, 10 months later the screen went black. I was told to send it in for repair since I was still under warranty. Three months later, and many calls to HP, I was told they were unable to fix it, and offered me a replacement/upgrade to one with Vista and a bigger screen. I agreed since I really needed my laptop, after being without it for 3 months.

Well, all was fine with the new laptop until one month after the warranty had expired on the new one. The screen went black again, just like the last one. When I called to inquire about my options, I was basically told that since it was no longer under warranty I was S.O.L.

I have since had it looked at by a computer repair shop, who told me that the hard drive was fried, the media card was fried, and several other things.

If HP is going to sell their products knowing that they are pieces of ###, they need to be put out of business or back their product up. They did absolutely nothing to rectify the situation, nor did they even apologize for the problem, which obviously is a result of the poor quality of their notebooks! Now I am stuck with a notebook that will cost me just under what it would now cost me to buy a new one. I don't have that kind of money. I think that having 2 of their notebooks die in just under 2 years speaks for itself.

Thanks alot HP for absolutely NOTHING!

HP sent me an email to upgrade my bios 6hrs. later my computer is froze and after shutting down is dead but oh they didn't cause it to crash even though it was working fine before this UPGRADE was tried now they want 332 dollars to fix it NO MORE HP PRODUCTS for me or COMPAQ I will buy IBM or clones even recovery disks wouldn't save this one

My brother was having this same problem with his laptop. It would randomly shutdown whenever he would be doing something. I really never got to replicate the problem but i took the laptop apart at work and noticed a good amount of dust around the fan/heatsink. I blew all the dust out of the heat tunnel and fan with canned air and applied artic 5 paste to the chipset core and cpu. (just about a half of a pea size of paste per chip) and reassembled her. I booted her up, ran prime95 and speedfan to monitor my temps. My CPU was at 100% usage and it was steady at 63C. The fan seems to spin more freely and the exhaust duct seems to blow a little cooler. The laptop has been running prime95 for about 5 hours now and no shutdown. Seems like a lot of people are having this problem and i would recommend doing what i stated. Boy do I love fixing HP's mistakes...

Not only DV1000 as I see now. The same problem is with at least 3 more models, DV5000, DV600, ZD7000. Readon google. With ZD7000 you can even get free after warantee repair due to bad laptop design. I have fixed for free my ZD7000 in 2008 June, and I even didn't owned it from new, I purchased it faulty on eBay and in one months time I fixed it free of charge as HP ZD7000 customers suit HP and won lowsuit, so now HP must fix all ZD7000 laptops free of charge. The same is with DV6000 series I think.

Good luck with new laptops for price of peanuts. Just call HP support and complain, they may fix free of charge ;)

Cool laptop, BUT!, I am working on it for a friend, I noticed the CPU fan was seized up (Wouldn't turn) so I took the laptop apart (outta warranty) took the fan off the heatsink, worked it back to running again (it is really a crap design, and $175.00 retail for fan and heatsink, what are they thinking, I would say the price of this combo is about $25.00 new (thats with a profit!)).

Well anyways, I bought a fan/heatsink combo from a place in canada ($50.00 with shipping) , no biggie, the new one runs great, but the system still shuts down, you are right , it is an overheating problem (verified with laptop on its side and using an injection fan to blow air into the cooling fins, its has been on for over 48 hours with no shutdowns).

I conclude that the CPU could be bad (I added a really thin coat of 100% Silcon heat sink grease (the good stuff!), but it still wants to shut down, I tried using Rightmark CPU clock utility to check CPU speeds all ok, I scanned the machine for virus/spy/crimeware nothing to report...

If I was talking to HP, I would say "HP PLEASE, CHECK YOUR HEATSINK DESIGNS BEFORE RELEASING LAPTOPS INTO THE REAL WORLD"!

I had the similar problem. kinda... HP dv1007ap. I dropped my laptop so many times that the cooling fan inside stopped working for good. And my laptop got shut down regularly due to the overheating problem.

So I got a usb laptop cooling fan and it works fine now.

From all the complaints regarding HP, I have decided never to do business with them again .. Maybe they should only do business in India since they feel sending their customer service to off shore like a few other cheap ### companies do!

I welcome them to go out of business .. They are not what they used to be!

Dear Concern,

This for the fourth time I have register complain regarding the monitor Problem, Please find the problem below: -
1. We have purchased this PC recently.
2. It got replaced for the fourth time.
3. This time we have received the TFT in packed condition but the dust was there. The same has been reported to Mr. Vishal Bansal (Supervisor HP-Tech Support) on [protected].
4. Your support Engineers come to check the same, and the problem was rectified.
5. But suddenly the TFT started fluctuating and getting turned off and on.
6. One black screen appears and then Whole TFT screen gets full white.
Please help me to rectify the same permanently.

HP doesn't value integrity. They make a lot of false promises.

MY HP Pavillion dv2000 cto failed to boot up in "4" months ago. As it was still under warranty I thought "no problem", HP will fix it or give me a replacement. WRONG. HP sent parts, PC has been to HP repair twice, and HP has promised to send me a replacement - but I've never received it. I call HP Case Managers and they never return calls. This has been going on for four months where I have a totally unusable PC - that is still, today, under warranty.

I'll never buy HP again!

I will probably never touch HP products again either as their customer service is abysmal. Calls and e-mails are answered promptly, so they are not exactly under staffed, but these people can't supply answers to even simple problems. I ordered recovery disks after technical support couldn't solve a fault I had with my PC. They haven't turned up and nobody at HP can tell me if they've even been sent. I usually end up being directed to the HP Indian call center where I ordered them from but even they don't know! I've had over 3 weeks of being sent in circles and will now no doubt have the same problem trying to return my PC.

I purchased a HP Pavilion Media center edition M7567C from Sam's club on 9/00/2006. The Computer worked fine at first. It was actually a fast computer. 3.4 ghz, 600 gb hard drive, 2 gb ram, and a 515 mb graphics card. It seemed like the best computer I had ever purchased. Then comes the problems. Below is a history of all the repairs HP customer service provided. This is the worst service I have ever received. I would like every one to know just how poor their service is. They show no care for the customer. Their only worry is about selling computers and not fixing their warranty problems.

Customer: Brett A. Barrows
Model: HP Pavilion Media Center Edition M7567C
System Number: EX329AA-ABA
Software Build Number: 63NAEMMPA3
Operating System: Windows XP
Purchase Date: 9/01/2006
Purchase Location: Sam’s Club, Dover, DE

Warranty Service History
11 Oct 06: Received error: The instruction at “0x745f2780” reference memory at “ox00000000” the memory could not be read. Called could not duplicate error

21 Feb 2007: Case number [protected] Computer messed up and would not work stuck on blue screen and would not boot. HP had us reset the computer to factory settings.

18 Jun 2007: Case number [protected]. Sonic update manager can not update C:/hp/tmp/scr/updatemanager_MSI. Technician Sakara “Support Tech” tried remote access but could not access.
Tried the following:
1. Had me delete all four sonic items
2. Tried remote access
3. Application recovery “PC Help & Tools: HP application Recovery
This appeared to resolve the problems and the sonic error went away.

