Menu
Login
I recently cancelled my HP subscription with you. Subscription ID: [protected]
Previously to me cancelling my instant ink I spoke to Kiraim on [protected] and we went though all of me payments etc... I the confirmed to me that November payment was still outstand, we then had a conversation about my payments being taken on a credit and so he was unable to take a payment on a debit card. I then told him that the payment was never on a credit card as I don't have any credit cards, he then put me on hold for about 10 mins as he said he needed to speak to him manager to authorize me paying on a debit cards.
When Kiraim came back he said his manager said it was ok for him to take the payment on the card. I then gave him my card number and he then put me on hold again for about 5 min and the came back and gave me the ref [protected] for the payment of 3.99.
The dates that he confirmed are:-
29th March £3.99
21st April £3.99
24th May £3.99
23rd June £3.99
19th July £3.99
23rd Aug £3.99
23rd Sept £3.99
24th Oct £3.99
13th Nov (Paid by Card) £3.99
Since I spoke to Kiraim, I spoke to HP customer services and they are now telling me that I have not paid for November, I have also been receiving email from you saying that I haven't paid.
This is now becoming very frustrating as what did Kiraim do with my card number and why did he give me the confirmation reference, I need this matter to be looked into urgently as I am now concerned that he may have used my card with out my authorization and I have now had to stop my card until this matter is sorted out.
I look forward to hearing from you once this matter has been investigated, please be aware that no payment will be made until I have heard back to you.
Confidential Information Hidden: This section contains confidential information visible to verified HP representatives only. If you are affiliated with HP, please claim your business to access these details.
It's so easy to get frustrated with HP's subscription and payment system; your concern is valid one that I share. Make it a point to inform HP that you require a thorough investigation. Specifically, HP should have provided you with a full outline of what transpired during card payment submission and its corresponding reference number. All this, accompanied by payment details and a clear detailing of your anger as well as security issues.
Moreover, ask your bank if there have been any nasty transactions caused by HP, or if there are any transactions linked to your card that are not authorized by you. Good thing I’ve chosen to keep my card frozen until we’ve settled this. If HP doesn’t settle this promptly, threaten them to lodge a complaint through their formal channels or try charge back the transaction in question. Make them to stay in the picture.