14 July 2007: Case number [protected] – Tusher “Support Tech”. Computer keeps rebooting when every a game is played for more than 3-5 minutes. Tech had me press F8 fast at start up and tried to adjust settings. We then checked the system temperature which was running at 53 degrees C. Person said to high of a temperate for safe operation. He stated some one would contact me with information on a box being sent to me.

19 July 07. Case number [protected] – Shuric “Support Tech” Notified tech that I still have not received the box from HP nor received a phone call. Was told I would received it within 24 hours of 14 July 07.

24 July 07. Case number [protected] – John “Service Tech” Notified him that I still have not received box. Hung up on at first after being placed on hold for over 45 minutes. John then gave me a return confirmation number: JZM707-01

31 Jul 07. Received box from HP shipped out.

9 Aug 07. Case Number: [protected]. HP replaced the mother board and DVD/RW. Computer worked fine for about 40 minutes then the screen went all these weird colors then the computer shut off again. Tested computer for another few days to see if problem continued.

14 Aug 07. Case number [protected]. Michael “Service Tech” Computer continues to shut down and start up with lines across the screen. My mouse and key board stopped working. I tried plugging them into one of my other HP media centers and they still would not work. Called HP and they told me they though it was my power supply this time. Michael told me to ship computer, mouse, keyboard, and midi gain port antenna due to it being broken at the end of the wire when I unplugged it from the computer the wire stayed in the back of the computer. They gave me another shipping confirmation number: KGY471-01.

16 Aug 07: Case number [protected]. Received box and shipped computer back to HP including the mouse, keyboard, midi gain port antenna, and computer.

22 Aug 07: Case number [protected]. Check on status of repairs. Stated BIOS, RAM and RE-Tatoo had been done on the computer. Per repair center updated BIOS, replaced ram, and tested mother board. Technician also stated computer had been set back to factory settings at this time.

24 Aug 07. Sanaa “HP Technician” Computer received back from HP. The reverse side of the computer was crushed in. Included the fan, video card and entire reverse of the computer. The same keyboard, mouse, and antenna were returned not repaired. The midi gain port antenna was now snapped in two when it was returned. Could not test computer to see if it worked due to the damage to the reverse of the computer. Sanna transferred me to Kylzen who gave me a shipping confirmation number of KMZ095-01. Also stated they promised the repairs would be completed this time and would be returned in working condition. I complained at this was the third time I had to sent the computer back to HP for repairs. Technician stated that he would place the order for the new mouse, key board and midi gain port antenna but could not do it at this time due to the computer being shipped back again for repair. I would have to wait until the computer was picked up for repair.

28 Aug 07: FEDEX Box still not received web site shows no tracking number identifying item has been shipped.

29 Aug 07 Received FEDEX box pick up # 6 tracer number [protected] scheduled for pick up on 30 Aug 07.

4 Sept 07. Checked on status of mouse and key board and antenna. None of the orders were showing up in the system. Technician placed orders. Stated he could not order the antenna because they are limited to two orders at a time. Asked me to call back once I received the mouse and keyboard.
Mouse – KRU530-01
Keyboard – KRU558-01

9 Sep 07. Received the mouse and key board.

10 Sept 07. Received the computer back from the repair facility. The computer was returned with out a repair order sheet telling me what had been replaced. I could tell the reverse of the computer had been replaced as the fan was no longer crushed in. I could also see that the back had been replaced a there is a hole with no item in it where the video adapter would be. It is located in a different place on the old computer at the bottom of the computer and the new back has a blank place where it would be on the new computer.

10 Sep 07. Samuel “HP Technician. Computer receive but would not go past the Utility 2.0 “System preparation tool 2.0”. The Utility screen gave you three options.1. Factory 2. Audit 3. Reseal. Technician had me try all three and all of them just shut off the computer and caused. I had to manually start the computer after each attempt. Technician could not fix the problem. Next had me try to return the computer back to factory setting again but the computer only gave a black screen with a flashing cursor. The technician could not get the computer back to factory settings. The computer came back to me already set back to factory setting but would not work. The technician told me that they would send be a reboot disk to correct this problem but could not promise this would fix it. They transferred me back to the hardware support who told me that they would have to charge me for the boot disk. I complained to them as this now the 4th time the computer was ### back for warranty work and has not worked properly with any of the repairs. The warranty has expired but HP and not fulfilled they commitment to repair my computer to working condition since 18 Jun 07 when all the problems started with the computer.

I am formally requesting that HP replace my computer as this should fall under the LEMON law. HP has now made 5 attempt to repair my computer with no success. I have not been able to use this computer since 18 June when the second round of problem started. It is not fair that a customer spends $1800.00 on what was one of HP’s top computers and received a piece of junk for a computer. If you search your records you will find that I am not a new purchaser of HP Computers. I have many of them and this is the first one I have. I am very disappointed with the quality of HP’s computer system, support from Service and the quality of repairs. HP should be responsible for ensuring that the computers work properly before sending them home. I have children who can not do their work due to the down time with this computer. HP has always been know for their computers and now has damaged their reputation with me.

V/r
Brett A. Barrows
[protected]

My friend I feel for you. I have about 90% of all the HP emails that were promised to me and the context of those emails is just a tech that keeps telling me to do the same thing even after I have done it! I know that the workers are overseas because I asked one where they were. He was VERY slow in responding. VERY SLOW. They ask you the problem and you repeat it around 6 times before they really understand you. Call or chat during earlier hours and you actually get an American. That one time I was able to do that, I had help and was done inside of 30 mins. I have sent emails to Mark Hurd and to another location within HP.

email.ecr@hp.com is one.

external.ceo-communication@hp.com is another.

Sure you get the canned response, but at least you feel better. There was an instance where I had called in and got burned so bad that I demanded a super and I got several calls and letters from a CSR Super. He actually got the job done and promised to make sure that the people responsible for my outrage were punished (I told him 'fired', not just punished).

Ty : after installing printer 2 days ago, having trouble with ALL media readers. System media readers report cannot start code 10 and printer media readers are not recognized.
[An agent will be with you shortly.]
[You are now chatting with Allen .]
Allen : Hello Ty.
Allen : Welcome to HP Total Care. My name is Allen.
Ty : hey, do you have a patch for this yet?
Allen : Please go ahead with the query?
Ty : istalled officejet 6500, can't access any media readers, i unplugged and re installed my reader from MB and it reconizes only card that is currently in it, none of the printer readers are noted, device manager shows problem with "generic storage volume" code 10, cannot start...after playing with this i figured out if i unplug the printer, no problems
Ty : so, are you aware and do you have a patch yet?
Allen : Thank you for the information.
Allen : I am here to assist you.
Allen : May I know, What version of Windows are you using (Windows 98, Me, NT or XP or VISTA)?
Ty : vista 32
Ty : i authorized my sytem info to you
Allen : Thank you for the information.
Allen : Please unplug the printer from the computer.
Allen : Please try to print a test page form the All-In-One.
Allen : Let me know the result.
Ty : tell me where your going with this, i have played this game before, i am not a dumb computer illiterate, are you aware of a problem and do you have a patch
Ty : it's late, i'm up trying to work, and i'm not going through the checklist
Allen : First we need to check the hardware whether we are able to print a test page or not.
Ty : well, i can and have been printing for the last two days, bith direct usb and over the network
Ty : the problem is with the drivers for the media readers
Allen : I see.
Allen : Please perform the below steps on the computer.
Allen : Click on start >> control panel >> printers.
Allen : Do you see the printer icon?
Ty : its locking up all of the readers on the system, of course the easy fix is to just unplug the printer, ...yes i see the printer...the solution is to return it and buy another brand
Allen : Right click on the printer icon.
Allen : Select properties.
Allen : Click on print test page and let me know the result.
Ty : you f@!#$ng as@#$le
Ty : give me someone else
Ty : your wasting my time
Allen : It would be greatly appreciated if you would be professional in the language you use when sending us a message. We reserve the right not to respond to people misusing our services.
Ty : give me another tech who actually knows something about comuters
Allen : I would like to inform you that, I am not here to waste your time.
Allen : I am sorry, it is not possible.
Ty : i reserve the right to just never buy HP
Ty : give me another tech
Allen : Thank you.
Allen : Ty, are we connected online?
Ty : i am waiting for someone who knows something
Ty : send me to a supervisor
Allen :
You can call our support technicians at [protected].
Ty : so your refusing to transfer me to another tech or supervisor?
Allen : It is not possible to transfer the call to another technician.

Hi,

I have the same experience with hp services in Karnataka. It has been more than 23 days now my Hp dv2046tu notebook purchased 3 months ago is with the service center, they have already replaced 2 motherboard and changed my HDD. They keep on giving lay reasons. I asked for a replacement and they don't have the policy of giving a replacement or good service to their customers and unfortunately i cannot help myself.

I too had a bad HP experience with HP Case Mgr Glenn Jensen! I have also seen his name come up several times in customer complaints about HP on the web.

My HP Pavilion dv2000 cto is still under warranty, but hasn't worked in the last four months. After a replacement hard drive, cd-dvd drive and recovery cd was sent to me by HP and I still had problems, Glenn Jensen told me he was sending me a replacement PC and I'd have it in 2.5 weeks. I patiently waited and when the PC never arrived I began calling Glenn Jensen daily for 10 business days. He never returned my call. Eventually another case manager, who answered my call, said my case did not reflect Glenn Jensen had ordered a replacement PC for me.

I could go on and on about what a bad taste HP has left in my mouth and how much time I've spent on this problem. But the funny thing is I know HP has wasted their money on this matter too (eg. PC has now been to HP repair twice and problems never fixed, sent parts, my 50+ calls to HP, escalations, etc.).

Glenn could have easily turned around a sad situation and made a customer happy, by getting them a replacement PC as promised. But he and others have made it worse and certainly turned me into a very unhappy HP customer who will never ever buy HP again.

On the other hand, when ever anyone asks me about my HP PC saga I certainly give them an update (no replacement/no repair for my in-warranty HP PC) and advise them to never ever buy HP.

Shame, shame, shame on HP. And double shame on Glenn Jensen and so many other HP Case managers who seem to get satisfaction out of making unhappy HP customers!

HP Pavillion and HP company are lemon/joke.
I don't recommend buying any PC made by HP. No customer service; their case managers do not even go to work. I know one case manager whose name is Glenn Jensen who lies and does nothing as far as customer service does. His extension number is 94.

I have three comments on the same issue for the multiboot.

1st -
My younger sister bought an0 HP Pavilion dv2000 with Vista. She is not computer literate so I wanted to multiboot and there was no problem. I repartitioned the HDD and loaded XP fine.

2nd-
After being able to have my sisters laptop , a friend of mine had an HP Pavilion with AMD so I started looking for an Intel Core 2 Duo with 240GB HDD. It took me about 4 months to have the money together from my student grants to get it. So, finally, I found this laptop on ebay and spent $1,400 for this refurbished laptop with 3 year warranty too. It was all sweetness, untill I wanted to multiboot with Ubuntu.

This is an HP Pavilion dv9060us XP MCE (Vista ready) and I was not able to multiboot. I repartitioned the HDD and when I loaded XP SP2, the OS does not find any HDD's. I have given up on this and all I want is to resale the stupid thing. I called HP numerous times and spent not less than 50 hours on the phone on different occations and no solution given. I sent the laptop twice to their repair center and nothing.

The computer is working fine, no other problems what so ever with the OS, HDD, TV Tuner Card, HD DVD movies, nothing what so ever, except I can't multiboot.

2nd-
I have a HP Pavilion m7570n with XP MCE. After trying with the laptop I had to Factory Reset the PC to make sure nothing was going wrong. After all the process for the restoreation, I reformated the HDD of 360GB for a Multiboot, guess what? CAN'T MULTIBOOT...

This is also crap PC.

I am working on my own PC Repair in town so you know what I'm doing.

This is the last time I buy a PC from a manufacture as HP, Sony, Toshiba, etc. After all this, from now on I am building my own systems.

Hope this leads to somethin else than just a long comment.

Eddie.

I do have a hp pavillion dv2124 notebook . i want it to become a multi boot system. bt i am not able to load fedora core 6 on it . I partitioned my d drive in which recovery was kept. Firtly formaateed it then split into ext3 and swap partitions of 10 gb and 1 gb each. Cdrive is th active one.please help me. Iam not able to boot it from cd. Also my ext3 partition still has some used space of 350 mb even after i have formatted it. I don't know why and i think thats the cause. Please any one help me out.

I just got a Hp notebook c500 and upon checking the condition of it's health it's status viewed as "POOR" and when tried to repair the problem I received a response stating that there was an error and that the topic could not be found. I tried to recover the issue by going to CONTROL PANEL>PERFORMANCES and TOOLs>... I don't know what else to do, someone please help...

As a purchasing agent, I recommended stocking up on ink for two companies. This way, each company would get 2 $50 gift cards with their qualifying purchases, that they could use as gifts for their clients.

Long story kinda short, after MANY unanswered inquiries about the delay in rebate and a letter to the HP president, I finally received a response and the gift cards were on their way. Unfortunately, one of the gift cards sent was the wrong one as advised on their rebate submittal update page. HP admits they sent the wrong one but refuse to send the correct one until I send the wrong one back. Also unfortunately, I HAVE NOT RECEIVED THE WRONG CARD! Still, they insist I return the wrong gift card. I CAN NOT RETURN WHAT I DO NOT HAVE! So, they delayed the initial issuance of the earned rewards, they sent the wrong reward and now refuse to correct the situation.

I will be out of pocket the cost of the gift card because I can not return to HP what I do not have in order to get them to send me the correct thing and because that is what is required for good customer service. You know, you tell a customer you're going to do something or they're going to get something and you make it happen. I told my client if they buy ink, they will get a rebate. They still expect their rebate and to keep them happy, I will make sure they get it.

Perhaps HP Rebate Customer Service should take a page out of my customer service handbook.

Never ever buy a product from hp that has a mail in rebate!

HP is notorious for rebate fraud! I've been trying for five months to get them to honor an $80 rebate on their All-In-One printer / Laptop combo purchase. Would never have bought the printer without the rebate... salesman said it was "free." After spending hours with emails to HP and its President (what a joke!), I finally got a phone number for their Rebate Center in Minnesota ... [protected]. Then the fun really began. First they said they had no record of my submission. Told them I was filing a complaint with the Attorney General. A few weeks thereafter, my submission was apparently found, however they didn't process it because it was allegedly postmarked more than 45 days after the purchase date. I personally mailed all the properly-completed paperwork and UPC box codes two days after the Laptop arrived, and well within the 45-day period from purchase date! I asked them to save my postmarked envelope for future proof to the AG of my timely submission. Was then told that they would process my rebate within six to eight weeks. I asked for a number to call to file a complaint about rebate fraud. Was given a phone number which answers in India. Totally useless! Have yet to receive my rebate. Never again will I do business with HP!

No comment on rebates. But they are sure not of any help on Recovery Disc. Pavillion t210d with WinXP Home. Was told it was obsolete and there was no support at all. Great, i thought i paid for their service.From where i come it is so easy to get a DIY pc. And i totally regret that i didnt get one.So much for a "branded" pc.

I absolutely agree. In my case, I have been trying in vain to get two rebates, one on a laptop and one on a printer that was purchased back in November of 2006. I have both mailed the rebate information and faxed it but nothing is happening. The worst thing so far is that the last representative I spoke to claimed to have received the fax and that I should see the checks in two weeks (that was back on March 9, 2007 and it is now March 21, 2007). Since I saw no checks, I called again and this time they claim they have no record of my submittal (the fax confirmation page shows -success-) and that I was advised to resubmit it which is not true at all. One of the more interesting things to note is that I purchased the equipment -directly- from the HP Online Store. Of course, they don't talk to each other and they refuse to be of any help other than "resubmit your rebate materials". I am so dissatisfied with HP right now that I won't ever buy their equipment again. I suspect warranty service is pretty much the same.

why don, t these compsnys to get a pearson to answer there phones? and it would be nice to speak to someone in english. my pc had a virus in it, it was frose up, i was in the middle of doing a business transaction when this happend. after three hours on the phone waiting to talk to someone i finaly got tech support, and thats when the real problem started. the lady said it would cost me53.49 to have them restore my pc, no problem, then a nother gentelman got on the phone and told me it would cost additional 59.00 to fix the problem, they told me my original amount would be placed in my account within 24 hrs, four days later the money is still not in my acount. so i called back on the fourth day and was told by a gentelman by the name of ron that he would gladly put the money back in my acount, he said i am gonna put you on hold for one minute and that he would get right back to me, WRONG i was on hold for another hour, no one ever picked up the phone, i spent altogather about 10 hrs holding my phone to my ear. is that any way to run a busines.i just can, t belive that a company of profits of2.7 billion dollars would conduct a compant that way. needless to say my next pc will not be from hp, i will also tell all my friends from california to florida about my bad experincs with hp. i will never buy anything from that company& i hope all that read this will do the same. a vert dissattisfied customer

We took on a similar case on behalf of a client, and ended up getting him a brand-new, fully-functional computer - for free. If you're not satisfied with the products and/or customer service you've received from Hewlett Packard, take a look at http://www.Letterchamp.com - we might be able to help!

Dave
http://letterchamp.com

I agree with the woman. The customer service sure didn't back up what they said to my friend.

He called up a Customer Service Representative to ask if his computer would be covered. The Representative told him, "Don't worry, it will be covered. He paid for a 3 year warranty. Not only was the computer Non-functioning, but the fax, the printer, and the telephone have been "Out of Order", not working whatsoever. He couldn't even start up the computer tonight. It seemed like the more he was useing the "Vista Operating System", the more problems have occurred. He can't practically call out from his home. When he did call the saleman, the salesperson also wanted to sell him something else. That's not right. Imagine being told your computer would be covered by a warranty. Meanwhile. The printer doesn't work, the fax doesn't work, the computer breaks down further, the keys on the keyboard break off, then your phone doesn't work. Then the computer totally shuts down, and can't be started up.

If someone from the complaints board could help him, I'd be forever grateful. He's finally got one phone in his home to work. His name is Rusty, and his phone number is [protected], and my cell phone is [protected].

Thanks Again,
Marc

I Purchased a HP touch screen in 2007. In June 2008, the screen went blank. I contacted HP and they stated my warranty was expired and I could purchase a extended warranty for 99 dollars and this would cover and fix the problem. Once I purchase the warranty, I am then transferred to tech support and they state that the hardware is not covered, only the trouble shooting problems and software issues are covered. After arguing with them, they state they will refund my credit card for the 99 fee. At that point, I asked for the confirmation, and they give me my phone number. When I asked why that was my conformation number, then they state it is the case number. Then I asked for a supervisor, and they gave another man who states he has not given me a refund yet, but it will be refunded soon. When I asked why was I lied to, Then he says he cannot do anything. Then I ask for his boss, and I am told his boss does not talk to anyone. Then I continue to argue and ask for a supervisor above him and he refuses to give me a higher up person. Finally he agrees to open up a dispute case and says someone will contact me. I believe HP is full of issues and false sales. They also need to improve thier crap products and learn to hire and train employees.

they stink and I will never buy HP again

I hear ya'! I am in a world of hurt due to HP, I am at $800 to recover lost data - aroudn 40 hours on help lines --- HELL! A new laptpo that crashed day 25. Does anyone have a RETURN ADRRESS? I am suing, workign with my credit card company...I wil never ever buy HP again and will tell anyoen I know of this hell.
Good luck to you and can you give me any advise on anythign that has gotten them to notice you. Esp. a return address.
Kristin

Time to sue people. PLEASE. I bought a computer over a year ago and the day I bought it the system shut down. Since that time I have sent the computer away for service every 2 months. Twice they returned the computer back to me without even being fixed. 2 days before the warrenty was to expire the computer was again sent back to me in the same condition. I took out an extended service plan and on 1/8/2008 I was promised a rebuilt computer. It has now been two weeks and after calling almost every single day HP has still refused to approve the new computer and my old one is still here broken. As of now I'm on a 5 year old borrowed Dell that runs better than my HP ran even new. I have page after page of documentation including the service repair orders that were returned when the computer came back to me. The case manager has been reported to the Better Business Bureau but I still have no resolution to this issue after over a year of poor service.

I have a very similar complaint. I purchased a notebook for my son who lives with his mother. After about 10 month the computer would not turn on. My son could not find the receipt of purchase. I contacted technical support and also talked with a man who spoke very poor English. I was also told that the warranty had expired. He told me for $99.00 I could extend the warranty for another year. I agreed and he transferred me to someone else in tech support. I was told that the $99.00 was not an extension of the warranty, but was for technical phone support only. I tried to cancel the $99.00 but was told only a case manager could do that. I was misled from the beginning and lied to.

The above phone call was made on 10 Apr07. The poorly speaking agent told me that the warranty had expired Jan07. About two weeks after the phone call, my son called me and said he found the receipt for the notebook, that I had purchased it in April 06. This means that the warranty could not have expired in Jan07.

I have left numerous messages with case management giving them the new information. They have yet to call me back. They have also not credit back my account for the $99.00.

I have faxed a three page complaint to the corporate office in Palo Alto, Ca. Giving them all the information on my case. I have heard nothing back from them either. My next step might be to file a complaint with the Attorney Generals Office. I cannot believe that a large co. as this such poor customer support and that some of its employees provide false information.

Maybe a class action would be in order.

Thanks,
John Senger

Same as everyone else, I have had 4 HP laptop's fail with in the last 6 mos, 3 I was able to return to the store due to they failed with in 15 day's of my purchase date. This 4th one failed with in 30 day's and I had to begin dealing with HP, long story short I've had this G series since 12/12/10 it fails to operate with in 4-6 hrs of use, it goes to the factory and returns only to fail again 4-6 hrs after use, it is now down for a 3rd time.I spent 14hrs running system test and I have spent approx. 25 hrs on the phone with people who do not speak English very well, who attempt to give me instruction's in taking this thing apart to fix it myself, I've become a computer repairman without ever wanting to. I was coached into buying close to $100.00 worth of addition product that I was told would cure the issue's for good. I've lost priceless documents/pic's and video's and I've lost the use of a $600.00 laptop from the day I bought an HP product. So I sit here on my 12 year old Gateway that has never failed wondering what the heck just happened to me, feeling scammed here how about you?
Maybe it's time to lawyer up!

Wish we had read this post before purchasing Hewlett Packard HP Pavillion 1275DV4 notebook from Best Buy. Within the first 4 months there was about 7 issues with the laptop. 1) overheating 2) fan on constantly 3)fan loud 4) shuts down without warning 5) screen goes blank and cannot be restored with enter button 6) screen goes blue says its doing a dump 7) does not respond to any of the steps offered by HP technicians.

My husband has literally spent 7 hours on the telephone with HP reps who take him through step after step after step. After all this the computer returns to its problematic state. I've contacted the Case Managers and their position is that they are the end of the line - there's just no satisfaction.

My husband just went out and purchased me a Sony Vaio. We have had Sony in the past and should have stuck with them. Hewlett Packard just keeps you on the phone long enough to get you frustrated so that they have an excuse to continue to provide subpar service. Never again.

I purchased a HP Pavilion laptop with Vista installed. They included a certificate for a free Windows 7 software upgrade when released by Microsoft. Well to this date, I'm still waiting. After numerous emails, phone calls, more emails etc. I came to one conclusion...HP ABSOLUTELY SUCKS THE BIG ONE! I recently sent a certified letter to Mark Hurd, CEO. If I do not get a response after 15 days, I will be suing them in Missouri small claims court for the full amount paid, plus costs. Legally, they did fulfill their side of the sales transaction. FYI...in order SUE a corporation like HP...its easy and inexpensive to do...you need to do the following: Look up your "Secretary of State" in the state you live in. Obtain the name of HP's "registered representative". Then file small claim court papers in the county you live in against HP...however it will be directed to the local address of HP's "registered representative". This way you can SUE them locally where you live. Hit where it hurts...in the pocketbook. Everyone should do this that has a legitimate complaint!

I bought a Pavillion in 2008, in least than 6 months the laptop went 3 times to HP Service and they changed cables, memory and other stuff. Some months later and still least than a year after I bought it, the touch pad did not work. They told me I have to pay $318.86 even with the laptop under warranty because they said I broke it. And just because they said that I have to pay. With a low quality laptop because any other laptop o computer I bought before had going to go to service EVER. When I complaint about it and asked for a Supervisor who can explain that to me in Spanish they said: in 24 hours someone speaking Spanish is going to call you. One week later I was still waiting... When they finally call me they just repeat the same: you broke it. Therefore because they said it I have to pay.

Hewlett Packard obviously doesn't give a stuff about good customer care otherwise they would do more about fixing the problems with their products WELL BEFORE it becomes a major issue.
I bought a Pavilion pc (DV9292EU) from PC world back in Feb07. In May 08 it went wrong due to a defective graphics chip from NVIDIA which cooked the motherboard. HP (and NVIDIA) knew about the problem but didn't alert anyone however HP did extend it's 12 month warranty to 24 months so the unit was repaired free of charge. In order to 'overcome' this problem in the future an upgraded BIOS was made available which basically switched the fan on earlier and it ran harder for longer. Apart from the fact that this ate battery life at a phenomenal rate of knots, I could have lived with this had the replacement board been from a batch of products that did NOT have the same problem as the original graphics chip. However, 10 months later and I now have a useless pile of junk sitting on my shelf as it again needs a replacement motherboard.
So I contact HP support as I figured that to replace a defective item with ANOTHER defective item is not really a repair and I wanted the repair originally promised but this time with a GOOD product. What did I get for my troubles? Passed from pillar to post, telephone calls that went dead and telephone numbers that went nowhere. When I did finally get in contact with the 'Customer complaints' people (Sabrina - she wouldn't give me her last name due to 'data protection', I was informed that the new board was only given a 3 month warranty and therefore the repair had to be paid for. I was also not allowed to speak to her manager as his job was to run the team, not make customer complaint decisions!
In sort, I was told that there was no one else to appeal to even though she could see my position that to repair a defective product with another defective product is not a repair at all. Basically, I was told that I would have to live with it! Well, I don't know about anybody else but £950.00 for a product with only a lifespan of 26 months is a bit much and even if I did pay for a new motherboard (approx £200-£300 including fitting), would it go wrong again in 10 months time or less? Would that then be under warranty?
I know one thing for certain, I will never purchase either Hewlett Packard or NVIDIA products again and I would suggest that anyone out there thinking to purchase products from these manufacturers also think long and hard before going ahead.

i have purchased a compaq laptop c786tu at mumbai in july and within 15 days the set started giving problem. the display used to go blank and after hard start it would come on. the fault was intermittent. after referring the proble to the dealer and later on to the service centre and end number of telephone calls and email correspondence my laptop has been returned on 8th november, 2008 (was at the service centre since 22nd sept). in that period the laptop had to be sent to the service centre four times as the fault kept on recurring before it could be collected fm the dealer. hp office and service centre at mumbai are refusing to share the repair history (excepting for the first call on 22/9) and are trying to sweep the matter under the carpet. have tried in vain to get relief fm their gurgaon (delhi) and bangalore offices but have to yet receive a acknowledgment to my emails, forget getting a telephonic response. i have been using hp products since 10 years but now i will have to think twice before purchasing any product in view of their poor customer service and scant respect for the inconvenience caused to the customer.

I just bought a brand new HP m8407c computer. The DVD drive quit working after a week. After spending ours on the internet helpline and their phone "customer support, " and trying everything known to man except to do a total reformat of the harddrive (which work fine, so far), they won't help me. Full disclosure: They WILL help me if I buy an external hard drive (not my method of back-up ... I use DVDs for my own reasons) so I can get all the data off the computer ... or take it to a FutureShop (and risk them reformatting the drive and me losing all my data). All I asked was for them to send me a new DVD drive (which would cost them, what, $20 for the actual drive and postage?) and I would replace the old one. I offered to pay for the drive, on the condition if the plan worked the way I think it would (the new drive works, old one still doesn't), they would refund me the money I paid for the new drive. No! Not interested in helping small business man who just bought a new computer stay up and running. Please, either go spend more money on something you won't use later, or take it somewhere so they can keep it and you can twiddle your thumbs while you wait to get back to work. NEVER WILL BUY AN HP PRODUCT AGAIN. Never. Thanks to Malcolm the "supervisor" who refused to help a customer out. Hope Hewlett Packard packs it in. If they keep up how they have been, shouldn't be long.

I too have become a victim of very bad customer service in Mumbai.
I purchased an HP Pavilion dv2000 laptop in Jan 2007in the US. In July 2008 the system failed and I visited the HP service center at Dadar West on 1st August at around 2pm. A service engineer by the name of Rahul took my laptop and without opening it up simply said that I will have to replace the entire system that would cost me 16, 000-18, 000. I was shocked and said that it would be better to buy a new one. I told him that I had purchased the laptop in the US and he said that there was no Indian support HP products purchased in the US and that even if I was willing to pay the charges the HP center would not accept it for repair. I looked on helplessly and asked for an alternative solution. He immediately (and gladly)told me that I could get it done privately for Rs 10, 000. This morning (5thAug)a Mr. Ajay (from Dombivli ) called me up saying that he was given my number by Mr. Rahul and he offered to put my laptop right for Rs 10, 000/. All this without ascertaining the actual problem. I can only conclude that this is a big scam.
Are you listening HP --- your products will soon be branded as 'Untouchable" . Do something quick or this will be further carried to the CGSI for redressal!

I cannot say enough bad things about Hewlett Packard. Their desktop computer was sold to me for $700.00 and I bought a 5 year warranty with it. The computer had about 5 different things wrong with it and has given me nothing but trouble. I think they sold me a refurbished computer as new. Forget about getting any service from Hewlett Packard at all. They give you nothing but a big run around when you call customer service. You speak to someone in India, Argentina or the Phillipines. They can hardly speak English and you can't understand a word they are saying. They switch you to technical support (who can never help you) and then to a supervisor who eventually tells you -you need to talk to a case manager-who is never available-but will call you back. When the case manager calls you back she says she will have another case manager call you as she is the one who looked over your case. You are kept on the phone for HOURS being switched around and you never, never, get any service out of them. It takes them two seconds to put your card through and take your money and then good-bye. If you have a problem with the product you bought, you are stuck. It is money thrown away. Hewlett Packard will never honor the warranty or provide you with any customer service if you have a problem with their product. Moral of the story is- IF YOU SEE A HEWLETT PACKARD PRODUCT RUN THE OTHER WAY FAST. NEVER-EVER BUY A HEWLETT PACKARD PRODUCT. To the CEO MARC HURD, I say shame on you-you low life thief.

I will never bu another HP - my laptop has been corruptign and dumpign data since I bought it and tech support, case managers ahve all been a bureucratic nightmare. I am afraid I am off to MAC.
Kristin

I bought a custom built Pavillion DV6 last year. Last month (one month before the one year warranty expired), I couldn't get the laptop to turn on so I called HP Customer Care. The tech got it up and running and at that point asked if I wanted to purchase a 2-year extended warranty for $199. Since my warranty was due to expire on the 6th of April, I decided to purchase it. Little did I know what was to come. On April 20th, I couldn't get the laptop to boot up so again I called Customer Care again. They diagnosed the problem as hard drive failure. A ticket was put in to have the hard drive and recovery discs sent to me as well as set up a FOUR hour window on April 27th so a technician would come and install it. I had to reschedule and cancel appointments, including a doctor's appointment so I could sit and wait for four hours! Two days prior to the scheduled date, I received emails and calls from HP asking if the hardware and software arrived, as well as an email telling me a technician was scheduled to come. On April 26th at 8PM (the night before), I get a call from HP telling me ALL the service technicians were "busy" and wouldn't be coming. I was LIVID! The CSR kept telling me she understood my frustration and guaranteed they were doing the best job possible. She must've said it at least three times. Finally, I said "Look, your guarantee doesn't mean squat to me so quit repeating it over and over" How was I to know my frustration level was going to increase?! The next morning, I called HP's Customer Care again and demanded to talk to a supervisor, however the CSR wouldn't transfer me until *after* I repeated the entire tale again. Once the supervisor got on the line, I had to repeat the story again! He supposedly escalated my ticket and told me a technician would be calling me within an hour. Guess what? Over an hour later, no technican had called. I called HP Customer Care once again. By this time, I was out running errands and didn't have my ticket number and told the CSR that. What is the first thing he asked me after my name? "Ma'am, do you have your ticket number?" They truly do NOT listen. He looked up my name and told me I had two laptops... one under warranty and one not. No, I have one laptop. The he tried to inform me that it's not their "policy" to have a technician call in an hour. That it takes 24-48 hours to set up appointments. I responded back that I didn't care what the policy was, that the supervisor I talked to said a tech would be calling within an hour and again I asked to speak to another supervisor. Supervisor #2 told me Supervisor #1 didn't escalate it properly that he just sent it to dispatch. After an hour on the phone explaining the entire thing AGAIN and waiting for a case manager, he finally told me that a case manager would be calling the next day (April 28th), and that a technician would be coming to install the HD and recovery discs (on the 28th), making sure that the computer was in running order before he left. Supervisor #2 asked what 2-3 hour time frame would I be available. Guess what? No one called. No one showed up either. Another call to HP Total Crap. He put me on hold while he read the notes on my account (because I told him to... I refused to repeat the story again). After about 5 minutes on hold, I was disconnected. I called back again. CSR #2 said he saw in the system that I called a few minutes prior and that a request was put in to talk to a case manager. This CSR told me that case managers don't work on the weekend (remember earlier, Supervisor #2 told me one would be calling on Sunday?), that he didn't care what was said, they only go by what's in the system and somewhere along the line they had put in a request for my hard drive to be replaced on May 4th! Since the case was "escalated", this CSR refused to give me to another supervisor because the issue was being "addressed" and that was the end of it.

I recently purchased this piece of [censored]e HP(dv5-1000us). I does not load the 1st, 2nd, 3rd 4th try. I must keep trying. I have done the reload, reboot and every other option offered at stard up. I will be heading back to Circut City tomorrow, box in hand, and I will very loudly explain my dissatifaction with this piece of [censored]e. They may as well call the police now, because I will let every one in earshout know what junk this is.
As for their "Award winning support, " well, it's a good thing it's not a bra or cup. I have tried fro 3 days, and all I get is busy/busy/busy/busy/busy/busy. And when I get to work on Monday, I will let everyone in the college know what junk HP sells and does not support. I think it is time for a Mac . . . .

I bought an HP pavillion at circuit city all most 2 years ago now and it is still useless.T hey held it the last time until my warrenty was out on it.of course it did the same thing again.I called them and they said the warrenty went out on it tw0
days by the time i called. So i have a useless $1200.00 peice of junk sitting here and am on my old gateway.I will never buy another HP product of any kind and tell all my friends not to.

for more stories from other unhappy HP customers, check out:

www.unhappyHPcustomers.blogspot.com

My son has had similar experiences and support( or lack of) from HP total care. He purchased an HP Pavillion notebook with his high school graduation money. The computer DVD drive crashed before his mid-terms of the first semester of college. It was sent back and returned in a timely manner. Two weeks into the second semester, the same problem. This routine has been repeated 5 times, and they still won't replace the computer with a new one. You don't have to be a computer genius to realize that it is a lemon! He has owned the computer 18 months, and it has been repaired 5 times, all the same problem, and they STILL won't replace it. I, and my family , and anyone else I can convince, are DONE with HP and ALL of their products. No more printers, cameras, and especially computers will be purchased from HP.

I use to think highly of HP until they transfered their Tech Support to INDIA, also the merger with Compac ruined 2 good companies.

My daughter has a 6 month old HP Pavillion dv2025nr notebook which just experienced a defective hard drive. After talking to the folks in India at "Total Care", it was decided that they would send a replacement hard drive. I had to pay for the recovery discs. The discs arrived in the 2 days that I paid for from Fedex. They did not come along with the hard drive. I went on line to try to track the shipment using the case number given to me. I could not find any tracking for the hard drive. I called India again and waited on hold for the usual 30-40 minutes. I was told that the hard drive is out of stock and will be available around May 5. That is a 5 week wait for a defective computer. The first guy i spoke to in India mentioned the May 5 date, to which i told him that was unacceptable. he told me not to worry, that they are shipping very quickly. This is the first problem I have had with HP. I actually just bought a new HP desktop 2 weeks ago and love it. The service experience is souring my opinion. Now the Case Manager does not return my calls. This computer should be replaced. Acer is actually very good with service. My son has a notebook that had a screen go bad. ( he probably dropped it) They had it repaired under warranty and shipped back within 1 week. HP should be ashamed to even suggest that customers wait more than a month without their computer due to their poor planning of parts inventory. JD Power is obviously a meaningless organization. I will ignore it completely from now on.

HP soooo doesn't totally care.

I owned my Compaq PreSORRYio for 9 months when the hard drive burned for no reason and left a foul stench in the computer room.

I had a friend who builds computers come to check it out, and we saw that there was a big puff of black smoke on the hard drive bracket inside the computer and a black chip on the hard drive was melted in two places.

I called Total Care and was on hold for 15 minutes without having spoken to a human being when I accidentally hung up. I immediately called back and spoke to a human being after waiting for about 35 minutes.

I then spent the next 15 minutes trying to get through the support technician's skull that I physically saw with my own set of eyeballs that it was in fact the hard drive that had burned and not the cable. He would not believe me until I finally told him that I had a friend who builds computers come over to look at the hard drive.

So I sent the PreSORRYio in. Got it back pretty quickly. So quickly that the computer was not fully reassembled and the computer was returned damaged!

After unwrapping my computer, I saw that there was a gaping hole where the power supply should be attached. The power supply was not screwed on AT ALL and was sitting at an angle, deep inside the computer. Because part of the power supply was protruding out of the side of the computer, the idiot technician could not fully close the computer case and decided to just BEND THE CASE and forcefully screw it back on since it couldn't close all the way with the power supply hanging out.

There are deep scratches inside the computer where the power supply has evidently bounced around during shipping--I would not be surprised if IT is now nonfunctional.

Aside from the power supply being thrown inside the computer, the deep scratches inside the computer, and the case being bent and forcefully attached, the top CD-ROM drive door cover was dangling by one corner and, as I touched it to try to reattach the other side of the door, the whole thing fell off onto the floor and a little spring fell inside the computer, which I had to dig out. The bottom door cover is attached, but no longer remains closed. I assume this has something to do with the little spring.

Although my friend could easily fix these problems, aside from the broken door covers, I called HP Totally Don't Care and was assured by the support technicians, in broken English, that they will ensure that the computer is returned properly to me once I send the computer back to them AGAIN.

Never, ever, ever again will I buy a HP computer. Besides losing 9 mos of school work and financial information on a POS hard drive, my PreSORRYio was returned to me broken, scratched, and unassembled.

HP so totally doesn't care.

Hopefully, you bought your new computer at Costco. They will take it back.

I bought a new HP Computer with Vista Premium on 30 Jan 2007, the Vista release date. To cut a long story short, I have spent more than 20 hours trying to get help from the warranty line. It is answered by call centers in India. They have not yet heard of Vista, they pass me from one tech to the next who still knows nothing, they complain that the connection is poor and they can't hear me, I am repeatedly cut off. They give me terrible advice ie "take off the side panel and unplug your hard drive...you have a loose connection.."

Some of them are hard to understand because their English is so poor. I wait on hold for 2 hours at a time then am cut off. Yesterday I was on the line for over 11 hours trying to get help and got cut off after hours and hours of waiting. I have never had any problems resolved through these call centers. So I try to use the chat instant messenger help. I easily connect with their tech support but never, after more than 20 attempts, have I ever gotten a problem resolved. All they have done is say please wait while I research your issue. Some of them come back and parrot or give a link to a page of HP help I have already discovered and tried. This goat-roping has gone on for almost 6 weeks. I have had enough.

Where can I go to get real American tech support? Dell computers maybe?

See you soon Costco. I am taking it back.

Every HP multifunction device I have ever owned is a pain in the - you know what. It is such a hassle to just print. The software sucks, it causes me way too much time just to print with ease (ALWAYS AN ISSUE). I WILL NEVER, EVER, BUY AN HP MFD EVER AGAIN! HELLO BROTHER, OR OTHER. NOT YOU HP. BLECK!

I bought a HP laptop that came with the wrong ac adapter. I didn't notice for a long time but now my battery won't work. I checked the HP website and yep its the wrong adapter. So I when I called them they said "well that one is not the right one and it wont charge your computer as fast but its our default adapter." Which, by the way, is a cheaper adapter on their website. So now according to the "tech support" guy they sent me to, they wont replace it or the battery that it screwed up even though it is the wrong one. HP has pathetic customer service and wont even fix their own mistakes.

HP will never get another dime from me -- junk products and horrible service and even worse -- nasty attitude.

I ordered a custom made HP laptop in 2006. When I ordered the computer I had 512 MB of RAM put in. I have had trouble with this computer from the moment I took it out of the box. This is the slowest computer - it took between 20-45 minutes just for the start up. I have been so incredibly frustrated with my computer for the last three years. I just passed it off that I should've paid more for a better computer.

Someone told me to buy more memory and put it in to see if that would help. My IT guy opened it up to install another 512 MB memory card. When he opened up the computer - there was only 256 MB of RAM in the computer. There was also scotch tape on the inside - just stuck to the inside of the computer, partially on and partially flapping around in there.

I ordered 512 MB of RAM and my computer came to me with 256 MB. I called HP support and first she laughed at me when I told her my problem. As the conversation progressed she ended up yelling at me and telling me that it was my fault that I didn't check the RAM when I got the computer. She said there was nothing she could do eventhough I paid for more than what I received.

I have always been an HP fan - but the company has now completely lost any trust I had in them. To tell me it was my fault that my computer came incomplete is completely out of line. I HIGHLY recommend using another company... Unless you feel like opening your computer right when you get it to make sure you are receiving what you ordered.

I so agree. MY HP is a piece of you know what and the HP repair people never read what the tech tell them needs replaced they send it back not working.
I so want another working computer i want them to make this right they should send me a new computer. I got a real lemon I know that happens but fix it!
Stand behind your product it will be to your advantage. As I have a big mouth and I will tell anyone whom will listen do not buy HP. I have documentation to prove all that i am complaining about !

HP ..Has done NOTHING but rip me off! I have had this product for 5 years, and yes its worked fine..but when "THEY"decide you need to give them money for what ever reason? They shut off your PC & printer even though they where bought at different times . I had HP charge me 49.95 three tines, untill I blew up and called and demanded to speak to a person IN-CHARGE ..."That spoke plain English" ..Yes thats right.. all you get in costumer support in a bunch of over sea's bull grap half ### english speaking idiots telling you to pay more money for your product to work! I well NEVER use HP again. Im shopping for a new PC.. My advise to all others is avoid HP products!

Hello,
I purchased a HP Photosmart C4290 in December of last year and was to receive a promotional digital photo frame.
It has now been 9 months and i still not have reveived this item.
After ringing the Promotional helpline several times they were of no use. Some would say it has been sent out to you already and others would say im sorry they were sent back becuase they were faulty. Well i finally spoke to a Team Leader (Norma) Who apologised and said she would get back to me at the end of the week. 2 Months passed by and no phone or no photo frame.
I have since rung back and got the same dam message we have no ETA on this product. Im sorry but that is just not good enough. If you cannot offer this product DO NOT PROMOTE IT!
The service manager was meant to ring me back according to Norma in about 15 minutes. Well its been 1 full day and no phone call.
Im sick of this run around and want some assistance or a resolution to this NOW!

i purchased hp laptop (dv2214tu) supported by windows vista home premium from a retailer in roorkee.
i am very disappointed that hp sold me a product in which the recovery partition was corrupt.
i am unable to run a recovery in my laptop.i also visited the service centre within warranty period but he could not find a suitable recovery disc to run recovery.
i would like you to send me appropriate recovery discs or any other alternative solution to the problem.
I WOULD LIKE A QUICK ACTION TOWARDS THE PROBLEM.

my address is:
GAURAV GUPTA
F 93 JAWAHAR BHAWAN
IIT ROORKEE
ROORKEE -247667
DISTT HARIDWAR
UTTARAKHAND, INDIA

I purchase three HP systems in December, 2006. I upgraded each system to include a 19 inch monitor, model VS19d.

The first monitor failed in February, 2008 - 2 months out of warrantee. The second and third monitors both failed in May, 2008 - 5 months out of the warrantee period.

These monitors obviously had a manufacturing defect or used substandard parts. No one at HP cares in the least. They seem to think a year is a normal span of time for a monitor to last. I spoke to customer service, tech support, sales, a higher level of sales, and finally to a Quality Case Manager (that was the biggest joke of all). I was seeking a 50% discount on two monitors. I stupidly replaced the first one with another HP monitor thinking the monitor failure was a fluke.

The major line they had was "if it is out of warrantee, you are out of luck". Actually, they would be the ones out of luck, because I spent more than $6k on computer equipment with them, and they will never see another dime from me.

After searching the Internet, I found 10 other people at one site with the same issue with the same model of monitor.

I will be replacing my monitor with Acers which have a three year warrantee and sell for a reasonable price of less than $200.

I'm so done with HP.

The problems with HP printers outweigh any benefit from the technology to develop, to begin with the price gouging on inkjet cartridges is problem enough. However, I have recently purchased a new PC with Avista operating system in which my HP 7650 is not compatible. After wasting several hours in attempting to find a software fix for the compatibility issue I was unsuccessful. It is easier to throw the 7650 in the garbage purchase another printer without compatibility issues and more cost effective to use.

for any one who answers my question my address is as written above, I did not type it in correctly before

Brenda

I am having a problem getting my computer to accept my plug and play printer. When I first hooked it up it worked fine now it does not recognize my printer. I have a compaq presario and my printer is a hp 1315v all in one plug and play devise My computer is about 1 1/2 yrs old and the printer is about 2 yrs old. I would greatly appreciate all the help I can get.

Thank you
Brenda

you're a stupid ###. you should have researched for the answer of the problem first before you agreed to pay for the support. ur were just too lazy in finding the solution urself.it doesnt matter whether the solution was easy or hard.the fact that your warranty has expired reserves HP the right to have you pay for the phone support.###***e!

hi

we had booked our cylinder on 18/12/2012 booking no-217917 & it was been said the we will received the delivery shortly

After not receiving the delivery we contated Kiran Agencies where it was informed us we wil get the delivery 27/12/2012 from that day onwards the dated was getting pushed from Kiran Agencies, Mr Soham gave us a contact number of Mr Shinde the delivery for Undri&said Mr Shinde has the receipt who will be delivering the cylinder at your flat we also contacted Mr Shinde on 31.12.2012 he said he will getting the cylinder 2 day

We waited for 3 days after not receiving the cylinder we called your customer care department they said that your cylinder is been delivered on 27/12/2012/or 29/12/12

We gave a call to Mr Shinde & he oplogized that we sold the cylinder to other customer & you will have to rebook for a new cylinder, we called Kiran Agencies & spoke to Mr Soham he said you have to visit our office & he will arrange for a cylinder
so today we have got the cylinder after several follow up he also said that we will not be getting the cylinder delivery at our residence.

I would like to inform you if Kiran Agencies can provied the delivery next to our building Water Idge why cant the provied the same to us & we our two of ours who stay in the flat we require cylinder after two months only, so why cant the provide the delivery

I want the contact no of your senior or if you can call me on my cell number [protected] it will be greatful
Consumer Number is 649875

http://jihaan.hpcl.co.in/booking/ComplaintRegister.aspx?formID=8012DF39700F9A912E51734AAF45AD0B9E6D39DA

Register your complaints on above link

no response for service... plz chenge the your ownership boss...

I have try Phone no 022-[protected]/5/6 always buzz, no response, I’m try daily at list 100 to 120times but always beezz, how can contact or how can book my cylinder.
At list add some new connection (free new connection available). If you not effort for new connection please change the ownership for same. So many in queue waiting for this.
At list good service for new dealer.

Hello Guys,
I had very bad experience about this Ambika Agency in Warje. The distributor is not a good guy. Actually when I said no to buy the 'stove' from distributor he got annoyed. Then whenever I went to him or called he started ignoring me and told that they will call me.
Finally I registered complaint about delay in NC on HP website and immedietly I got call from agency. But when I filled form he started cursing me...like if you want to stay in this area stay quite ... I will deside when to give connection ... I am now scare of these [censor].

15 TO 25 DAYS are common delivery for balaji gas .even keeping two cylinders are not serving the purpose.people are furstrated and dont know what to do?

Strongly agree. The services provided is hopeless. The people don't have normal etiquettes. I transfered my gas connection from guragaon to here & when I contact with Ambika gas warjae they told me that one person comes at your home and check whether you have another connection or not. when the person came at my home he told me to give some extra money for giving clear chit. He took 40 rs. for coming home & 60 rs. for extra for gave me a paper for clear chit.
when I again contact with Ambika gas they told me for wait for some time. I wait around 45 minutes at there after that he told me that come after 1:00 PM when I again contact him on 1:00 PM he told me "My operator is on leave so come tomorrow." but when again I contact him next day morning 9:30 am again he told me that come after 1:oo Pm.
so now I am fed-up with his services. Please tell me where I suppose to launch a complaint against Ambika Gas Warjae, Pune.

I have enquired for a new connection and the gas service persons say to phone and if there is any availability they will reply back. Now this is not the first time i heard this answer from gas service.Hope someone would involve and solve this issue.

Aint no one listening?

Have booked the gas 25 days back on BalaJi HP gas service Sector 16, Airoli, Navi Mumbai, and they told me that i will receive in three days, now its almost 25 days till now they have not supplied the gas, whenever i ask them, they say that i will receive tomorrow/today. I got frustrated by making phone calls, its really pathetic.

Yogesh

mh-14-be-86
policy pyment nor recived for the claim of accident.